Albany Lane, Balsall Common, Coventry CV7 7SR
Barchester Harper Fields makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.
The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
Group: Barchester Healthcare Ltd
Person in charge: Deborah Cheshire (General Manager)
Local Authority / Social Services: Solihull Metropolitan Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Parkinson's Disease
Admission Information: Ages 55+.
Single Rooms: 80
Rooms with ensuite WC: 80
Facilities & Services: Palliative Care • Respite Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Parking:
Parking available
Latest Care Quality Commission* Report on Barchester Harper Fields: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.2 (maximum of 10) for Barchester Harper Fields is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Barchester Harper Fields in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.407 for Barchester Harper Fields is calculated as follows: ( (205 Excellents x 5) + (59 Goods x 4) + (34 Satisfactorys x 3) + (15 Poors x 2) + (4 Very Poors x 1) ) ÷ 317 Ratings = 4.407
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.813 Points relating to the number of positive Reviews for Barchester Harper Fields is based on 13 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 13 Reviews ÷ 16 Target = 0.813
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Barchester Harper Fields has a Review Score of 9.2 (9.220) from 28 Reviews
Review submitted from a Postal Card by Chris R (Son of Resident) on Wednesday 18 April 2018. Relates to March 2018.
My father has been a resident at Harper Fields since May 2017. I feel that he has very good care and he's generally happy living here given the nature of his physical and emotional problems. He has involvement with good activities and is fed well. I feel reassured that he is cared for well at Haper Fields and have peace of mind.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Deborah Cheshire, Manager at Barchester Harper Fields responded to this review on 18 Apr 2018:
Thank you for your review Chris It means a lot to us all knowing that you are happy with your fathers care at Harper Fields
Review submitted from a Postal Card by Mary G (Resident) on Wednesday 18 April 2018. Relates to February 2018.
I am happy with the care here. I like to join in with all the facilities when I can. There is a great variety of trips out which I go on when I feel able. The food is made and served with care.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Deborah Cheshire, Manager at Barchester Harper Fields responded to this review on 18 Apr 2018:
Thank you for your lovely review I will share this with all the staff
Review submitted from a Website Submission by Bertie (Daughter of Resident) on Monday 19 March 2018. Relates to March 2018.
My Father has been a resident here for 18 months. When he first stayed here the for respite after a hospital admission, the home was great. Call bells answered promptly and plenty of staff on hand to help. After a second hospital admission, he became a resident here and the service plummeted. Now call bells are left unanswered, especially during meal service, as there seemingly aren’t enough staff to do both. The staff are very poorly managed. No one seems to follow my Fathers care plan, we realised after finding one of his tablets on the floor, that he wasn’t being supervised when given his medication. They seem unable to adapt to my Fathers changing needs. We are currently seeking an alternative home.
How likely would you be to recommend Barchester Harper Fields? Unlikely
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Review submitted from a Postal Card by Gail H (Daughter of Resident) on Wednesday 31 January 2018. Relates to January 2018.
My mum has been a resident at Harper Fields for 5 months now. I visit my mum every day and have found all the staff to be excellent, showing care and compassion. The entertainment team are all exceptional showing patience and respect to all the residents and organising excellent trips and activities. The home itself has a warm, welcoming feeling and the coffee bar works really well with residents and visitors.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Review submitted from a Postal Card by Celia M (Daughter of Resident) on Sunday 14 January 2018. Relates to December 2017.
I would like to thank all the staff who, over the Christmas period, really gave the residents an enjoyable time. They were not only enjoying themselves, but the residents as well - one big happy family. The staff - does not matter what time of year it is - give 100% care and attention. I visited my mother over Christmas and the atmosphere was electric. Mum really was relaxed and happy. Thank you again.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Deborah Cheshire, General Manager at Barchester Harper Fields responded to this review on 14 Jan 2018:
Thank you for your positive feedback The staff do work really hard to ensure that our residents have a happy fulfilled life whilst at Harper Fields
I will share this feedback with all the staff
Review submitted from a Postal Card by I F (Son of Resident) on Monday 27 November 2017. Relates to November 2017.
My mother has been a resident for 6 months and throughout this time it has always been a pleasure to visit her.
The staff are always full of energy, pleasant and knowledgeable about her day, eating, moods etc. My mother although she can't articulate her feelings is always smiling and clearly happy. She enjoys joining in the many activities despite many of those being new to her. I thoroughly recommend Harper Fields.
