Barchester Harper Fields

Albany Lane, Balsall Common, Coventry CV7 7SR
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9.7 121 Reviews
  • Barchester Harper Fields, Coventry
Barchester Harper Fields makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1581

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Harper Fields to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Hayley Wilkinson (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking available

Barchester Harper Fields Reviews (121)

9.7

Barchester Harper Fields has a Review Score of 9.7 (9.701) out of 10, based on 33 reviews in the last 2 years.
Over all time Barchester Harper Fields has 121 reviews.

Overall Experience
  • 87
  • 27
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Date Published
  • 121
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  • 33
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Reviewer Connection to Barchester Harper Fields
  • 46
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  • 4
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  • 1
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Total of 121, showing 101-120
Review from E S (Friend of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Harper Fields is a warm, caring environment. Residents are treated with kindness and dignity. Activities are numerous and well planned, giving residents an opportunity to take part in things that interest them from cooking, gardening, to days out and theatre trips. There is a happy atmosphere at the
home.
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Review from I F (Son of Resident) published on 27 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 6 months and throughout this time it has always been a pleasure to visit her.
The staff are always full of energy, pleasant and knowledgeable about her day, eating, moods etc. My mother although she can't articulate her feelings is always smiling and clearly happy.
She enjoys joining in the many activities despite many of those being new to her. I thoroughly recommend Harper Fields.
(regarding value for money it is very expensive and whilst the care is excellent one feels after 45 working years you paying tax and NI the government should make a contribution to caring for the elderly)
Reply from Deborah Cheshire, Senior General Manager at Barchester Harper Fields

Thank you for your positive review I shall share this with all of the Staff at Harper Fields.

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Review from David C (Nephew of Resident) published on 2 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt has been a resident at Harper Fields for Five Years, being one of the first when it opened in 2012, and during that time our family have been extremely satisfied with the care and attention she has received.


The whole Harper Fields team from the management, administration, nurses, carers,

activities, catering and general support staff could not be more helpful. On our regular visits, any one of the care team can give us an update on how she has been since our previous call.


The most important aspect of this organisation is that the care and support provided is of a consistently high standard which gives the whole family peace of mind that any resident is well looked after.
Therefore, Harper Fields comes Highly recommended.

Reply from Deborah Cheshire, Senior General Manager at Barchester Harper Fields

Thank you David for your positive review I shall share this with all of the staff

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Review from J M (Daughter of Resident) published on 2 November 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Quite nice and friendly.
Pleasant surroundings.
Staff quite caring - would be good to have more staff, not enough.
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Review from Sue C (Daughter of Resident) published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the nurses, carers, events organisers and managers, Very caring. Plenty of good quality food.
Nothing seems too much trouble for my mum. She is treated affectionately by all the staff.
The furnishings are excellent, the building is purpose built. My mum enjoys the trips by minibus
in a wheelchair.
Reply from Debbie Cheshire, Senior General Manager at Barchester Harper Fields

Thank you for your positive review Sue. It was lovely to meet you and will pass on your feedback to all the staff who look after your mum.

