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Lake View Residential Care Home

Brookside Avenue, Telford, Shropshire TF3 1LA
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Lake View Residential Care Home logo
Mum gets the best care at Lake ViewP C(Daughter of Resident/Service User)
Lake View Residential Care Home, Telford
The standard of care is excellentJulie H(Daughter of Resident/Service User)
Lake View Residential Care Home, Telford
Lake View is a friendly and caring place to reside in, one of the best.June D(Resident / Service User)
Lake View Residential Care Home, Telford

The team at Lake View are passionate about enriching the lives of their residents and supporting them to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from showing new residents and their families around their home, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from karaoke, pamper sessions and a...  

Care Provided by Lake View Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,280From £1,280

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1280 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

Contact Lake View Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Danni Sheldon (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Parking

  • Large car park with two disabled spaces

Lake View Residential Care Home Reviews (127)

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9.9

Lake View Residential Care Home has a Review Score of 9.9 (9.857) out of 10, based on 27 reviews in the last 2 years. Over all time Lake View Residential Care Home has 127 reviews.

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Showing 127 reviews matching selected criteria
Review from Jeff T (Son of Resident) published on 19 April 2022 Submitted via Website
Overall Experience

Since my mother has been a resident within the Dementia Unit at Lake View Residential Care Home I have been very pleased with the standard of care provided to her. Any health concerns which occur, no matter how minor, are always fed back to me along with resultant treatment if necessary. The home is clean and well maintained and the rooms bright and airy complete with en-suite facilities which allow personal freedom. However, the shining light of this care home is by far the staff right through from reception whose politeness is exceptional, to management and of course the carers themselves. The best compliment I can make is that all the staff treat the residents as if they were from their own family supporting them with respect and dignity as well as offering friendliness. I can confidently say that my mother who is very vulnerable, feels completely safe in their hands and above all else remains happy.

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Review from I R (Son of Resident) published on 19 April 2022 Submitted via Website
Overall Experience

Since my mum has been here she is happy talking to everyone, enjoying the food and making friends. I would recommend Lake View Residential Care Home. We have seen a big difference in her and know she is safe and sound in here.

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Review from B A (Son of Resident) published on 18 April 2022 Submitted via Website
Overall Experience

I find that the staf are very friendly and take good care of my mother. Also the overall cleanliness is excellent at the home and they often provide different activities for the residents to take part in if they want to. Would recommend it anytime

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Review from Tracey F (Daughter of Resident) published on 13 August 2021 Submitted via Website
Overall Experience

We are very happy with how we have been informed of the progress, she seems happy, settled and a lot more calm so that is wonderful. The food is very good and she is eating well. The home keeps us well informed, I do think that's so important as when people come in it can be so upsetting and this just gives you peace of mind.

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Review from Stuart S (Son of Resident) published on 14 July 2021 Submitted via Website
Overall Experience
The care home staff at Lakeview have been fantastic and really helpful not only to my dad but also to me and my family. It was a difficult time in the beginning but they stuck with it and helped my dad settle in and is now really settled. The staff keep me and the family up to date with everything from the well being of my dad and any changes in procedures so we are fully prepared for every visit. Booking times for visit is always easy and done in a friendly manner.

Overall we are really happy with the staff at Lakeview and everything they have done for my dad, you are all fantastic and I have the peace of mind that my dad is in the right place.

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Review from Andrea G (Daughter of Resident) published on 14 July 2021 Submitted via Website
Overall Experience

I initially chose Lake View because of their understanding and support since I was moving my mother into a care home for the first time and from a different area of the country. There was always someone at the end of the phone to help, advise and reassure us. She moved in during lockdown, but every effort was made to keep me informed as to how she was settling in and facilitate visits. Her room is clean, comfortable and well-appointed. I have noticed a significant improvement in her well-being and general health. Most importantly, I have found all the staff to be friendly, cheerful and caring towards my mum.

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Review from Claire F (Granddaughter of Resident) published on 2 June 2021 Submitted via Website
Overall Experience

Staff are friendly and my gran is well cared for.

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Review from Judith W (Daughter of Resident) published on 25 March 2021 Submitted via Website
Overall Experience

Our mother moved into Lakeview at a time of losing her husband of over sixty years and also at the beginning of the coronavirus lockdowns. The past year has not been easy for everyone, but knowing that Mom is in a safe, clean, well-maintained environment with wonderful staff/carers who have built up friendships with her and have cared for her every need has made us as a family cope with the visiting restrictions during the lockdowns. Mom settled into life at Lakeview, she especially loves the food and the company of others and has gradually become more involved in the activities on offer. We would definitely recommend Lakeview, can't rate them highly enough.

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Review from Hazel S (Niece of Resident) published on 8 March 2021 Submitted via Website
Overall Experience

Now my aunt has settled at Lake View, she clearly feels more secure. The care she receives gives us great confidence in her continued comfort. She particularly enjoys the creative activities and particularly the food! We are very grateful for the care and kindness that the staff show.

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Review from Kay L (Daughter of Resident) published on 5 March 2021 Submitted via Website
Overall Experience

My mother was very anxious about being in a care home but was struggling so much so after her last fall we as a family decided it would be best for her to have support. We were a little worried about how she would cope. We were recommended this care home by another family member and we are so happy with the one we chose. The staff are so friendly and helpful. The communication is brilliant and my mother as improved so much. She looks happier and healthier and we as a family can now relax knowing she is being well cared for would highly recommend.

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Review from Peter H (Son of Resident) published on 23 February 2021 Submitted via Website
Overall Experience
An excellent care home with caring staff who are doing an excellent job in very trying circumstances. My mother is well cared for and her medical needs are met promptly and with compassion.

