Lake View Residential Care Home

Brookside Avenue, Telford TF3 1LA
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9.7 121 Reviews
  • Lake View Residential Care Home, Telford
The team at Lake View are passionate about enriching the lives of their residents and supporting them to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from showing new residents and their families around their home, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from karaoke, pamper sessions and a knit and natter group, to movie afternoons with popcorn in the home’s cinema, trips out into the community, pub lunches and animal visits.

The local community are embraced into life in the home, from school children who take part in activities, to a community choir, musicians and entertainers who regularly perform for the residents. And the home has its own piano for anyone who fancies some spontaneous music!

Lake View has its own a hair salon, with a mobile hairdresser visiting weekly, as well as a coffee shop for ‘Tea Tuesdays’ and relaxing with loved ones, who are welcome at any time.

The beautiful landscaped gardens have raised planters and wheelchair friendly pathways. This summer the residents have loved growing their own fruit and vegetables from seed in the polytunnel, harvesting their produce for the chef to use in the kitchen, giving them such a sense of achievement.

Mealtimes are another highlight, with home-cooked meals and freshly baked cakes for afternoon tea. In the dining rooms residents enjoy everything from roast dinners with all the trimmings to fish and chip Fridays, plus themed menus for special occasions.

The spacious bedrooms are beautifully furnished and decorated, with walk-in wet room showers.

Loved ones are embraced into life in the home and are welcome at any time. And there is a private family and friends Facebook page, where they can see what the residents have been enjoying doing, even if they can’t be there in person.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1207
  • RESPITE Self-Funded Residential Care: from £1207

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1207 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Lake View Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Danni Sheldon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Large car park with two disabled spaces

Lake View Residential Care Home Reviews (121)

9.7

Lake View Residential Care Home has a Review Score of 9.7 (9.722) out of 10, based on 35 reviews in the last 2 years.
Over all time Lake View Residential Care Home has 121 reviews.

Overall Experience
  • 95
  • 21
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Date Published
  • 121
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Reviewer Connection to Lake View Residential Care Home
  • 54
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  • 1
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Total of 121, showing 101-120
Review from M B (Daughter of Resident) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been welcomed by all the staff in this friendly care home. The staff are all caring and friendly. Communication with family is good and any problems soon sorted. Residents are treated with dignity.


However, there are less activities each week than we hoped for, although those that

are provided are good. It would be nice to see daily activities to fill the time. Many residents sleep much of the time or sit in silence.
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Review from Martin H (Brother of Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very welcoming centre. Very clean and tidy with attentive and happy staff. Residents appear to be well looked after by caring and compassionate staff. Always a smile for everyone, residents and visitors alike.
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Review from Robert H (Brother of Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From arriving to leaving, it was a pleasure to use the premises. Every visit you are assured of a warm welcome from a team of excellent staff, who are always happy, which transfers to the residents.
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Review from Janice F (Daughter of Resident) published on 23 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Mum first came to Lakeview she was too nervous to come out of her room. The home staff were excellent spending time with Mum in her room getting to know her and eventually persuading her to join in the activities in the lounge. She now spends most days in the lounge with the other residents and
feels at home there.
She needs help with most things and this is always provided by the staff with a smile.
Mum's room is comfortable and all areas of the building are clean and tidy.
Nobody really wants to live in a care home but if you have to Lakeview is as nice a place as you could hope for.
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Review from Jane H (Daughter-in-law of Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely home very welcoming and good staff my father-in-law is happy.
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Review from N K (Daughter of Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first walked into Lake View Residential Care Home just over a year ago when I was looking for a place for my mum. I was very impressed with not only the layout and feel of the home but also the staff's attitude. Many staff have changed however, all are friendly and give not only my mum but other
residents, the care and support they all need which is varying and not an easy job at all. From the office to carers and all inbetween they make Lake View the home from home it needs to be for all the residents and their families.
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Review from Suzanne H (Granddaughter of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been really impressed by the care my Grandma has received here. Her room is wonderfully clean and there are lots of activities to take part in if she wants. The staff all take a genuine interest in residents and it is obvious that they care.
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Review from Gillian H (Daughter of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been cared for really well by all the staff.
She is much better now that her medication is administered as and when required and she is checked overnight.
Unable to fault the care to date.
All the staff genuinely care about the residents.
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Review from E H T (Granddaughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving to Lake View has been fantastic for my grandfather. He has settled really well. The range of activities and choice means he is intellectually stimulated. His wellbeing has improved and the staff create a warm, welcoming, home-like atmosphere. He has told me that he feels so much happier here.
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Review from S S (Granddaughter of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is great the teams of staff on the floor level my grandad is on are all fantastic. The level of care they give to him and the other residents is excellent. The home facilities are great too. My grandad has settled in really quickly from moving in recently to the home from a previous home and
its all down to all the staff involved from the carers to the management, they have all be fab!
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Review from Janet H (Regular Volunteer) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit Lake View once a month. I am a local Parish Priest. I have observed excellent care and support provided to the residents and their families. The environment is stimulating and friendly "just as home should be." Clients are shown respect and dignity.
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Review from Geraldine S (Friend of Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely place with great people.
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Review from Muriel M (Resident) assisted by family/friend published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy living here. The staff are friendly and caring. The food is good.
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Review from G W (Wife of Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I bring my husband with dementia to this home to different functions. The activities coordinator organises these things and makes and excellent job with all the residents.
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Review from Christine S (Daughter of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Clients are not shaved regularly. Personal items always getting lost. Carers give good care but little interaction with clients. Too much paperwork for staff to fill in. Floors regularly smell of urine.
Reply from Leigh Smithson, Home Manager at Lake View Residential Care Home

