
Mum gets the best care at Lake ViewP C(Daughter of Resident/Service User)

The standard of care is excellentJulie H(Daughter of Resident/Service User)

Lake View is a friendly and caring place to reside in, one of the best.June D(Resident / Service User)

Mum gets the best care at Lake ViewP C(Daughter of Resident/Service User)

The standard of care is excellentJulie H(Daughter of Resident/Service User)

Lake View is a friendly and caring place to reside in, one of the best.June D(Resident / Service User)

The team at Lake View are passionate about enriching the lives of their residents and supporting them to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from showing new residents and their families around their home, to providing feedback at residents’ meetings.
The home is thriving, with so many activities to enjoy, from karaoke, pamper sessions and a...
Care Provided by Lake View Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1280 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Lake View Residential Care Home for full pricing details and T&Cs.
Contact Lake View Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Danni Sheldon (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- Large car park with two disabled spaces
Lake View Residential Care Home Reviews (127)
Lake View Residential Care Home has a Review Score of 9.9 (9.857) out of 10, based on 27 reviews in the last 2 years.
Over all time Lake View Residential Care Home has 127 reviews.
At the time of this review, Mom's room has suffered a leak/water damage. She has had to move to a temporary room on a different floor. This seems to be managed ok but there is no indication to complete repairs. Generally, Mom is well known and understood by staff who provide excellent care. Staff are approachable and friendly and efforts to raise funds and provide a range of activities are welcome. The environment is clean, friendly and supportive.
Thank you for your review and your praise for our team. We are sorry there has been a delay in repainting the ceiling following the leak, which was caused by damage following the recent storms. While the leak has stopped and your mother has settled back into her bedroom, with our maintenance...
Excellent care for short-term respite period. Very pleased with all aspects of the home and would highly recommend it.
Mum initially went into Lake View for respite care in February 2023 but she has ended up staying there. Mum's dementia means that she doesn't really understand where she is or why she is there, but every time I visit her she seems happy. She has a lovely-sized room that looks out towards the lake and a nice ensuite bathroom. I was initially quite worried about how she would settle in, but from the very first day, all of the staff have been absolutely brilliant with her and they have put my mind at ease. Whenever I visit, the staff always seem really happy and upbeat, taking part in activities with the residents, singing and dancing with them and treating them with the utmost kindness and compassion. I'm always kept informed about everything to do with Mum and for the first time in nearly three years, I am able to go on holiday without worrying.
Thank you so much for your kind words and review. It's wonderful to hear how confident you feel in the care that our team provide for your mum and that you are now able to relax with the peace of mind that she is in the safest hands. Best wishes, Fae.
Mum came to Lake View the end of March 2023 after having a fall it was impossible for her to return home, since then I can only give full praise to the wonderful care mum has received from all the staff, they keep me updated on a regular basis regarding mum's health and are always easily accessible any time of day. A big thank you to you all.
Thank you so much for your review - it is so appreciated by our team, we really appreciate it. Best wishes.
Mum has been in Lakeview for approximately two months initially staying for respite and was quite poorly when she arrived. They have worked wonders with her, sorting out her medication and bringing her back to full health. The family will be eternally grateful as we honestly thought she would not pull through. They are friendly, caring and very thoughtful and mum loves it there. She calls it her home now although there was a time when she said to us that if we ever put her in a care home, she would come back and haunt us! Thank you everyone, mum is back to her old self and very happy.
Mom has been a resident at Lakeview for about 3 year’s the staff are excellent and all her needs are met on a daily basis. Mom has been extremely happy during her time there, and has had no issues. I would recommend Lakeview if you’re looking for a residential home for yourself or a family member.
Mum has been a resident at Lake View Residential Care Home for nearly 6 years. The staff are friendly, caring and provide an excellent service. The activities on offer are numerous and staff always encourage residents to take part. We are kept informed of Mum’s care and couldn’t wish for a more caring environment for her to live in.
My mother went in during Covid with dementia she coped better than we did especially my dad. The home did everything they could to ease the process for my dad who found it hard to come to terms with the situation. When my dad passed last July the home have been exceptional with my mother who can be challenging and has treated her with dignity carrying out a very difficult job thank you to all the staff.
My father has dementia and is well cared for and looked after. The staff are always friendly and helpful and keep me informed should any issues arise. The home is always kept clean and tidy. It has been difficult over the covid lockdown periods but I feel the staff have managed this very well.
from the office staff, cooks and cleaners to the lovely nursing staff, they go above and beyond. We as a family appreciate everything that they all do.
So reassuring to know Mum is in safe hands especially.
Thank you all so much.
Having visited the care home at least twice a week since last July, I have no hesitation whatsoever and justifiably so in saying that Lake View care home meets every expectation in every department. You could not wish for better management and care staff, and having eaten there on a couple of occasions, I can vouch for the excellent quality of the food.