(regarding value for money it is very expensive and whilst the care is excellent one feels after 45 working years you paying tax and NI the government should make a contribution to caring for the elderly)
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Deborah Cheshire, Senior General Manager at Barchester Harper Fields responded to this review on 27 Nov 2017:
Thank you for your positive review I shall share this with all of the Staff at Harper Fields.
Review submitted from a Postal Card by Emma M (Niece of Resident) on Tuesday 14 November 2017. Relates to September 2017.
It means the world to me, the care, support and love that my auntie receives from Harper Fields.
My auntie arrived at the home last October and has settled in so well with the support and care of all the staff.
I know that she is well supported and cared for.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Review submitted from a Website Submission by David C (Nephew of Resident) on Monday 30 October 2017. Relates to October 2017.
My Aunt has been a resident at Harper Fields for Five Years, being one of the first when it opened in 2012, and during that time our family have been extremely satisfied with the care and attention she has received.
The whole Harper Fields team from the management, administration, nurses, carers, activities, catering and general support staff could not be more helpful. On our regular visits, any one of the care team can give us an update on how she has been since our previous call.
The most important aspect of this organisation is that the care and support provided is of a consistently high standard which gives the whole family peace of mind that any resident is well looked after.
Therefore, Harper Fields comes Highly recommended.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Deborah Cheshire, Senior General Manager at Barchester Harper Fields responded to this review on 02 Nov 2017:
Thank you David for your positive review I shall share this with all of the staff
Review submitted from a Postal Card by J M (Daughter of Resident) on Thursday 26 October 2017. Relates to September 2017.
Quite nice and friendly.
Pleasant surroundings.
Staff quite caring - would be good to have more staff, not enough.
How likely would you be to recommend Barchester Harper Fields? Likely
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Review submitted from a Postal Card by E S (Friend of Resident) on Monday 16 October 2017. Relates to September 2017.
Harper Fields is a warm, caring environment. Residents are treated with kindness and dignity. Activities are numerous and well planned, giving residents an opportunity to take part in things that interest them from cooking, gardening, to days out and theatre trips. There is a happy atmosphere at the home.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Review submitted from a Postal Card by Sue C (Daughter of Resident) on Monday 9 October 2017. Relates to October 2017.
Very impressed with the nurses, carers, events organisers and managers, Very caring. Plenty of good quality food.
Nothing seems too much trouble for my mum. She is treated affectionately by all the staff.
The furnishings are excellent, the building is purpose built. My mum enjoys the trips by minibus in a wheelchair.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Debbie Cheshire, Senior General Manager at Barchester Harper Fields responded to this review on 12 Oct 2017:
Thank you for your positive review Sue. It was lovely to meet you and will pass on your feedback to all the staff who look after your mum.
Review submitted from a Website Submission by Jennfer R (Daughter of Resident) on Monday 14 August 2017. Relates to December 2016.
The care home has an institutionalised feel. Whilst early on in my mothers care the staff were attentive in ensuring any buzzers were answered quickly, once she had become an established resident the level of care dropped and during meal times call buttons would not be answered for a couple of hours (due to staffing levels ). Although the building itself is suitably impressive staff have no time to engage with residents unless to service their needs as quickly as possible. During the later weeks of my mother's life she was left unattended for long periods of time - surely the home could employ some unskilled staff to simply take time with residents treating them like people, reading to them, listening to their stories, playing board games, engaging in debate etc.?
Unfortunately, the 'care ' has become functional rather than emotional as time means money to the companies running care homes (as demonstrated by the fact that full charge is made up to 2 weeks after death).
How likely would you be to recommend Barchester Harper Fields? Unlikely
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Review submitted from a Postal Card by P G (Friend of Resident) on Wednesday 9 August 2017. Relates to August 2017.
I have been a regular visitor to Harper Fields since is opened nearly five years ago. Throughout this period, I have been impressed by both the range and quality of provision given to residents.
The staff excel in terms of the attention given to each individual resident and the stability of staffing enables a continuity of care to be achieved between carer and cared for.
Management are to be congratulated on having developed a "caring culture" of a very high order.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Review submitted from a Postal Card by B G (Wife of Resident) on Tuesday 20 June 2017. Relates to June 2017.
My husband has been in "Memory Lane " unit at Harper Fields for almost 12 months suffering from Parkinson's and Dementia. My family and I have been more than satisfied with the care and support he has been provided with. The staff are all most caring and kind and nothing is too much trouble. All the residents are treated with dignity and respect and the whole atmosphere of the home is most friendly.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Review submitted from a Postal Card by Janet C (Wife of Resident) on Friday 16 June 2017. Relates to June 2017.
