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Barchester Kingfisher Lodge Care Home

Chestnut Walk, Saltford, Bristol, Bath & North East Somerset BS31 3BG
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The manager and the team could not have been more welcoming, friendly and caring.Belinda O(Daughter of Resident/Service User)
Barchester Kingfisher Lodge Care Home, Bristol
The premises are in excellent condition.Richard C(Son of Resident/Service User)
Barchester Kingfisher Lodge Care Home, Bristol
I feel my mum is receiving excellent care in a lovely, calm and safe environmentLindsay S(Daughter of Resident/Service User)
Barchester Kingfisher Lodge Care Home, Bristol

Ideally located between Bristol and Bath, Kingfisher Lodge in the village of Saltford is a luxurious 60 bedded care home offering 24 hour care with idyllic panoramic views across Kelston. Kingfisher Lodge provides dedicated care for those requiring nursing and residential care, as well as having a Memory Lane environment for those living with dementia.

Kingfisher Lodge is in close proximity to the local community, shops and bus links offering independence...  

Care Provided by Barchester Kingfisher Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Kingfisher Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Claudia Costinean (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visitors welcome at all times

Barchester Kingfisher Lodge Care Home Reviews (97)

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9.9

Barchester Kingfisher Lodge Care Home has a Review Score of 9.9 (9.870) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Kingfisher Lodge Care Home has 97 reviews.

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Showing 97 reviews matching selected criteria
Review from Anne O (Sister of Resident) published on 2 September 2021 Submitted via Website
Overall Experience

My brother returned to Barchester Kingfisher Lodge Care Home for 3 weeks of respite in July 2021. Staff and residents remembered him from his stay in 2019 and made him extremely welcome. He also got on very well with the new managers - so much so that he would like to keep in touch. I was particularly impressed that they were not only able to keep him and everyone else safe during the Covid 19 pandemic but also make his stay natural and friendly despite the restrictions.

Reply from Victoria Hunt, Activities Coordinator at Barchester Kingfisher Lodge Care Home

Thank you for your lovely review, I will share it with the team. Your Brother is such a lovely man and we will always welcome him here to Kingfisher Lodge.

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Review from P C (Resident / Service User) published on 28 July 2021 Submitted via Postal Card
Overall Experience

The building is in very good condition proving pleasant surroundings. It was easy to settle in on arrival with adequate storage and space for clothes etc. Overall the residential facilities are excellent with attractive areas in the garden creating a pleasant experience.

Reply from Victoria Hunt, Activities Coordinator at Barchester Kingfisher Lodge Care Home

Thank you for your review, we are glad you felt this way about our home.

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Review from L D (Sister of Resident) published on 6 May 2021 Submitted via Postal Card
Overall Experience

The staff are pleasant and polite, The bedroom and care home is clean and nicely decorated. The bedroom is comfortable with a good view of the garden. The food is excellent.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you so much for your lovely review which I will share with the team.

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Review from Ruth D (Daughter of Resident) published on 6 May 2021 Submitted via Website
Overall Experience

I recently read a Facebook post "I hope I die before I go into a Care Home". I have to say I hope I go into Kingfisher Lodge before I die. My mum has been living at Kingfisher Lodge for the past 7 years. She requires 24-hour care. The Staff have been loving, caring, patient, comforting her when she wanted to be with her husband of 71 years. Several members of staff accompanied Mum to Dad's funeral to pay their respect to him and to look after her. One day I walked in unannounced for a visit and the carer had knelt down by Mum's wheelchair, holding her hand they were both singing the hymns my Mum loves. The tears flowed and I will be forever thankful for the best possible home for Mum. If you are faced with the possibility of a relative or yourself residing in a Care Home just do your research, visit them and you will soon pick up the loving vibe if it's there. You cannot do better than Kingfisher Lodge. They have managed Covid-19 extremely well.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you for your lovely review I will share this with the team.

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Review from Kay (Daughter of Resident) published on 3 May 2021 Submitted via Website
Overall Experience

Mum and dad moved to Kingfisher Lodge (KL) in July 2017. My dad had Alzheimer's and mum was frail. They had two rooms next to each other with one set up as a day room, overlooking the lovely garden, and one a bedroom. Sadly my mother passed in 2018 and dad passed away in February 2021. As their carer for many years, it was hard at first to hand over their care to KL but I never regretted the move there. The staff really got to know my parents and provided individual care appropriate to keeping them both happy and contended. This is from a letter I sent to KL after dad had passed away: 'Please accept out warmest and most sincere thanks for the outstanding care that my father and my mum received at Kingfisher Lodge. Both mum and dad were always treated with the utmost kindness and the greatest empathy. Your caregivers are wonderful, and we could rarely have asked for more.' My three-year-old grandson loved to visit great granny and grandad as he thought it was a happy, fun place to go!

