Lake View Residential Care Home

Brookside Avenue, Telford TF3 1LA
Review Us
9.7 121 Reviews
  • Lake View Residential Care Home, Telford
The team at Lake View are passionate about enriching the lives of their residents and supporting them to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from showing new residents and their families around their home, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from karaoke, pamper sessions and a knit and natter group, to movie afternoons with popcorn in the home’s cinema, trips out into the community, pub lunches and animal visits.

The local community are embraced into life in the home, from school children who take part in activities, to a community choir, musicians and entertainers who regularly perform for the residents. And the home has its own piano for anyone who fancies some spontaneous music!

Lake View has its own a hair salon, with a mobile hairdresser visiting weekly, as well as a coffee shop for ‘Tea Tuesdays’ and relaxing with loved ones, who are welcome at any time.

The beautiful landscaped gardens have raised planters and wheelchair friendly pathways. This summer the residents have loved growing their own fruit and vegetables from seed in the polytunnel, harvesting their produce for the chef to use in the kitchen, giving them such a sense of achievement.

Mealtimes are another highlight, with home-cooked meals and freshly baked cakes for afternoon tea. In the dining rooms residents enjoy everything from roast dinners with all the trimmings to fish and chip Fridays, plus themed menus for special occasions.

The spacious bedrooms are beautifully furnished and decorated, with walk-in wet room showers.

Loved ones are embraced into life in the home and are welcome at any time. And there is a private family and friends Facebook page, where they can see what the residents have been enjoying doing, even if they can’t be there in person.
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Care Provided by Lake View Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1207
  • RESPITE Self-Funded Residential Care: from £1207

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1207 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Lake View Residential Care Home to find out the exact price for your requirements.

Contact Lake View Residential Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lake View Residential Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Danni Sheldon (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Large car park with two disabled spaces

Lake View Residential Care Home Reviews (121)

9.7

Lake View Residential Care Home has a Review Score of 9.7 (9.714) out of 10, based on 34 reviews in the last 2 years.
Over all time Lake View Residential Care Home has 121 reviews.

Overall Experience
  • 95
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Date Published
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Reviewer Connection to Lake View Residential Care Home
  • 54
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  • 4
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Total of 121, showing 1-20
Review from Christine N (Daughter of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident for 7 months sadly passing away in June this yearjust 3weeks short of her 104th birthday.,she had dementia, the care and attention showed to her was outstanding by all staff. It's always difficult to come to terms with putting a loved one into care but rest assured they will not
get better care than Lake view. Thankyou all for everything you did for Mum. Heartfelt gratitude from all the family.
Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care Home
Thank you so much for taking the time to review our home particularly during such a difficult time. We truly are sorry for your loss and take comfort in the fact you are so pleased with the care…read more
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Review from Karen W (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Lake View in April as a full time resident. I was very anxious moving mum into care, but the transition has been made so much easier by the support and care mum is receiving. She has settled in really quickly and is very happy. Staff at Lake View have made our family feel very
welcome when we visit and are happy to help if we have any questions. There are lots of activities for residents to get involved in. You are always kept informed if there are any problems or concerns. I would have no hesitation in recommending Lake View to anyone .
Reply from Jacob Hardie, Design and Marketing Assistant at Lake View Residential Care Home
Thank you so much for your lovely feedback. We're delighted to hear your mum has settled in well and that you and your family feel supported and welcome. It's wonderful to know our care and…read more
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Review from Sarah G (Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since entering Lake View I have been treated like family, I am not good with phones or TV but your receptionist has helped me a great deal. All staff could not be more helpful.
Reply from Jacob Hardie, Design and Marketing Assistant at Lake View Residential Care Home
Thank you for your lovely feedback. We're so pleased to hear that you feel like part of the family at Lake View. It's wonderful to know our receptionist and staff have been so helpful and supportive.…read more
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Review from D W (Daughter of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lakeview have welcomed my mom as part of their family. Diagnosed with dementia June 2023 it has been extremely difficult. To make that decision to get help for mom. All staff are amazing, my mom has not been so happy as she is now in the last 30 years of her life. She is looked after and always smiling.
She sings, dances and interacts with all staff and residents.
I am so happy that she is as happy as she is.
Thank you to all the staff that look after my mom.
Reply from Jacob Hardie, Design and Marketing Assistant at Lake View Residential Care Home
Thank you for your heartfelt and thoughtful message. We are truly honoured to have your mother as part of the Lakeview community. It is deeply rewarding to know that she is happy, engaged, and…read more
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Review from Pam H (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is resident at Lake view care home. The care provided is first class, nothing is too much trouble. The staff are amazing, treating every resident with respect and kindness whilst maintaining their dignity. Supporting and encouraging each resident to live a life of their choosing. The freshly
cooked food is wonderful catering for individual choices and dietary needs. Regular Activities are offered daily, exercise classes weekly. Visiting Singers create a wonderful party atmosphere. My Mum's got a new lease of life since being at Lakeview. The home is really well furnished and maintained to the highest standard. I have no hesitation recommending Lakeview.
Reply from Jacob Hardie, Design and Marketing Assistant at Lake View Residential Care Home
Thank you so much for your lovely review. We're thrilled to hear how well your mum is settling in and that she's enjoying life at Lakeview. It means a lot to know our team's care, the food, and…read more
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Review from John H (Son of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the final 20 months of her life at Lake View, during which time she was extremely happy and very well looked after. All staff who came in to contact with mum had a cheery word which made her feel at home; indeed she referred to Lake View as her home. We were so happy that she was at
Lake View, in the knowledge that she was safe, secure and happy.


