Lake View Residential Care Home

Brookside Avenue, Telford TF3 1LA

Lake View is an attractive care home near to Telford’s Holmer Lake, which is a lovely place to walk during the warmer weather.

With the ethos of keeping kindness at the heart of their care, the team supports residents to live life to the full in the comfort of wonderful surroundings.

Residents are encouraged to make their spacious en-suite bedrooms their own by personalising them with ornaments, pictures and small items of furniture.

With a dedicated activities leader, residents are supported to rekindle old pastimes, take up new hobbies and enjoy activities such as arts and crafts, musical entertainment and pamper days.

The home has several beautifully decorated lounges, a hairdressing salon, coffee shop, plus a music room with an abundance of instruments.

The catering team provides delicious home-cooked meals, plus freshly baked cakes.

With beautiful landscaped gardens, which have raised flower beds and a greenhouse, residents can also enjoy a spot of light gardening or relax with loved ones, who are welcome to join them at any time.

Group: Sanctuary Care Ltd

Person in charge: Leigh Smithson (Manager)

Local Authority / Social Services: Telford & Wrekin Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 60

Shared Rooms: 0

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Large car park with two disabled spaces

Latest Care Quality Commission* Report on Lake View Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Lake View Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews over all time. This Average Rating is also the rating value for Lake View Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.595 for Lake View Residential Care Home is calculated as follows: ( (263 Excellents x 5) + (101 Goods x 4) + (17 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 388 Ratings = 4.595

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Lake View Residential Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 14 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Lake View Residential Care Home has a Review Score of 9.6 (9.595) from 33 Reviews


Average Ratings

  • Excellent
    23
  • Good
    8
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lake View Residential Care Home?

  • Extremely LIKELY
    27
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Lake View Residential Care Home

  • Daughter of Resident/Service User
    11
  • Granddaughter of Resident/Service User
    4
  • Resident / Service User
    4
  • Brother of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • more

Since my mother moved into the care home last July, her health and well-being have improved greatly. The staff are excellent - very caring. There are always different activities going on for the residents to join in which help to keep their minds and bodies active. Lovely home-cooked meals are served every day. Would highly recommend the home to anyone.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My Brother-in-law has settled into this care home very quickly. He is obviously very well cared for and is very happy here. The staff are extremely welcoming and friendly and nothing is too much trouble. Almost like being at home!!

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My brother is so happy and staff care 100% for him.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have an elderly mother and father who have been in care since last August and have been impressed with their care.
The home is excellent, very friendly and very approachable. They always try to do their best for my parents.
They love the food, which always smells lovely.
I have no regrets putting them in Lake View.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very happy and pleased with the service. They know my mom's needs and are aware of any changes in her nature and requirements. Communication between staff and family is excellent.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I have been very happy here and am sure it will continue.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My godmother has been here for almost a year now and in this time, I have been treated like a member of their family. The management and staff are friendly and professional, on hand if any help is required. I have no negative comments to make about Lake View Care Home.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The staff are always happy. Residents are never bored. Activities are always fun.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Many thanks to all the staff at Lake View Care Home for the love and kindness that they show to all residents including my mum. Choosing a care home for a loved one is a hard task, choosing Lake View was and is a decision that I do not regret. Lovely rooms, caring staff, nice gardens, a range of activities inside and out. Makes a happy resident. All of our family would recommend Lake View, keep up the good work.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

From day one, the staff and management have been excellent, nothing has been too much trouble. Th room mum is in is ideal. The food has been first class and catered for mum's needs. In the short time, mum has been here, her mobility has improved no end. This is due to the exercise activities and mum being able to move around freely with her walker. The gardens are lovely and being able to sit out in the sunshine is an added bonus.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been welcomed by all the staff in this friendly care home. The staff are all caring and friendly. Communication with family is good and any problems soon sorted. Residents are treated with dignity.

However, there are less activities each week than we hoped for, although those that are provided are good. It would be nice to see daily activities to fill the time. Many residents sleep much of the time or sit in silence.

How likely would you be to recommend Lake View Residential Care Home? Likely

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Average Rating:   4.2 out of 5

Staff always make visitors feel welcome and part of the team. They listen to the family requests and have always got a smile on for people and try to cheer residents up.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

A very welcoming centre. Very clean and tidy with attentive and happy staff. Residents appear to be well looked after by caring and compassionate staff. Always a smile for everyone, residents and visitors alike.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

From arriving to leaving, it was a pleasure to use the premises. Every visit you are assured of a warm welcome from a team of excellent staff, who are always happy, which transfers to the residents.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Lovely home very welcoming and good staff my father-in-law is happy.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

When I first walked into Lake View Residential Care Home just over a year ago when I was looking for a place for my mum. I was very impressed with not only the layout and feel of the home but also the staff's attitude. Many staff have changed however, all are friendly and give not only my mum but other residents, the care and support they all need which is varying and not an easy job at all. From the office to carers and all inbetween they make Lake View the home from home it needs to be for all the residents and their families.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

When Mum first came to Lakeview she was too nervous to come out of her room. The home staff were excellent spending time with Mum in her room getting to know her and eventually persuading her to join in the activities in the lounge. She now spends most days in the lounge with the other residents and feels at home there.
She needs help with most things and this is always provided by the staff with a smile.
Mum's room is comfortable and all areas of the building are clean and tidy.
Nobody really wants to live in a care home but if you have to Lakeview is as nice a place as you could hope for.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I have been really impressed by the care my Grandma has received here. Her room is wonderfully clean and there are lots of activities to take part in if she wants. The staff all take a genuine interest in residents and it is obvious that they care.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum has been cared for really well by all the staff.
She is much better now that her medication is administered as and when required and she is checked overnight.
Unable to fault the care to date.
All the staff genuinely care about the residents.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Moving to Lake View has been fantastic for my grandfather. He has settled really well. The range of activities and choice means he is intellectually stimulated. His wellbeing has improved and the staff create a warm, welcoming, home-like atmosphere. He has told me that he feels so much happier here.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

The home is great the teams of staff on the floor level my grandad is on are all fantastic. The level of care they give to him and the other residents is excellent. The home facilities are great too. My grandad has settled in really quickly from moving in recently to the home from a previous home and its all down to all the staff involved from the carers to the management, they have all be fab!