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you for this lovely review as you know mum and dad were very much loved by all at Kingfisher.

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Review from L J (Next of Kin) published on 5 February 2021 Submitted via Website
Overall Experience

Terribly upset not to have been contacted when my aunt was dying of COVID. She passed away without having the chance to say goodbye to any of her relatives as the manager/s did not think to use any alternative contact methods than the phone. They had FaceBook Messenger, post, at least two alternative contacts, and email at their disposal to contact me over the course of 5 days that my aunt was ill but chose not to. This was after a series of problems I have had with their communication and activity levels over the last few years. Activities seem to be seen as secondary and very much optional for the dementia patients, so sad to see them just sitting around or lying in their beds every time I went to visit. I moved my aunt from another home which was so much better in terms of activities. Other care homes have at least one, if not two dedicated activities person/s, here, the activity person seems to do it as part of other jobs. Understaffing and staff turnover seems to be an ongoing issue.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you for getting in contact, I would like to again extend my deepest sympathies for your loss. I appreciate what a difficult time this is for you, and my response won’t ease that but would like to reassure you again we did everything in our power to try and contact you. I would welcome the...  

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Review from Stella R (Resident / Service User) published on 12 January 2021 Submitted via Postal Card
Overall Experience

Through Coronavirus, we've done really well.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you Stella for your lovely review, I will share this with the team who will be so pleased to read how happy you are at Kingfisher Lodge.

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Review from Andrew O (Son of Resident) published on 30 December 2020 Submitted via Website
Overall Experience

We cannot fault the level of care, kindliness and treatment my 97-year-old mother has received during her respite stay. The manager stepped in at very short notice to help our family out in what was a very difficult time. The staff have been very supportive and helped my mother settle in and making her stay much less of a problem. She says the food has been wonderful which is also an important aspect of being in care. Thank you on behalf of our family.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

I am so glad your mum has enjoyed herself. It has been a real pleasure having her stay at Kingfisher. Thank you for your lovely review.

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Review from Catherine I (Daughter of Resident) published on 15 September 2020 Submitted via Website
Overall Experience
I was very disappointed by several failings whilst my father was in respite at Kingfisher Lodge. Care bell not working for the first few days, forgot to give cards and presents we left for dad's birthday, promises made before admission not kept but to name a few problems.

Some staff very kind and helpful but let down by those who weren’t so dedicated. Took dad out early as unable to trust what we were told. Hugely disappointing as we paid a lot of money for dad's care but felt very let down.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you for your review, we are grateful for all reviews left, both positive and negative and we are sorry your family felt they did not have a positive experience during your Dad’s 4-week stay with us.

It was very unfortunate your dad’s...  

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Review from J B (Respite Resident) published on 30 September 2019 Submitted via Postal Card
Overall Experience

I was very nervous and apprehensive but after a short while, I felt very welcome. Staff are amazing and can not do enough for the residents. I really enjoyed my 3-week stay and felt much better than when I left. I would not hesitate to stay at Kingfisher Lodge again anytime.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you so much, we enjoyed having you here. Don't forget you are very welcome to pop back for a cup of tea and cake or even some lunch anytime.

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Review from Belinda O (Daughter of Resident) published on 23 September 2019 Submitted via Website
Overall Experience

My mum was very worried and apprehensive when we put her here for 3 weeks respite while we were on a long-distance holiday. After a few days, I knew I would not need to worry about her for the first time in 20 years. The manager and the team could not have been more welcoming, friendly and caring. She came out looking healthy, happy, relaxed and has made me bring her back today as she was missing everyone. I would not hesitate to recommend Kingfisher Lodge to anyone. I cannot thank them enough for what they did for my mum.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you very much for your lovely review. We have loved having your mum join us and we look forward to seeing her again.

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Review from Susan B (Friend of Resident) published on 4 July 2019 Submitted via Postal Card
Overall Experience
This home had a lovely feel, security was great each room was large and personalised. Staff were welcoming. Great location and lovely grounds.

Nice communal areas.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you for your lovely review regarding the staff at Kingfisher. I will share this with the team.

