The home is welcoming, clean and lots of activities going on.Julia S(Daughter-in-law of Resident/Service User)
The staff are amazing and are very attentive.Heather D(Daughter of Resident/Service User)
Dad is happier here than he has been in a long time.Julie S(Daughter of Resident/Service User)
The home is welcoming, clean and lots of activities going on.Julia S(Daughter-in-law of Resident/Service User)
The staff are amazing and are very attentive.Heather D(Daughter of Resident/Service User)
Dad is happier here than he has been in a long time.Julie S(Daughter of Resident/Service User)
Barchester Harper Fields makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified...
Barchester Harper Fields makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.
The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Harper Fields for full pricing details and T&Cs.
Contact Barchester Harper Fields to confirm what's included and get a personalised quote:
Barchester Harper Fields has a Review Score of 9.8 (9.825) out of 10, based on 25 reviews in the last 2 years.
Over all time Barchester Harper Fields has 127 reviews.
I spent 3 weeks at Harper Fields recuperating from a fall and surgery. The staff were absolutely excellent, kind and caring - nothing was too much trouble for them. The room was comfortable, but there was an ongoing problem with no hot water in the bathroom which was not resolved during my stay....
I spent 3 weeks at Harper Fields recuperating from a fall and surgery. The staff were absolutely excellent, kind and caring - nothing was too much trouble for them. The room was comfortable, but there was an ongoing problem with no hot water in the bathroom which was not resolved during my stay. The food was very disappointing - bland and lacking in variation. This was a shame given how excellent and dedicated the staff are.
Thanks for your review and kind words about the team at the home who cared for you for three weeks, we will share your lovely words with the team. We're sorry that you did not find the food to your taste, this feedback will be shared with the kitchen team and included in our overall resident...
Thanks for your review and kind words about the team at the home who cared for you for three weeks, we will share your lovely words with the team. We're sorry that you did not find the food to your taste, this feedback will be shared with the kitchen team and included in our overall resident feedback as we constantly engage with those living with us permanently for them to choose what they would like to see on the menu. We apologise that your bathroom had an issue and appreciate you sharing this, we will review this with the home and understand the reasons why and ensure this is rectified. We do hope that we will see you again soon at Harper Fields as you'll certainly be welcome to visit or stay again. Barchester's Customer Feedback Team.
Wonderful care is being provided for my mother who feels very happy and content here at Barchester Harper Fields.
Wonderful care is being provided for my mother who feels very happy and content here at Barchester Harper Fields.
Thank you for your amazing feedback, this has been shared with the Epsom and wider team and they are happy that your mum is being cared for here. You mother enjoys every video call session with you and is looking forward to seeing you in December as promised.
The facilities are excellent and the whole home is always kept very clean and tidy.
The facilities are excellent and the whole home is always kept very clean and tidy.
Thank you so much for your kind words and for taking the time to leave the home a review. The kitchen team loved celebrating your dad's birthday with him and he particularly enjoyed his chocolate bar themed birthday cake that the kitchen team made for him. Thank you again and I will ensure your comments are shared with the team in the home.
It is nice to know he is well cared for and in a safe place.
It is nice to know he is well cared for and in a safe place.
Thank you for your feedback which will be shared with the wider team. We are so pleased that your husband has settled so well. Your husband enjoys one-to-one time with the activity team rather than joining in the wider group and we will continue to support him with this.
My mum has been at Barchester Harper Fields for just under two months. She has settled in well. The place is lovely and well-kept. The staff are amazing and are very attentive. I am really pleased she is in a place that feels homely, clean and has everything she needs and is looked after by such...
My mum has been at Barchester Harper Fields for just under two months. She has settled in well. The place is lovely and well-kept. The staff are amazing and are very attentive. I am really pleased she is in a place that feels homely, clean and has everything she needs and is looked after by such wonderful, caring people.
Thank you for your feedback, we value this and will pass this on to the staff and they will welcome this. We are so pleased that your mum has settled well on the Windsor Community and has made friends where so she likes to socialise in the lounge with them. It always brings a smile to our faces the joy she gets from going to enjoy the enterainment.
The...
The entertainment, even taking into account the lack of an entertainment leader, has been very poor. Walks around the grounds is dependent on the weather and numbers limited. There are not many occasions when wheelchair users are taken out. Room visits and pamper sessions are also restricted by staff availability and resources.
Thank you for taking the time to send us a review, I really appreciate your comments and have shared them with the required teams to ensure we take this onboard. We have recently recruited an additional activities coordinator and this will ensure a wider variety can be offered and the feedback on the menu has been fed to the Head Chef. Thank you again.
Mum is not too keen on the food as it has deteriorated since she came...
Consistency with staff has also been an issue.
