Barchester Harper Fields

Huge thanks to all staff for caring for my father when we have not been able to be with him. The whole family is very grateful to everyone at Harper Fields.

This care home is amazing. It is so light, fresh and clean. I love going to the coffee bar with my mum and having a chat with the other residents and their families. The staff are fantastic, so caring and kind. There have been issues with managers in the past, nut all seems to have settled down with a great team now.

My wife has been a resident at Harper Fields for some 2 and a half years and looks the best I've seen her during that period. She is in one of the dementia units where she is clearly receiving excellent care. Well done to all the staff who care for her.

My mother had a wonderful respite stay at Harper Fields. She looked so happy, relaxed and alert, much like my mum of days I thought had gone. Well done to you all at Harper Fields and a heartfelt thank you.

Harper Fields has provided my mother with an excellent standard of care in what has been very challenging circumstances. The friendly, experienced and helpful staff have all made great efforts to accommodate my mum's many needs. The food, facilities and all-round care have proved a real winner and Mum has been able to return home healthier and more able to cope. Thank you.

Could not imagine being more pleased with the level of care and attention that the staff at Haper Fields give to my wife.

My Dad was suffering from dementia and became a resident on Windsor at Harper Fields Balsall Common. He was looked after by two members of staff in particular and all the team. The care he received was excellent and the staff all took my Dad into their hearts. Words cannot express how grateful we are for all that they did for him especially in such difficult circumstances with the Coronavirus. Although my Dad has recently passed away, the end of life care that he received was exemplary and we will never be able to thank them enough. Many many thanks.

My wife is looked after with care and even affection. In pre-covid times, there were always activities and entertainment, though she was reluctant to take part on occasions. Her medical conditions are constantly monitored, and there seems to be a close link with local GP service, which is reassuring. I feel my wife is in safe hands.

My mother has been in Harper Fields for nearly four years. She has always received excellent care. My sister and I have noticed a great difference in the staff since the new manager was employed. She has given staff support and guidance, and the atmosphere in the home is so much more relaxed and happy. She is very supportive to the relatives and residents; keeping them informed of medical and social issues. Thank you.

In the last seven months, I have had both my elderly parents in Harper Fields. The staff on Kempton Suite n particular have been warm, friendly and very caring. They are supportive of the family as well as the residents and provide exactly the standard of care I was hoping to find. I can't praise them highly enough.

The care provided to my good friend on Kempton has been excellent. I am really pleased with the support provided and nothing is too much trouble. My friend is very happy in Kempton Unit.

This review relates to the Kempton Suite only. A well-led suite within Harper Fields. My Mother is very well looked after, with staff regularly updating the family both face to face and by telephone. visiting is always a positive experience. The room and communal areas are clean and tidy and the staff unfailingly polite and good-humored.

Very satisfied with my Mother in Law's care on Kempton Suite at Harper Fields. Her room is lovely and the communal areas homely and clean. The staff on Kempton Suite are wonderful. They are kind and friendly and are genuinely fond of my Mother in Law. They also make us very welcome when we visit.

My father spent the last 4 weeks of his life being cared for in Harper Fields. My family and I were delighted with the care he received during this time and, in addition, the kindness shown to us. The staff ensured that all my father's needs were met and that we, the family, were well looked after. A big thank you to everyone involved.

It has been a pleasure to met everyone in the care home and I felt safe at all times and enjoyed my stay.

All good, except unfortunately during mum's two-week respite stay the carer in charge pointed it out and apologised that none of her washing had been done over the two week stay period. So we had it all to do on her return. Fortunately, she had been supplied with sufficient clothes for her stay, by us. Carer in charge said normally washing would have been collected every day! This may be because we supplied a linen basket - but only for dirty washing deposition, nothing ever collected.

He enjoyed talking with staff, the meals were excellent and room was superb with privacy and country view from window.

All the staff are to be complimented for creating such a relaxing, caring environment. Thank You.

Would certainly recommend Harper Fields to friends and family.

Welcomed by senior staff on arrival.

Pleasant room with windows overlooking the garden.

Requested a quiet room and got one. Good size bathroom/shower.

Carers generally good and attentive to my needs. A bit slow/late getting me up and showering (by 10.30 am). I now have colitis and it took a few days to sort a suitable diet.

Overall a pleasant and satisfactory 2 week stay.