Barchester Harper Fields

Albany Lane, Balsall Common, Coventry CV7 7SR
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9.7 121 Reviews
  • Barchester Harper Fields, Coventry
Barchester Harper Fields makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided by Barchester Harper Fields

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1581

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Harper Fields to find out the exact price for your requirements.

Contact Barchester Harper Fields to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Harper Fields to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Hayley Wilkinson (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking available

Barchester Harper Fields Reviews (121)

9.7

Barchester Harper Fields has a Review Score of 9.7 (9.710) out of 10, based on 34 reviews in the last 2 years.
Over all time Barchester Harper Fields has 121 reviews.

Overall Experience
  • 87
  • 27
  • 4
  • 3
  • 0
Date Published
  • 121
  • 11
  • 15
  • 34
  • 87
Reviewer Connection to Barchester Harper Fields
  • 46
  • 21
  • 12
  • 6
  • 6
  • 6
  • 6
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 121, showing 61-80
Review from J K (Friend of Resident) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant, caring home, one of the best I have seen.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

What wonderful feedback; thank you for taking the time to write this review. We really do appreciate our residents choosing us and their family and friends. The team will be thrilled with the 5 star scoring in all aspects of our care and services.

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Review from M C (Son of Resident) published on 3 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home's ethos is one of care. All the general managers are qualified nurses by profession, which means that the resident's needs are understood and prioritised. This filters down through the care home and is apparent in all aspects.
Facilities are first class with comfortable TV longes, social
dining rooms, a coffee lounge and even a hairdressing salon. The atmosphere is full of kindness, happiness and care, and my mum feels happy, safe and at home. Residents relax and freely interact, even visitors don't want to leave!
The food is excellent, with varied choices and menus at all mealtimes. Residents normally eat in the dining room, which encourages them to eat more, but they have the option of dining in their bedroom if they prefer to do so that day. Mum's ensuite bedroom is clean and tidy and of a good size with everything you need on hand.
The staff are extremely kind and helpful, nothing is too much trouble. Events and entertaining are organised on a regular basis, now Covid restrictions are being eased.
Overall, the home couldn't be any better, so thank you all so much for looking after my mum so well.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to thank you for your valued feedback. The team work extremely hard as you see on your visits and the Windsor staff will be so pleased to hear your amazing feedback. We get so much joy caring for your mum and we also like welcoming you also.

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Review from D F (Respite Resident) published on 12 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following a knee replacement, I needed care home help for 2 weeks whilst I regained sufficient mobility to look after myself. I chose Barchester Harper Fields because of its convenient location and previous contact with a resident. Every facility and service I required was provided with friendly care
and consideration, but my lasting impression was the high level of understanding and support offered to those residents who needed long term care and suffered medical and mental problem which were unlikely to improve.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Staff were are so pleased to hear that you had a pleasant stay with us and you had a chance to recover from your surgery during your stay.

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Review from M E (Son of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Harper Fields provide great care for my mom. The care staff are golden and the receptionists are helpful and do their best to advise, guide us concerning the situation we have not got to cope with due to our mother's dementia, meaning she must remain in a care home. Our worries are now that will we
be able to meet the fees in the future as we dearly want our mom to remain where we know she is safe and secure.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your lovely feedback that will be shared with all team members. We are so pleased mum has continued to remain safe and secure.

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Review from B C (Niece of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring, keen, but not much activity due to lockdown and the easter bank holiday. The room was clean and modern. The food, there was a good choice each day.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We continue to be proud that we have a caring team that can offer great facilities and food. We have recently recruited a second activity staff member and can offer activities 7 days a week which is truly wonderful, so thank you for your feedback. It truly enables us to improve continuously.

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Review from Emma M (Niece of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Barchester Harper Fields always go out of their way to offer a personal and caring relationship to my aunty. It's lovely to see her loved as I love her. It means so much when you are unable to take care of them yourself.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to take the opportunity to thank you for the lovely feedback that you have provided about the care of your Aunt, the staff will be delighted to receive this. We are so pleased we are able to continue to provide excellent care that you are grateful for.

