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Lake View Residential Care Home

Brookside Avenue, Telford, Shropshire TF3 1LA
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Lake View Residential Care Home logo
Mum gets the best care at Lake ViewP C(Daughter of Resident/Service User)
Lake View Residential Care Home, Telford
The standard of care is excellentJulie H(Daughter of Resident/Service User)
Lake View Residential Care Home, Telford
Lake View is a friendly and caring place to reside in, one of the best.June D(Resident / Service User)
Lake View Residential Care Home, Telford

The team at Lake View are passionate about enriching the lives of their residents and supporting them to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from showing new residents and their families around their home, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from karaoke, pamper sessions and a...  

Care Provided by Lake View Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,280From £1,280

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1280 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

Contact Lake View Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Danni Sheldon (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Parking

  • Large car park with two disabled spaces

Lake View Residential Care Home Reviews (127)

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9.9

Lake View Residential Care Home has a Review Score of 9.9 (9.857) out of 10, based on 27 reviews in the last 2 years. Over all time Lake View Residential Care Home has 127 reviews.

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Showing 127 reviews matching selected criteria
Review from John S (Son of Resident) published on 31 January 2025 Submitted via Website
Overall Experience
Had yet another lunch/dinner with Mom at the care home and the service, quality and value for money are excellent.
Mom doesn't like travelling anymore, so the family come to her and she really enjoys our meals together.

I would highly recommend this to anyone.

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Review from J W (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card
Overall Experience

I am very happy with the support my dad is given. The staff are very helpful. The only thing I would say is that some of dad's clothes go missing, I know this is not easy to amend as some of the residents forget things. I did try to mark all of his clothes, the socks and pants can be difficult to mark. Would it be a good idea to put these in a washing hot bag and mark with the room number. The other thing is could the morning staff put some different clothes on.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your valuable feedback. We're delighted to hear that you're so happy with the care and support your dad receives, and we appreciate your suggestions regarding the laundry. We've actually been promoting a new tagging system which we'd love you to try, where tiny name tags are attached...  

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Review from Georgia H (Granddaughter of Resident) published on 23 January 2025 Submitted via Website
Overall Experience
My nan was at Lake View, the care she was given was amazing beyond words even to her last days. They were amazing to the family and gave us so much support and confidence. We couldn't thank you enough as a family for all your kindness and love you gave nan and us. You are all superhero's in our eyes.

Thank you for giving my nan astounding last year.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you so much for your beautiful words, our team at Lake View will be so proud to read your comments. We are touched to hear that the care they provided for your nan made such a positive difference during her final year. We're so glad the team could offer you all the comfort and confidence you...  

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Review from Stephanie B (Daughter of Resident) published on 22 January 2025 Submitted via Website
Overall Experience

My mum has been in Lake View Residential Care Home for almost 2 years now and I can honestly say that the care she receives is second to none. There doesn't seem to be a very high turnover of staff which means that you always see the same friendly and familiar faces. As I have no siblings, Mum's care has been my sole responsibility but when she moved into Lake View, I received so much help and support from all of the staff to the point that they now feel like my extended family. There are lots of activities for the residents to get involved in and the staff always show so much care and compassion. You are always kept so well informed about everything to do with your loved one, no matter how minor. I would have absolutely no hesitation in recommending Lake View to anyone.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for such a heartfelt and glowing review. We are so pleased to hear that your mum has felt at home at Lake View for the past two years and that our care has given you the support and peace of mind you deserve. It's wonderful to know that our consistent, friendly team has become like an...  

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Review from M F (Son of Resident) published on 14 January 2025 Submitted via Website
Overall Experience
Thank you for the care and support you have provided to my Mum over the last 3 years. She has very much benefited from the care and compassion you have given.

Happy New Year and best wishes for 2025 to everyone at Lake View.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you so much for your thoughtful feedback. It means a great deal to know that your mum has benefited from the devoted team's care and compassion. Your kind words will be greatly appreciated by the home manager and her whole team. Wishing you and your family a Happy New Year and all the best for 2025!

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Review from M E (Son of Resident) published on 9 December 2024 Submitted via Postal Card
Overall Experience
While my mom was in Lake View in my experience and heat I saw was the staff on floor 1 were exceptional and very caring.