I’m sorry you feel we haven’t lived up to your expectations, please do come and speak to me directly so we’re able to talk about your concerns. Regarding your comments, we respect our residents’ wishes and at times they prefer not to have a shave. Sometimes things can get misplaced but my team are always there to help find them. I’m confident our home doesn’t smell as my staff work hard to ensure any isolated episodes are dealt with swiftly – in fact, we’re often complimented about how pleasant it smells.
Keeping care plans updated is a vital part of our role to ensure we are able to deliver the very best care and support to all of our residents – please be assured this time is balanced with spending quality time with our residents – we are genuinely dedicated to ensuring everyone is happy and contented here.

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Review from Jeanne (Daughter of Resident) published on 13 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The end of life care my mother has received has been excellent. The staff have been so compassionate and kind far beyond duty. I would have no hesitation in recommending Lake View Residential Care Home for this type of care. After my mother's death (30.8.16) this care was extended to helping me.
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Review from Janette E (Daughter of Resident) published on 12 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall we have no problems with the home, they provide brilliant care for my mom. Unfortunately, we have had an incident that my mom was found at the bottom of the stairs resulting in a fractured collar bone and a fracture in her lower back. The staff were absolutely brilliant throughout this incident
and I hope management have put new procedures in place to prevent this happening to someone else.
Reply from Leigh Smithson, Home Manager at Lake View Residential Care Home

"Thank you for your review and all the positive ratings, comments and recommendation. We would like to reassure you that we take the safety and welfare of all our residents extremely seriously. Please contact me if you would like to discuss safety arrangements at Lake View. We are so pleased that your mum has made a full recovery and is happy and enjoying living with us here at Lake View.”

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Review from Nora T (Wife of Resident) published on 15 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than happy with my husband being at Lake View, it's like a hotel. If I could give it 5 stars, I would.
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Review from Lucy P (Resident) published on 9 September 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The food is OK. The staff are good. The entertainment is good. I enjoy the singers and the company.
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Review from Elizabeth A (Daughter of Resident) published on 7 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On behalf of all the family I would like you to know our profound appreciation for the way in which you care for my father and your professional approach in making us all so welcome when we visit. I can see my father is settled and happy. He gets the stimulation he needs, the home is light and airy,
beautifully decorated and well equipped.
The day my father moved in we all felt anxious and did not know what to expect. Those fears have disappeared. This is down to excellent communication between all professional bodies involved.
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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Lake View Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.722 for Lake View Residential Care Home is calculated as follows: ( (326 Excellents x 5) + (68 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 417 Ratings = 4.722
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lake View Residential Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Dannie

Dannie Sheldon

Job Title: Home Manager Joined: 2012

My name is Dannie and I am the Home Manager at Lake View I am also the Home's Moving and Handling Trainer and a trained Mental Health First Aider. I have worked for Sanctuary for 10 years. My Background has always been working in the care industry from the age of 16 when I started as a domestic assistant.


I love working at Lake View and I have a passion for leading a team that is caring, and kind and will go that extra mile for our amazing residents and their loved ones.

Shaun

Shaun Peters

Job Title: Deputy Manager Joined: 2015

I am the Deputy Manager of Lake View first started working for Sanctuary Care in 2015 and it has felt like home ever since. I am very passionate about what I do and love to meet new people. I hope to spread kindness and a smile each day.

Tania

Tania Musah

Job Title: Activities Coordinator Joined: 2018

I first started at Lake View in 2018 and I am the home's activities coordinator. What I like about the role is that it’s unique and so important. I find it really rewarding and I love to make a difference to our residents by delivering meaningful activities. No two days are the same we can go from organising a beach-themed weekend to playing bingo!

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