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Review from Jennfer R (Daughter of Resident) published on 5 September 2017 Submitted via Website • Report
Overall Experience 2.0 out of 5
The care home has an institutionalised feel. Whilst early on in my mothers care the staff were attentive in ensuring any buzzers were answered quickly, once she had become an established resident the level of care dropped and during meal times call buttons would not be answered for a couple of hours
(due to staffing levels ). Although the building itself is suitably impressive staff have no time to engage with residents unless to service their needs as quickly as possible. During the later weeks of my mother's life she was left unattended for long periods of time - surely the home could employ some unskilled staff to simply take time with residents treating them like people, reading to them, listening to their stories, playing board games, engaging in debate etc.?
Unfortunately, the 'care ' has become functional rather than emotional as time means money to the companies running care homes (as demonstrated by the fact that full charge is made up to 2 weeks after death).
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Review from B G (Wife of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in "Memory Lane " unit at Harper Fields for almost 12 months suffering from Parkinson's and Dementia. My family and I have been more than satisfied with the care and support he has been provided with. The staff are all most caring and kind and nothing is too much trouble. All the
residents are treated with dignity and respect and the whole atmosphere of the home is most friendly.
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Review from Janet C (Wife of Resident) published on 16 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found Harper Fields care home in the four years I have been here looking after my husband a very warm, friendly place. It's like you are walking into your own home and family. The carers are so hard working wish they could have more help. Everyone works hard trying to look after our loved
ones at the very best of their ability. They are all very professional in whatever role they from the chef to the gardeners who keep the garden's so beautiful and a pleasure to go and sit in or walk in. If you have to be somewhere make it Harper Fields.
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Review from Helen P (Daughter-in-law of Resident) published on 14 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has advanced dementia. In her previous care home, she had given up. She was lonely, she was confused, anxious and wanted to die. Her behaviour was labelled as 'challenging' and the staff found her difficult to deal with. We felt lost and utterly hopeless.
Then we found Harper Fields
and the change for my mother in law has been profoundly positive. Harper Fields give her friendship, support and a quality of life we never thought possible. She goes swimming, on trips to the theatre and routinely trounces the other residents at skittles. She has made friends - with residents and carers - who genuinely seem to love her and like having her around. She is valued and cared for.
The atmosphere is warm and genuine. She may live her life in the moment, but that moment is generally a happy one. Now, when we say goodbye at the end of a visit, she doesn't cling to us and cry. She hugs us warmly, then turns around and goes back to have a cuppa with her friends.
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Review from Paul (Partner of Resident) published on 18 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the personal care for my mother - the attention to her medical and other needs, social care, e.g. bed movement, feeding, toileting etc. We have open access and the care home helped us to recently celebrate her birthday. I regularly talk to her care staff and managers and continue
to fully appreciate all of the support provided by the home.
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Review from Susan C (Daughter of Resident) published on 8 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very reluctant to give up her home and enter a care home. However she now thinks it was a good choice. She still obviously misses having her own home but she says she feels safe and all her needs are met. There is always someone to talk to - be it staff or fellow residents, so she never
feels lonely.
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Review from Susan H (Niece of Resident) published on 8 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt is receiving "end of life" care which has been excellent. She didn't want to go into hospital as they would not be able to care or provide anything that the home couldn't. She was also much happier to be in surroundings she was familiar with.
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Review from P W (Son of Resident) published on 8 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overhaul pleased, is expensive but that doesn't worry me as mum can afford it, but when asked by other people they are gob smacked at the cost. The only other point is I wish you could keep the same staff looking after mum as change isn't good later in life. Not moving to another care home but different
place in the same care home.
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Review from Celia T (Daughter of Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Care has been variable. At present I am pleased after 2 and a half years that mum's needs are being met, mostly.
Suitable staffing levels have been a problem, but in recent months, mum's care has improved greatly (due to loss of "bank" staff).
Current staff show dedication and enthusiasm resulting
in a caring atmosphere.
Activities being"poor" relates to the fact that mum is deaf and blind and doesn't like to join in.
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Review from Paul O (Son of Resident) published on 31 May 2016 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother has been at the home for 14 months now, and there has been a great deal of instability during that time. There is now a new manager (the third) who does seem to be making a difference to a home that has previously failed to deliver on its promises, and has had a huge turn over of staff during
this time. There have been a number of occasions when my mother has not been treated as they promise in their brochures.My review is over the period of time my mother as been in home the staff and manager have improved hence my rating below.
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Review from Sue (Daughter of Resident) published on 23 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well cared for, every effort is made to make her comfortable and involved in the life of the home. Following her severe stroke a year and a half ago.
The care staff get mum out of bed and her room regularly, something never attempted by the previous home she was in. I am exceptionally grateful
for their effort to improve mums quality of life.
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Review from Jennifer B (Daughter of Resident) published on 23 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When mum first moved to the home she was able to go out on trips which she thoroughly enjoyed. The staff always made sure she went out regularly. She has deteriorated over time and now can seldom be persuaded to leave her room, but the staff are in and out all the time helping her to drink enough and
assisting her with eating and keeping her clean. I have found the staff to be really kind and caring with a great attitude.
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Review from Ann B (Daughter of Resident) published on 23 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Windsor ward staff are wonderful, very caring and thoughtful. It is a home from home as much as a dementia unit can be. Activities are superb, especially the theatre outings and visits to many local places. The entertainers who come in regularly are again superb.
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Review from Jayne (Daughter of Resident) published on 23 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was moved to Harper Field a year ago after an unhappy experience in a different home where she seemed to spend more time in the local hospital. In her new home she is cared for my understanding and helpful staff who genuinely like her and her quirky little ways. There has been only one hospital
visit and done with such care and sensitivity both to my and my mother thank you, that it was painless. I believe my mother is as happy as she can be given that she has dementia.
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Review from Helen E (Daughter of Resident) published on 13 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent two weeks at Harper Fields in March and was well cared for and he had an enjoyable stay.
Knowing that he receives excellent care when he stays at Harper Fields means that my husband and I can go away without worrying about his welfare. The staff always make him feel welcome and valued.
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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Barchester Harper Fields is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.701 for Barchester Harper Fields is calculated as follows: ( (293 Excellents x 5) + (78 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 388 Ratings = 4.701
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Harper Fields is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (8)

Hayley

Hayley Wilkinson

Job Title: General Manager Joined: 2020

Hello, I am an experienced nurse and have been working at Harper Fields for some time now as a clinical lead so I know the residents and team really well. I am thrilled to be General Manager, my mission is to support our residents in every way and constantly seek to improve their lives with quality care and their well-being needs also.

Maria

Maria Jacks

Job Title: Administrator

My name is Maria, I am the Home Administrator. I support Hayley the General Manager and all the team members.
My role is varied and busy which I enjoy. It’s great to meet our new residents and see them settle in at Harper Fields and get to know and support their families too.

Binish

Binish Rashid

Job Title: Staff Nurse

Hi,
I am Bini a Staff nurse here at Harper Fields, I am passionate about my job and love working here. I enjoy working with the elderly and delivering excellent person-centred care.

Sharaniya

Sharaniya Thayanantham

Job Title: Reception/Admin Joined: 2022

My name is Sharaniya and I am the Receptionist and Admin Assistant I support our Home Administrator. I enjoy a mixture of duties, I like working in a busy environment and being part of a great team. I love meeting our residents and their families.

Malgorzata

Malgorzata Bartoszek

Job Title: Head House Keeper

Hi am the Head housekeeper at Harper Fields

Dee

Dee Thompson

Job Title: Nurse Joined: 2020

I am a Registered General Nurse at Harper Fields. I have been qualified since 2015 and I am very passionate about my role. I have previously worked as a community nurse where I gained lots of skills and knowledge over the years. I have particularly enjoyed mentoring student nurses

Ramona

Ramona Morar

Job Title: Nurse Joined: 2020

I have been qualified since 2012 as a General Nurse in Romania. I have worked with patients with brain injury, dementia and challenging behaviour. I love helping people. I am passionate about providing a high standard of care to the people that I look after

Busi

Busi Nkoma

Job Title: Nurse Joined: 2022

I am an RGN, I enjoy the support that I have received from the management ever since I started working at Harper fields. They are always there to listen to all my needs be they social or work-related, Harper Fields is like a second home to me. I love working with the elderly & ensuring they receive excellent care & are happy living in our home. I passed the nursing qualification OSCE first time, I am really proud of this achievement.

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