Lake View Residential Care Home

The team at Lake View Residential Care Home are all lovely and very caring, I have complete confidence that my mother is being well looked after, she was ver unsettled when she first came to stay at Lake view last May but the team were extremely patient and very reassuring and helped her to settle and make new friends. I would like to thank the team for everything they do and I have every confidence that my mom is receiving the best care possible. Thank you to everyone in the team at Lake View.

Since my mother has been a resident within the Dementia Unit at Lake View Residential Care Home I have been very pleased with the standard of care provided to her. Any health concerns which occur, no matter how minor, are always fed back to me along with resultant treatment if necessary. The home is clean and well maintained and the rooms bright and airy complete with en-suite facilities which allow personal freedom. However, the shining light of this care home is by far the staff right through from reception whose politeness is exceptional, to management and of course the carers themselves. The best compliment I can make is that all the staff treat the residents as if they were from their own family supporting them with respect and dignity as well as offering friendliness. I can confidently say that my mother who is very vulnerable, feels completely safe in their hands and above all else remains happy.

Since my mum has been here she is happy talking to everyone, enjoying the food and making friends. I would recommend Lake View Residential Care Home. We have seen a big difference in her and know she is safe and sound in here.

I find that the staf are very friendly and take good care of my mother. Also the overall cleanliness is excellent at the home and they often provide different activities for the residents to take part in if they want to. Would recommend it anytime

We are very happy with how we have been informed of the progress, she seems happy, settled and a lot more calm so that is wonderful. The food is very good and she is eating well. The home keeps us well informed, I do think that's so important as when people come in it can be so upsetting and this just gives you peace of mind.

Overall we are really happy with the staff at Lakeview and everything they have done for my dad, you are all fantastic and I have the peace of mind that my dad is in the right place.

I initially chose Lake View because of their understanding and support since I was moving my mother into a care home for the first time and from a different area of the country. There was always someone at the end of the phone to help, advise and reassure us. She moved in during lockdown, but every effort was made to keep me informed as to how she was settling in and facilitate visits. Her room is clean, comfortable and well-appointed. I have noticed a significant improvement in her well-being and general health. Most importantly, I have found all the staff to be friendly, cheerful and caring towards my mum.

Staff are friendly and my gran is well cared for.

Our mother moved into Lakeview at a time of losing her husband of over sixty years and also at the beginning of the coronavirus lockdowns. The past year has not been easy for everyone, but knowing that Mom is in a safe, clean, well-maintained environment with wonderful staff/carers who have built up friendships with her and have cared for her every need has made us as a family cope with the visiting restrictions during the lockdowns. Mom settled into life at Lakeview, she especially loves the food and the company of others and has gradually become more involved in the activities on offer. We would definitely recommend Lakeview, can't rate them highly enough.

Now my aunt has settled at Lake View, she clearly feels more secure. The care she receives gives us great confidence in her continued comfort. She particularly enjoys the creative activities and particularly the food! We are very grateful for the care and kindness that the staff show.

My mother was very anxious about being in a care home but was struggling so much so after her last fall we as a family decided it would be best for her to have support. We were a little worried about how she would cope. We were recommended this care home by another family member and we are so happy with the one we chose. The staff are so friendly and helpful. The communication is brilliant and my mother as improved so much. She looks happier and healthier and we as a family can now relax knowing she is being well cared for would highly recommend.

Both myself and my brother are more than satisfied with Lake View and are thankful to all the staff who are responsible for the care of our mother.

My mum has been in the care of Lakeview now for over 3 years. In that time I cannot think of one negative situation. Her care has been first class, all the staff have been so kind and considerate nothing has been too much trouble. I get regular updates since covid came into our lives their main concern at Lakeview has been the well being the of the residents, staff and family members. Everything put in place has been first class regarding the safety of everyone. I speak to Mum regularly on the phone and can tell how happy she is. I can't thank the staff enough for what they have done for Mum. 10 out of 10. I would highly recommend Lakeview to anyone who is considering moving a loved one into Lakeviews care.

We were looking for a care home for my dad to go into as we couldn't give him the care he needed 24/7. Lake View is a lovely care home and well presented. The manager and all her team are very caring and willing to help if you need anything.

Since I have been here I have been treated with so much respect. I am happy here, the happiest I have ever been. I have made new friends and like going to the activities. I have my budgies here and I'm so happy that I am still able to look after them by myself. The staff are really good to me and they are more like family.

They are doing an excellent job of looking after my mother, she very satisfied. The staff are friendly and always keen to help with queries and they are wonderful to me every visit I make, so I am very satisfied.

I believe the care home does its best to care for the residents. My mom has made a lot of new friends here, it has taken a lot off my mind to know she is being well cared for. She speaks highly of the members of staff.

Light and airy purpose-built home with all facilities on one floor, individual rooms are well-appointed. Staff care of my mother is good and any health issues are followed up promptly.

Since moving into Lake View, my aunty has had a new lease of life. The personal care she receives is second to none. The staff are very thoughtful and caring and spend time getting to know each resident to ensure they deliver the best care they can. Relatives receive regular updates concerning residents health and wellbeing. Visitors are always met with a warm welcome and informed of upcoming events. My aunty has as much company as she wants - it seems that there is always something happening and has even taken up a couple of new hobbies.

Overall, my family are pleased with the care my mother is receiving from the staff at Lake View. Mum would like more choices of food at lunchtime and salads to be available at tea-time. Unfortunately, sometimes the noise levels from the kitchen and sluice rooms can be quite high, especially at night.