Lake View Residential Care Home

Brookside Avenue, Telford TF3 1LA
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9.8 124 Reviews
  • Lake View Residential Care Home, Telford
The team at Lake View are passionate about enriching the lives of their residents and supporting them to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from showing new residents and their families around their home, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from karaoke, pamper sessions and a knit and natter group, to movie afternoons with popcorn in the home’s cinema, trips out into the community, pub lunches and animal visits.

The local community are embraced into life in the home, from school children who take part in activities, to a community choir, musicians and entertainers who regularly perform for the residents. And the home has its own piano for anyone who fancies some spontaneous music!

Lake View has its own a hair salon, with a mobile hairdresser visiting weekly, as well as a coffee shop for ‘Tea Tuesdays’ and relaxing with loved ones, who are welcome at any time.

The beautiful landscaped gardens have raised planters and wheelchair friendly pathways. This summer the residents have loved growing their own fruit and vegetables from seed in the polytunnel, harvesting their produce for the chef to use in the kitchen, giving them such a sense of achievement.

Mealtimes are another highlight, with home-cooked meals and freshly baked cakes for afternoon tea. In the dining rooms residents enjoy everything from roast dinners with all the trimmings to fish and chip Fridays, plus themed menus for special occasions.

The spacious bedrooms are beautifully furnished and decorated, with walk-in wet room showers.

Loved ones are embraced into life in the home and are welcome at any time. And there is a private family and friends Facebook page, where they can see what the residents have been enjoying doing, even if they can’t be there in person.
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Care Provided by Lake View Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1207
  • RESPITE Self-Funded Residential Care: from £1207

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1207 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Lake View Residential Care Home to find out the exact price for your requirements.

Contact Lake View Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lake View Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Danni Sheldon (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Large car park with two disabled spaces

Lake View Residential Care Home Reviews (124)

9.8

Lake View Residential Care Home has a Review Score of 9.8 (9.799) out of 10, based on 30 reviews in the last 2 years.
Over all time Lake View Residential Care Home has 124 reviews.