I have always found Harper Fields care home in the four years I have been here looking after my husband a very warm, friendly place. It's like you are walking into your own home and family. The carers are so hard working wish they could have more help. Everyone works hard trying to look after our loved ones at the very best of their ability. They are all very professional in whatever role they from the chef to the gardeners who keep the garden's so beautiful and a pleasure to go and sit in or walk in. If you have to be somewhere make it Harper Fields.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Review submitted from a Website Submission by Helen P (Daughter-in-law of Resident) on Monday 12 September 2016. Relates to September 2016.
My mother-in-law has advanced dementia. In her previous care home, she had given up. She was lonely, she was confused, anxious and wanted to die. Her behaviour was labelled as 'challenging' and the staff found her difficult to deal with. We felt lost and utterly hopeless.
Then we found Harper Fields and the change for my mother in law has been profoundly positive. Harper Fields give her friendship, support and a quality of life we never thought possible. She goes swimming, on trips to the theatre and routinely trounces the other residents at skittles. She has made friends - with residents and carers - who genuinely seem to love her and like having her around. She is valued and cared for.
The atmosphere is warm and genuine. She may live her life in the moment, but that moment is generally a happy one. Now, when we say goodbye at the end of a visit, she doesn't cling to us and cry. She hugs us warmly, then turns around and goes back to have a cuppa with her friends.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Review submitted from a Postal Card by Paul (Partner of Resident) on Friday 15 July 2016. Relates to June 2016.
I am very pleased with the personal care for my mother - the attention to her medical and other needs, social care, e.g. bed movement, feeding, toileting etc. We have open access and the care home helped us to recently celebrate her birthday. I regularly talk to her care staff and managers and continue to fully appreciate all of the support provided by the home.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Review submitted from a Postal Card by Susan C (Daughter of Resident) on Thursday 26 May 2016. Relates to May 2016.
My mother was very reluctant to give up her home and enter a care home. However she now thinks it was a good choice. She still obviously misses having her own home but she says she feels safe and all her needs are met. There is always someone to talk to - be it staff or fellow residents, so she never feels lonely.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Review submitted from a Postal Card by Susan H (Niece of Resident) on Wednesday 25 May 2016. Relates to May 2016.
My aunt is receiving "end of life" care which has been excellent. She didn't want to go into hospital as they would not be able to care or provide anything that the home couldn't. She was also much happier to be in surroundings she was familiar with.
How likely would you be to recommend Barchester Harper Fields? Likely
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Review submitted from a Postal Card by P W (Son of Resident) on Tuesday 24 May 2016. Relates to May 2016.
Overhaul pleased, is expensive but that doesn't worry me as mum can afford it, but when asked by other people they are gob smacked at the cost. The only other point is I wish you could keep the same staff looking after mum as change isn't good later in life. Not moving to another care home but different place in the same care home.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Review submitted from a Postal Card by Jennifer B (Daughter of Resident) on Saturday 21 May 2016. Relates to May 2016.
When mum first moved to the home she was able to go out on trips which she thoroughly enjoyed. The staff always made sure she went out regularly. She has deteriorated over time and now can seldom be persuaded to leave her room, but the staff are in and out all the time helping her to drink enough and assisting her with eating and keeping her clean. I have found the staff to be really kind and caring with a great attitude.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Review submitted from a Postal Card by Ann B (Daughter of Resident) on Saturday 21 May 2016. Relates to May 2016.
Windsor ward staff are wonderful, very caring and thoughtful. It is a home from home as much as a dementia unit can be. Activities are superb, especially the theatre outings and visits to many local places. The entertainers who come in regularly are again superb.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Review submitted from a Postal Card by Jayne (Daughter of Resident) on Saturday 21 May 2016. Relates to May 2016.
My mother was moved to Harper Field a year ago after an unhappy experience in a different home where she seemed to spend more time in the local hospital. In her new home she is cared for my understanding and helpful staff who genuinely like her and her quirky little ways. There has been only one hospital visit and done with such care and sensitivity both to my and my mother thank you, that it was painless. I believe my mother is as happy as she can be given that she has dementia.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Review submitted from a Postal Card by Celia T (Daughter of Resident) on Friday 20 May 2016. Relates to May 2016.
Care has been variable. At present I am pleased after 2 and a half years that mum's needs are being met, mostly.
Suitable staffing levels have been a problem, but in recent months, mum's care has improved greatly (due to loss of "bank" staff).
Current staff show dedication and enthusiasm resulting in a caring atmosphere.
Activities being"poor" relates to the fact that mum is deaf and blind and doesn't like to join in.
