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Barchester Kingfisher Lodge Care Home

Chestnut Walk, Saltford, Bristol, Bath & North East Somerset BS31 3BG
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The manager and the team could not have been more welcoming, friendly and caring.Belinda O(Daughter of Resident/Service User)
Barchester Kingfisher Lodge Care Home, Bristol
The premises are in excellent condition.Richard C(Son of Resident/Service User)
Barchester Kingfisher Lodge Care Home, Bristol
I feel my mum is receiving excellent care in a lovely, calm and safe environmentLindsay S(Daughter of Resident/Service User)
Barchester Kingfisher Lodge Care Home, Bristol

Ideally located between Bristol and Bath, Kingfisher Lodge in the village of Saltford is a luxurious 60 bedded care home offering 24 hour care with idyllic panoramic views across Kelston. Kingfisher Lodge provides dedicated care for those requiring nursing and residential care, as well as having a Memory Lane environment for those living with dementia.

Kingfisher Lodge is in close proximity to the local community, shops and bus links offering independence...  

Care Provided by Barchester Kingfisher Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Kingfisher Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Claudia Costinean (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visitors welcome at all times

Barchester Kingfisher Lodge Care Home Reviews (97)

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9.9

Barchester Kingfisher Lodge Care Home has a Review Score of 9.9 (9.870) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Kingfisher Lodge Care Home has 97 reviews.

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Showing 97 reviews matching selected criteria
Review from Vivienne H (Daughter of Resident) published on 26 March 2024 Submitted via Postal Card
Overall Experience
Mum has been in 'Robin' for eighteen months now. She has dementia and ca be awkward and refuses help sometimes. To my knowledge, she has always been treated respectfully and the staff keep trying with her and invariably, she will let them do the necessary! She generally seems happy and has settled well, she loves food and is eating well.

I am glad I chose Barchester Kingfisher Lodge Care Home, plus it's on my doorstep.

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Review from Colin E (Son of Resident) published on 26 March 2024 Submitted via Postal Card
Overall Experience
Every member of staff has a great, caring attitude and treats the residents with care and dignity.
I am very grateful for all the care and support they have given to my father at this difficult time of his life.

The catering staff are very patient and offer good humour at meal times, which greatly help the residents. P.S. meals are of high standards aswell.

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Review from Stephen H (Partner of Resident) published on 26 March 2024 Submitted via Postal Card
Overall Experience

Very happy with the care given to my partner, who has been a resident at Barchester Kingfisher Lodge Care Home for five years.

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Review from Roger J (Husband of Resident) published on 9 October 2023 Submitted via Postal Card
Overall Experience
My wife was in for palliative care, but died suddenly.
I can only say that the nursing care was of a very good standard.
The general services (food etc) was also of a very high standard.

Many thanks to all of the staff.

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Review from Brian D (Son of Resident) published on 6 October 2023 Submitted via Postal Card
Overall Experience

Just to comment on a particular day yesterday when 'over and above' staff at Kingfisher Lodge made the visit from a cousin with autism perfect for my elderly mother. As always for Kingfisher Lodge - superb care and assistance throughout - which is very much appreciated by all of the family. It is a pleasure to be able to write such a positive report. Kingfisher Lodge deserves it.

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Review from Colin B (Brother of Resident) published on 21 September 2023 Submitted via Website
Overall Experience

All staff at Barchester Kingfisher Lodge Care Home carers/admin/hospitality/maintenance/nurses are excellent, nothing is too much trouble and the care is 1st class , check it out if your looking for an excellent care home, you won’t be disappointed.

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Review from Debbie H (Daughter of Resident) published on 20 May 2023 Submitted via Postal Card
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I will be always grateful for the amazing care given to my father whilst he was at Kingfisher Lodge. Not only are the surrounding furnishings beautifully done but the staff are so caring and make you feel they are almost part of the family.

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Review from David P (Husband of Resident) published on 23 March 2023 Submitted via Postal Card
Overall Experience

I visit my wife on most days, she is looked after very well. They treat me as one of the family. I can't expect any better care.

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Review from Brian C (Husband of Resident) published on 20 March 2023 Submitted via Postal Card
Overall Experience

Quite happy with the treatment my wife is receiving. Unfortunately, care staff changes frequently so no time to really get to know them. However, my wife is looked after very well, with good quality and a variety of meals. Rooms are kept clean and tidy at all times.

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Review from M C (Granddaughter of Resident) published on 7 March 2023 Submitted via Postal Card
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The nurses and care staff are excellent and we are really happy. Nan just needs a bit more coaxing to do activities. I do think it is very expensive.

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Review from S S (Friend of Resident) published on 7 March 2023 Submitted via Website
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Brilliant service from the manager and all the staff are friendly and pleasant to talk to. Very lovely environment here clean tidy, and residents seem happy and content.