The staff always went that extra mile to provide fulfilling activities for all residents and mum was very happy to attend the residents meetings in the knowledge that her suggestions were listened to and being taken into account.


We are so very grateful to all staff at Lake View for their unbelievable care, love and professionalism. Thank you to all staff, both day and night staff, who enabled her to feel safe and secure to the end. We will always remember the dignity and respect shown to mum at her passing.


We wholeheartedly recommend Lake View Care Home.


Mum was very happy in your care. Sincere thanks to you all.

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Review from David W (Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I spent 6 weeks in lakeside after surgery. Staff are wonderful, food is really good and plentiful. Nothing is too much trouble just ask!
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you for your kind words for our team at Lake View. We're so glad you had a positive experience with us. Wishing you continued recovery and good health.
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Review from Diane B (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Had my mum in Lake View Brookside for 2 weeks respite. The care home was lovely and very well ran. I felt a safe peace of mind as they looked after mum very well. Staff and management are a credit to the company and I would definitely keep in touch for the future. Many thanks to all.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you for sharing your experience. It's wonderful to hear that the team at Lake View provided your mum with such excellent care during her respite stay, giving you peace of mind. Thank you for…read more
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Review from S P (Grandson of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is outstanding. My grandad needed emergency respite care and the home manager went above and beyond to assess and offer comfort and reassurance to the whole family making the process much easier and less painful. My grandad loves the home, believes he's treated like a king and nothing is ever
too much for the amazing staff that are a credit to the home. My family are forever greatful
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you so much for sharing your experience with us. We're so pleased the team at Lake View were able to support your grandad and your family during such a difficult time. It's wonderful to hear…read more
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Review from M M (Husband of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to look for a care home for my wife and Lake View was by far the best one we viewed. I took my wife a while to settle in but all the staff were excellent in making my wife feel at home. The food is first-class. Lake View is a very friendly home and is very well-run.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you for your lovely review, the home manager and her team will be delighted to read your kind words. We're so glad you found Lake View to be the right home for your wife. It's wonderful to hear…read more
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Review from B J (Daughter of Resident) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is a friendly atmosphere in the home and I enjoy visiting my mother, knowing that she is well cared for.
I have found that all the staff, whether management or care staff, are always kind and helpful.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you for your lovely feedback for our team at Lake View. We're so pleased to hear that you enjoy visiting your mother and feel reassured by the care she receives. Our team works hard to create a…read more
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Review from M F (Daughter of Resident) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom has been at Lake View Residential Care Home since August 2024. Mom has taken a little bit of settling in, but from day one, the management, care and cleaners have really helped her and have gone above and beyond to get her settled.
Lake View staff are amazing with family and friends who visit,
we always have a very warm, happy welcome. Anyone going into Lake View Residential Care Home, do not worry, they are the best.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you for your wonderful five-star review. We're so pleased to hear that your mum is settling in so well and that our team has been able to support you both every step of the way. Creating a warm…read more
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Review from John S (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had yet another lunch/dinner with Mom at the care home and the service, quality and value for money are excellent.
Mom doesn't like travelling anymore, so the family come to her and she really enjoys our meals together.
I would highly recommend this to anyone.
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Review from J W (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the support my dad is given. The staff are very helpful. The only thing I would say is that some of dad's clothes go missing, I know this is not easy to amend as some of the residents forget things. I did try to mark all of his clothes, the socks and pants can be difficult to mark.
Would it be a good idea to put these in a washing hot bag and mark with the room number. The other thing is could the morning staff put some different clothes on.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you for your valuable feedback. We're delighted to hear that you're so happy with the care and support your dad receives, and we appreciate your suggestions regarding the laundry. We've actually…read more
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Review from Georgia H (Granddaughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan was at Lake View, the care she was given was amazing beyond words even to her last days. They were amazing to the family and gave us so much support and confidence. We couldn't thank you enough as a family for all your kindness and love you gave nan and us. You are all superhero's in our eyes.
Thank you for giving my nan astounding last year.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you so much for your beautiful words, our team at Lake View will be so proud to read your comments. We are touched to hear that the care they provided for your nan made such a positive…read more