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I bring my husband with dementia to this home to different functions. The activities coordinator organises these things and makes and excellent job with all the residents.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am happy living here. The staff are friendly and caring. The food is good.

How likely would you be to recommend Lake View Residential Care Home? Likely

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Average Rating:   3.9 out of 5

I visit Lake View once a month. I am a local Parish Priest. I have observed excellent care and support provided to the residents and their families. The environment is stimulating and friendly "just as home should be." Clients are shown respect and dignity.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Clients are not shaved regularly. Personal items always getting lost. Carers give good care but little interaction with clients. Too much paperwork for staff to fill in. Floors regularly smell of urine.

How likely would you be to recommend Lake View Residential Care Home? Unlikely

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Average Rating:   3.3 out of 5

Leigh Smithson, Home Manager at Lake View Residential Care Home responded to this review on 08 Dec 2016:

I’m sorry you feel we haven’t lived up to your expectations, please do come and speak to me directly so we’re able to talk about your concerns. Regarding your comments, we respect our residents’ wishes and at times they prefer not to have a shave. Sometimes things can get misplaced but my team are always there to help find them. I’m confident our home doesn’t smell as my staff work hard to ensure any isolated episodes are dealt with swiftly – in fact, we’re often complimented about how pleasant it smells.
Keeping care plans updated is a vital part of our role to ensure we are able to deliver the very best care and support to all of our residents – please be assured this time is balanced with spending quality time with our residents – we are genuinely dedicated to ensuring everyone is happy and contented here.

A lovely place with great people.

How likely would you be to recommend Lake View Residential Care Home? Likely

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Average Rating:   5 out of 5

The end of life care my mother has received has been excellent. The staff have been so compassionate and kind far beyond duty. I would have no hesitation in recommending Lake View Residential Care Home for this type of care. After my mother's death (30.8.16) this care was extended to helping me.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I am more than happy with my husband being at Lake View, it's like a hotel. If I could give it 5 stars, I would.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Overall we have no problems with the home, they provide brilliant care for my mom. Unfortunately, we have had an incident that my mom was found at the bottom of the stairs resulting in a fractured collar bone and a fracture in her lower back. The staff were absolutely brilliant throughout this incident and I hope management have put new procedures in place to prevent this happening to someone else.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Leigh Smithson, Home Manager at Lake View Residential Care Home responded to this review on 12 Oct 2016:

"Thank you for your review and all the positive ratings, comments and recommendation. We would like to reassure you that we take the safety and welfare of all our residents extremely seriously. Please contact me if you would like to discuss safety arrangements at Lake View. We are so pleased that your mum has made a full recovery and is happy and enjoying living with us here at Lake View.”

The food is OK. The staff are good. The entertainment is good. I enjoy the singers and the company.

How likely would you be to recommend Lake View Residential Care Home? Neither Unlikely or Likely

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Average Rating:   3.7 out of 5

On behalf of all the family I would like you to know our profound appreciation for the way in which you care for my father and your professional approach in making us all so welcome when we visit. I can see my father is settled and happy. He gets the stimulation he needs, the home is light and airy, beautifully decorated and well equipped.
The day my father moved in we all felt anxious and did not know what to expect. Those fears have disappeared. This is down to excellent communication between all professional bodies involved.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Our mother received excellent care whist we visited and staff are friendly and attentive and gentle towards her. She seems happy and although communication is difficult we think she is contented. Staff and manager informative to us and whenever we phone they are most helpful. Thank you so much to you all.

How likely would you be to recommend Lake View Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

There are some very positive aspects to the home and some staff that take the care of residents very seriously and have an excellent attitude. The care is however not suitable for Alzheimer's patients or respite care as they need time to get to know the patients well and understand their needs and requirements and get into suitable routines. Having sight of and agreeing a comprehensive care plan is in hindsight essential, as internal communications could be improved. For us it was more stressful than having to care for him at home and it took many days for us all to recover from the experience, but that was just our unfortunate experience. It is important to note that there were happy residents there and had it not been for half term in the first week with key staff on leave, I would hope there would have been many activities that he would have enjoyed. Their invoicing system is also unnecessarily distressing but would only be an issue when privately funding.

How likely would you be to recommend Lake View Residential Care Home? Extremely Unlikely

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Average Rating:   2.8 out of 5

Leigh Smithson, Home Manager at Lake View Residential Care Home responded to this review on 25 May 2016:

Thank you for your feedback - and for some lovely comments about our team. I am sorry to hear that you felt our home was unsuitable for respite stay for residents with Alzheimer’s because of the need to spend time to get to know them well. Whether someone is staying with us for respite care or permanently we always complete a thorough and detailed assessment and individual care plan and take the time to get to know them so we are able to deliver the most appropriate care with kindness. I appreciate your father is back at home now but if you would like to discuss anything further please do feel free to contact me.

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