Barchester Harper Fields

Albany Road, Balsall Common, Coventry CV7 7HD

Barchester Harper Fields, Coventry, West Midlands
Barchester Harper Fields, Coventry, West Midlands
Barchester Harper Fields, Coventry, West Midlands

Barchester Harper Fields makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Person in charge: Deborah Cheshire (General Manager)

Local Authority / Social Services: Solihull Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 55+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Parking available

Latest Care Quality Commission* Report on Barchester Harper Fields: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

5 Bed Vacancies

posted 03 Oct 2017

We currently have limited nursing and residential availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

8.4 Barchester Harper Fields has a Review Score of 8.4 (8.441)

The Review Score of 8.4 (maximum of 10) for Barchester Harper Fields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Barchester Harper Fields in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.441 for Barchester Harper Fields is calculated as follows: ( (135 Excellents x 5) + (46 Goods x 4) + (19 Satisfactorys x 3) + (10 Poors x 2) + (1 Very Poors x 1) ) ÷ 211 Ratings = 4.441

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4 Points relating to the number of positive Reviews for Barchester Harper Fields is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 4 Reviews ÷ 16 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    3
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Harper Fields?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Barchester Harper Fields

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Very impressed with the nurses, carers, events organisers and managers, Very caring. Plenty of good quality food.
Nothing seems too much trouble for my mum. She is treated affectionately by all the staff.
The furnishings are excellent, the building is purpose built. My mum enjoys the trips by minibus in a wheelchair.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Debbie Cheshire, Senior General Manager at Barchester Harper Fields responded to this review on 12 Oct 2017:

Thank you for your positive review Sue. It was lovely to meet you and will pass on your feedback to all the staff who look after your mum.

The care home has an institutionalised feel. Whilst early on in my mothers care the staff were attentive in ensuring any buzzers were answered quickly, once she had become an established resident the level of care dropped and during meal times call buttons would not be answered for a couple of hours (due to staffing levels ). Although the building itself is suitably impressive staff have no time to engage with residents unless to service their needs as quickly as possible. During the later weeks of my mother's life she was left unattended for long periods of time - surely the home could employ some unskilled staff to simply take time with residents treating them like people, reading to them, listening to their stories, playing board games, engaging in debate etc.?
Unfortunately, the 'care ' has become functional rather than emotional as time means money to the companies running care homes (as demonstrated by the fact that full charge is made up to 2 weeks after death).

How likely would you be to recommend Barchester Harper Fields? Unlikely

Average Rating: 

 2.7 out of 5

Overall Standard: Poor

Facilities: Good

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

I have been a regular visitor to Harper Fields since is opened nearly five years ago. Throughout this period, I have been impressed by both the range and quality of provision given to residents.
The staff excel in terms of the attention given to each individual resident and the stability of staffing enables a continuity of care to be achieved between carer and cared for.
Management are to be congratulated on having developed a "caring culture" of a very high order.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has been in "Memory Lane " unit at Harper Fields for almost 12 months suffering from Parkinson's and Dementia. My family and I have been more than satisfied with the care and support he has been provided with. The staff are all most caring and kind and nothing is too much trouble. All the residents are treated with dignity and respect and the whole atmosphere of the home is most friendly.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have always found Harper Fields care home in the four years I have been here looking after my husband a very warm, friendly place. It's like you are walking into your own home and family. The carers are so hard working wish they could have more help. Everyone works hard trying to look after our loved ones at the very best of their ability. They are all very professional in whatever role they from the chef to the gardeners who keep the garden's so beautiful and a pleasure to go and sit in or walk in. If you have to be somewhere make it Harper Fields.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother-in-law has advanced dementia. In her previous care home, she had given up. She was lonely, she was confused, anxious and wanted to die. Her behaviour was labelled as 'challenging' and the staff found her difficult to deal with. We felt lost and utterly hopeless.
Then we found Harper Fields and the change for my mother in law has been profoundly positive. Harper Fields give her friendship, support and a quality of life we never thought possible. She goes swimming, on trips to the theatre and routinely trounces the other residents at skittles. She has made friends - with residents and carers - who genuinely seem to love her and like having her around. She is valued and cared for.
The atmosphere is warm and genuine. She may live her life in the moment, but that moment is generally a happy one. Now, when we say goodbye at the end of a visit, she doesn't cling to us and cry. She hugs us warmly, then turns around and goes back to have a cuppa with her friends.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am very pleased with the personal care for my mother - the attention to her medical and other needs, social care, e.g. bed movement, feeding, toileting etc. We have open access and the care home helped us to recently celebrate her birthday. I regularly talk to her care staff and managers and continue to fully appreciate all of the support provided by the home.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was very reluctant to give up her home and enter a care home. However she now thinks it was a good choice. She still obviously misses having her own home but she says she feels safe and all her needs are met. There is always someone to talk to - be it staff or fellow residents, so she never feels lonely.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt is receiving "end of life" care which has been excellent. She didn't want to go into hospital as they would not be able to care or provide anything that the home couldn't. She was also much happier to be in surroundings she was familiar with.

