Barchester Harper Fields

Albany Lane, Balsall Common, Coventry CV7 7SR
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9.7 121 Reviews
  • Barchester Harper Fields, Coventry
Barchester Harper Fields makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided by Barchester Harper Fields

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1581

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Harper Fields to find out the exact price for your requirements.

Contact Barchester Harper Fields to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Harper Fields to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Hayley Wilkinson (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking available

Barchester Harper Fields Reviews (121)

9.7

Barchester Harper Fields has a Review Score of 9.7 (9.710) out of 10, based on 34 reviews in the last 2 years.
Over all time Barchester Harper Fields has 121 reviews.

Overall Experience
  • 87
  • 27
  • 4
  • 3
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Date Published
  • 121
  • 11
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  • 34
  • 87
Reviewer Connection to Barchester Harper Fields
  • 46
  • 21
  • 12
  • 6
  • 6
  • 6
  • 6
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 121, showing 81-100
Review from Susan S (Daughter of Resident) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was suffering from dementia and became a resident on Windsor at Harper Fields Balsall Common. He was looked after by two members of staff in particular and all the team. The care he received was excellent and the staff all took my Dad into their hearts. Words cannot express how grateful we are
for all that they did for him especially in such difficult circumstances with the Coronavirus. Although my Dad has recently passed away, the end of life care that he received was exemplary and we will never be able to thank them enough. Many many thanks.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you so much for giving us this wonderful feedback, especially at such a difficult time. We are proud that your Dad's time with us was a comfort to you that he was cared for with genuine passion and kindness. Having a loved one in a care home during Coronavirus could not have been an easy journey for you or your family so once again thank you for taking the time to write your review, the team who cared for your Dad will really appreciate it.

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Review from K B (Husband of Resident) published on 3 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is looked after with care and even affection. In pre-covid times, there were always activities and entertainment, though she was reluctant to take part on occasions. Her medical conditions are constantly monitored, and there seems to be a close link with local GP service, which is reassuring.
I feel my wife is in safe hands.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you so much for taking the time to write a review for our home, we really appreciate your kind words and I will share your feedback with the team who care and support your wife. It is lovely to hear you feel reassured with the care she is receiving. We are glad to say activities have continued throughout recent months although they have been adapted to the times, I am glad your wife has chosen to be involved in some of the events and activities.

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Review from C M (Daughter of Resident) published on 14 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Harper Fields for nearly four years. She has always received excellent care. My sister and I have noticed a great difference in the staff since the new manager was employed. She has given staff support and guidance, and the atmosphere in the home is so much more relaxed and happy.
She is very supportive to the relatives and residents; keeping them informed of medical and social issues. Thank you.
Reply from Lorraine Shannon, Home Services Advisor at Barchester Harper Fields

Thank you for your extremely positive review and rating. We are so pleased that you are happy with your mom's excellent care received at Harper Fields. In addition, thank you for the feedback towards our newly appointed manager - she will be delighted to read such lovely comments.

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Review from A B (Daughter of Resident) published on 3 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the last seven months, I have had both my elderly parents in Harper Fields. The staff on Kempton Suite n particular have been warm, friendly and very caring. They are supportive of the family as well as the residents and provide exactly the standard of care I was hoping to find. I can't praise them
highly enough.
Reply from Lorraine Shannon, Home Services Advisor at Barchester Harper Fields

Thank you for your positive feedback. We are very pleased that you are happy with the care both your parents receive and that this care extends to the wider family. The team at Harper Fields are dedicated to delivering excellent care so we are delighted you and your parents have benefited.

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Review from K G (Daughter-in-law of Resident) published on 3 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with my Mother in Law's care on Kempton Suite at Harper Fields. Her room is lovely and the communal areas homely and clean. The staff on Kempton Suite are wonderful. They are kind and friendly and are genuinely fond of my Mother in Law. They also make us very welcome when we visit.
Reply from Lorraine Shannon, Home Services Advisor at Barchester Harper Fields

Thank you for your wonderful review. The team will be so proud to hear your kind comments. Harper Fields have a very dedicated team who work extremely hard to provide a homely and loving environment for all our residents and visitors alike.

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Review from W B (Son of Resident) published on 3 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review relates to the Kempton Suite only. A well-led suite within Harper Fields. My Mother is very well looked after, with staff regularly updating the family both face to face and by telephone. visiting is always a positive experience. The room and communal areas are clean and tidy and the staff
unfailingly polite and good-humored.
Reply from Lorraine Shannon, Home Services Advisor at Barchester Harper Fields

Thank you for your positive review. We are really pleased to hear that you are happy with the care your mother receives and that you receive regular communication from the staff team in various forms. The Team at Harper Fields work tirelessly to provide a warm and welcoming environment for all our visitors and we look forward to when you will be able to visit again. We will ensure your comments are fed back to the team.

