Barchester Kingfisher Lodge, Bristol, Bath & North East Somerset
Barchester Kingfisher Lodge, Bristol, Bath & North East Somerset
Barchester Kingfisher Lodge, Bristol, Bath & North East Somerset

Kingfisher Lodge is a sixty capacity care home that delivers a friendly service, with a comfortable interior and team of staff experienced in helping with a wide range of personal care needs.

Care provider Barchester operate over 200 facilities across the UK and a respected throughout the care sector for safeguarding the well-being of older people and individuals diagnosed with dementia.

All professionals keep up to date with regulator's requirements, while remaining committed to a service that respects personal interests and right to experience an active lifestyle.

Group: Barchester Healthcare Ltd

Person in charge: Lesley Cole (Operations Manager)

Local Authority / Social Services: Bath and North East Somerset Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Own GP if required • Own Furniture if required • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Kingfisher Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.3 Barchester Kingfisher Lodge has a Review Score of 9.3 (9.349)

The Review Score of 9.3 (maximum of 10) for Barchester Kingfisher Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Barchester Kingfisher Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.349 for Barchester Kingfisher Lodge is calculated as follows: ( (79 Excellents x 5) + (68 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 166 Ratings = 4.349

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Kingfisher Lodge is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 14 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Kingfisher Lodge?

  • Extremely LIKELY
    8
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Kingfisher Lodge

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

Pleasant, welcoming, friendly environment. Activities have become more varied of late and greatly enjoyed by my father. Better rapport between my father and staff.

How likely would you be to recommend Barchester Kingfisher Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Lesley Cole, Operations Manager at Barchester Kingfisher Lodge responded to this review on 12 Sep 2017:

I am happy that you feel that the home is pleasant and friendly, and I know the staff have a genuine love for the residents of the home.

So pleased my husband could go back to Kingfisher Lodge for respite care.
All the staff are very friendly and go the extra mile to make the patient feel welcome and cared for.
Each person is treated as an individual and personal choice is catered for be it bed rest or a food choice.

How likely would you be to recommend Barchester Kingfisher Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have found the staff and management courteous and kind. They care about the residents and do their best to make them comfortable.

How likely would you be to recommend Barchester Kingfisher Lodge? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

Lesley Cole, Ops Manager at Barchester Kingfisher Lodge responded to this review on 12 Sep 2017:

Thank you for your kind comments about the staff I will ensure I feed this back to them.

Kingfisher Lodge is a beautiful place to live - the resident's rooms are very well maintained and the views over the Avon Valley are stunning. This does give my mother a real sense of joy - she has one of the best views in the house!!
Her carers are kind and considerate and do go out of their way to make her feel 'at home'.

How likely would you be to recommend Barchester Kingfisher Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

L Cole, Operations Manager at Barchester Kingfisher Lodge responded to this review on 31 Jul 2017:

Many thanks for your kind comments.

My brother moved to Kingfisher Lodge 11 months ago, after viewing several homes he chose Kingfisher. We liked the way it was being run and the way the staff look after the residents, as nothing is too much trouble for them.
We are kept well informed of any problems that might occur and they are dealt with straight away. I think the staff of all the various departments work extremely hard to ensure the residents are well cared for, this shows in the well being of my brother.
I have never seen a member of staff without a smile on their face, excellent 10/10.

How likely would you be to recommend Barchester Kingfisher Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lesley Cole, Operations Manager at Barchester Kingfisher Lodge responded to this review on 26 Jun 2017:

Thank you from all the staff at Kingfisher Lodge for your very lovely review of the home.

Kingfisher Lodge went through a very serious decline over 2-3 years, however, in the past 10 months, there has been a good and markedly high improvement in all areas in staffing, care, attitude etc.

The atmosphere is very good with the happy staff.

How likely would you be to recommend Barchester Kingfisher Lodge? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Poor

Lesley Cole, Operations Manager at Barchester Kingfisher Lodge responded to this review on 12 Sep 2017:

Thank you for your review, the home does have a great atmosphere and fantastic views along with the dedicated staff.

My mother moved to Kingfisher Lodge in August 2016 and the Care Home received an Unsatisfactory report from CQC the following month. I am glad to say that things have significantly improved since that time, and this has been substantiated by a further CQC inspection carried out in Spring 17 and published in June. Barchester responded to the initial report by bringing in a new Management Team and overhauling operating procedures and reviewing staff and resident relations.

I am most especially pleased to see that there is much evidence of increased openness, respect and trust between residents and all staff - including domestic, nursing, care and management. And laughter, fun and music.

I am also very pleased that the new Robin unit has been established - within the Lark Memory floor; this has brought together around a dozen of the more able and engaged residents along with a smaller body of care staff, which I believe is more stimulating and interesting for all involved.

How likely would you be to recommend Barchester Kingfisher Lodge? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Lesley Cole, Operations Manager at Barchester Kingfisher Lodge responded to this review on 22 Jun 2017:

Thank you for your very kind review of Kingfisher Lodge. It is much appreciated and I will pass this on to the team.

The home is clean, warm and residents are well fed. The premises are in excellent condition. Staff are caring and pleasant but still need to pay attention to details.