Both myself and my brother are more than satisfied with Lake View and are thankful to all the staff who are responsible for the care of our mother.

Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care Home
Thank you so much for your kind words about our home and team - it is so appreciated.

Best wishes, Fae

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Review from David F (Son of Resident) published on 18 February 2021 Submitted via Website
Overall Experience

My mum has been in the care of Lakeview now for over 3 years. In that time I cannot think of one negative situation. Her care has been first class, all the staff have been so kind and considerate nothing has been too much trouble. I get regular updates since covid came into our lives their main concern at Lakeview has been the well being the of the residents, staff and family members. Everything put in place has been first class regarding the safety of everyone. I speak to Mum regularly on the phone and can tell how happy she is. I can't thank the staff enough for what they have done for Mum. 10 out of 10. I would highly recommend Lakeview to anyone who is considering moving a loved one into Lakeviews care.

Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care Home
Thank you for such a wonderful review - your kind words and recommendation are so appreciated by the manager and our team.

Best wishes, Fae

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Review from Maureen W (Daughter of Resident) published on 12 February 2021 Submitted via Website
Overall Experience

We were looking for a care home for my dad to go into as we couldn't give him the care he needed 24/7. Lake View is a lovely care home and well presented. The manager and all her team are very caring and willing to help if you need anything.

Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care Home
Thank you for such a lovely review - our team really appreciate your kind words.

Best wishes, Fae.

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Review from Robert P (Resident / Service User) published on 15 December 2020 Submitted via Website
Overall Experience

Since I have been here I have been treated with so much respect. I am happy here, the happiest I have ever been. I have made new friends and like going to the activities. I have my budgies here and I'm so happy that I am still able to look after them by myself. The staff are really good to me and they are more like family.

Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care Home

Thank you for such a lovely review - it is wonderful to hear how happy you are at Lake View.

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Review from Robert L (Son of Resident) published on 11 December 2020 Submitted via Website
Overall Experience

They are doing an excellent job of looking after my mother, she very satisfied. The staff are friendly and always keen to help with queries and they are wonderful to me every visit I make, so I am very satisfied.

Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care Home

Thank you for your kind words about our home, it's lovely to hear how pleased you are with the care your mother receives. Best wishes, Fae

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Review from Angela T (Daughter of Resident) published on 9 December 2020 Submitted via Website
Overall Experience

I believe the care home does its best to care for the residents. My mom has made a lot of new friends here, it has taken a lot off my mind to know she is being well cared for. She speaks highly of the members of staff.

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Review from M H (Son of Resident) published on 13 August 2020 Submitted via Postal Card
Overall Experience

Light and airy purpose-built home with all facilities on one floor, individual rooms are well-appointed. Staff care of my mother is good and any health issues are followed up promptly.

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Review from L E (Niece of Resident) published on 13 July 2020 Submitted via Postal Card
Overall Experience

Since moving into Lake View, my aunty has had a new lease of life. The personal care she receives is second to none. The staff are very thoughtful and caring and spend time getting to know each resident to ensure they deliver the best care they can. Relatives receive regular updates concerning residents health and wellbeing. Visitors are always met with a warm welcome and informed of upcoming events. My aunty has as much company as she wants - it seems that there is always something happening and has even taken up a couple of new hobbies.

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Review from D C (Daughter of Resident) published on 31 October 2019 Submitted via Postal Card
Overall Experience

Overall, my family are pleased with the care my mother is receiving from the staff at Lake View. Mum would like more choices of food at lunchtime and salads to be available at tea-time. Unfortunately, sometimes the noise levels from the kitchen and sluice rooms can be quite high, especially at night.

Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care Home

Thank you for your kind words about our care and thank you for your feedback. I will be sure to pass this onto Michelle and the team but in the meantime, do know that her door is always open, if you ever have a question or query. Best wishes, Fae.

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Review from Glenda F (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card
Overall Experience

Mom stayed for respite care whilst we were on holiday. I was concerned as she was vulnerable but I need not have worried. She has thrived, made new friends and joined in various activities. The staff are wonderful and really care. She will still visit regularly and join in and the staff are sad to see her go. I cannot praise Lake View highly enough. It's a wonderful place with wonderful, caring people. Thank you for everything.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 April 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Lake View Residential Care Home.

Meet the Team (3)

Dannie Sheldon
Dannie SheldonJob Title:Home ManagerJoined: 2012

My name is Dannie and I am the Home Manager at Lake View I am also the Home's Moving and Handling Trainer and a trained Mental Health First Aider. I have worked for Sanctuary for 10 years. My Background has always been working in the care industry from the age of 16 when I started as a domestic assistant.

I love working at Lake View and I have a passion for leading a team that is caring, and kind and will go that extra mile for our amazing residents and their loved ones.

Kellea Butler
Kellea ButlerJob Title:Deputy ManagerJoined: 2018

I have been part of Sanctuary for 7 years, bringing over 21 years of knowledge and 16 years of hands-on experience in health and social care. With a strong background in leadership and team development, my expertise lies in mental health and elderly care, where I am passionate about making a real difference in people’s lives.

Working at Lakeview provides me with the opportunity to build meaningful relationships while ensuring that the highest standards of care and support are consistently delivered. I am passionate about fostering a positive work culture, mentoring staff, and driving continuous improvement

Sam Welch
Sam WelchJob Title:Activities Coordinator

I first started at Lake View in 2018, and I am the home's activities coordinator. What I like about the role is that it’s unique and so important. I find it really rewarding, and I love to make a difference to our residents by delivering meaningful activities. No two days are the same; we can go from organising a beach-themed weekend to playing bingo!

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