Barchester Harper Fields

Albany Lane, Balsall Common, Coventry CV7 7SR
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9.7 120 Reviews
  • Barchester Harper Fields, Coventry
Barchester Harper Fields makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1581

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Harper Fields to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Hayley Wilkinson (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • Parking available

Barchester Harper Fields Reviews (120)

Total of 120, showing 41-60
9.7

Barchester Harper Fields has a Review Score of 9.7 (9.699) out of 10, based on 35 reviews in the last 2 years. Over all time Barchester Harper Fields has 120 reviews.

Overall Experience

  • 86
  • 27
  • 4
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Date Published

120
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Review from Tina B (Daughter of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum suffers from dementia and moved into Harper Fields Care Home in early summer, 2022. After looking at several other care homes first, we knew Harper Fields was the perfect place for Mum the moment we stepped through the front door. Every member of staff was so welcoming and all Mum's fears of
care homes disappeared from the first day. We saw an incredible transformation in her in just the first week of her being there.
As Mum is medium-stage dementia the staff felt she would be best in the residential area called Kempton. Mum has been so happy, so well cared for and so entertained! She enjoys all of the activities and walks around the beautiful site. She has a lovely room and the facilities are so clean.
Most of all, the Kempton staff are absolutely wonderful - so approachable, caring and friendly.
For the family, myself, my brother and sister - we no longer need to worry about our mum - we know she is happy and well cared for - we can't recommend Harpers highly enough.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you so much for taking the time to send this heart-warming review about our home, team and care at Harper Fields. I am thrilled your Mum has settled so well and that you and your family are content knowing she is happy and well cared for. I will share your lovely comments with all of the team who have supported your Mum since she arrived, they will be so pleased to hear their efforts have been recognised and that they are helping to make our residents content.

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Review from J W (Husband of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole our experience has been fairly satisfactory. I think there are issues where I believe staff should intervene to secure a more satisfactory outcome for the resident, such as washing, showering, etc., but this is not always done because of the rigid non-interventionist policy if assistance
is declined. This means that the resident may be late in rising and perhaps missing out on a meal, or some other signal moment in the day. There could be more emphasis on activities and stimulation, but I appreciate that this can be challenging and difficult. Sometimes the resident's clothes are not always their own and this can be a little disconcerting too. I genuinely believe some staff are better than others, but I suppose this criticism could apply to any organisation or institution. Everywhere is kept clean and tidy considering the type of resident being cared for. I cannot give an absolutely glowing review as I think there are certain areas requiring further improvement.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for taking the time to give us your feedback on the care your family member is receiving, we really appreciate this. We are pleased to hear generally you are satisfied with our home and quality of care. Regarding your areas of concern over personal care, you are right, it is an extremely difficult situation at times when a person is non-compliant to assistance, we do have methods we use for our residents living with dementia but if you feel this is not working as well as it should we will ask our Dementia care specialist for support in exploring other methods of persuasion without compromising the person's safety and ensuring we do not raise any anxieties. We take great pride in our recruitment selection and receive very positive feedback about our team, if ever you have any specific feedback regarding a team member please do let me know. Thank you, our maintenance and housekeeping teams work hard to maintain the home to a high standard.

