What types of Care is Barchester Harper Fields registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Barchester Harper Fields?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Harper Fields to the centre of Coventry?

6.0 mile(s) as the crow flies, distance by road may be significantly further.

Barchester Harper Fields care home, Albany Lane, Balsall Common, Coventry, West Midlands CV7 7SR

Review from Peter M (Respite Resident) published on 8 July 2025
Submitted via Postal Card • Report

Overall Experience

2 weeks in June, overall I was very contented and well looked after, as I was only booked for 2 weeks I wasn't concerned too much re any problems. I noticed that mealtimes ran much smoother when there were sufficient staff on duty, frequently short staffed some breakfast times. The food wasn't always

to my taste but I tried to eat everything and certainly haven't been hungry.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Hi Peter, thank you for taking the time to leave your review, its lovely to hear how well looked after you felt during your time with us. We are sad to read that you didn't always like the food, and were not aware of any feedback having been shared with the team prior to your review. If you have any further detail you'd like to share, please let us know so we can act on your feedback.

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Review from Kathleen L (Wife of Resident) published on 2 July 2025
Submitted via Postal Card • Report

Overall Experience

Nice welcome for my husband for respite care. was really easy, as I thought he might be awkward. apparently he was really good, and since coming home not stopped talking about it.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We were so pleased that his welcome was appreciated. The team on Epsom miss his smiling face and cannot wait to welcome him back to enjoy some respite in the future. As they know he is a keen gardener they will have some pots and flowers ready to help us pot. In the meantime you are more than welcome to join our weekly don't dine alone every Friday 12.30pm to enjoy some fish and chips.

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Review from L M (Daughter of Resident) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience

Overall, we find the standard of care very good and the staff are helpful, friendly and caring. Some staff members, in particular, go above and beyond to resolve queries regarding residents' care and health and to encourage them to take part in activities.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you so much for the feedback, the team were so pleased to hear that you have found them helpful, friendly and caring. These are all of the values that we work towards and will continue to do so.

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Review from Julie S (Daughter of Resident) published on 23 June 2025
Submitted via Postal Card • Report

Overall Experience

We asked for dad to be admitted to Harper Fields as he was vunerable at home due to a series of falls. He feels much safer and settled here. The staff are so warm and friendly. Dad is happier here than he has been in a long time.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We have been so pleased that you dad has been made to feel safer and settled. The staff were so pleased to hear the feedback that they are warm and welcoming.

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Review from C S (Son-in-law of Resident) published on 23 June 2025
Submitted via Postal Card • Report

Overall Experience

I am so very happy with the care my father in law has been given. He feels safe and happy here.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We would like to thank you so taking the time to provide us with this feedback, we always value feedback and will continue to work hard to ensure your father in law is made to feel safe and happy.

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Review from A C (Son of Resident) published on 19 June 2025
Submitted via Postal Card • Report

Overall Experience

My mum has received excellent, kind care & attention since moving into Harper Feilds. Earlier this year, her medical & mental needs have been promptly & effectively attended to. Both the nursing & care team are very professional & friendly and have made her and our family very at home and welcome.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We cannot thank you enough for taking the time to write a review for the wonderful team on Epsom who care for your mum and as you have said the wider family. The team love to see your dad arrive and them both enjoy time together. We are so proud to have been able to share your feedback with the team and they will continue to work hard to meet your expectations.

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Review from Robert C (Husband of Resident) published on 13 May 2025
Submitted via Website • Report

Overall Experience

My wife has Alzheimer's and has now been in Harper Fields for four weeks. I cannot fault anything; she is definitely more content there than she was at home and is looked after by wonderful caring staff who have also been very supporting to me.
The staff treat everyone with respect and kindness. I

have no complaints there. The whole process of admitting my wife (who does not have awareness of her condition) was handled with great understanding. Also, the carers help when visiting, particularly when saying goodbye can be stressful.
I have no doubts that my wife is being looked after in the best possible way.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We are overjoyed to hear that you are happy with the care and support that we are providing to your wonderful wife. The team on Windsor are glad that the help they have given has been a great support to you and we will continue to always be here for you both.