How likely would you be to recommend Barchester Harper Fields? Likely
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Review submitted from a Postal Card by Sue (Daughter of Resident) on Friday 20 May 2016. Relates to May 2016.
Mum is well cared for, every effort is made to make her comfortable and involved in the life of the home. Following her severe stroke a year and a half ago.
The care staff get mum out of bed and her room regularly, something never attempted by the previous home she was in. I am exceptionally grateful for their effort to improve mums quality of life.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Review submitted from a Website Submission by Paul O (Son of Resident) on Tuesday 10 May 2016. Relates to May 2016.
My mother has been at the home for 14 months now, and there has been a great deal of instability during that time. There is now a new manager (the third) who does seem to be making a difference to a home that has previously failed to deliver on its promises, and has had a huge turn over of staff during this time. There have been a number of occasions when my mother has not been treated as they promise in their brochures.My review is over the period of time my mother as been in home the staff and manager have improved hence my rating below.
How likely would you be to recommend Barchester Harper Fields? Extremely Unlikely
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Review submitted from a Website Submission by Helen E (Daughter of Resident) on Friday 8 April 2016. Relates to March 2016.
My dad spent two weeks at Harper Fields in March and was well cared for and he had an enjoyable stay.
Knowing that he receives excellent care when he stays at Harper Fields means that my husband and I can go away without worrying about his welfare. The staff always make him feel welcome and valued.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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Review submitted from a Postal Card by Lesley (Daughter of Resident) on Tuesday 9 February 2016. Relates to January 2016.
I selected a care home or my dads respite with great care! It must be dementia friendly, have high standards of care and offer lots of activities every day! Attending events beforehand helped me choose Harper Fields. Staff are friendly and considerate. Facilities are excellent. Dads bedroom window overlooked a garden and very clean and was roomy! Corridors are wide, uncluttered and light (most of all airy). Day rooms offer comfortable seating and views to the gardens. Following dads respite he was happy to see me but also seemed at home at Harper Fields. Also all his clothes were clean and, ready for packing which is a blessing when returning home! We will be booking further respite at Harper Fields.
How likely would you be to recommend Barchester Harper Fields? Extremely Likely
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2 Bed Vacancies
posted 09 Apr 2018
We currently have limited nursing and residential availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.
February 2018
April 2017
February 2016
March 2013
Recipient: Barchester Harper Fields
Date: Thursday 21 Mar 2013
Job Title: General Manager
Description:
Hi, my name is Deborah and I am the General Manager here at Harper Fields Care Home.
Job Title: Head of Unit Elderly Frail - Warwick
Description:
My aim is to ensure a high standard of care in Memory Lane and to make a difference to our resident's lives. To ensure continuous improvement and to achieve outcomes that have a positive impact on the resident's lives. To deliver values and excellences to all our residents in my care and to guide and direct my team in the same way. To spread the passion towards achieving person centered care across the home.
Job Title: Head of Memory Lane Epsom
Description:
My aim is to ensure a high standard of care in Memory Lane and to make a difference to our residents lives. To ensure continuous improvement and to achieve outcomes that have a positive impact on the residents lives. To deliver values and excellences to all our residents in my care and to guide and direct my team in the same way. To spread the passion towards achieving person centered care across the home.
Job Title: Head of Memory Lane Windsor
Description:
My aim is to ensure a high standard of care in Memory Lane and to make a difference to our residents lives. To ensure continuous improvement and to achieve outcomes that have a positive impact on the residents lives. To deliver values and excellences to all our residents in my care and to guide and direct my team in the same way. To spread the passion towards achieving person centered care across the home.
Job Title: Administrator
Description:
Suzanne's role involves looking after the day to day running of the finances from sales to payroll, supporting the General Manager with the day to day running of Harper Fields and supporting staff and relatives/residents within the home.
Job Title: Head Chef
Description:
Barry to provide, manage and develop a high quality catering service to residents, guests and visitors at Harper Fields.
Job Title: Maintenance Manager
Description:
Bill is responsible for ensuring that the care home, equipment and plants are maintained to a high standard, whilst also remaining fully functional at all times. This will ensure the comfort, safety and wellbeing of all of our residents. Bill will ensure that the grounds and gardens are maintained to a high standard. Bill will be a key contact with external contractors and manage them when they are on site.
Job Title: Activities Organiser
Description:
Hannah helps to organise and provide a varied and appropriate programme of activities, based around the needs, wishes and desires of the residents.
There are currently no Care Home Idol entrants who have performed at Barchester Harper Fields