Bowbridge Court, Newark-on-Trent, Nottinghamshire
Bowbridge Court, Newark-on-Trent, Nottinghamshire
Bowbridge Court, Newark-on-Trent, Nottinghamshire

Bowbridge Court is a dementia care home in Newark.

Each floor has a quiet lounge, dining area and TV lounge for residents to enjoy. The home also has a contemporary on-site hairdressing salon and cafe/bar area.

Every bedroom is en-suite with a shower and is equipped with a TV, Freeview, DVD and mini fridge as standard.

Highly trained carers get to know the individual enabling them to provide personalised care in a safe and supportive environment, making Bowbridge Court an ideal place to live.

Staff at Bowbridge Court are focused on creating a great place to live. Quality locally-sourced food is provided. Staff are proud to offer an active lifestyle that meets a range of interests and preferences.

Group: Ideal Carehomes

Person in charge: Emma Pickett (Home Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Bowbridge Court is located on Bowbridge Road in Newark. Located to the rear of Newark Hospital and on the site of the old Bowbridge Public House.

Bowbridge Court is situated close to local services and amenities including:

Newark Town Centre is less than half a mile away.
Newark Hospital is but a few minutes walking distance.
Newark Castle Train Station 1.5 miles and Newark North Gate Station 1.2 miles away.

Latest Care Quality Commission* Report on Bowbridge Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 13 Nov 2017

Residential and Dementia vacancies

Reviews

9.4 Bowbridge Court has a Review Score of 9.4 (9.390)

The Review Score of 9.4 (maximum of 10) for Bowbridge Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 50 Reviews over all time. This Average Rating is also the rating value for Bowbridge Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.742 for Bowbridge Court is calculated as follows: ( (457 Excellents x 5) + (105 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 585 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.648 Points relating to the number of positive Reviews for Bowbridge Court is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10.8 Target = 0.648

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    39
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bowbridge Court?

  • Extremely LIKELY
    41
  • Likely
    6
  • Don't know
    3
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bowbridge Court

  • Daughter of Resident/Service User
    15
  • Friend of Resident/Service User
    7
  • Niece of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • more

My father said if he has to be in a home this (Bowbridge Court) is about as good as it gets. The staff and carers are very helpful and supportive. The food is good and entertainment, activities and trips out provide something for everyone.
It would be nice on good weather days to be able to access the garden from the lounge.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Hard working front-line staff, harassed but effective management, a good place to feel you're in when you visit (and that's tricky when all the residents are suffering from various forms of dementia). My wife is happy and unhappy as her condition takes her but that comes with the turf and the carers accept that even though, sometimes, it's difficult for me.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

I consider (and have said so) I am very lucky to have found this home for my husband. I visit him regularly and leave knowing that he is being well cared for. There is a lovely, friendly and peaceful atmosphere which can be felt on entry. The staff refer to residents and visiting relatives as 'our family' and that is how it feels.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandpa was treated with care and love. He was very happy at the home which tells me of his treatment (good). Never was he a problem to them. Nothing was too much to them.
Exceptional all round care provided.

How likely would you be to recommend Bowbridge Court? Don't know

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Experience has been good in all respects. Admission was to a timescale that suited and was flexible. The room and building generally were clean, light and well spaced. May have benefitted from more external garden space, staff attentive, courteous and helpful.

How likely would you be to recommend Bowbridge Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I visit my wife almost every day and am made to feel at home. It is comforting to me to know that when I do not visit my wife is still well cared for.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have found the staff to be caring and helpful. I am especially impressed with the care home manager. She takes the time to listen to concerns and actively works to resolve them. She has recently acted to get my mother transferred to a different GP surgery as I (and many other families) have had big concerns regarding her care under her previous GP. Bowbridge Court is so much improved under her management.

