Barchester Harper Fields

Albany Lane, Balsall Common, Coventry CV7 7SR
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9.7 121 Reviews
  • Barchester Harper Fields, Coventry
Barchester Harper Fields makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided by Barchester Harper Fields

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1581

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Harper Fields to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Hayley Wilkinson (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking available

Barchester Harper Fields Reviews (121)

9.7

Barchester Harper Fields has a Review Score of 9.7 (9.710) out of 10, based on 34 reviews in the last 2 years.
Over all time Barchester Harper Fields has 121 reviews.

Overall Experience
  • 87
  • 27
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Date Published
  • 121
  • 11
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  • 34
  • 87
Reviewer Connection to Barchester Harper Fields
  • 46
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  • 12
  • 6
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  • 4
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  • 1
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Total of 121, showing 21-40
Review from P H (Resident) assisted by family/friend published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Exceeds my expectations as a care home since coming here in March 2024. Staff, generally, are very good however sometimes communication is not the best. Sometimes, I feel my care is rushed (shower, personal care) but realise everyone is under pressure, sometimes short-staffed.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I am pleased to hear that your expectations have been exceeded. I am sorry to hear that communication is not always meeting our expectations as well as yours. I do hope that with the newly introduced keyworker system, this will improve. We do pride ourselves on offering person-centred care and therefore will ask staff to review your care with you as we do not wish for you to feel rushed.

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Review from C Y (Daughter of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived here for over three years now and been well cared for throughout. The staff are always friendly and attentive.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for the feedback. It is an absolute pleasure to take care of your mum who loves her tea and cake. The staff always love to see her smiling face and warm welcome and like checking the gardens for squirrels and rabbits. She particularly loves talking about her flowers that you have potted outside her bedroom window.

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Review from W T (Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have been here since January and have gradually settled in. I have found most of the carers kind and helpful and try to understand what I would like them to do for me.
Some find my spoken English difficult to understand but we do get it eventually.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We are so very pleased that you are settling in well in the Kempton community. The team likes supporting you with your dietary needs and maintaining your independence as per your wishes. We value your feedback and we would like to thank you for taking the time to complete a review for us as it assists us with care and support.

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Review from E M (Daughter of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Barchester Harper Fields has been excellent. My mother was very distressed in her previous home. Sadly, I think this was down to one individual who seemed to bully staff and residents alike. There is a completely different culture at Barchester and particularly at Epsom Suites. The
care, warmth and compassion is outstanding. Thank you.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to take the opportunity to thank you for the wonderful feedback that the team value. I am so pleased that we have been able to support your mother and her distress has been reduced. It is also lovely to receive feedback in regards to the care that the staff offer.

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Review from Mollie A (Daughter of Resident) published on 8 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care home for six months and in that time she has experienced incredibly high-quality care. The staff are always polite and friendly, despite the fact that my mother can be quite rude to them due to her dementia. There is always someone on hand. There is a range of activities
taking place each day which gets my mother out of her room and allows her to socialise and I know that she really enjoys the activities. The care home has a really happy atmosphere and I have no worries at all about leaving my mother there as I know she’s in good hands. And I wouldn't put her in any other care home.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from I A (Friend of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my dear friend at least once a month (since October 2023). She has dementia and is in a safe, secure environment. The home is beautiful, always clean and fresh with outstanding care from wonderful, cheerful, polite, charming, professional staff. I cannot speak highly enough of this caring, tranquil,
warm, clean, happy place.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Wow, what an amazing review, the team will be so pleased to read your comments. We are always striving to provide excellent care and makes it all worthwhile when family and friends witness the care that the team provide. I am so proud to lead this wonderful team.

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Review from R W (Granddaughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visited the care home and was pleased to see and feel what a caring environment you provided for all of the residents.
I also felt that all staff were friendly and the home was safe and secure and well-maintained.
Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to take this opportunity to thank you for your feedback, it is always welcomed as it gives us an opportunity to continue or improve on the care that provide.