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Review from Julia S (Daughter-in-law of Resident) published on 6 May 2025
Submitted via Website • Report

Overall Experience

We needed dementia care and nursing care for our frail relative with complex needs. Even though she was only there a few weeks our experience was very positive. All of the staff are polite, professional, helpful, kind and well trained. As a doctor for many years I was sooo impressed. The care has made

what was a difficult time for us as pleasant and peaceful as it could be. A big shout out for the chaplain who offers spiritual support to those who want it. She is so kind. The home is welcoming, clean and lots of activities going on. A real community

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I have shared your feedback with the Epsom team who were privileged to provide care during time with us. The wider team were also very overwhelmed to hear that we have achieved our expected expectations and standards.

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Review from A L (Partner of Resident) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience

My partner spent a week @ Harpers Fields - I was very worried as it was our first ever experience of respite. I really didn't need to as, she was welcomed warmly and so much respect - with her likes and needs a top priority. He room and the home overall was spotless, staff visible - doing their best

to keep it so. Food was lovely. Plenty of choice - healthy options too. I was pleased to see a variety of activities. Staff were so kind and caring. I felt I was leaving her in good hands. We would use this place again as I have peace of mind.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We would like to take the opportunity to thank you for the feedback. This will be shared with the team that cared for your lovely partner during her stay and we are pleased to hear that we met your expectations and we have maintained our standards expected. Look forward to welcoming you back next time.

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Review from S L (Daughter of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience

My father went onto palliative caring in hospital + we needed to find a suitable nursing home for him. From the moment we walked through the door of Harper Fields we felt welcome + that a) they could cater for his needs + b) that he would be well looked after.
The staff went to great lengths to facilitate

his discharge + welcomed us all when he arrived.
Sadly his stay was very short but we had total confidence that the nursing team could meet his needs - + they did. Thank you. It meant the world.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We would like to thank you for taking the time to provide us with the feedback. Although the Warwick team only cared for you lovely dad for a few days they are so grateful they got to meet him and yourselves. We are so pleased we were able to provide a great experience under the very difficult circumstances.

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Review from V M (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience

My mother was still poorly on arrival to Harper Fields. The care from the Nurses care manager, carers, Ancilliary staff then and subsequently, have improved my mothers quality of life.
The staff treat everyone as an individual, with respect and patience. The personal care and hygiene is a credit to

the staff. Even on the busiest of days the Residents are calm and give time. Attention to detail is excellent.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to take the opportunity to thank you for this wonderful feedback. We always work so hard to ensure residents are well cared for and treated with respect and when we receive feedback like this it makes it all worth while. We are so pleased that we could help supporting your mum and I am sure that you will agree the transition from 1:1 care has been a amazing success. The team enjoy spending time with her daily and love her the chats that they have.

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Review from M R (Respite Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience

I spent 3 weeks at Harper Fields recuperating from a fall and surgery. The staff were absolutely excellent, kind and caring - nothing was too much trouble for them. The room was comfortable, but there was an ongoing problem with no hot water in the bathroom which was not resolved during my stay. The

food was very disappointing - bland and lacking in variation. This was a shame given how excellent and dedicated the staff are.

Reply from Barchester, The Feedback Team at Barchester Harper Fields

Thanks for your review and kind words about the team at the home who cared for you for three weeks, we will share your lovely words with the team. We're sorry that you did not find the food to your taste, this feedback will be shared with the kitchen team and included in our overall resident feedback as we constantly engage with those living with us permanently for them to choose what they would like to see on the menu. We apologise that your bathroom had an issue and appreciate you sharing this, we will review this with the home and understand the reasons why and ensure this is rectified. We do hope that we will see you again soon at Harper Fields as you'll certainly be welcome to visit or stay again. Barchester's Customer Feedback Team.

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Review from P S (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience

Wonderful care is being provided for my mother who feels very happy and content here at Barchester Harper Fields.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your amazing feedback, this has been shared with the Epsom and wider team and they are happy that your mum is being cared for here. You mother enjoys every video call session with you and is looking forward to seeing you in December as promised.