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Review from S R (Daughter of Resident) published on 21 June 2019 Submitted via Website
Overall Experience

Kingfisher Lodge is a very pleasant care home set in a peaceful location with a lovely garden and close to local amenities. The building interior has the feel of a hotel and resident's rooms are comfortable, tastefully decorated and spacious with the ability to add a personal touch with family pictures, favourite ornaments etc and your own TV. There is a choice of communal lounges which are very comfortable, nicely decorated and well furnished for comfort with views of and access to the garden. The dining room is nice and has a daily menu. The activities team provide varied entertainment for the residents. During my parents time at the Lodge, all the staff provided excellent care to both of my parents and demonstrated a high level of service, meeting all their needs. All the staff have been very pleasant and caring towards both of my parents and always made me, my family and friends feel welcome. I would definitely recommend Kingfisher Lodge.

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Review from Spike A (Regular Volunteer) published on 30 October 2018 Submitted via Postal Card
Overall Experience

I have been visiting Kingfisher Lodge for the past 3 years as a volunteer with my dog Misty, on behalf of the Pets As Therapy who are a national charity. I really like visiting this care home. The staff are always very professional, helpful and happy. They seem to genuinely care about to the residents' needs. The residents I speak to are happy to stay or live here. Everyone makes us feel very welcome.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you for this review we all love having you and Misty visit and I am glad you quite rightly are made to feel welcome. Thankyou!

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Review from R M (Husband of Resident) published on 29 October 2018 Submitted via Postal Card
Overall Experience

My wife is well cared for in every way.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you so much for your review it is appreciated and I will share this with the team. Thank you again.

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Review from Lindsay S (Daughter of Resident) published on 29 October 2018 Submitted via Postal Card
Overall Experience

I feel my mum is receiving excellent care in a lovely, calm and safe environment. The carers are kind and caring and are taking the time to get to know my mum and to help her with her needs. The staff are so friendly and my mum enjoys all the company and activities that she has taken part in. I am happy to know that my mum is safe and being looked after so well.

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Review from Pat M (Wife of Resident) published on 19 October 2018 Submitted via Postal Card
Overall Experience

My husband has a far better quality of life in Kingfisher Lodge than I could ever provide for him at home. The level of care is excellent. Everyone is very friendly and supportive and nothing is too much trouble for them. They all give 110%.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you so much for your lovely review. I will ensure this is passed onto the team.

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Review from Joan G (Respite Resident) published on 15 August 2018 Submitted via Postal Card
Overall Experience

I came for a rest from cooking and preparing meals for a week. My husband has vascular dementia and has extremely poor sight and needs me close all the time to guide him, to help with everyday problems.

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Review from Carol H (Sister of Resident) published on 18 June 2018 Submitted via Postal Card
Overall Experience

My husband came in yesterday on an emergency respite stay. The room and the staff were lovely. He was hoisted into bed, which was much less stress than him trying to walk. I was so impressed with the lounge, which looks like a hotel lounge (not residential care). The staff have done wonders with my husband in just one day, getting up, dressed and eating! The Manager and the staff are as helpful and caring.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you so much for your very kind review. I will share this with the team. Best wishes

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Review from D W (Son of Resident) published on 4 June 2018 Submitted via Website
Overall Experience
I am very grateful for the residential and nursing care my mother had at Kingfisher Lodge
From the outset, staff were very welcoming and were always on hand for both residents and friends and family.
As well as being attentive to my mother’s physical needs, the staff at Kingfisher Lodge did a lot to help my mother to settle in and socialise. My mother’s wellbeing was regularly and systematically monitored.
Nothing seemed too much trouble and if staff encountered challenges they found workarounds and creative solutions.
Relatives’ needs were also looked after and I felt I was kept well informed about my mother’s condition.

I always felt my mother could not have been in better hands.

Reply from Clare Sinclair, General Manager at Barchester Kingfisher Lodge Care Home

Thank you so much for your lovely review which I will forward onto the team.

It was a pleasure caring for your mother.

With best wishes

Clare

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 July 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (39) & Events (2)

News
  • 13 Jul 2026

    Another fabulous morning with our toddlers, we had so much fun playing with the crocodile game, hula hoops, balloon tennis and of course our shop! One of our residents was...

  • 13 Jul 2026

    Another fabulous morning with our toddlers, we had so much fun playing with the crocodile game, hula hoops, balloon tennis and of course our shop! One of our residents was...