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Review from A H (Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Large change of staff in the last month. Some experienced staff have gone, some new carers have difficulty speaking English and understanding menus. Gives the impression that the initial staff selection and training is not good enough. Long-standing activities person now gone, new person is making a
good start. Hope minibus trips resume and weekly entertainments re-start. Feel reassured by talking about safety and security.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from N D (Niece of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is highly recommended by myself after my family member was here. The team are fantastic and the manager is so understanding and very helpful, very approachable and brilliant with residents and staff. They always have activities going on.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Diane B (Daughter-in-law of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say a big thank you to all the staff who worked on Christmas Day and looked after my mother-in-law and her cousin who came for the day and enjoyed Christmas dinner together. This is something that they had done together for many years prior and means a lot to them both. They said
the dinner was lovely and so much of it and that one staff member, in particular, was wonderful looking after them and they had a fabulous time. Thank you.
I would also like to say that all the staff are amazing in what they do and that without them we would be lost, they are there not only for my mother-in-law but also for us and nothing is ever too much trouble and they always go the extra mile.
Thank you
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Heather K (Friend of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I popped in to visit my dear friend and had a fantastic Friday afternoon, thanks to the wonderful activities co-ordinator and her team. Everyone got involved in karaoke and we were all singing and dancing. Definitely the place to be on a Friday afternoon. Thank you so much for all the fun and entertainment.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Jayne L (Friend of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend today, Friday 3rd November. The entertainment for the afternoon was cancelled so the activities co-ordinator and the team delivered a fabulous afternoon of games and karaoke.
What a great afternoon.
Well done girls. Everyone had a great time.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Diane H (Daughter of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the facilities/activities provided at Barchester Harper Fields Care Home. Very home from home too with a caring vibe for your family member there. Caring support is given to family members too when needed.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J S (Daughter of Resident) published on 26 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very impressed with the current changes taking place at Harper Fields Care Home and the nursing unit in Balsall Common. The nursing unit is being split into two units, enabling the nurses more time with each patient. All the staff are lovely, from the receptionists, carers, nurses and manager;
even the gardeners call in for a quick chat with Dad, which he loves. The care is very good, and Dad loves the food. The entertainment organised for the residents is 1st class too. We couldn’t be happier!
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harper Fields

Thank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.

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Review from Sally B (Daughter of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad suffers from dementia and we wanted him to be cared for by people who understand the condition and are responsive to his needs. My sisters and brother have found Barchester Harper Fields Care Home to be just that place. We have worked with staff to discuss his needs and make adjustments to how
we all respond and look after him. The staff have been caring and considerate, not just of Dad but of how they treat the wider family. We have a ‘go to’ member of staff that we discuss any concerns with, and this has helped as Dad’s condition alters. As a family, we have peace of mind that the quality of Dad’s life is the best it can be. We have nothing but praise for the patience and care of the staff at the home.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S D (Son of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Another great day at Barchester Harper Fields Care Home with their annual Summer Fete. Congratulations to the manager for flawless organisation. Sadly, the weather chose not to co-operate so the event was held indoors. Plenty of stalls selling clothes, bric-a-brac, drinks - both alcoholic (by donation
only) and non-alcoholic, cakes and some pretty good pulled pork baps whilst a model train stall made me yearn for my old train set. For entertainment, there was a very good country and western band whose repartee included an exceptional rendition of 'duelling banjos' on electric guitar and woodwind instruments. Participation was pleasingly very good from both residents and guest and I believe that everyone enjoyed themselves. I understand a dog show is scheduled towards the end of August so look out for further details and get the doggy shampoo ready.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Sarah D (Friend of Resident) published on 24 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The warmth of Harper Fields greets you at the door. From the welcoming smile of the receptionist to the carers and nurse's attention to detail, level of respect and obvious dedication to their charges, to the activities coordinators who work tirelessly to ensure there is a varied programme of events
for the residents to enjoy, to the talented chefs who know each guest by name, to the maintenance guys who cheerfully keep the home looking immaculate, to the cleaning and laundry staff who take the time to care and last but not least, the management team that has a “nothing is too much trouble” approach. My friend has been there for two years now and has flourished whilst in the very special atmosphere that is Harper Fields.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Edwina H (Daughter of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After having a very close relationship with my mother I was very upset that after 3 years of living with my family, Mom needed to go into a home. From the very first visit to have a look around I was put at ease. I could not believe how beautiful, welcoming and friendly everyone and everything was.
The care to both Mom and myself and my family was outstanding. I cannot thank everyone enough. They all helped me through so much pain, there are not enough words, an enormous thank you.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Katherine W (Friend of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A friend of mine was in Harpers Field Care Home for two/three years and during all that time she was treated with respect, dignity, love and care. I really couldn’t fault any member of staff, they all treated her with so much care, and as I was her next of kin they would notify me of any concerns or
worries that they had. I felt that everyone who worked at the home went beyond the call of duty to ensure that all residents were safe and happy. Undoubtedly one of the best care homes I have ever experienced.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from H D (Wife of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident of the Warwick Unit for five months. He has settled well and all his visitors say what a lovely, friendly and bright atmosphere is present throughout the home. His increasing care needs are continually met with kindness, compassion and care. The staff at Warwick Unit do
all they can to help keep him safe, well and happy and we are happy that we chose this home for him.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Safety / Security
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Current Review Score: 9.7 (9.710)