I am pleased to hear that your mum has settled into the care home life in the Kempton community. I am sorry to hear that communication is not always meeting our expectations as well as yours. I do hope that with the newly introduced keyworker system, this will improve. The head chef and his team in...
I am pleased to hear that your mum has settled into the care home life in the Kempton community. I am sorry to hear that communication is not always meeting our expectations as well as yours. I do hope that with the newly introduced keyworker system, this will improve. The head chef and his team in the kitchen have been doing some taster sessions and I know your mum had some feedback on this in recent weeks, so hopefully, she will welcome any positive changes.
Exceeds my expectations as a care home since coming here in March 2024. Staff, generally, are very good however sometimes communication is not the best. Sometimes, I feel my care is rushed (shower, personal care) but realise everyone is under pressure, sometimes short-staffed.
Exceeds my expectations as a care home since coming here in March 2024. Staff, generally, are very good however sometimes communication is not the best. Sometimes, I feel my care is rushed (shower, personal care) but realise everyone is under pressure, sometimes short-staffed.
I am pleased to hear that your expectations have been exceeded. I am sorry to hear that communication is not always meeting our expectations as well as yours. I do hope that with the newly introduced keyworker system, this will improve. We do pride ourselves on offering person-centred care and therefore will ask staff to review your care with you as we do not wish for you to feel rushed.
My mum has lived here for over three years now and been well cared for throughout. The staff are always friendly and attentive.
My mum has lived here for over three years now and been well cared for throughout. The staff are always friendly and attentive.
Thank you for the feedback. It is an absolute pleasure to take care of your mum who loves her tea and cake. The staff always love to see her smiling face and warm welcome and like checking the gardens for squirrels and rabbits. She particularly loves talking about her flowers that you have potted outside her bedroom window.
Some find my spoken English difficult to understand but we do get it eventually.
Some find my spoken English difficult to understand but we do get it eventually.
We are so very pleased that you are settling in well in the Kempton community. The team likes supporting you with your dietary needs and maintaining your independence as per your wishes. We value your feedback and we would like to thank you for taking the time to complete a review for us as it assists us with care and support.
My experience of Barchester Harper Fields has been excellent. My mother was very distressed in her previous home. Sadly, I think this was down to one individual who seemed to bully staff and residents alike. There is a completely different culture at Barchester and particularly at Epsom Suites. The...
My experience of Barchester Harper Fields has been excellent. My mother was very distressed in her previous home. Sadly, I think this was down to one individual who seemed to bully staff and residents alike. There is a completely different culture at Barchester and particularly at Epsom Suites. The care, warmth and compassion is outstanding. Thank you.
I would like to take the opportunity to thank you for the wonderful feedback that the team value. I am so pleased that we have been able to support your mother and her distress has been reduced. It is also lovely to receive feedback in regards to the care that the staff offer.
My mother has been in the care home for six months and in that time she has experienced incredibly high-quality care. The staff are always polite and friendly, despite the fact that my mother can be quite rude to them due to her dementia. There is always someone on hand. There is a range of...
My mother has been in the care home for six months and in that time she has experienced incredibly high-quality care. The staff are always polite and friendly, despite the fact that my mother can be quite rude to them due to her dementia. There is always someone on hand. There is a range of activities taking place each day which gets my mother out of her room and allows her to socialise and I know that she really enjoys the activities. The care home has a really happy atmosphere and I have no worries at all about leaving my mother there as I know she’s in good hands. And I wouldn't put her in any other care home.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
I visit my dear friend at least once a month (since October 2023). She has dementia and is in a safe, secure environment. The home is beautiful, always clean and fresh with outstanding care from wonderful, cheerful, polite, charming, professional staff. I cannot speak highly enough of this caring,...
I visit my dear friend at least once a month (since October 2023). She has dementia and is in a safe, secure environment. The home is beautiful, always clean and fresh with outstanding care from wonderful, cheerful, polite, charming, professional staff. I cannot speak highly enough of this caring, tranquil, warm, clean, happy place.
Wow, what an amazing review, the team will be so pleased to read your comments. We are always striving to provide excellent care and makes it all worthwhile when family and friends witness the care that the team provide. I am so proud to lead this wonderful team.
I also felt that all staff were friendly and the home was safe and secure and well-maintained.
I also felt that all staff were friendly and the home was safe and secure and well-maintained.
I would like to take this opportunity to thank you for your feedback, it is always welcomed as it gives us an opportunity to continue or improve on the care that provide.
Large change of staff in the last month. Some experienced staff have gone, some new carers have difficulty speaking English and understanding menus. Gives the impression that the initial staff selection and training is not good enough. Long-standing activities person now gone, new person is making...