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Review from Jean P (Great-Niece of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Lovely staff, nice communal areas. Visitors can make a drink or pay to have lunch with a resident they are visiting. The residential rooms looked really nice (though our relative did not end up in there).
The downside is that the nursing rooms look much more worn and are not to the same standard as
the residential side.
The food on offer wasn't as good as it should be. Eg. our relative had omelette and wedges for one meal and another was fish fingers and beans. These aren't the kind of food we expected her to be provided and they aren't the kind of thing she would have wanted to eat. In my opinion, you can't call those things a meal, certainly not a balanced nutritious one.
Also, an issue is that even though nursing care is supposed to be provided, they did not provide actual nursing interventions (such as fitting a cannula or catheter).
We expected the level of care to be better for the cost.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We are sorry to hear you were disappointed in elements of your Great Aunt's stay. Rooms are regularly re-decorated. We aim for all rooms to be of the same high standard, I do take on board our nursing community has a different feel due to the nature of care required. I will review all rooms on our nursing community. Lunch is our main meal and has a choice of meat/fish, veg option and veg or salads, pastas etc. Evening meal options are a lighter meal and on occasions fish fingers, chips etc are offered. Residents can also choose homemade soups, salads or sandwiches plus soft or specialist diets are catered for. We are sorry our meals did not meet your expectations. Our chefs ensure menus offer a balanced diet across a week. Our nurses support in many specialised tasks and nursing care needs, we utilise skills of district and specialist nurses for the well-being of our residents. Apologies we did not have the opportunity to talk through these concerns with you prior to your Aunt leaving our care.

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Review from Sally F (Granddaughter of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my gratitude for all the care and kindness provided by Barchester Harper Fields Care Home. The care is above and beyond expectations, and the kindness they show to my grandma, we will forever be grateful for. All the staff has made Grandma feel that welcome from the moment she
moved in and very happy there to the point she calls it home. The nursing home should be acknowledged for all the hard work and individual care shown to each resident. Highly recommended.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

My deputy informed me about the positive feedback you gave to them during my annual leave. It was lovely to hear when I returned. I will ensure that the whole care team are given your amazing feedback.

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Review from L H (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From visiting Harper Fields to see if this was the right place for our dad to the present time, I have only experienced the utmost care and attention.
Dad has thrived and felt safe here. The staff are well trained in the care of dementia patients and so supportive of all family members.
Thank you
to all of the staff members at Harper Fields

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We are so pleased to hear that your dad feels safe here. We would like to thank you for your lovely feedback; it is highly appreciated.

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Review from Nigel H (Son of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has settled in really well at this care home after needing to move him from his last place, as they could not meet his needs. When I visit, I always find the staff most pleasant, and they all know my dad's name. To me, it feels like they’ve made the effort to know him.
I’ve sat back and relaxed
and thought about the review that I’m giving.
The reason I can sit back and relax is I know my dad is at this home being looked after so much better than in his last care home, where my sister and I were in constant worry.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I am so pleased that we were able to assist with your dad coming to live at Harper Fields. To hear the difficult journey he has had to where he is now is heartwarming. I shall pass on your feedback to the team, who will be very pleased to hear how happy you are.

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Review from Helen T (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Harper Fields in November 21 after his previous home was struggling to meet his needs. Whilst Dad was in the hospital, we viewed many homes, but something about Harper Fields stood out, and we knew we wanted Dad to be part of the community here. I am always kept up to date regarding my
dad. The staff were fabulous getting him settled in. My dad can be quite a tricky character, and the staff are great at diverting his attention. All the staff at Harper Fields, management, nurses, carers, maintenance and more, seem to know the names of all the residents, and they always take the time to acknowledge and speak to my dad, which I can see makes him feel special. Dad's weight has become a concern over the last few weeks, and the nurse has kept me updated with a plan to manage it. It’s lovely to visit the unit, as the staff know me by name, and I equally have gotten to know some of the other residents. It’s a lovely family/community, and the events that are held are wonderful for all. A big thanks

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to thank you for the heartfelt review for all of the team at Harper Fields. We work so hard to make it warm and friendly, and I am so pleased to hear that you hear and feel that during your visits. I am pleased that your dad has settled. It is a pleasure to take care of him. The love and dedication shown to him by you all as a family is wonderful.

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Review from J K (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On Sunday, I attended a Jubilee celebration dinner with my mother arranged by the activities coordinator at the care home. The atmosphere was fantastic; the residents were all engaged with the entertainment, and the chefs, care staff, and volunteers worked tirelessly to look after the residents and
their guests. I have no idea how the chefs managed to serve hot food to so many in a marquee, and they even made me a special vegan meal. Having a family member present for the Jubilee celebration meal made it more special for my mum and a memorable occasion for myself. Thank you, Barchester Harper Fields, for a truly treasured day to remember with my 96-year-old mum.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to take the opportunity to thank you so much for the wonderful feedback. I am so pleased that you had an enjoyable time. I am so proud to be the manager of this wonderful team.