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Review from C W (Friend of Resident) published on 3 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care provided to my good friend on Kempton has been excellent. I am really pleased with the support provided and nothing is too much trouble. My friend is very happy in Kempton Unit.
Reply from Lorraine Shannon, Home Services Advisor at Barchester Harper Fields

Thank you for taking the time to leave a review. We are very proud of the excellent care our team at Harper Fields strive to deliver each and every day. We are delighted to hear how happy your friend is living at Harper Fields Care Home.

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Review from Joan N (Daughter of Resident) published on 2 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent the last 4 weeks of his life being cared for in Harper Fields. My family and I were delighted with the care he received during this time and, in addition, the kindness shown to us. The staff ensured that all my father's needs were met and that we, the family, were well looked after.
A big thank you to everyone involved.
Reply from Gwen Agbeko, General Manager at Barchester Harper Fields

It was a pleasure for the team to care for your father during the last few weeks as well as support the family. Thank you for your lovely and kind words.

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Review from E S (Respite Resident) assisted by family/friend published on 5 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a warm welcome when I arrived on Thursday 23rd May. Everyone was so cheerful and kin. My family and I were impressed by the comfortable surroundings and tasteful décor and cleanliness. My compliments are to the catering and dining room staff and all those who cared for the residents.
It has been
a pleasure to met everyone in the care home and I felt safe at all times and enjoyed my stay.
Reply from Gwen Agbeko, General Manager at Barchester Harper Fields

It was a pleasure looking after you. We look forward to seeing you soon.

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Review from J E (Daughter of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All good, except unfortunately during mum's two-week respite stay the carer in charge pointed it out and apologised that none of her washing had been done over the two week stay period. So we had it all to do on her return. Fortunately, she had been supplied with sufficient clothes for her stay, by
us. Carer in charge said normally washing would have been collected every day! This may be because we supplied a linen basket - but only for dirty washing deposition, nothing ever collected.
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Review from R F (Nephew of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having previously visited the home both on my own and with my uncle and were most impressed, we were not disappointed with the home during my uncle's stay of 8 days.
He enjoyed talking with staff, the meals were excellent and room was superb with privacy and country view from window.
Reply from Deborah Cheshire, Manager at Barchester Harper Fields

Thank you for your positive feedback I will share this with all of the staff. Glad your uncle enjoyed his stay with us.

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Review from J R (Friend of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today my friend and I enjoyed a lovely walk around the very well kept grounds. Lovely blend of colour. We then had a nice hot drink and a beautiful piece of cake in the coffee lounge.
All the staff are to be complimented for creating such a relaxing, caring environment. Thank You.
Reply from Deborah Cheshire, Manager at Barchester Harper Fields

Thankyou for your lovely review. Lovely to hear that you had a lovely visit.

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Review from B P (Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent stay for 3 weeks.
Very happy and wonderful support by dedicated staff. Very caring with plenty of time for help and support.
Would certainly recommend Harper Fields to friends and family.
Reply from Deborah Cheshire, Manager at Barchester Harper Fields

Thank you for your positive review I will share this with all the staff. It was a pleasure to care for you.

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Review from Sally C (Respite Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcomed by senior staff on arrival.


Pleasant room with windows overlooking the garden.


Requested a quiet room and got one. Good size bathroom/shower.


Carers generally good and attentive to my needs. A bit slow/late getting me up and showering (by 10.30 am). I now have colitis and it took a

few days to sort a suitable diet.


Overall a pleasant and satisfactory 2 week stay.

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Review from Valerie B (Daughter of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has had an extended time in hospital after a fall which resulted in additional complications on his discharge. He spent 11 days in another care home but we were unhappy with his care and transferred him to Barchester Harper Fields. It was the best thing we could have done! He is more alert,
his medical and care needs are being met and he has staff around him who really do care. They encourage him to get out of bed and he looks clean and fresh whatever time of day we visit him. The management and administrative staff have supported our family on a difficult journey but we are sure now his short stay has become long stay. He will settle into life at Barchester Harper Fields and we know we have the confidence that his needs are being met in such a friendly supportive and attractive environment.
Reply from Deborah Cheshire, Manager at Barchester Harper Fields

Thank you for your lovely comments Valerie I shall share this with all the staff on Warwick Unit

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Review from S B (Son of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support Mum has received in the last 2 years from everyone at Harper Fields has been truly wonderful and we are so grateful to have found a deeply loving and professional team of people, in a first-class residential environment. Mum is 101 years old, very frail and with vascular dementia
but we are content in the knowledge that they understand her needs completely and show such loving kindness and respect to her every day that we have no worries at all about her care. She is dressed beautifully every day, always happy and is encouraged to take part, wherever possible, in activities both on and off-site. We never feel that she is in any way at risk since staff are always visible and on hand, and are led by excellent and supportive management. We are convinced that the love and care she receives has enabled her to reach this magnificent age. We have no hesitation in recommending Harper Fields as a truly superb care home.
Reply from Deborah Cheshire, Manager at Barchester Harper Fields

Thank you for your lovely review. I will share this with all the staff on Epsom.