The staff were also caring to the family of the resident.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your kind words. We're so delighted hear that you found the staff to be exceptional and caring at Lake View. It means a lot to us that both residents and their families feel so supported and cared for. Your feedback is truly appreciated, thank you.

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Review from S G (Daughter of Resident) published on 19 November 2024 Submitted via Website
Overall Experience
My mother is a resident of Lake View Residential on respite care. She has settled in really quickly and has been made to feel very welcome. All of our concerns about her going into a care home were immediately put to rest upon viewing the facility, meeting the staff and other residents, everyone seems genuinely happy, positive and upbeat upon every visit.
The facilities are very good. The staff have gone to great lengths to accommodate my mother in terms of what she would like to eat and encourage her to interact. They have even helped her maintain outside friendships helping her write cards/letters which is really important to help her to engage with people socially.

Mum seems very proud of her room, always happy to give anyone a tour who comes to visit taking pride in the overall facility. They have been good at communicating with the family and alerting us to any medical appointments or developments with Mum and enabling her to call us at will or for us to call her for a chat.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for sharing such a thoughtful review about Lake View. We're delighted to hear that your mother has settled in so well and feels at home with us. It's wonderful to hear that the team are able to support your mother in such meaningful ways, especially with her letter writing. Your feedback is greatly appreciated and the team will be very proud to read your comments, thank you.

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Review from Victoria J (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card
Overall Experience

My father was a resident for respite care for just over two weeks. He was made to feel very welcome on arrival and settled quickly. The environment was very clean and pleasant. When I collected Dad I could see he had been treated with kindness and respect throughout his stay. All the staff were lovely. Thank you for taking such good care of my Dad.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

The team at Lake View will be so touched to read your kind words about your father's respite stay - please do contact us if you need any support in the future, we would be delighted to welcome your father back to stay with us.

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Review from Julia G (Daughter of Resident) published on 14 May 2024 Submitted via Website
Overall Experience

My dad moved in on the 18th April, the staff are amazing, very friendly, kind and very professional. My dad loves being in Lakeview care home, he is very happy. Very clean and has great food. Thank you everyone at Lakeview for making my dad's life so happy. Myself and my sister are very grateful.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your wonderful review, we are delighted that your father has settled into Lake View so well and is thriving there.

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Review from T S (Son of Resident) published on 19 January 2024 Submitted via Postal Card
Overall Experience

My mother went into Lake View initially for respite care following the death of my father at the end of 2020, during Covid so we were unable to preview the home but it had a good reputation. My mother had dementia which steadily progressed. Our first impressions during visits (once allowed) were mixed. Sometimes Mum was unkempt and this was a concern. Things did seem to improve in 2023 as staffing seemed to improve/increase but I still feel dementia residents could have been better occupied. At the end of her life, however, care was exemplary and could not have been better.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your review and your comments about the exemplary care provided by our team at Lake View. While personal care is extremely important, occasionally a resident may refuse certain aspects of this, and we must respect their wishes. I can assure you our staffing ratios have always been...  

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Review from Michelle D (Daughter of Resident) published on 17 January 2024 Submitted via Website
Overall Experience
Mum was accepted into Lakeview.
I and my sister looked around and thought immediately that it was the one for Mum.
Fantastic people work there, both male and female, which I think is so important as it shows diversity.
The people who work there are friendly, approachable, informative, kind, caring and fun.
My mum's first Christmas was full of care, compassion, fun, activities, love, joy, thoughtfulness and dignity.

The individuals who work at Lakeview are compassionate, lovely characters, passionate, caring, thoughtful, innovative, individual approach and happy.

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Review from Joanne T (Daughter of Resident) published on 8 January 2024 Submitted via Website
Overall Experience
Currently, my mom is in respite at the Lake View Residential Care Home. She has been thriving since she has been there. They have helped her walk more; she is so much happier and confident - it’s lovely to see.

Always willing to help with questions. Nothing is too much trouble - absolutely outstanding.

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Review from Julie S (Daughter of Resident) published on 2 January 2024 Submitted via Website
Overall Experience

Mum arrived at Lake View in February for respite initially, then stayed and has been there ever since. She was not well at first and we feared she would deteriorate, but the home staff have looked after her extremely well. She is now well, happy and settled. The staff not only care for the residents but enrich their lives with activities and events too. Families are welcomed and also invited to attend events. It is a lovely home and the staff are brilliant.