How likely would you be to recommend Bowbridge Court? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Value for Money: Satisfactory

Very happy with the care my Mum gets in Bowbridge Court. Find friendly carers, lovely clean place, lovely food. My Mum has vascular dementia and is very happy and settled there. We as a family are very happy and at ease with the place and the care.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowbridge Court always cared for my mum with great compassion and respect in regards to her dementia and Parkinson's disease. She was happy at Bowbridge Court and always sat with another resident and they formed a great friendship. The staff at Bowbridge Court are a caring bunch and do their job in an effective and professional manner. The management at Bowbridge Court is a little bit hit and miss, the turnover is horrendous. The only constant and brilliant manager was brought in as a troubleshooter and was fantastic, always working hard and being very hands on with residents, families, carers and staff. But alas, she was sent somewhere else - great tragedy! Also, the promised flowers at Mum's funeral failed to materialise which was disappointing.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Helen Chermside, Customer Service Executive at Bowbridge Court responded to this review on 07 Oct 2016:

Thank you for taking the time to review Bowbridge Court. We are pleased to hear that your mother was happy in our home and thank you for your kind comments about our care staff. Ideal Carehomes appreciates all feedback about our homes and have been in contact with our team at Bowbridge Court regarding your concerns. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

Our main priority is that my dad is in a safe environment and is happy. When asked he says the staff are really kind and helpful. We do have issues but they are put right when we tell them. Most of the problems are not shaving him in the mornings and when we arrive he looks scruffy. He was very smart and it's upsetting to see. They pass the buck and say they didn't dress him, it was the night staff but it keeps happening and laundry mix up but that can't be helped. I would recommend to any of my friends and we find the staff really helpful.

How likely would you be to recommend Bowbridge Court? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Helen Chermside, Customer Service Executive at Bowbridge Court responded to this review on 14 Sep 2016:

Thank you for taking the time to review Bowbridge Court. We are pleased to hear that your father is happy and finds our staff kind and helpful. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home to discuss the points you have raised. The team at Bowbridge Court will be in contact with you directly to ensure they are resolved fully. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

The care home is staffed with really kind and caring people. They are always cheerful and ready to help answer questions and explain the situation even when busy. (They do seem a bit short staffed at times) The building is always clean and sweet smelling. During this hot sunny period, a cool air system would be useful but I guess rather expensive for infrequent use. Very impressed that a special bed was provided for mum-in-law as soon as she needed one. Even the food looks and smells really appetising- the ladies here are thriving on it! Many thanks for all your help.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Spotless home. Gardens safe and well kept. Staff always friendly and caring for older folk. Food good though teas a bit monotonous. This home is a miracle answer to our problem of caring for Alzheimer's. The staff are really caring towards visitors - super welcome, tea or coffee. Wish we could afford a home like this in South Africa.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It has been very good to visit my sister-in-law and see the good care she is receiving. A beautiful home with people (these I have met) who really care and have patience and a lovely manner in dealing with patients. I am only visiting for a few weeks whilst on holiday from overseas, so my experience is only brief. Some of my ticks may not be in the boxes I would have ticked had my experience been over a longer period. But I have been very impressed on the whole that my sister-in-law is receiving good care where she is. Maybe more attention could be paid to her clothing, her trousers have been falling round her ankles as she has lost weight. I don't know whose responsibility that is though. Thank you for all you are doing to help my brother and his wife at this time. God bless you.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Helen Chermside, Customer Service Executive at Bowbridge Court responded to this review on 29 Jun 2016:

Thank you for taking the time to review Bowbridge Court and for your kind comments about our staff and the care your Sister-in-law receives. We have been in touch with our Home Manager to discuss the point you raised. The team at Bowbridge Court will contact your brother directly about this. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

We had 2 great visits on 2 days. We were given tea and cakes. We were able to use a quiet area for 5 of us to visit. The staff were very friendly and helpful.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very kind providers, very attentive, facilities clean and welcoming.

How likely would you be to recommend Bowbridge Court? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My family and I had a nice visit with my great aunt. We were able to go to a private space to talk with her and a member of the staff brought us tea and biscuits. Everyone we spoke with at the home was friendly and genuinely cared about the residents.