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for Barchester Harper Fields is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.710 for Barchester Harper Fields is calculated as follows: ( (305 Excellents x 5) + (78 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 400 Ratings = 4.71
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Harper Fields is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (8)

Hayley

Hayley Wilkinson

Job Title: General Manager Joined: 2020

Hello, I am an experienced nurse and have been working at Harper Fields for some time now as a clinical lead so I know the residents and team really well. I am thrilled to be General Manager, my mission is to support our residents in every way and constantly seek to improve their lives with quality care and their well-being needs also.

Maria

Maria Jacks

Job Title: Administrator

My name is Maria, I am the Home Administrator. I support Hayley the General Manager and all the team members.
My role is varied and busy which I enjoy. It’s great to meet our new residents and see them settle in at Harper Fields and get to know and support their families too.

Binish

Binish Rashid

Job Title: Staff Nurse

Hi,
I am Bini a Staff nurse here at Harper Fields, I am passionate about my job and love working here. I enjoy working with the elderly and delivering excellent person-centred care.

Sharaniya

Sharaniya Thayanantham

Job Title: Reception/Admin Joined: 2022

My name is Sharaniya and I am the Receptionist and Admin Assistant I support our Home Administrator. I enjoy a mixture of duties, I like working in a busy environment and being part of a great team. I love meeting our residents and their families.

Malgorzata

Malgorzata Bartoszek

Job Title: Head House Keeper

Hi am the Head housekeeper at Harper Fields

Dee

Dee Thompson

Job Title: Nurse Joined: 2020

I am a Registered General Nurse at Harper Fields. I have been qualified since 2015 and I am very passionate about my role. I have previously worked as a community nurse where I gained lots of skills and knowledge over the years. I have particularly enjoyed mentoring student nurses

Ramona

Ramona Morar

Job Title: Nurse Joined: 2020

I have been qualified since 2012 as a General Nurse in Romania. I have worked with patients with brain injury, dementia and challenging behaviour. I love helping people. I am passionate about providing a high standard of care to the people that I look after

Busi

Busi Nkoma

Job Title: Nurse Joined: 2022

I am an RGN, I enjoy the support that I have received from the management ever since I started working at Harper fields. They are always there to listen to all my needs be they social or work-related, Harper Fields is like a second home to me. I love working with the elderly & ensuring they receive excellent care & are happy living in our home. I passed the nursing qualification OSCE first time, I am really proud of this achievement.

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