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Review from A D (Grandson of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has early-onset dementia and has recently moved from a residential ward to memory lane. All the staff have been tremendous and have made the planning, the moving and the settling down as easy as can be. My gran continues to praise the staff and facilities and she is happy and comfortable. I
am happy that she receives excellent care in a safe and welcoming environment. Well done all.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your feedback. I know that both team members on Kempton and Windsor will be delighted to hear your comments. It really is our pleasure to take care of such a wonderful lady and family.

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Review from M W (Respite Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have just had 3 weeks of Respite care at Harper fields, Kempton unit, my second time here. I will definitely be back again. During a very difficult time of a Covid outbreak in other units, which caused a lot of disruption restricting movement within the home. All the regular staff are brilliant. Residents
are nice and friendly and welcoming to all new residents. Barchester are very lucky to have these staff representing the home, as the agency staff that have had to cover for covid sickness are hit and miss in comparison to the regular staff, but essential in these difficult times. Highly recommended for the care of all that need it. Take some time to check it out.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I am so pleased that you enjoyed a second respite stay and we look forward to welcoming you back again. I will pass your feedback on to the team.

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Review from Steve A (Son of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my father received was first class. Everyone of the staff were wonderful and couldn't do enough for my Dad. Lots of entertainment to keep residents busy. Dad really enjoyed his time there. The care home is just lovely. Well done and thank you.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your lovely feedback and kind words. We are so pleased that your father was happy with his stay, we look forward to seeing him again. I will certainly pass on all of your comments to the team and ensure the activities team know he enjoyed the entertainment and activities programme.

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Review from C S (Husband of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class team of dedicated people in a large friendly homely atmosphere, from management, administration, reception, carers and in particular my wife's situation. Excellent nursing staff. Well done everyone.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you so very much for your wonderful feedback, the whole team will be overjoyed to read this. It was a pleasure for us all to be involved in looking after such a lovely lady and the whole family.

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Review from Warren J (Regular Volunteer) published on 29 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harper Fields and their staff showed such care and respect for their residents upon my recent visit there. The residents are also among some of the happiest that I've met and love to be entertained.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to thank you for your amazing feedback. It is brilliant that we have the pleasure to make a difference to residents and we are lucky we have a chance to make them happy.

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Review from R E (Son of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely greeting by staff. Great friendly helper. All good, lovely staff and they are very friendly. They are a great help for my mum.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your wonderful words and feedback on our team and care. It is so important that our residents and their families feel welcomed and supported at all times. It is lovely to hear you are happy with how we are supporting your Mum, we are glad she is settling so well.

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Review from M H (Son of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been amazing. They made dad feel very welcome as has the whole team. Thank you.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to thank you for your valued feedback. I am so pleased to hear that the staff have welcomed your dad and it's lovely to hear how amazing they have been. As we also use feedback to improve I shall ask our Head Chef to spend some time with your dad to see if we can improve in this area.

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Review from J W (Friend of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

"Hurrah" for Barchester Harper Fields, of many I have researched this was definitely the best one. The lovely, helpful and friendly staff always with a pleasant smile and happy. My friend is looked after so well and is now settled and happy. He loves all the activities especially the concerts and singing.
I will always recommend this home to anyone

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to thank you so much for your valued feedback. We are so lucky to have so many friendly and happy staff. It truly is the best care home I have ever managed and the great care and activities is wonderful.

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Review from V B (Daughter of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the respite care my father has had on two occasions. The room is spacious, light with a lovely view across the courtyard area.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I am so pleased to hear that you have been pleased with the respite care we have given you. We really are able to support families having a valuable rest to keep loved ones at home for as long as they can and that is so heartwarming.