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Review from James E (Husband of Resident) published on 6 March 2023 Submitted via Postal Card
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My lovely wife is being very well looked after. Room is well attended. Lovely view out of the window. Carers are excellent.

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Review from R K (Son of Resident) published on 6 March 2023 Submitted via Postal Card
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A very pleasant and well-run home.

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Review from P F (Wife of Resident) published on 17 August 2022 Submitted via Postal Card
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Food was very good - care was mostly good. Biggest complaint was that the air bed had a leak, and he was on the metal base of the bed. After three hours, he got out and sat in the armchair but was shouted at to get back in bed, which he refused to do. He spent two nights in his chair because of being on the bed base for three hours, and he now has a bad back.

Reply from Michael Kenny, CRM at Barchester Kingfisher Lodge Care Home

Thank your for taking the time to leave feedback, your comments mean a great deal to us here at Kingfisher Lodge. We take a great deal of pride in offering the very highest standards of care and support to our residents and their families, as such we are very sorry to hear that on this occasion we did not meet your expectations with this. We do hope that you will visit us again.

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Review from Nigel P (Son of Resident) published on 10 August 2022 Submitted via Postal Card
Overall Experience

Our whole family is extremely pleased with the level of care that our father has received during his stay. Carers are all very professional, friendly and helpful. The management keeps the family informed about our father's health and wellbeing and advises on all required ongoing care.

Reply from Michael Kenny, CRM at Barchester Kingfisher Lodge Care Home

Thank you for taking the time to leave us a review, your feedback and comments mean a great deal to us at Kingfisher Lodge and we will continue to strive to offer the very highest standards of care to our residents.

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Review from David W (Son-in-law of Resident) published on 14 June 2022 Submitted via Postal Card
Overall Experience

Everything at Kingfisher Lodge was excellent. They were difficult times because of the Covid pandemic, and my mother-in-law's medical care was problematic. No effort was spared in managing all these things. She thoroughly enjoyed the wonderful food/meals brought to her and served to her in the dining room. The last eighteen months of her long life were better for being looked after by the staff. Thank you.

Reply from Michael Kenny, CRM at Barchester Kingfisher Lodge Care Home

Thank you for taking the time to leave us a review; your feedback means a great deal to us. We were thrilled to read your lovely comments, and we will continue to strive to offer the very best of care to our residents and their loved ones.

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Review from Elizabeth R (Daughter of Resident) published on 11 April 2022 Submitted via Website
Overall Experience
My father did not receive holistic or individual care during his short stay. I raised my concerns on numerous occasions; however, they were neither actioned nor dealt with in a respectful manner. The response to my formal complaint is defensive and accusatory; it is quite clear this organisation does not value residents or relatives or the importance of the individual's experience.

I remain immensely disappointed with the lack of quality nursing care and poor standards apparently allowed in the home.

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Review from J R (Resident / Service User) published on 15 March 2022 Submitted via Postal Card
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Because I am being forced to move against my will, due to having severe mental health problems, the staff do not do as I have asked. I then tell them off, but the manager hates me doing this as he thinks they are "perfect" and I get into big trouble because of this and so angry!

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Review from Alison E (Daughter of Resident) published on 28 February 2022 Submitted via Website
Overall Experience

The health, safety, and well-being of my father were not paramount or top priority. His physical care needs were ignored, leaving him in wet clothes, without his incontinence pad and he was not helped with his stoma bag. There appeared little flexibility with his dietary needs. Without a family member visiting twice a day his needs would not have been attended to, despite daily communication with staff. Wet incontinence pads were not removed. Clean towels were not provided without prompting from relatives. My father was supposed to be in respite for four weeks but his distress was so great, and the care so negligent, that as a family we withdrew him after two weeks. Communication from Kingfisher Lodge was poor, despite daily reports from relative to trained staff, and despite e-mail communication, Barchester Health has not followed their own complaints procedure. I would hate any other resident and indeed their relatives to experience this extremely poor quality of care.

Reply from Julie Tucker, Activities Coordinator at Barchester Kingfisher Lodge Care Home

Dear Alison, thank you for taking your time to write a review, we value all feedback. Following on from my email this week, please accept my sincere apologies for the delay in myself replying to you. Your complaint is very important to us and myself and the Feedback Team will be in touch with you...  

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Review from T B (Wife of Resident) published on 5 January 2022 Submitted via Website
Overall Experience

I wish to thank the staff for the care, compassion and patience given to my husband who was admitted from hospital with a view to assess, sadly this did not happen as he continued to deteriorate the staff were patient attentive and keeping him safe was a priority. Special thanks to the nurse who was concerned and contacted me during the night and to the nurse and staff on duty the night when he sadly passed away. The home has a lovely welcoming feel when you go in and all the staff are friendly, happy and attentive.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 July 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (39) & Events (2)

News
  • 13 Jul 2026

    Another fabulous morning with our toddlers, we had so much fun playing with the crocodile game, hula hoops, balloon tennis and of course our shop! One of our residents was...