After seeing Lakeview, I am honestly so impressed.
My sister had already expressed how much Mum had settled in, but I was so happy to see Mum in an environment where she was not only safe, comfortable and well cared for, but she was finding her confidence again, was joining in with activities and helping out with the other service users of Lakeview.
The staff were very friendly at all times, and nothing seemed to be much trouble for any one of them.
I could tell that Mum was happy in Lakeview, and that was the most important part of my travel down to Telford.
This is one of, if not the best care homes in Telford. The staff truly care for the residents making it as much fun as possible for them and of course fun for themselves which makes for a happy team, the most important part. Nothing is ever too much trouble and in the current financial climate, receiving not the best pay they are angels. We always recommend Lake View to our friends and family. Having had some experience with previous care settings for my late mother-in-law and previously for my father-in-law I can honestly say it is brilliant. Giving us complete peace of mind that dad is in the best place and is as happy as he can be.
From the setting, team and management all are exceptional. Nothing is too much trouble for anyone. The food is amazing with plenty of variety and if my dad wanted something different it was no trouble. The care teams are attentive, and caring and go out of their way to help and attend to his needs. My dad felt listened to, helped, respected and looked after. I felt relaxed knowing he was being looked after.
Excellent what more can I say? My mother is happy there and the staff are fantastic. They are all caring and very professional. I hope that when we need more respite for my mother that Lake View have availability.
Staff are always courteous, friendly and supportive, some have become friends. I call the home almost every day and there is always someone willing to take time to tell me how mum is, whether she is eating etc. and also to offer me support when I feel overwhelmed. I visit twice a week and often chat with other residents and staff as my mum sleeps a lot. I have witnessed staff coping with very difficult situations with patience and empathy. Residents are well looked after, with a variety of activities, hobbies, crafts, and social events, should they wish to participate.
Staff on reception are so friendly and happy to answer any queries and have offered me a shoulder on more than one occasion. Highly recommended.
I call Lakeview almost every day to find out how my mother is and every time l call l am treated with kindness. Although on occasions my mothers behaviour is challenging l always feel that the staff are supporting her appropriately. The environment in which my mother is cared for is well kept, freshly decorated and the catering is excellent. I have the utmost respect for the wonderful staff who have worked so very hard over the covid period and who continue to offer a first rate attitude to their critical role as health care professionals. Please note they are still wearing masks to safeguard the residents but personally l feel that this is making a physically and mentally exhausting job even harder!
Since she has been in their care she has been a different lady. She settled in well from the very first day and happily joins in all activities. She does not want to leave there and has made many new friends.
We can't thank the amazing staff enough for their care. They are all kind, friendly, caring and efficient. Nothing is too much trouble for any of them, they treat the residents like members of their family.
The rooms and communal areas are clean, bright and airy. Covid procedures are in place and adhered to. Reception staff are the same kind, friendly and efficient.
Thank you all.
The team at Lake View Residential Care Home are all lovely and very caring, I have complete confidence that my mother is being well looked after, she was ver unsettled when she first came to stay at Lake view last May but the team were extremely patient and very reassuring and helped her to settle and make new friends. I would like to thank the team for everything they do and I have every confidence that my mom is receiving the best care possible. Thank you to everyone in the team at Lake View.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 April 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Lake View Residential Care Home.
There are no upcoming events for Lake View Residential Care Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 31 Jan 2024Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Lake View Residential Care Home.
Meet the Team (3)

My name is Dannie and I am the Home Manager at Lake View I am also the Home's Moving and Handling Trainer and a trained Mental Health First Aider. I have worked for Sanctuary for 10 years. My Background has always been working in the care industry from the age of 16 when I started as a domestic assistant.
I love working at Lake View and I have a passion for leading a team that is caring, and kind and will go that extra mile for our amazing residents and their loved ones.

I have been part of Sanctuary for 7 years, bringing over 21 years of knowledge and 16 years of hands-on experience in health and social care. With a strong background in leadership and team development, my expertise lies in mental health and elderly care, where I am passionate about making a real difference in people’s lives.
Working at Lakeview provides me with the opportunity to build meaningful relationships while ensuring that the highest standards of care and support are consistently delivered. I am passionate about fostering a positive work culture, mentoring staff, and driving continuous improvement

I first started at Lake View in 2018, and I am the home's activities coordinator. What I like about the role is that it’s unique and so important. I find it really rewarding, and I love to make a difference to our residents by delivering meaningful activities. No two days are the same; we can go from organising a beach-themed weekend to playing bingo!
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