Large change of staff in the last month. Some experienced staff have gone, some new carers have difficulty speaking English and understanding menus. Gives the impression that the initial staff selection and training is not good enough. Long-standing activities person now gone, new person is making a good start. Hope minibus trips resume and weekly entertainments re-start. Feel reassured by talking about safety and security.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
This care home is highly recommended by myself after my family member was here. The team are fantastic and the manager is so understanding and very helpful, very approachable and brilliant with residents and staff. They always have activities going on.
This care home is highly recommended by myself after my family member was here. The team are fantastic and the manager is so understanding and very helpful, very approachable and brilliant with residents and staff. They always have activities going on.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
I popped in to visit my dear friend and had a fantastic Friday afternoon, thanks to the wonderful activities co-ordinator and her team. Everyone got involved in karaoke and we were all singing and dancing. Definitely the place to be on a Friday afternoon. Thank you so much for all the fun and...
I popped in to visit my dear friend and had a fantastic Friday afternoon, thanks to the wonderful activities co-ordinator and her team. Everyone got involved in karaoke and we were all singing and dancing. Definitely the place to be on a Friday afternoon. Thank you so much for all the fun and entertainment.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Well done girls. Everyone had a great time.
Well done girls. Everyone had a great time.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Very impressed with the facilities/activities provided at Barchester Harper Fields Care Home. Very home from home too with a caring vibe for your family member there. Caring support is given to family members too when needed.
Very impressed with the facilities/activities provided at Barchester Harper Fields Care Home. Very home from home too with a caring vibe for your family member there. Caring support is given to family members too when needed.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
We are very impressed with the current changes taking place at Harper Fields Care Home and the nursing unit in Balsall Common. The nursing unit is being split into two units, enabling the nurses more time with each patient. All the staff are lovely, from the receptionists, carers, nurses and...
We are very impressed with the current changes taking place at Harper Fields Care Home and the nursing unit in Balsall Common. The nursing unit is being split into two units, enabling the nurses more time with each patient. All the staff are lovely, from the receptionists, carers, nurses and manager; even the gardeners call in for a quick chat with Dad, which he loves. The care is very good, and Dad loves the food. The entertainment organised for the residents is 1st class too. We couldn’t be happier!
Thank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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Our Mini bus trip to Abbey Fields park, what a beautiful way to spend a sunny day, our residents loved looking and listening to the ducks and taking in the...
What better way to christen our new flooring in our concert room, playing a spot of curling, I think you’ll agree that the space we have now for curling is...
We had the pleasure of enjoying a lovely sound bath with Julia, and it was such a beautiful and calming experience for our residents. Everyone was encouraged to relax, listen...
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Hello, I am an experienced nurse and have been working at Harper Fields for some time now as a clinical lead so I know the residents and team really...
Hello, I am an experienced nurse and have been working at Harper Fields for some time now as a clinical lead so I know the residents and team really well. I am thrilled to be General Manager, my mission is to support our residents in every way and constantly seek to improve their lives with quality care and their well-being needs also.
My role is varied and busy which I...
My name is Maria, I am the Home Administrator. I support Hayley the General Manager and all the team members.My role is varied and busy which I enjoy. It’s great to meet our new residents and see them settle in at Harper Fields and get to know and support their families too.
I am Bini a Staff nurse here at Harper Fields, I am passionate about my job and love working here. I enjoy working with the elderly and delivering excellent person-centred care.
My name is Sharaniya and I am the Receptionist and Admin Assistant I support our Home Administrator. I enjoy a mixture of duties, I like working in a busy environment and being part of a great team. I love meeting our residents and their families.
Hi am the Head housekeeper at Harper Fields
I am a Registered General Nurse at Harper Fields. I have been qualified since 2015 and I am very passionate about my role. I have previously worked...
I am a Registered General Nurse at Harper Fields. I have been qualified since 2015 and I am very passionate about my role. I have previously worked as a community nurse where I gained lots of skills and knowledge over the years. I have particularly enjoyed mentoring student nurses
I have been qualified since 2012 as a General Nurse in Romania. I have worked with patients with brain injury, dementia and challenging behaviour. I...
I have been qualified since 2012 as a General Nurse in Romania. I have worked with patients with brain injury, dementia and challenging behaviour. I love helping people. I am passionate about providing a high standard of care to the people that I look after
I am an RGN, I enjoy the support that I have received from the management ever since I started working at Harper fields. They are always there to...
I am an RGN, I enjoy the support that I have received from the management ever since I started working at Harper fields. They are always there to listen to all my needs be they social or work-related, Harper Fields is like a second home to me. I love working with the elderly & ensuring they receive excellent care & are happy living in our home. I passed the nursing qualification OSCE first time, I am really proud of this achievement.
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