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Review from Paul W (Son of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience

I always find the staff very friendly and helpful. The nurses and care assistants are very patient with my dad and they keep us well informed about how he has been.
The facilities are excellent and the whole home is always kept very clean and tidy.

Reply from Amy Melia, Divisional Sales and Marketing Manager at Barchester Harper Fields

Thank you so much for your kind words and for taking the time to leave the home a review. The kitchen team loved celebrating your dad's birthday with him and he particularly enjoyed his chocolate bar themed birthday cake that the kitchen team made for him. Thank you again and I will ensure your comments are shared with the team in the home.

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Review from V B (Wife of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience

My husband has become very calm since moving into Barchester Harper Fields.
The activities, he won't join in group work.
It is nice to know he is well cared for and in a safe place.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your feedback which will be shared with the wider team. We are so pleased that your husband has settled so well. Your husband enjoys one-to-one time with the activity team rather than joining in the wider group and we will continue to support him with this.

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Review from Heather D (Daughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience

My mum has been at Barchester Harper Fields for just under two months. She has settled in well. The place is lovely and well-kept. The staff are amazing and are very attentive. I am really pleased she is in a place that feels homely, clean and has everything she needs and is looked after by such wonderful,

caring people.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your feedback, we value this and will pass this on to the staff and they will welcome this. We are so pleased that your mum has settled well on the Windsor Community and has made friends where so she likes to socialise in the lounge with them. It always brings a smile to our faces the joy she gets from going to enjoy the enterainment.

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Review from S S (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience

New decorations are very nice. My mum enjoys the spa bath. I feel that the menu is very repetitive and vegetarian choices are poor. I would question the nutritional value of items such as "courgette gratin" and ratatouille, alongside mushroom stroganoff or mixed vegetable casserole.
The entertainment,

even taking into account the lack of an entertainment leader, has been very poor. Walks around the grounds is dependent on the weather and numbers limited. There are not many occasions when wheelchair users are taken out. Room visits and pamper sessions are also restricted by staff availability and resources.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for taking the time to send us a review, I really appreciate your comments and have shared them with the required teams to ensure we take this onboard. We have recently recruited an additional activities coordinator and this will ensure a wider variety can be offered and the feedback on the menu has been fed to the Head Chef. Thank you again.

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Review from C M (Daughter of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience

Mum came to Barchester Harper Fields as respite care. She has terminal cancer and was finding it hard to cope at home on her own.
She found it hard to adjust at first but did adjust and began to get involved in care home life.
Mum is not too keen on the food as it has deteriorated since she came here,

she only likes a soft diet and there is inconsistency in the quality.
Communication has been patchy at times and Mum's care has been affected by this.
I do feel Mum is safe and on the whole, well looked after.
Consistency with staff has also been an issue.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I am pleased to hear that your mum has settled into the care home life in the Kempton community. I am sorry to hear that communication is not always meeting our expectations as well as yours. I do hope that with the newly introduced keyworker system, this will improve. The head chef and his team in the kitchen have been doing some taster sessions and I know your mum had some feedback on this in recent weeks, so hopefully, she will welcome any positive changes.

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Review from P H (Resident) assisted by family/friend published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience

Exceeds my expectations as a care home since coming here in March 2024. Staff, generally, are very good however sometimes communication is not the best. Sometimes, I feel my care is rushed (shower, personal care) but realise everyone is under pressure, sometimes short-staffed.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I am pleased to hear that your expectations have been exceeded. I am sorry to hear that communication is not always meeting our expectations as well as yours. I do hope that with the newly introduced keyworker system, this will improve. We do pride ourselves on offering person-centred care and therefore will ask staff to review your care with you as we do not wish for you to feel rushed.

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Review from C Y (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience

My mum has lived here for over three years now and been well cared for throughout. The staff are always friendly and attentive.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for the feedback. It is an absolute pleasure to take care of your mum who loves her tea and cake. The staff always love to see her smiling face and warm welcome and like checking the gardens for squirrels and rabbits. She particularly loves talking about her flowers that you have potted outside her bedroom window.

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