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Review from Carolyn A (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents began their experience with Barchester Harper Fields in 2016-2017 for respite. They then moved in, in October 2018. Dad is 99 and Mum 98 with dementia. It is due to the excellent care in Harper Fields they are still with us. They have both had major health setbacks but the care has been kind
and compassionate always and positive. Meanwhile, the chef(s) have cooked food which is exactly right for them, while the home is kept clean but always inviting. Any occasion is celebrated. I can't thank everyone enough!
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your wonderful feedback, the team will really appreciate reading your comments. It must have been a very difficult time for you with both your parents moving in to care and I am so happy that you feel comforted and confident in the care they are receiving at Harper Fields.

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Review from Victoria M (Daughter of Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Barchester Harper Fields, in particular, has been a beacon of good practice during the Covid pandemic. Most importantly, the measures put in place have kept my mother safe, but also every effort has been made to keep my family in touch so that we were confident that our mother was happy and enjoying
life as much as possible. My heartfelt thanks to all staff who have put their own lives second to that of their charges. True vocation.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you so much for the amazing feedback that you have provided us with. I will pass this on to the community that your lovely mother is living in. We value your feedback and it is truly wonderful to read what a positive experience you have received.

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Review from A W (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was fantastic to be able to visit my mum in her room this week. It made a huge difference to us both. Thanks to all staff for making this safe to happen.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We are all so pleased that we are able to welcome you back safely. The smile on your mum's face made all the effort worthwhile. We thank you once again for the amazing feedback.

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Review from K J (Friend of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always treated politely, COVID test explained clearly and consent form completed. Residents room clean and tidy. One criticism was, I popped to the toilet and had to advise staff member that the soap dispenser was empty.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your feedback that we have received. I am pleased to hear that you recently had a welcomed visit and were satisfied with the testing regimes. I do apologize that we were not quite up to our expected standards, and I will ensure that this is shared with our Housekeeping team, so that we can improve in the future. We look forward to seeing you again soon.

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Review from Tim B (Son of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a most challenging year, and I've been very concerned about mum, 94 being in a care home given, many adverse news reports, but the care and n nursing staff at Haper Fields have been outstanding at keeping mum safe, well and in good spirits through all the
challenges of COVID.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to take the opportunity to thank you for the feedback, and I will share this with the team. I am emotionally overwhelmed with the amazing team that has continued to remain so resilient and so wonderfully happy and supportive to each resident; it has been a pleasure to also take care of mum during this time. She, like many others, have continued as normal - the amount of respect we have for the residents in this generation we cannot put into words.

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Review from G M (Son of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Harper Field are great and make you feel part of the family. My mam is in the Windsor suite, and the staff there are an asset to the company. Nothing is too much trouble, and treat my mum with so much care and consideration. In such difficult times, I'm so lucky she is in the care of
Harper Fields.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to thank you for the great feedback which we value so much. I will share your views with the wonderful team on Windsor. We will all continue to live up to your expectations and provide wonderful care to your lovely mother; it really is our pleasure to look after such a lovely lady.

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Review from Malcolm (Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently stayed for a weeks care and was very well looked after from start to finish. The food was excellent and was adapted with no issues, to my gluten-free diet. I would certainly use the services again
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your valued feedback. I am extremely proud that we have been able to offer you an excellent respite stay and look forward to seeing you again soon. It really was our pleasure.

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Review from Diane B (Wife of Resident) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter and I continue to appreciate the care given to our loved one in a beautiful home. Even during this difficult time, we are kept updated each time we telephone. Sometimes advised to not actually speak to our relative if it has been an upsetting time for him. This arrangement we had agreed
to some time ago ad appreciate it. We have always said and continue to say that we could not wish for a better home and staff. We continue to feel content that the care and support is always there for us all.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Your feedback that you have provided us is overwhelming. We are all so pleased that we have met your expectations and we will continue each and every day to provide high-quality care to your amazing husband and father. Thank you for the wonderful feedback.

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Review from M C (Daughter of Resident) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Huge thanks to all staff for caring for my father when we have not been able to be with him. The whole family is very grateful to everyone at Harper Fields.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for taking the time to provide this valued feedback. The team in the community are really delighted and get lots of enjoyment looking after your lovely dad.

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Review from Lynne R (Daughter of Resident) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is amazing. It is so light, fresh and clean. I love going to the coffee bar with my mum and having a chat with the other residents and their families. The staff are fantastic, so caring and kind. There have been issues with managers in the past, nut all seems to have settled down with
a great team now.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you Lynne for your lovely feedback which I have shared with the team. We look forward to welcoming you back into our coffee shop as soon as we can. I agree that we have such a caring team who have the residents at the heart of everything we do.