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Review from Mary G (Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care here. I like to join in with all the facilities when I can. There is a great variety of trips out which I go on when I feel able. The food is made and served with care.
Reply from Deborah Cheshire, Manager at Barchester Harper Fields

Thank you for your lovely review I will share this with all the staff

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Review from Chris R (Son of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident at Harper Fields since May 2017. I feel that he has very good care and he's generally happy living here given the nature of his physical and emotional problems. He has involvement with good activities and is fed well. I feel reassured that he is cared for well at Haper
Fields and have peace of mind.
Reply from Deborah Cheshire, Manager at Barchester Harper Fields

Thank you for your review Chris It means a lot to us all knowing that you are happy with your fathers care at Harper Fields

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Review from Bertie (Daughter of Resident) published on 4 April 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
My Father has been a resident here for 18 months. When he first stayed here the for respite after a hospital admission, the home was great. Call bells answered promptly and plenty of staff on hand to help. After a second hospital admission, he became a resident here and the service plummeted. Now call
bells are left unanswered, especially during meal service, as there seemingly aren’t enough staff to do both. The staff are very poorly managed. No one seems to follow my Fathers care plan, we realised after finding one of his tablets on the floor, that he wasn’t being supervised when given his medication. They seem unable to adapt to my Fathers changing needs. We are currently seeking an alternative home.
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Review from Gail H (Daughter of Resident) published on 1 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Harper Fields for 5 months now. I visit my mum every day and have found all the staff to be excellent, showing care and compassion. The entertainment team are all exceptional showing patience and respect to all the residents and organising excellent trips and activities.
The home itself has a warm, welcoming feeling and the coffee bar works really well with residents and visitors.
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Current Review Score: 9.7 (9.710)

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for Barchester Harper Fields is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.710 for Barchester Harper Fields is calculated as follows: ( (305 Excellents x 5) + (78 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 400 Ratings = 4.71
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Harper Fields is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (8)

Hayley

Hayley Wilkinson

Job Title: General Manager Joined: 2020

Hello, I am an experienced nurse and have been working at Harper Fields for some time now as a clinical lead so I know the residents and team really well. I am thrilled to be General Manager, my mission is to support our residents in every way and constantly seek to improve their lives with quality care and their well-being needs also.

Maria

Maria Jacks

Job Title: Administrator

My name is Maria, I am the Home Administrator. I support Hayley the General Manager and all the team members.
My role is varied and busy which I enjoy. It’s great to meet our new residents and see them settle in at Harper Fields and get to know and support their families too.

Binish

Binish Rashid

Job Title: Staff Nurse

Hi,
I am Bini a Staff nurse here at Harper Fields, I am passionate about my job and love working here. I enjoy working with the elderly and delivering excellent person-centred care.

Sharaniya

Sharaniya Thayanantham

Job Title: Reception/Admin Joined: 2022

My name is Sharaniya and I am the Receptionist and Admin Assistant I support our Home Administrator. I enjoy a mixture of duties, I like working in a busy environment and being part of a great team. I love meeting our residents and their families.

Malgorzata

Malgorzata Bartoszek

Job Title: Head House Keeper

Hi am the Head housekeeper at Harper Fields

Dee

Dee Thompson

Job Title: Nurse Joined: 2020

I am a Registered General Nurse at Harper Fields. I have been qualified since 2015 and I am very passionate about my role. I have previously worked as a community nurse where I gained lots of skills and knowledge over the years. I have particularly enjoyed mentoring student nurses

Ramona

Ramona Morar

Job Title: Nurse Joined: 2020

I have been qualified since 2012 as a General Nurse in Romania. I have worked with patients with brain injury, dementia and challenging behaviour. I love helping people. I am passionate about providing a high standard of care to the people that I look after

Busi

Busi Nkoma

Job Title: Nurse Joined: 2022

I am an RGN, I enjoy the support that I have received from the management ever since I started working at Harper fields. They are always there to listen to all my needs be they social or work-related, Harper Fields is like a second home to me. I love working with the elderly & ensuring they receive excellent care & are happy living in our home. I passed the nursing qualification OSCE first time, I am really proud of this achievement.

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