How likely would you be to recommend Bowbridge Court? Don't know

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend is happy, clean and well dressed, with clean clothes. The staff are always pleasant and cheerful and always on hand. The home is spotless.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

My mother has been at Bowbridge Court for almost three years and as her health and ability to move herself has deteriorated, the overall care form the staff has been very good. Special equipment has been provided when needed and every consideration has been given to try and make her as comfortable as possible. In difficult and distressing situation, mum has been treated with dignity and compassion. As a relative visiting the home, I am always made most welcome and the management have been very supportive.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have no qualms about the care that my mother has received over the last couple of years at Bowbridge Court. There is always a pleasant atmosphere and the room is clean and fresh. It matters that there is no smell - unlike other homes in my experience. The management and staff are being very supportive in what is proving to be a very difficult situation for all concerned.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After a spell in hospital the staff and care can not do more to help my mum who is now bed ridden with all the associated problems.

How likely would you be to recommend Bowbridge Court? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My 97 year old father has been in Bowbridge Court since the end of January and sadly passed away but the last few weeks of his life were made so comfortable by all the staff. I was kept so well informed of every situation and I know that everyone involved with his care gave him so much love and attention way beyond their remit. I can't thank them all enough for their consideration and care and for allowing my dad the dignity and compassion which each and everyone gave him. Thank you.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visited my friend many times between last summer until April 2016. I found the home to be welcoming, clean and very well equipped and the staff are very friendly caring and helpful and working with the patients over and beyond the call of duty.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is the second review that I have placed for this Carehome, simply because my previous review was for when a 97 year old man was resident there, but he sadly has now passed away. My reason for now writing this review, is to say that the staff here, from the Management to the Auxilaries are some of the most caring and professional that I have ever come across.
My wife and I were kept fully informed of his condition health wise, and right to the very end, his carers kept him immaculate, even down to applying aftershave once he had been shaved. His room was kept very clean and always had a delightful smell to it, so unlike many other carehomes.
Staff at Bowbridge Court were simply superb, and I am very aware that some of them stayed beyond their allocated work time, just to see that he was comfortable and in no pain.
This is a Carehome that is managed and run by those who really care for their residents, and my sincere thanks go to all of them.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care is very good and the carers are excellent but they are run off their feet at certain times of the day. There could be more staff. Staff are very welcoming and helpful. We have put "satisfactory" for the activities as we feel there could be more things to do. Also communication of activities could be better as my mother has sometimes missed activities because we haven't been told about them. Overall we are very pleased with her care. The above are small points and we would recommend the care home.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Helen Chermside, Customer Service Executive at Bowbridge Court responded to this review on 26 Apr 2016:

Thank you for taking the time to review Bowbridge Court. We are pleased to learn that you are happy with the home and care provided. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager regarding the points you have raised. She will discuss this directly with you when you next visit the home. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

The carers and the care are excellent but more staff are needed, staff work very hard and are very kind, activities are very poor residents are bored. Overall the care is excellent, carers great, would I stop there myself?

How likely would you be to recommend Bowbridge Court? Don't know

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Helen Chermside, Customer Service Executive at Bowbridge Court responded to this review on 26 Apr 2016:

Thank you for taking the time to review Bowbridge Court. We are pleased to learn that you are happy with the home and care provided. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager regarding the points you have raised. She will discuss this directly with you when you next visit the home. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

I have been a full time carer for my mother for five years. Sadly her care needs became too great for me to manage at home. It was not easy for me to give the responsibility for her care to others. However, I believe mum and I to be fortunate, she is now a resident at Bowbridge Court, Newark.
I have every confidence that the staff and management at Bowbridge Court, care for my mother to a high standard and I would not hesitate to recommend to others.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother who was visiting from Germany, sought an emergency admission into Bowbridge Court after a far from satisfactory two nights in the first care home we'd arranged for her to stay in. One lady was incredibly helpful and bent over backwards to accommodate her. Bowbridge Court admitted my mum that same evening and the staff were friendly, attentive and extremely welcoming. My mum felt secure and relaxed after her previous bad experience and thoroughly enjoyed her stay with them. She will come again! :)

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff accommodated me at a moments notice and were exceptionally welcoming and friendly. They have also made my family and friends very welcome and it has been possible for them to have drink and food with me which we really appropriate. I had one unfortunate incident around my medication but I was very impressed by the way it was sorted out.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

I have been extremely impressed with the exceptionally friendly, welcoming and accommodating staff. The facilities are also good and it is a pleasant environment that also accommodates visitors very well. The staff respond very warmly to everyone caring and interested. Nothing has been too much trouble for them and despite a misunderstanding regarding medication which was sorted out very satisfactorily, it has been a very positive experience. We are also very grateful for providing respite care at a moments notice following what was initially intended to be a visit!

