Darwin Court Care Home - Avery Healthcare

Thank you for taking the time to review our service. Be assured that both the use of a low bed and crash mats, along with the repositioning regime for your relative, is in response to the completion of a thorough and individualised care plan in which the potential risk to him has been evaluated by a completely qualified individual. The outcome of the risk assessment will always determine the least restrictive method of caring for our residents which reduces the likelihood of any harm coming to them whilst at the same time minimising the potential outcome of the identified risk. We currently have a strong, long-serving team of permanent staff who are allocated daily by management to ensure that continuity and skill range is effectively delegated throughout the home. I would welcome the opportunity to speak to you in person about your concerns so that any further misunderstanding can be avoided.

Thank you for taking the time to review Darwin Court Care Home in Lichfield. We are so pleased to hear that your mum is happy and settled living with us as part of our loving care community, giving you and your family peace of mind. We are so pleased that we can now welcome visitors back into our home, it is lovely that not only your mum but her peers also get to enjoy her dog's visits. Thank you for your kind words. Best wishes, Rachel.

Thank you for taking the time to review Darwin Court Care Home in Lichfield. We are so pleased to hear that your mum is happy and settled living with us as part of our loving care community, giving you and your family peace of mind. Your feedback is duly noted and I am happy that your mum is pleased with her new curtains, we will get these put up for her as soon as possible. Please do not hesitate to contact me if you have any further requirements. We look forward to seeing you on your next visit. Best wishes, Steven.

Thank you for taking the time to review Darwin Court Care Home. We understand that moving a loved one into care can be an overwhelming experience for all parties and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your mam has soon settled into the loving care community that we create, giving you and your family peace of mind. Our housekeeping team take great pride in keeping the home and gardens nice for not only our residents but also for visitors to enjoy. We look forward to seeing you on your next visit. Best wishes, Rachel.

Thank you for leaving a review of Darwin Court, and for your kind comments about the care provided. You will be aware that your concerns are being addressed by the relevant departments. The menu provided at Darwin Court has been developed by a team of highly skilled/experienced chefs and nutritionists to ensure a well-balanced diet, complemented by an appealing array of meal options. If the menu is not to a residents liking, they can request a separate meal, which the chef will make every effort to accommodate. Our seasonal menus are also shared and discussed with the residents in advance and subjective opinions are expressed to the catering team. It is with regret that some personal items are unaccounted for, despite efforts to locate these. I anticipate that our discussion surrounding this will continue offline and that you will be satisfied with the eventual resolution. Best wishes, Steven

Thank you for taking the time to leave a review for our service. I am very sorry to learn of your dissatisfaction with the alleged slow response time of some of our care staff at times when your father has been experiencing discomfort. It is regrettable that we have come to learn of your concerns through this media and that we were not made aware internally in order to allow us the opportunity to investigate the matter so that any substantiated allegation may be addressed and action is taken to ensure this did not continue. The concerns have also come as an unexpected surprise to us as we have only recently spoken directly with your father's next of kin, who appeared very satisfied with the interventions provided to ensure that the relevant health professionals were consulted and that actions taken by Darwin Court resulted in a positive outcome for your father. We are very eager to speak to you directly so that we can gather further information that may substantiate your concerns.