  • 13 Jul 2026

    Another fabulous morning with our toddlers, we had so much fun playing with the crocodile game, hula hoops, balloon tennis and of course our shop! One of our residents was...

  • 13 Jul 2026

    ?? Carers week ?? We have the most amazing care team here at Kingfisher Lodge and this week we have been celebrating them. Earlier in the week General Manager Claudia...

Upcoming Events

Awards / Recognitions (43)

Accreditations

There are no accreditations posted yet for Barchester Kingfisher Lodge Care Home.

Meet the Team (11)

Claudia Costinean
Claudia CostineanJob Title:General ManagerJoined: 2021

Hello, My name is Claudia and I am General Manager at Kingfisher Lodge.

My journey in caregiving began over a decade ago. For ten years, I dedicated myself as a carer, then earned my nursing qualification in 2018. Growing up without grandparents, I've always felt a deep-seated passion for ensuring the elderly and those in need receive the utmost care and support.

At Kingfisher Lodge, I maintain a close-knit relationship with both the nursing and care staff. This collaboration is pivotal in our commitment to delivering the exceptional care our residents deserve.

Whenever you're in our home, chances are you'll spot me. Please don't hesitate to say "Hello!"

Shania Saini
Shania SainiJob Title:Acting Deputy ManagerJoined: 2023

Hi, I am Shania, and I am the Acting Deputy Manager here at Kingfisher Lodge Care Centre.

I am a UK qualified Nurse from India, and I completed my 4-year Nursing degree in 2020 in Punjab, India, before coming to the UK to study for my Master’s Degree in Health Services Management at the University of Chester.

I started my career at Kingfisher Lodge as a Carer and then became a Care Practitioner while studying for my nurse’s exams here in the UK.

My dedication, ambition and passion for nursing are what drive me, and I have a thirst for knowledge that will always keep me striving to be the best advocate for our residents, staff and the services that we provide.

I believe it is crucial to have a good relationship with residents, family members and staff, so please if you see me around our home, don’t hesitate to say hello and ask me any questions you may have.

Fiona Mason
Fiona MasonJob Title:Home AdministratorJoined: 2013

Fiona is responsible for the administration of the home and works closely with the General Manager and Heads of Departments to ensure the smooth running of Kingfisher Lodge. Fiona is supported by two other members of her team, Wendy and Julie.

Fiona has been with Kingfisher Lodge since March 2013 and is a very committed member of the management team and brings a wealth of administration experience from her previous role of working for the Local Authority.

Esther Kasumba
Esther KasumbaJob Title:Unit Nurse ManagerJoined: 2019

Esther is our nurse on our Memory Lane. Working with residents with dementia is Esther's speciality. Her wonderful calming nature and her extremely hard-working attitude is an assets to Kingfisher Lodge. Esther's relationship with residents and their families is genuinely special and always goes above and beyond to create a safe and enriched environment for all her residents.

David Richards
David RichardsJob Title:Maintenance TeamJoined: 2018

My role is to ensure that we maintain the whole home making sure it is a safe and warm environment. We are here for the residents and the team here at Kingfisher and are always happy to help.

George Tantrum
George TantrumJob Title:Team Leader ActivitiesJoined: 2018

George is an amazing and compassionate Lead Activities Co-ordinator, regularly going over and beyond for all the residents at Kingfisher Lodge.

Georgiana Boros
Georgiana BorosJob Title:Head of HousekeepingJoined: 2025

My name is Georgiana, and I recently started my journey with Barchester as Head of Housekeeping. I absolutely love working at Kingfisher Lodge Care Centre, and I take great pride in making the home clean, welcoming, and comfortable for our residents, visitors, and team. I am committed to maintaining the high standards that make this home such a special place.

Mandy Evans
Mandy EvansJob Title:Senior CarerJoined: 2016

Mandy joined Kingfisher in February 2016. She is loved by all residents and has great communication skills with families. Everyone loves Mandy’s stories about Wales and she often tells residents long tales from the valleys. Mandy always enjoys helping and encouraging residents to join activities or even just sit in the garden for a while.

Paula Richards
Paula RichardsJob Title:CarerJoined: 2018

Paula is an experienced and committed carer who always gives 100% for the residents and the home.

Zena Davies
Zena DaviesJob Title:HostessJoined: 2015

Hi, I am Zena and I am a hostess here at Kingfisher Lodge, and I am always happy to help.

Victoria Hunt
Victoria HuntJob Title:Admin AssistantJoined: 2017
Vicky has worked in several departments at Kingfisher, and she is now in her role as admin assistant.
She enjoys this role as she loves to interact with the family and friends of the residents.

Vicky also enjoys helping with activities regularly.

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