Overall Experience
  • 98
  • 21
  • 5
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Date Published
  • 124
  • 4
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  • 30
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Reviewer Connection to Lake View Residential Care Home
  • 57
  • 25
  • 13
  • 7
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 124, showing 21-40
Review from M F (Son of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for the care and support you have provided to my Mum over the last 3 years. She has very much benefited from the care and compassion you have given.
Happy New Year and best wishes for 2025 to everyone at Lake View.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care HomeThank you so much for your thoughtful feedback. It means a great deal to know that your mum has benefited from the devoted team's care and compassion. Your kind words will be greatly appreciated by the home manager and her whole team. Wishing you and your family a Happy New Year and all the best for 2025!
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Review from M E (Son of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While my mom was in Lake View in my experience and heat I saw was the staff on floor 1 were exceptional and very caring.
The staff were also caring to the family of the resident.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care HomeThank you for your kind words. We're so delighted hear that you found the staff to be exceptional and caring at Lake View. It means a lot to us that both residents and their families feel so supported and cared for. Your feedback is truly appreciated, thank you.
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Review from S G (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident of Lake View Residential on respite care. She has settled in really quickly and has been made to feel very welcome. All of our concerns about her going into a care home were immediately put to rest upon viewing the facility, meeting the staff and other residents, everyone seems
genuinely happy, positive and upbeat upon every visit.
The facilities are very good. The staff have gone to great lengths to accommodate my mother in terms of what she would like to eat and encourage her to interact. They have even helped her maintain outside friendships helping her write cards/letters which is really important to help her to engage with people socially.
Mum seems very proud of her room, always happy to give anyone a tour who comes to visit taking pride in the overall facility. They have been good at communicating with the family and alerting us to any medical appointments or developments with Mum and enabling her to call us at will or for us to call her for a chat.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care HomeThank you for sharing such a thoughtful review about Lake View. We're delighted to hear that your mother has settled in so well and feels at home with us. It's wonderful to hear that the team are able to support your mother in such meaningful ways, especially with her letter writing. Your feedback is greatly appreciated and the team will be very proud to read your comments, thank you.
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Review from Victoria J (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident for respite care for just over two weeks. He was made to feel very welcome on arrival and settled quickly. The environment was very clean and pleasant. When I collected Dad I could see he had been treated with kindness and respect throughout his stay. All the staff were lovely.
Thank you for taking such good care of my Dad.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care HomeThe team at Lake View will be so touched to read your kind words about your father's respite stay - please do contact us if you need any support in the future, we would be delighted to welcome your father back to stay with us.
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Review from Julia G (Daughter of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved in on the 18th April, the staff are amazing, very friendly, kind and very professional. My dad loves being in Lakeview care home, he is very happy. Very clean and has great food. Thank you everyone at Lakeview for making my dad's life so happy. Myself and my sister are very grateful.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care HomeThank you for your wonderful review, we are delighted that your father has settled into Lake View so well and is thriving there.
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Review from T S (Son of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother went into Lake View initially for respite care following the death of my father at the end of 2020, during Covid so we were unable to preview the home but it had a good reputation. My mother had dementia which steadily progressed. Our first impressions during visits (once allowed) were mixed.
Sometimes Mum was unkempt and this was a concern. Things did seem to improve in 2023 as staffing seemed to improve/increase but I still feel dementia residents could have been better occupied. At the end of her life, however, care was exemplary and could not have been better.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care HomeThank you for your review and your comments about the exemplary care provided by our team at Lake View. While personal care is extremely important, occasionally a resident may refuse certain aspects of this, and we must respect their wishes. I can assure you our staffing ratios have always been correct and that our team adopt a whole-home approach when it comes to providing engaging and stimulating person-centred activities for our residents to enjoy.
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Review from Michelle D (Daughter of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was accepted into Lakeview.
I and my sister looked around and thought immediately that it was the one for Mum.
Fantastic people work there, both male and female, which I think is so important as it shows diversity.
The people who work there are friendly, approachable, informative, kind, caring
and fun.
My mum's first Christmas was full of care, compassion, fun, activities, love, joy, thoughtfulness and dignity.
The individuals who work at Lakeview are compassionate, lovely characters, passionate, caring, thoughtful, innovative, individual approach and happy.
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Review from Joanne T (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Currently, my mom is in respite at the Lake View Residential Care Home. She has been thriving since she has been there. They have helped her walk more; she is so much happier and confident - it’s lovely to see.
Always willing to help with questions. Nothing is too much trouble - absolutely outstanding.
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Review from Julie S (Daughter of Resident) published on 2 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived at Lake View in February for respite initially, then stayed and has been there ever since. She was not well at first and we feared she would deteriorate, but the home staff have looked after her extremely well. She is now well, happy and settled. The staff not only care for the residents
but enrich their lives with activities and events too. Families are welcomed and also invited to attend events. It is a lovely home and the staff are brilliant.
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Review from S M (Daughter of Resident) published on 2 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the last couple of months, my Mum has had quite a few issues relating to her health, on every occasion the staff have noticed and immediately called for medical assistance (each time an ambulance has been required). The staff have stayed with Mum ensuring she is comfortable and not anxious whilst
waiting for the ambulance to arrive, they have had the correct paperwork and medical notes to hand to give to the paramedics and have also given personal observations to what the health issues are as Mum suffers with dementia and gets confused easily. Since being at Lakeview Mum has deteriorated rapidly with her mental capacity but the carers providing her care try and keep her engaged and encourage her to take part in activities. It is a care home I would very happily recommend. All staff from managers down to the handyman and domestics all respect and engage with all residents, something that not always happen in other homes.
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Review from R M (Daughter of Resident) published on 22 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came for a short respite stay at Lake View he really enjoyed the food and said the staff were fantastic. I’m a full-time carer for my dad so finding a home where I could see he was well looked after and happy was my priority. Will definitely be looking to rebook more respite care in the future.
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Review from Sally H (Daughter of Resident) published on 22 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lakeview looked after Mum for 6 years until her death at the home in October. Throughout her time there she enjoyed days out, numerous activities, great food and above all kindness, compassion and companionship from the brilliant staff. The staff went above and beyond during her final days making a
difficult time as comfortable as possible for our family. I cannot recommend them highly enough.
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Review from Betty H (Resident) assisted by family/friend published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with everything here at Lake View. The staff is pleasant and nothing is too much, family happy with everything.
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Review from Michael H (Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The 'home' is very clean. The staff are also very kind. The food is very good with a 'variety of menus'. Drugs are kept in a safe and strict place.
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Review from R T (Husband of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has settled in very well. She has a ground-floor room with a door into the garden. We have sat outside when the weather has been suitable, she likes this.
The premises, including my wife's room, are always very tidy.
Now her meals have been reassessed, she is very happy with her meals and
the choices.
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Review from N S (Resident) assisted by family/friend published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff cannot spend enough time "caring" due to the amount of time spent on cradles. The menus sent out by the dietician are not diabetic friendly with options containing carbs for lunch and dinner which is unsafe for a diabetic to consume at every meal.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care HomeThank you for your review. We are so sorry you feel this way. Our electronic care planning system kradle is there to give our staff more time to spend with our residents, as they record information at the point of care. We invited you and fellow residents to sample our winter menus and recommend any changes which could be made, and our chef is always happy to offer alternative dishes if anybody would like something different to the menu of the day. Please do speak to our home manager directly with any concerns, her door is always open.
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Review from C N (Son of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At the time of this review, Mom's room has suffered a leak/water damage. She has had to move to a temporary room on a different floor. This seems to be managed ok but there is no indication to complete repairs. Generally, Mom is well known and understood by staff who provide excellent care. Staff are
approachable and friendly and efforts to raise funds and provide a range of activities are welcome. The environment is clean, friendly and supportive.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care HomeThank you for your review and your praise for our team. We are sorry there has been a delay in repainting the ceiling following the leak, which was caused by damage following the recent storms. While the leak has stopped and your mother has settled back into her bedroom, with our maintenance operative checking the area daily, we are waiting for some final work to be completed before repainting the area. We hope to update you imminently but in the meantime, please don’t hesitate to speak to our home manager directly with any concerns.
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Review from H P (Daughter of Resident) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for short-term respite period. Very pleased with all aspects of the home and would highly recommend it.
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Review from Stephanie B (Daughter of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum initially went into Lake View for respite care in February 2023 but she has ended up staying there. Mum's dementia means that she doesn't really understand where she is or why she is there, but every time I visit her she seems happy. She has a lovely-sized room that looks out towards the lake and
a nice ensuite bathroom. I was initially quite worried about how she would settle in, but from the very first day, all of the staff have been absolutely brilliant with her and they have put my mind at ease. Whenever I visit, the staff always seem really happy and upbeat, taking part in activities with the residents, singing and dancing with them and treating them with the utmost kindness and compassion. I'm always kept informed about everything to do with Mum and for the first time in nearly three years, I am able to go on holiday without worrying.
Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care HomeThank you so much for your kind words and review. It's wonderful to hear how confident you feel in the care that our team provide for your mum and that you are now able to relax with the peace of mind that she is in the safest hands. Best wishes, Fae.
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Review from J C (Daughter of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Lake View the end of March 2023 after having a fall it was impossible for her to return home, since then I can only give full praise to the wonderful care mum has received from all the staff, they keep me updated on a regular basis regarding mum's health and are always easily accessible
any time of day. A big thank you to you all.
Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care HomeThank you so much for your review - it is so appreciated by our team, we really appreciate it. Best wishes.
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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Lake View Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.799 for Lake View Residential Care Home is calculated as follows: ( (301 Excellents x 5) + (43 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 358 Ratings = 4.799
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lake View Residential Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Dannie