How likely would you be to recommend Barchester Harper Fields? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Good

Overhaul pleased, is expensive but that doesn't worry me as mum can afford it, but when asked by other people they are gob smacked at the cost. The only other point is I wish you could keep the same staff looking after mum as change isn't good later in life. Not moving to another care home but different place in the same care home.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Good

Treated with Dignity: Good

Staff: Excellent

Management: Good

Rooms: Satisfactory

When mum first moved to the home she was able to go out on trips which she thoroughly enjoyed. The staff always made sure she went out regularly. She has deteriorated over time and now can seldom be persuaded to leave her room, but the staff are in and out all the time helping her to drink enough and assisting her with eating and keeping her clean. I have found the staff to be really kind and caring with a great attitude.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Windsor ward staff are wonderful, very caring and thoughtful. It is a home from home as much as a dementia unit can be. Activities are superb, especially the theatre outings and visits to many local places. The entertainers who come in regularly are again superb.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My aunt has been a resident of Harper Fields since October 2012. Just one month after opening. During this time she has been extremely well cared for in a pleasant home with all facilities. The team of carers are well proficient in their duties. We are kept informed at every step how my aunt is doing even though we visit regularly. We receive a six monthly review with the assigned nurse on every aspect of health. The home also have relative meetings three to four times a year to explain their progress and plans for the future. Care home is highly recommended.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was moved to Harper Field a year ago after an unhappy experience in a different home where she seemed to spend more time in the local hospital. In her new home she is cared for my understanding and helpful staff who genuinely like her and her quirky little ways. There has been only one hospital visit and done with such care and sensitivity both to my and my mother thank you, that it was painless. I believe my mother is as happy as she can be given that she has dementia.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Care has been variable. At present I am pleased after 2 and a half years that mum's needs are being met, mostly.
Suitable staffing levels have been a problem, but in recent months, mum's care has improved greatly (due to loss of "bank" staff).
Current staff show dedication and enthusiasm resulting in a caring atmosphere.
Activities being"poor" relates to the fact that mum is deaf and blind and doesn't like to join in.

How likely would you be to recommend Barchester Harper Fields? Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Mum is well cared for, every effort is made to make her comfortable and involved in the life of the home. Following her severe stroke a year and a half ago.
The care staff get mum out of bed and her room regularly, something never attempted by the previous home she was in. I am exceptionally grateful for their effort to improve mums quality of life.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Good

Staff: Good

My mother has been at the home for 14 months now, and there has been a great deal of instability during that time. There is now a new manager (the third) who does seem to be making a difference to a home that has previously failed to deliver on its promises, and has had a huge turn over of staff during this time. There have been a number of occasions when my mother has not been treated as they promise in their brochures.My review is over the period of time my mother as been in home the staff and manager have improved hence my rating below.

How likely would you be to recommend Barchester Harper Fields? Extremely Unlikely

Average Rating: 

 2.9 out of 5

Overall Standard: Poor

Facilities: Good

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Very Poor

My dad spent two weeks at Harper Fields in March and was well cared for and he had an enjoyable stay.
Knowing that he receives excellent care when he stays at Harper Fields means that my husband and I can go away without worrying about his welfare. The staff always make him feel welcome and valued.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I selected a care home or my dads respite with great care! It must be dementia friendly, have high standards of care and offer lots of activities every day! Attending events beforehand helped me choose Harper Fields. Staff are friendly and considerate. Facilities are excellent. Dads bedroom window overlooked a garden and very clean and was roomy! Corridors are wide, uncluttered and light (most of all airy). Day rooms offer comfortable seating and views to the gardens. Following dads respite he was happy to see me but also seemed at home at Harper Fields. Also all his clothes were clean and, ready for packing which is a blessing when returning home! We will be booking further respite at Harper Fields.

How likely would you be to recommend Barchester Harper Fields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Barchester Harper Fields

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

Deborah

Deborah Cheshire

Job Title: General Manager

Description:

Hi, my name is Deborah and I am the General Manager here at Harper Fields Care Home.

Andrea

Andrea Potts

Job Title: Head of Unit Elderly Frail - Warwick

Description:

My aim is to ensure a high standard of care in Memory Lane and to make a difference to our resident's lives. To ensure continuous improvement and to achieve outcomes that have a positive impact on the resident's lives. To deliver values and excellences to all our residents in my care and to guide and direct my team in the same way. To spread the passion towards achieving person centered care across the home.

Luisa

Luisa Petrucci

Job Title: Head of Memory Lane Epsom

Description:

My aim is to ensure a high standard of care in Memory Lane and to make a difference to our residents lives. To ensure continuous improvement and to achieve outcomes that have a positive impact on the residents lives. To deliver values and excellences to all our residents in my care and to guide and direct my team in the same way. To spread the passion towards achieving person centered care across the home.

Maria

Maria Semwayo

Job Title: Head of Memory Lane Windsor

Description:

My aim is to ensure a high standard of care in Memory Lane and to make a difference to our residents lives. To ensure continuous improvement and to achieve outcomes that have a positive impact on the residents lives. To deliver values and excellences to all our residents in my care and to guide and direct my team in the same way. To spread the passion towards achieving person centered care across the home.

Suzanne

Suzanne Bates

Job Title: Administrator

Description:

Suzanne's role involves looking after the day to day running of the finances from sales to payroll, supporting the General Manager with the day to day running of Harper Fields and supporting staff and relatives/residents within the home.

Barry

Barry Golby

Job Title: Head Chef

Description:

Barry to provide, manage and develop a high quality catering service to residents, guests and visitors at Harper Fields.

Bill

Bill Chilwell

Job Title: Maintenance Manager

Description:

Bill is responsible for ensuring that the care home, equipment and plants are maintained to a high standard, whilst also remaining fully functional at all times. This will ensure the comfort, safety and wellbeing of all of our residents. Bill will ensure that the grounds and gardens are maintained to a high standard. Bill will be a key contact with external contractors and manage them when they are on site.

Hannah

Hannah Mulholland

Job Title: Activities Organiser

Description:

Hannah helps to organise and provide a varied and appropriate programme of activities, based around the needs, wishes and desires of the residents.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Harper Fields