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

Very pleasant atmosphere, staff welcoming. Everywhere clean and fresh, nice seating areas where residents can chat to visitors comfortably. It is also great that residents can offer visitors a cup of tea. I remember my aunt being upset that she couldn't do this in her care home(not this one!) some years ago. Little things like this mean a lot and contribute to it feeling more like your own home.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very clean, attended resident promptly and spoke to them kindly. The whole place was like a hotel and very secured. The thing I liked about it there was no smell, which I felt is good for visitors.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We are very happy with the care given to mum. The manager give us a warm welcome whenever we go in. All the staff from front desk to carers and cleaners are all lovely friendly people.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

You are really happy and satisfied mum moved here, the care and attention she gets is outstanding.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident of Bowbridge Court for 2 and a half years. As a GP, I visit nursing and care homes on a regular basis - and therefore know what "good" looks like and also what poor is.
Bowbridge Court has been excellent and very supportive to us as a family during the difficult times we have had. It has been a great relief to the family to know that she has been well looked after and we could not have been made more welcome at any time. We are likely nearing the end of our association with Bowbridge Court I take this opportunity to thank everyone for their care and consideration.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff are excellent, they genuinely care about the residents, not just because it's their job. Always welcoming and kind. This is the kind of attitude towards my nan that money cannot buy. Real genuine kindness. Bowbridge is always clean and the food is good. Good service, good place. Couldn't recommend it higher. Very thankful for everything they have done for my nan.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visited my friend for her 104th Birthday Party. I had a lovely time. The home put on a nice spread and provided entertainment with a good singer.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Bowbridge Court since August 2013, following a stroke and the onset of dementia. I have always found the care workers to be very affectionate, loving and caring, especially now when my mum has an end of life care plan in place. Whenever we have had concerns we have been listened to. It has not been an easy time for us, but at least we have known that mum is safe and well cared for. Staff have also been very supportive of the family.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I give top marks for Bowbridge Court care home and would recommend it to family, friends and anyone else who would be interested.

How likely would you be to recommend Bowbridge Court? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always felt welcome at Bowbridge Court and found staff caring and busy. The lounge is welcoming and the rooms are very comfortable. The food for main meals and tea looks appetising. Residents are encouraged to come out of their room and interact but obviously not all want to do this but are kept an eye on.
I have only been when two group activities have been taking place but they seem to be well supported and enjoyed.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

I have been satisfied with the care and support I am receiving. The staff treat me with respect and kindness. The food is good. I feel safe and secure.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Friendly, caring staff took time to care. Excellent all around.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very pleasant and friendly atmosphere and the residents seemed very contented. Scrupulously clean surroundings and the ladies agreed that the food is very good! Unable to comment upon my mum's room because did not visit on this occasion.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Aunty has had a long stay at the above home and the duration of the stay has been over three months, unfortunately her health has deteriorated and she is now end of life care. I can honestly say all the staff and management have shown total respect and compassion to her throughout her stay. This has also been shown to her immediate family and friends during their visits also. It has made this very difficult time certainly more manageable for all concerned. Many thanks

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

we find this home to be welcoming, friendly and caring. It is also very clean and tidy.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very cheerful, beautifully clean and welcoming.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Make a lovely cup of tea, lovely building. Staff are friendly, this was my first time visiting and staff greeted me and were very helpful.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly, helpful staff. Accommodation excellent, easy to find with sat nav.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are professional, friendly and can accommodate my wife's needs. My wife is very happy at Bowbridge Court and is getting better.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would highly recommend the care home. If I had to come into a care home I would choose this one only. Staff are very friendly and welcoming. I feel the care my husband is receiving is second to none.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kind, caring. Treated with dignity and understanding.