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Review from S M (Daughter of Resident) published on 2 January 2024 Submitted via Website
Overall Experience

During the last couple of months, my Mum has had quite a few issues relating to her health, on every occasion the staff have noticed and immediately called for medical assistance (each time an ambulance has been required). The staff have stayed with Mum ensuring she is comfortable and not anxious whilst waiting for the ambulance to arrive, they have had the correct paperwork and medical notes to hand to give to the paramedics and have also given personal observations to what the health issues are as Mum suffers with dementia and gets confused easily. Since being at Lakeview Mum has deteriorated rapidly with her mental capacity but the carers providing her care try and keep her engaged and encourage her to take part in activities. It is a care home I would very happily recommend. All staff from managers down to the handyman and domestics all respect and engage with all residents, something that not always happen in other homes.

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Review from R M (Daughter of Resident) published on 22 December 2023 Submitted via Website
Overall Experience

My dad came for a short respite stay at Lake View he really enjoyed the food and said the staff were fantastic. I’m a full-time carer for my dad so finding a home where I could see he was well looked after and happy was my priority. Will definitely be looking to rebook more respite care in the future.

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Review from Sally H (Daughter of Resident) published on 22 December 2023 Submitted via Website
Overall Experience

Lakeview looked after Mum for 6 years until her death at the home in October. Throughout her time there she enjoyed days out, numerous activities, great food and above all kindness, compassion and companionship from the brilliant staff. The staff went above and beyond during her final days making a difficult time as comfortable as possible for our family. I cannot recommend them highly enough.

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Review from Betty H (Resident / Service User) published on 22 December 2023 Submitted via Postal Card
Overall Experience

Very happy with everything here at Lake View. The staff is pleasant and nothing is too much, family happy with everything.

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Review from Michael H (Resident / Service User) published on 11 December 2023 Submitted via Postal Card
Overall Experience

The 'home' is very clean. The staff are also very kind. The food is very good with a 'variety of menus'. Drugs are kept in a safe and strict place.

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Review from R T (Husband of Resident) published on 11 December 2023 Submitted via Postal Card
Overall Experience
My wife has settled in very well. She has a ground-floor room with a door into the garden. We have sat outside when the weather has been suitable, she likes this.
The premises, including my wife's room, are always very tidy.

Now her meals have been reassessed, she is very happy with her meals and the choices.

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Review from N S (Resident / Service User) published on 27 November 2023 Submitted via Postal Card
Overall Experience

Staff cannot spend enough time "caring" due to the amount of time spent on cradles. The menus sent out by the dietician are not diabetic friendly with options containing carbs for lunch and dinner which is unsafe for a diabetic to consume at every meal.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your review. We are so sorry you feel this way. Our electronic care planning system kradle is there to give our staff more time to spend with our residents, as they record information at the point of care. We invited you and fellow residents to sample our winter menus and recommend...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 April 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (9)

Accreditations

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Meet the Team (3)

Dannie Sheldon
Dannie SheldonJob Title:Home ManagerJoined: 2012

My name is Dannie and I am the Home Manager at Lake View I am also the Home's Moving and Handling Trainer and a trained Mental Health First Aider. I have worked for Sanctuary for 10 years. My Background has always been working in the care industry from the age of 16 when I started as a domestic assistant.

I love working at Lake View and I have a passion for leading a team that is caring, and kind and will go that extra mile for our amazing residents and their loved ones.

Kellea Butler
Kellea ButlerJob Title:Deputy ManagerJoined: 2018

I have been part of Sanctuary for 7 years, bringing over 21 years of knowledge and 16 years of hands-on experience in health and social care. With a strong background in leadership and team development, my expertise lies in mental health and elderly care, where I am passionate about making a real difference in people’s lives.

Working at Lakeview provides me with the opportunity to build meaningful relationships while ensuring that the highest standards of care and support are consistently delivered. I am passionate about fostering a positive work culture, mentoring staff, and driving continuous improvement

Sam Welch
Sam WelchJob Title:Activities Coordinator

I first started at Lake View in 2018, and I am the home's activities coordinator. What I like about the role is that it’s unique and so important. I find it really rewarding, and I love to make a difference to our residents by delivering meaningful activities. No two days are the same; we can go from organising a beach-themed weekend to playing bingo!

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