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Review from T B (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from entry to when we leave highly recommend.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you so much for your feedback. As always we really appreciate this. I will ensure your kind words are passed onto the team that are looking after your lovely mother. The pleasure really is ours.

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Review from J K (Friend of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant, caring home, one of the best I have seen.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

What wonderful feedback; thank you for taking the time to write this review. We really do appreciate our residents choosing us and their family and friends. The team will be thrilled with the 5 star scoring in all aspects of our care and services.

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Review from M C (Son of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home's ethos is one of care. All the general managers are qualified nurses by profession, which means that the resident's needs are understood and prioritised. This filters down through the care home and is apparent in all aspects.
Facilities are first class with comfortable TV longes, social
dining rooms, a coffee lounge and even a hairdressing salon. The atmosphere is full of kindness, happiness and care, and my mum feels happy, safe and at home. Residents relax and freely interact, even visitors don't want to leave!
The food is excellent, with varied choices and menus at all mealtimes. Residents normally eat in the dining room, which encourages them to eat more, but they have the option of dining in their bedroom if they prefer to do so that day. Mum's ensuite bedroom is clean and tidy and of a good size with everything you need on hand.
The staff are extremely kind and helpful, nothing is too much trouble. Events and entertaining are organised on a regular basis, now Covid restrictions are being eased.
Overall, the home couldn't be any better, so thank you all so much for looking after my mum so well.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to thank you for your valued feedback. The team work extremely hard as you see on your visits and the Windsor staff will be so pleased to hear your amazing feedback. We get so much joy caring for your mum and we also like welcoming you also.

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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Barchester Harper Fields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for Barchester Harper Fields is calculated as follows: ( (307 Excellents x 5) + (85 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 409 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Harper Fields is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

Meet the Team (8)

Hayley

Hayley Wilkinson

Job Title: General Manager

Joined: 2020

Hello, I am an experienced nurse and have been working at Harper Fields for some time now as a clinical lead so I know the residents and team really well. I am thrilled to be General Manager, my mission is to support our residents in every way and constantly seek to improve their lives with quality care and their well-being needs also.

Maria

Maria Jacks

Job Title: Administrator

My name is Maria, I am the Home Administrator. I support Hayley the General Manager and all the team members.
My role is varied and busy which I enjoy. It’s great to meet our new residents and see them settle in at Harper Fields and get to know and support their families too.

Binish

Binish Rashid

Job Title: Staff Nurse

Hi,
I am Bini a Staff nurse here at Harper Fields, I am passionate about my job and love working here. I enjoy working with the elderly and delivering excellent person-centred care.

Sharaniya

Sharaniya Thayanantham

Job Title: Reception/Admin

Joined: 2022

My name is Sharaniya and I am the Receptionist and Admin Assistant I support our Home Administrator. I enjoy a mixture of duties, I like working in a busy environment and being part of a great team. I love meeting our residents and their families.

Malgorzata

Malgorzata Bartoszek

Job Title: Head House Keeper

Hi am the Head housekeeper at Harper Fields

Dee

Dee Thompson

Job Title: Nurse

Joined: 2020

I am a Registered General Nurse at Harper Fields. I have been qualified since 2015 and I am very passionate about my role. I have previously worked as a community nurse where I gained lots of skills and knowledge over the years. I have particularly enjoyed mentoring student nurses

Ramona

Ramona Morar

Job Title: Nurse

Joined: 2020

I have been qualified since 2012 as a General Nurse in Romania. I have worked with patients with brain injury, dementia and challenging behaviour. I love helping people. I am passionate about providing a high standard of care to the people that I look after

Busi

Busi Nkoma

Job Title: Nurse

Joined: 2022

I am an RGN, I enjoy the support that I have received from the management ever since I started working at Harper fields. They are always there to listen to all my needs be they social or work-related, Harper Fields is like a second home to me. I love working with the elderly & ensuring they receive excellent care & are happy living in our home. I passed the nursing qualification OSCE first time, I am really proud of this achievement.

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