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Review from Neil C (Husband of Resident) published on 15 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Harper Fields for some 2 and a half years and looks the best I've seen her during that period. She is in one of the dementia units where she is clearly receiving excellent care. Well done to all the staff who care for her.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you Neil for your wonderful feedback, the team will be very pleased to hear your message of thanks. I know that they take great pride in providing care to your lovely wife.

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Review from Carolyn H (Daughter of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had a wonderful respite stay at Harper Fields. She looked so happy, relaxed and alert, much like my mum of days I thought had gone. Well done to you all at Harper Fields and a heartfelt thank you.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you so much for the wonderful feedback. We loved the opportunity to look after your mum, her presence is missed at Harper Fields but it truly is a privilege to have helped her in her difficult times. I really hoped we help with her apprehensions of coming to a care home. We will continue to provide the high-quality care that we are all very proud to provide. Once again thank you from the team at Harper Fields.

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Review from James G (Son of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Harper Fields has provided my mother with an excellent standard of care in what has been very challenging circumstances. The friendly, experienced and helpful staff have all made great efforts to accommodate my mum's many needs. The food, facilities and all-round care have proved a real winner and Mum
has been able to return home healthier and more able to cope. Thank you.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We really appreciate your kind feedback. It was a pleasure to care for your mum. Like I said when she is able it will be lovely to welcome her back for a chat and a cup of tea. Thank you from all of the team.

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Review from K B (Husband of Resident) published on 4 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not imagine being more pleased with the level of care and attention that the staff at Haper Fields give to my wife.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

What wonderful feedback, thank you so much for taking the time to write this review. I will pass your message on to the team, it means such a lot to know you are content and happy with the care your wife is receiving at Harper Fields.

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Current Review Score: 9.7 (9.710)

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for Barchester Harper Fields is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.710 for Barchester Harper Fields is calculated as follows: ( (305 Excellents x 5) + (78 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 400 Ratings = 4.71
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Harper Fields is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (8)

Hayley

Hayley Wilkinson

Job Title: General Manager Joined: 2020

Hello, I am an experienced nurse and have been working at Harper Fields for some time now as a clinical lead so I know the residents and team really well. I am thrilled to be General Manager, my mission is to support our residents in every way and constantly seek to improve their lives with quality care and their well-being needs also.

Maria

Maria Jacks

Job Title: Administrator

My name is Maria, I am the Home Administrator. I support Hayley the General Manager and all the team members.
My role is varied and busy which I enjoy. It’s great to meet our new residents and see them settle in at Harper Fields and get to know and support their families too.

Binish

Binish Rashid

Job Title: Staff Nurse

Hi,
I am Bini a Staff nurse here at Harper Fields, I am passionate about my job and love working here. I enjoy working with the elderly and delivering excellent person-centred care.

Sharaniya

Sharaniya Thayanantham

Job Title: Reception/Admin Joined: 2022

My name is Sharaniya and I am the Receptionist and Admin Assistant I support our Home Administrator. I enjoy a mixture of duties, I like working in a busy environment and being part of a great team. I love meeting our residents and their families.

Malgorzata

Malgorzata Bartoszek

Job Title: Head House Keeper

Hi am the Head housekeeper at Harper Fields

Dee

Dee Thompson

Job Title: Nurse Joined: 2020

I am a Registered General Nurse at Harper Fields. I have been qualified since 2015 and I am very passionate about my role. I have previously worked as a community nurse where I gained lots of skills and knowledge over the years. I have particularly enjoyed mentoring student nurses

Ramona

Ramona Morar

Job Title: Nurse Joined: 2020

I have been qualified since 2012 as a General Nurse in Romania. I have worked with patients with brain injury, dementia and challenging behaviour. I love helping people. I am passionate about providing a high standard of care to the people that I look after

Busi

Busi Nkoma

Job Title: Nurse Joined: 2022

I am an RGN, I enjoy the support that I have received from the management ever since I started working at Harper fields. They are always there to listen to all my needs be they social or work-related, Harper Fields is like a second home to me. I love working with the elderly & ensuring they receive excellent care & are happy living in our home. I passed the nursing qualification OSCE first time, I am really proud of this achievement.

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