How likely would you be to recommend Barchester Kingfisher Lodge? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Lesley Cole, Operations Manager at Barchester Kingfisher Lodge responded to this review on 26 Jun 2017:

Thank you for recognising the hard work that the staff have achieved over the last few months.

Seems to have improved significantly since the introduction of the new management. Many visible improvements within the home. Great staff who show real empathy. It's good to see new activities introduced to and mental stimulation for the residents.

How likely would you be to recommend Barchester Kingfisher Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

L Cole, Operations Manager at Barchester Kingfisher Lodge responded to this review on 05 Jun 2017:

Thank you for your review. I will pass on your remarks to the staff who will be pleased that they are recognised as being 'Great and show empathy towards their residents'.

All the staff here are excellent. Nothing is too much for them, which has made my stay here very nice and homely.

How likely would you be to recommend Barchester Kingfisher Lodge? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Lesley Cole, Operations Manager at Barchester Kingfisher Lodge responded to this review on 05 Jun 2017:

Many thanks for your review of the home. The staff greatly appreciate being recognised for all their hard work.

I am very happy with my mum's care in Kingfisher Lodge, she is well looked after, the carers are very caring with her. I have no doubts when I am not there.

How likely would you be to recommend Barchester Kingfisher Lodge? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

L Cole, Operations Manager at Barchester Kingfisher Lodge responded to this review on 23 May 2017:

On behalf of the staff at Kingfisher I would like to thank you for your kind comments about the care given to your mother here at Kingfisher Lodge

My husband has been in this home for 4 years and 8 months. There have been so many changes during this time. Not to mention 10 managers. The residents need stability. It would be nice to have the same carers each day as people with dementia need to see familiar faces. His care is good, any issues I deal with them.

How likely would you be to recommend Barchester Kingfisher Lodge? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lesley Cole, Operations Manager at Barchester Kingfisher Lodge responded to this review on 18 May 2017:

Thank you for your review of Kingfisher. It has been unfortunate that the home had several managers over the last few years. I agree it would be lovely to have the same carers on each day, however, they do need days off. Each unit does have core staff that work only on that unit to give continuity of care. Many staff do enjoy the experience of working on the other units and have asked for this to happen, this also ensures there are always staff on duty who know the residents well whichever unit they might be working on.

My mother has been a resident at Barchester Kingfisher Lodge for nearly 3 years. On arrival, she was made to feel very welcome and every effort was taken to settle her in and make her feel at home. The staff were friendly and helpful, treated with respect at all times. She especially enjoyed the musical activities -visiting singers etc- and music workshops. She also loved the visits from the donkeys, birds of prey and exotic animals! Over the last couple of weeks, before she died, she was treated with exceptional care and dignity and I and the rest of the family were well looked after too.

How likely would you be to recommend Barchester Kingfisher Lodge? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Lesley Cole, Operations Manager at Barchester Kingfisher Lodge responded to this review on 10 May 2017:

Thank you for your lovely comments. It was a privilege to have looked after such a special lady

The care staff and nurses have been excellent. I like the food and usually clean my plate.
I enjoy my room and have a good view of the garden and the hills beyond.

How likely would you be to recommend Barchester Kingfisher Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lesley Cole, Operations Manager at Barchester Kingfisher Lodge responded to this review on 16 Apr 2017:

Thank you very much for your kind comments about Kingfisher Lodge.

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Stephanie

Stephanie Cook

Job Title: Head of Unit

Joined: 2016

Description:

Steph has work for Barchester for many years, recently she transferred from a home in the South to Bath

Adam

Adam Kruszewski

Job Title: Head Chef

Joined: 2012

Description:

Adam has worked for Kingfisher since it opened in 2012 and progressed to being the Head Chef

Luke

Luke Davey

Job Title: Maintainance Manager

Joined: 2012

Description:

Luke has worked for Barchester for a few years and manages not only Kingfisher Lodge but overseas other Barchester Homes in the area

Vicky

Vicky Hunt

Job Title: Activities Coordinator

Joined: 2016

Description:

Vicky is instrumental in looking after our residents social needs. Organising trips, parties and entertainment

Lesley

Lesley Cole

Job Title: Operations Manager

Joined: 2016

Description:

BsHons, DipN, CertEd, RN

Katrina

Katrina O'Hagan

Job Title: Deputy Manager

Description:

I am a registered nurse I have experience of working in hospitals, leaning disabilities and nursing homes.

I am the Deputy Manger of Kingfisher Lodge and I lead the clinical and care team to ensure our residents receive the best quality of care in a kind, compassionate and professional manner.

As Deputy Manager I am responsible for supporting the General Manager in running the home and achieving the highest standards of care for each and every resident

Amanda

Amanda Cooper

Job Title: Head of Memory Lane

Joined: 2014

Description:

I am the Unit manager for our Memory Lane community. I am a RN with many years of experience. I have a diploma in demetia and teaching qualifications

Fiona

Fiona Mason

Job Title: Home Administrator

Description:

Fiona is responsible for the administration of the home and works closely with the General Manager and Heads of Departments to ensure the smooth running of Kingfisher Lodge. Fiona is supported by two other members of her team, Wendy and Julie.

Fiona has been with Kingfisher Lodge since March 2013 and is a very committed member of the management team and brings a wealth of administration experience from her previous role of working for the Local Authority.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Kingfisher Lodge