The Links Care Home

My brother was admitted to The Links Care Home for palliative and end- of- life care. His stay was short, but during his time there we visited him every day, where we found the staff to be excellent, always on hand to answer our questions and to give my brother the best possible care.

Mum moved to The Links four and a half years ago during the first COVID lockdown. She suffered from dementia and at first found it hard to settle but with the help and care of the staff she adapted well to her new home. She joined in the many activities provided and all of the staff were kind and caring towards her. They managed her condition well through the different stages and it was always a comfort to see Mum with a smile on her face and having a giggle. I can't thank The Links enough for looking after Mum through those difficult years and for their care and compassion up to and during her passing.

Dad was admitted to The Links for palliative and end-of-life care. From the initial assessment by the Manager to the day of his death, I cannot praise all of the staff enough. They took time to get to know Dad and treated him with such care, respect and dignity. We know that at times they were busy but they still managed to maintain a calm and relaxed atmosphere, stop for a supportive chat or update on Dad's condition. Although Dad was too unwell to take part in group activities, I observed other residents obviously enjoying taking part as I passed by the lounge, but staff took the time, when he was up to it, to sit and chat or go through his family photo album with him. We felt comforted by seeing how they adapted their care as he deteriorated and their end-of-life care was excellent. BUPA should feel very proud of The Links.

The staff are friendly, approachable, calm, organised and 'resident-centred'. They create a relaxed atmosphere. They take the time to get to know the residents. Communication is excellent and efficient. My dad has settled in really well and has been treated with care, respect and dignity.

It has been a challenging time for my mother-in-law over the last 6 months, and I am completely confident that The Links are providing the kindest and most comprehensive care for her. The support from the staff for my mother-in-law is outstanding, and I particularly want to thank them for the tireless way they support our family alongside our journey together. I especially want to thank the Manager for her very committed approach, taking time on a very regular basis to discuss everything with my wife, (resident's daughter), and also the nursing staff and carers, some of whom go over and above what could ever be expected of staff in a large care home. The Links is a happy place, residents are often willing to chat and welcome resident's loved ones into their "home family," and we have had many lovely conversations with them, which helps our Mum to feel at home too. The Links should take pride in being able to respond very much to their individual resident's needs. Thank you.

Excellent care home with such helpful, friendly staff. I love visiting The Links, a wonderful family atmosphere and always someone around to answer any queries that may arise. My family and I have complete peace of mind knowing that Dad is being so well cared for - couldn't imagine him being anywhere else. Thank you so much to all the staff for your care, patience and kindness.

The staff have always been very friendly and helpful and I would have no hesitation in recommending The Links to anyone looking for a care home.

Be sure you make every effort to address this problem of moving immobile people - to stimulate them.

I would absolutely recommend The Links as a residential home for your loved one.

The Links is an outstanding care home in every way. There are plenty of staff, who are always accessible and happy to help. My husband has been looked after so well, with attention to every detail; I have no hesitation in recommending this care home.

My husband was lucky enough to get a place at The Links. It's been a massive bonus for him. He is more aware, happier and active. The staff are brilliant, calm, caring and friendly. The opening afternoon for the garden was a total success. Such a pleasant time with the singer and buffet.

Very poor at keeping me informed. Unable to clarify when my mother lost her dentures or glasses as they did not record this. Mother seems happy enough there but I keep sending emails for example requesting a copy of her care plan that I've never seen and get no reply. Now looking to remove her to another home. Perhaps posting this review will get a reply to my email.

I absolutely love coming to this care home. Everybody is lovely, caring and compassionate. It’s the best care home I have ever been in. It is so homely. The staff would go to the end of the earth to accommodate your needs. I think all staff deserve a pay raise for all the hard work.

Excellent! Staff were all very friendly and caring and they always had time to care for my mum's needs. I was kept informed on how she was getting on and most times I rang, I was able to speak directly to my mum. The care home generously provided me with accommodation when I needed to stay over and they equally looked after me so well. The management and staff were all very approachable and excellent professionals.

Each person is treated with respect and dignity.

I love you all

Thanks to everyone who keep him comfortable and pain-free.

Well-run care home with excellent, caring staff and frequent activities.

Six weeks ago my mother was frail and frightened, just out of hospital after falling down stairs. Six weeks later, the difference and improvement in her physical and mental well-being are incredible. She describes everyone as very kind and patient. She is fiercely independent but through that kind and caring attitude, the team have won her trust. What a special group of people working here. Thank you.

Thank you all very much for what you do.