How likely would you be to recommend Bowbridge Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

November 2015

LNT Spirit Award

Recipient: Bowbridge Court

Date: Friday 13 Nov 2015

more details

Job Vacancies

Staff Profiles

Emma

Emma Pickett

Job Title: Home Manager

Joined: 2016

Description:

“My drive is to ensure that residents in my home receive the best quality of care and they are treated with dignity and respect at all times. “

Emma has worked in the care sector for over 20 years, starting her career as a relief carer and swiftly being promoted to a Care Leader, Head of Care and then to Home Manager. Her experience of working with the elderly is extensive and she is passionate about staff development. Emma’s aim is to empower her staff team to develop fantastic working practices and embedding the high values centred around care. She makes time to get to know each and every resident, and she works hard to ensure that their voices are heard, and they get to do the activities they want to do, however out of the ordinary that may be!

Emma has received a Leadership Award in 2015 and also a Basmon Silver Medal of Merit for her Outstanding Services Given to the Provision of Care and Team Support. She competes in various races each year to raise money for charity, and cycled from London to Paris in 2015 to raise money for The Alzheimer’s Society.
Emma is always on hand to answer any queries, and loves to welcome visitors to Bowbridge Court – why not pop in for a cuppa?

Keilly

Keilly Saynor

Job Title: Front of House Manager

Joined: 2017

Description:

Bowbridge Court is a lovely home to live and work in and I look forward to coming into work each day.

Keilly works as Front of House Manager at Bowbridge Court. She has previous experience of working in a care home setting and feels like she has found her vocation – she thoroughly enjoys the variation that each day can bring, and the many different people she meets, whether they be residents, visitors or staff.

Keilly has a keen work ethic and an eye for detail. She works by the 5 C’s of caring – commitment, conscience, competence, compassion and confidence and takes the time and effort to ensure they are consistently applied. Keilly finds this helps her to build the fundamental relationships with each of our residents, and also their family and friends.
Keilly is happy to help in any way possible, and is available to answer questions and queries. Why not pop in for a cuppa and say hi?

Allison

Allison Boyle

Job Title: Regional Director

Joined: 2016

Description:

“My aim is to make a real difference to the lives of our residents and provide them with independence, choice and dignity at all times”

Allison joined Ideal Carehomes in October 2016 and has worked within the care sector for over 30 years. As Regional Director, she oversees five homes within the Midlands area working with Home Managers to ensure our residents’ receive the best quality care. Allison can regularly be found at our homes, chatting with staff, residents and their families, building on the existing high standards with a continual programme of improvement. She is a great believer in person-centred care, and uses her excellent communication skills to cascade this ethos to the care teams within our homes, in turn creating caring and compassionate environments throughout.

Allison’s career as a nurse has underpinned her principles of exceptional care and she ensures her role revolves around this. She has also worked as a Home Manager for 12 years, before moving onto Regional Manager and Operations Director and therefore has all the tools required to lead our Midlands homes. Allison now oversees all aspects of compliance throughout our Midlands homes and she welcomes any feedback from staff, residents and relatives alike, so do not hesitate to contact her should you have a question.

Catherine

Catherine Goddard

Job Title: Regional Activities Executive

Joined: 2016

Description:

“I believe that activities can really make a difference to somebody’s life, and that is an amazing reason to get up and go into work each day.”

Catherine Goddard joined Ideal Carehomes in September 2016 and is Regional Activities Executive for the Midlands area. She covers five homes in this area and works closely with Ideal Carehomes’ other Regional Activities Executives.

Catherine started her journey in the care sector seven years ago, supporting people in their own homes. She moved to work within a residential care setting and found that she particularly enjoyed arranging activities for the residents, and seeing the benefit these can have. As Regional Activities Executive for Ideal Carehomes, Catherine works with Home Manager’s to oversee the various activities within each home. This can range from meaningful daily activities, regular pop-up restaurants and exciting trips out. All of which bring stimulating, purposeful, fun and creative things to do for our Midlands residents.

Catherine believes that activities are central to excellent care and even that they can bring families and loved ones together again, especially when dementia is involved. She is keen to try out new things and holds regular social committee meetings in each home to find out what the resident’s would like to do in the upcoming months.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bowbridge Court