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Review from Stephanie B (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Lake View Residential Care Home for almost 2 years now and I can honestly say that the care she receives is second to none. There doesn't seem to be a very high turnover of staff which means that you always see the same friendly and familiar faces. As I have no siblings, Mum's care
has been my sole responsibility but when she moved into Lake View, I received so much help and support from all of the staff to the point that they now feel like my extended family. There are lots of activities for the residents to get involved in and the staff always show so much care and compassion. You are always kept so well informed about everything to do with your loved one, no matter how minor. I would have absolutely no hesitation in recommending Lake View to anyone.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you for such a heartfelt and glowing review. We are so pleased to hear that your mum has felt at home at Lake View for the past two years and that our care has given you the support and peace of…read more
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Review from Angela R (Sister of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved from Telford to Wales in September and can now only visit my sister once a month instead of weekly. Since moving staff have telephoned me with any problems regarding my sister and kept me informed at all times regarding her welfare. I know she is well looked after and there is a feeling of genuine
care from staff.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you so much for your kind words. We're glad to hear that despite the distance, you feel reassured and kept informed about your sister's well-being. Our team is committed to providing…read more
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Review from M F (Son of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for the care and support you have provided to my Mum over the last 3 years. She has very much benefited from the care and compassion you have given.
Happy New Year and best wishes for 2025 to everyone at Lake View.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you so much for your thoughtful feedback. It means a great deal to know that your mum has benefited from the devoted team's care and compassion. Your kind words will be greatly appreciated by…read more
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Review from M E (Son of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While my mom was in Lake View in my experience and heat I saw was the staff on floor 1 were exceptional and very caring.
The staff were also caring to the family of the resident.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you for your kind words. We're so delighted hear that you found the staff to be exceptional and caring at Lake View. It means a lot to us that both residents and their families feel so supported…read more
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Review from S G (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident of Lake View Residential on respite care. She has settled in really quickly and has been made to feel very welcome. All of our concerns about her going into a care home were immediately put to rest upon viewing the facility, meeting the staff and other residents, everyone seems
genuinely happy, positive and upbeat upon every visit.
The facilities are very good. The staff have gone to great lengths to accommodate my mother in terms of what she would like to eat and encourage her to interact. They have even helped her maintain outside friendships helping her write cards/letters which is really important to help her to engage with people socially.
Mum seems very proud of her room, always happy to give anyone a tour who comes to visit taking pride in the overall facility. They have been good at communicating with the family and alerting us to any medical appointments or developments with Mum and enabling her to call us at will or for us to call her for a chat.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you for sharing such a thoughtful review about Lake View. We're delighted to hear that your mother has settled in so well and feels at home with us. It's wonderful to hear that the team are able…read more
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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Lake View Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Lake View Residential Care Home is calculated as follows: ( (314 Excellents x 5) + (68 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 405 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lake View Residential Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Dannie

Dannie Sheldon

Job Title: Home Manager Joined: 2012

My name is Dannie and I am the Home Manager at Lake View I am also the Home's Moving and Handling Trainer and a trained Mental Health First Aider. I have worked for Sanctuary for 10 years. My Background has always been working in the care industry from the age of 16 when I started as a domestic assistant.


I love working at Lake View and I have a passion for leading a team that is caring, and kind and will go that extra mile for our amazing residents and their loved ones.

Shaun

Shaun Peters

Job Title: Deputy Manager Joined: 2015

I am the Deputy Manager of Lake View first started working for Sanctuary Care in 2015 and it has felt like home ever since. I am very passionate about what I do and love to meet new people. I hope to spread kindness and a smile each day.

Tania

Tania Musah

Job Title: Activities Coordinator Joined: 2018

I first started at Lake View in 2018 and I am the home's activities coordinator. What I like about the role is that it’s unique and so important. I find it really rewarding and I love to make a difference to our residents by delivering meaningful activities. No two days are the same we can go from organising a beach-themed weekend to playing bingo!

Frequently Asked Questions about Lake View Residential Care Home

What types of Care is Lake View Residential Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lake View Residential Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Lake View Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lake View Residential Care Home to the centre of Telford?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lake View Residential Care Home to verify any information. View our terms and conditions. Lake View Residential Care Home has an Enhanced Service - more info.