Lake View Residential Care Home

Brookside Avenue, Telford TF3 1LA
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9.8 124 Reviews
  • Lake View Residential Care Home, Telford
The team at Lake View are passionate about enriching the lives of their residents and supporting them to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from showing new residents and their families around their home, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from karaoke, pamper sessions and a knit and natter group, to movie afternoons with popcorn in the home’s cinema, trips out into the community, pub lunches and animal visits.

The local community are embraced into life in the home, from school children who take part in activities, to a community choir, musicians and entertainers who regularly perform for the residents. And the home has its own piano for anyone who fancies some spontaneous music!

Lake View has its own a hair salon, with a mobile hairdresser visiting weekly, as well as a coffee shop for ‘Tea Tuesdays’ and relaxing with loved ones, who are welcome at any time.

The beautiful landscaped gardens have raised planters and wheelchair friendly pathways. This summer the residents have loved growing their own fruit and vegetables from seed in the polytunnel, harvesting their produce for the chef to use in the kitchen, giving them such a sense of achievement.

Mealtimes are another highlight, with home-cooked meals and freshly baked cakes for afternoon tea. In the dining rooms residents enjoy everything from roast dinners with all the trimmings to fish and chip Fridays, plus themed menus for special occasions.

The spacious bedrooms are beautifully furnished and decorated, with walk-in wet room showers.

Loved ones are embraced into life in the home and are welcome at any time. And there is a private family and friends Facebook page, where they can see what the residents have been enjoying doing, even if they can’t be there in person.
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Care Provided by Lake View Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1207
  • RESPITE Self-Funded Residential Care: from £1207

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1207 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Lake View Residential Care Home to find out the exact price for your requirements.

Contact Lake View Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lake View Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Danni Sheldon (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Large car park with two disabled spaces

Lake View Residential Care Home Reviews (124)

9.8

Lake View Residential Care Home has a Review Score of 9.8 (9.799) out of 10, based on 30 reviews in the last 2 years.
Over all time Lake View Residential Care Home has 124 reviews.

Overall Experience
  • 98
  • 21
  • 5
  • 0
  • 0
Date Published
  • 124
  • 4
  • 21
  • 30
  • 94
Reviewer Connection to Lake View Residential Care Home
  • 57
  • 25
  • 13
  • 7
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 124, showing 121-124
Review from Nora T (Wife of Resident) published on 15 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than happy with my husband being at Lake View, it's like a hotel. If I could give it 5 stars, I would.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Lucy P (Resident) published on 9 September 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The food is OK. The staff are good. The entertainment is good. I enjoy the singers and the company.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from Elizabeth A (Daughter of Resident) published on 7 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On behalf of all the family I would like you to know our profound appreciation for the way in which you care for my father and your professional approach in making us all so welcome when we visit. I can see my father is settled and happy. He gets the stimulation he needs, the home is light and airy,
beautifully decorated and well equipped.
The day my father moved in we all felt anxious and did not know what to expect. Those fears have disappeared. This is down to excellent communication between all professional bodies involved.
  • Facilities
  • Care / Support
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  • Treated with Dignity
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  • Value for Money
Review from Nicola P (Relative of Resident) published on 26 May 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
There are some very positive aspects to the home and some staff that take the care of residents very seriously and have an excellent attitude. The care is however not suitable for Alzheimer's patients or respite care as they need time to get to know the patients well and understand their needs and requirements
and get into suitable routines. Having sight of and agreeing a comprehensive care plan is in hindsight essential, as internal communications could be improved. For us it was more stressful than having to care for him at home and it took many days for us all to recover from the experience, but that was just our unfortunate experience. It is important to note that there were happy residents there and had it not been for half term in the first week with key staff on leave, I would hope there would have been many activities that he would have enjoyed. Their invoicing system is also unnecessarily distressing but would only be an issue when privately funding.
Reply from Leigh Smithson, Home Manager at Lake View Residential Care HomeThank you for your feedback - and for some lovely comments about our team. I am sorry to hear that you felt our home was unsuitable for respite stay for residents with Alzheimer’s because of the need to spend time to get to know them well. Whether someone is staying with us for respite care or permanently we always complete a thorough and detailed assessment and individual care plan and take the time to get to know them so we are able to deliver the most appropriate care with kindness. I appreciate your father is back at home now but if you would like to discuss anything further please do feel free to contact me.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Lake View Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.799 for Lake View Residential Care Home is calculated as follows: ( (301 Excellents x 5) + (43 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 358 Ratings = 4.799
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lake View Residential Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Dannie

Dannie Sheldon

Job Title: Home Manager Joined: 2012

My name is Dannie and I am the Home Manager at Lake View I am also the Home's Moving and Handling Trainer and a trained Mental Health First Aider. I have worked for Sanctuary for 10 years. My Background has always been working in the care industry from the age of 16 when I started as a domestic assistant.


I love working at Lake View and I have a passion for leading a team that is caring, and kind and will go that extra mile for our amazing residents and their loved ones.

Kellea

Kellea Butler

Job Title: Deputy Manager Joined: 2018

I have been part of Sanctuary for 7 years, bringing over 21 years of knowledge and 16 years of hands-on experience in health and social care. With a strong background in leadership and team development, my expertise lies in mental health and elderly care, where I am passionate about making a real difference in people’s lives.


Working at Lakeview provides me with the opportunity to build meaningful relationships while ensuring that the highest standards of care and support are consistently delivered. I am passionate about fostering a positive work culture, mentoring staff, and driving continuous improvement

Tania

Tania Musah

Job Title: Activities Coordinator

I first started at Lake View in 2018, and I am the home's activities coordinator. What I like about the role is that it’s unique and so important. I find it really rewarding, and I love to make a difference to our residents by delivering meaningful activities. No two days are the same; we can go from organising a beach-themed weekend to playing bingo!

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