  • 13 Jul 2026

    ?? Carers week ?? We have the most amazing care team here at Kingfisher Lodge and this week we have been celebrating them. Earlier in the week General Manager Claudia...

Upcoming Events

Awards / Recognitions (43)

Accreditations

There are no accreditations posted yet for Barchester Kingfisher Lodge Care Home.

Meet the Team (11)

Claudia Costinean
Claudia CostineanJob Title:General ManagerJoined: 2021

Hello, My name is Claudia and I am General Manager at Kingfisher Lodge.

My journey in caregiving began over a decade ago. For ten years, I dedicated myself as a carer, then earned my nursing qualification in 2018. Growing up without grandparents, I've always felt a deep-seated passion for ensuring the elderly and those in need receive the utmost care and support.

At Kingfisher Lodge, I maintain a close-knit relationship with both the nursing and care staff. This collaboration is pivotal in our commitment to delivering the exceptional care our residents deserve.

Whenever you're in our home, chances are you'll spot me. Please don't hesitate to say "Hello!"

Shania Saini
Shania SainiJob Title:Acting Deputy ManagerJoined: 2023

Hi, I am Shania, and I am the Acting Deputy Manager here at Kingfisher Lodge Care Centre.

I am a UK qualified Nurse from India, and I completed my 4-year Nursing degree in 2020 in Punjab, India, before coming to the UK to study for my Master’s Degree in Health Services Management at the University of Chester.

I started my career at Kingfisher Lodge as a Carer and then became a Care Practitioner while studying for my nurse’s exams here in the UK.

My dedication, ambition and passion for nursing are what drive me, and I have a thirst for knowledge that will always keep me striving to be the best advocate for our residents, staff and the services that we provide.

I believe it is crucial to have a good relationship with residents, family members and staff, so please if you see me around our home, don’t hesitate to say hello and ask me any questions you may have.

Fiona Mason
Fiona MasonJob Title:Home AdministratorJoined: 2013

Fiona is responsible for the administration of the home and works closely with the General Manager and Heads of Departments to ensure the smooth running of Kingfisher Lodge. Fiona is supported by two other members of her team, Wendy and Julie.

Fiona has been with Kingfisher Lodge since March 2013 and is a very committed member of the management team and brings a wealth of administration experience from her previous role of working for the Local Authority.

Esther Kasumba
Esther KasumbaJob Title:Unit Nurse ManagerJoined: 2019

Esther is our nurse on our Memory Lane. Working with residents with dementia is Esther's speciality. Her wonderful calming nature and her extremely hard-working attitude is an assets to Kingfisher Lodge. Esther's relationship with residents and their families is genuinely special and always goes above and beyond to create a safe and enriched environment for all her residents.

David Richards
David RichardsJob Title:Maintenance TeamJoined: 2018

My role is to ensure that we maintain the whole home making sure it is a safe and warm environment. We are here for the residents and the team here at Kingfisher and are always happy to help.

George Tantrum
George TantrumJob Title:Team Leader ActivitiesJoined: 2018

George is an amazing and compassionate Lead Activities Co-ordinator, regularly going over and beyond for all the residents at Kingfisher Lodge.

Georgiana Boros
Georgiana BorosJob Title:Head of HousekeepingJoined: 2025

My name is Georgiana, and I recently started my journey with Barchester as Head of Housekeeping. I absolutely love working at Kingfisher Lodge Care Centre, and I take great pride in making the home clean, welcoming, and comfortable for our residents, visitors, and team. I am committed to maintaining the high standards that make this home such a special place.

Mandy Evans
Mandy EvansJob Title:Senior CarerJoined: 2016

Mandy joined Kingfisher in February 2016. She is loved by all residents and has great communication skills with families. Everyone loves Mandy’s stories about Wales and she often tells residents long tales from the valleys. Mandy always enjoys helping and encouraging residents to join activities or even just sit in the garden for a while.

Paula Richards
Paula RichardsJob Title:CarerJoined: 2018

Paula is an experienced and committed carer who always gives 100% for the residents and the home.

Zena Davies
Zena DaviesJob Title:HostessJoined: 2015

Hi, I am Zena and I am a hostess here at Kingfisher Lodge, and I am always happy to help.

Victoria Hunt
Victoria HuntJob Title:Admin AssistantJoined: 2017
Vicky has worked in several departments at Kingfisher, and she is now in her role as admin assistant.
She enjoys this role as she loves to interact with the family and friends of the residents.

Vicky also enjoys helping with activities regularly.

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