Dannie Sheldon

Job Title: Home Manager Joined: 2012

My name is Dannie and I am the Home Manager at Lake View I am also the Home's Moving and Handling Trainer and a trained Mental Health First Aider. I have worked for Sanctuary for 10 years. My Background has always been working in the care industry from the age of 16 when I started as a domestic assistant.


I love working at Lake View and I have a passion for leading a team that is caring, and kind and will go that extra mile for our amazing residents and their loved ones.

Kellea

Kellea Butler

Job Title: Deputy Manager Joined: 2018

I have been part of Sanctuary for 7 years, bringing over 21 years of knowledge and 16 years of hands-on experience in health and social care. With a strong background in leadership and team development, my expertise lies in mental health and elderly care, where I am passionate about making a real difference in people’s lives.


Working at Lakeview provides me with the opportunity to build meaningful relationships while ensuring that the highest standards of care and support are consistently delivered. I am passionate about fostering a positive work culture, mentoring staff, and driving continuous improvement

Tania

Tania Musah

Job Title: Activities Coordinator

I first started at Lake View in 2018, and I am the home's activities coordinator. What I like about the role is that it’s unique and so important. I find it really rewarding, and I love to make a difference to our residents by delivering meaningful activities. No two days are the same; we can go from organising a beach-themed weekend to playing bingo!

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