Darwin Court Care Home - Avery Healthcare

Darwin Court for us is like a home, a haven to come to. Chrissy has always welcomed us with open arms, and makes us feel that she cares for mum's needs when mum has stayed here. The facilities are very nice but the staff brings them to life. They work very hard, diligently and even if they're busy they always stop to answer queries or give us a welcoming chat. Can't really thank them enough for all they do.

It's a whirlwind of emotions associated with a loved one going into full time care - A friend who had experienced this said to me that they can't look after your loved one the way you do at home - but while that is true, however, I don't feel that my husband is lacking in care - his needs are well met and he is fond of his carers and they appear to be fond of him and offer affection to him and other residents which is lovely to see as a relative.

Dad has generally settled into life at Darwin Court. It was hard for him to adjust at first. He gets very emotional and often says he's lonely. He enjoys the Bingo afternoons and listening to the entertainers and finds them uplifting. I found the experience of dad leaving us upsetting and difficult even though I knew it was for the best, for dad and us. I have to mention in particular certain people who have been very kind and helpful to dad and myself. I appreciate their help so much and I know he does. Chrissy and Hayley have been helpful and encouraging. Aimee and Deb have been outstanding carers. They really do go above and beyond and really do care. Liz has been good. She helped dad the morning he was very ill in his bedroom. I found him asleep in his chair after having nose bleeds and being sick. He had been given breakfast in his room which was untouched. I hate to say it but I feel the young carer who gave it to dad could possibly have ignored him, being in the messy state he was in, Liz came straight away helped dad and realised he needed medical assistance. He was taken to hospital, pneumonia was diagnosed. Michelle, the activity lady is wonderful and really has helped dad by chatting with him and getting him to join in with things. The laundry ladies and the cleaners are always friendly and helpful, as are the receptionists. A little thing but dad enjoys having a hot chocolate every day in the bistro. I feel dad could sometimes benefit with a bit more help with his personal care and his changes of clothes. On the whole, I am pleased with Darwin and the care he is getting.

The care team have been great and made mum feel very welcome and comfortable in her room and on the suite. The whole team have made and changed processes and equipment to make transitioning mum the most comfortable as possible. Mum loves the room however enjoys spending time in the well equipped lounge. Food is very tasty with lots of options to cover all her needs however could be hotter (minor issue). I am very happy with.

The level of care and attention to detail was very good . Nothing seemed to much trouble once asked. The staff were polite and kind though out the stay . The general atmosphere of the place is very pleasing and comforting.

We found Darwin Court to be clean, very spacious and welcoming.

I can't thank Christine enough for all her help + persistance in helping us to get a place for Dad that weill all of his needs. She is the only person to have treated Dad like an actual human being. She is a star!

My father has received excellent care over the past month, in fact for the whole time he has been here - 18 months. He is treated with respect and kindness at all times. He has just celebrated his 100th birthday. The staff helped us give him a wonderful birthday and it's thanks to the care he has received at Darwin Court that he has reached this milestone. I am very grateful to all the staff here for their kindness and consideration.

The care my brother is receiving is excellent. The staff are very helpful and caring. The food is first class and the rooms and the community rooms are all kept tidy and clean. Overall the family are happy with the provision of care provided.

I cannot speak highly enough about the care and support provided by this care home. From the moment we first visited, the staff made us feel welcome, reassured, and confident that our loved one would be in safe and caring hands. Moving into residential care is never an easy decision for a family, but the kindness, patience, and professionalism shown by everyone here made the transition so much easier.

The carers are truly compassionate and treat every resident with dignity and respect. They take the time to get to know each individual personally, understanding their preferences, routines, and needs. It is clear that the wellbeing and happiness of residents are always the top priority. The staff are attentive, approachable, and always willing to go the extra mile to ensure residents feel comfortable and cared for.

The home itself is clean, warm, and welcoming, with a lovely atmosphere throughout. The rooms and communal areas are well maintained, creating a safe and homely environment.

My wife and I visited our neighbour, we found the home very good. We were shown around and found everything was very good, could not fault anything. She said she was very happy living in the home.

Darwin Court were there when our family needed respite care for my father at short notice. From the point of initial contact, the response was extremely positive and reassuring. Ongoing, the care and consideration given to my father and our family exceeded all expectations. We felt totally confident to have Father in this safe and secure environment. All the staff are outstanding, the catering/food service beyond expectations. We visited daily and enjoyed coffee and cake with Dad in this wonderful, clean and tidy home.

Lovely, clean home, staff are all very welcoming. Always lots of things on for the residents.

My friend has been in Darwin Court for around 6 weeks now for respite care. The staff are very friendly, kind and attentive. He is receiving the care and support needed in a safe environment. I am made very welcome when I visit.

During my career I helped to set up and manage fifteen care homes for the elderly. I have the POA for my cousin and when his dementia made it dangerous for him to live on his own, I investigated two homes in London, where he lived, and three homes near me. Darwin Court met my cousin's needs and his financial position. Their help with moving him was excellent.

My cousin came to Darwin Court in November 2024. He was helped to settle in with kindness and care. As a 81 year old bachelor who lived on his own and was suffering from Alzheimer's, he adapted to his new life helped by the excellent facilities and the kindness of staff. Any of my concerns were addressed immediately and did not have to be addressed again.

Exceptional care. Staff are brilliant. Great facilities.

Despite this home being fully aware of the challenges my father brought thw management took my father in as a resident however he was quickly isolated by the majority of the staff (other than Mohammed, Mike & 1 or 2 others). He was never encouraged to get involved in activities or to eat in communal dinining area. On several occassions he soiled bedding or other areas & there seemed to be no urgency to clean either him or the area. On occassions we cleaned him up ourselves rather than wait for staff to come to his aid. From day one he was promised a Tv in his room but we had to supply our own despite staff sitting in a larg unused lounge watching a TV. I found onevor 2 staff to be extremely lazy with one particular carer always easy to find sat on her backside in the lounge. As soon as he showed a little agression we were told he had to leave. Ge has dementia so what did they expect? To be honest I struggle to see where the £1600 a week we were paying went.

She is so caring & efficient.

Darwin Court is a bright and friendly place. A 'family' feel is found throughout - from the bistro next to reception into each suite. Staff and management work hard to engage both residents and their families in the many and varied events available. Staff on each wing/suite are alert to any developing health or 'mood' issues, and advise appropriate seniors, thus avoiding more deep-seated problems. A great bonus is the lovely roof garden.