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The Mayfields Care Home

Swan Lane, Tharston, Long Stratton, Norwich, Norfolk NR15 2UY
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The Mayfields Care Home, Norwich
The Mayfields Care Home, Norwich
The Mayfields Care Home, Norwich

The Mayfields Care Home is a modern care development from Castle Meadow Care, specialising in dementia care from a team of quality staff.

The facility is made up of sixty en-suite bedrooms and pleasant living areas, while landscaped gardens are also popular with residents.

The provider's vision is to achieve the very best care in a friendly living atmosphere that also supports independent living.

Care Provided by The Mayfields Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,250 - £1,400£1,250 - £1,400
Residential Dementia Care£1,250 - £1,400£1,250 - £1,400

Our fees are calculated following a pre assessment of care needs required and the room selected.

Contact The Mayfields Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Metisse Wood(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

The Mayfields Care Home Reviews (90)

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9.9

The Mayfields Care Home has a Review Score of 9.9 (9.905) out of 10, based on 17 reviews in the last 2 years. Over all time The Mayfields Care Home has 90 reviews.

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Showing 90 reviews matching selected criteria
Review from Mark B (Next of Kin) published on 13 May 2026 Submitted via Postal Card
Overall Experience

Couldn't have had any better care or friendships - if I could have tried.

Reply from Metisse Wood, Manager at The Mayfields Care Home

The team at the Mayfield's really appreciate the positive feedback, we were all privileged to have had this lovely resident within our care, thank you for this valuable review.

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Review from Richard S (Son of Resident) published on 1 April 2026 Submitted via Postal Card
Overall Experience

The home is so friendly and all the staff are absolutely fantastic. Everyone is so caring to my mother who has Parkinson's. All other residents have made my mother very welcome and there are activities nearly every day for residents. I would recommend this home to anyone thinking of placing their loved ones in a home for ongoing care.

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Review from Christine Y (Daughter of Resident) published on 10 March 2026 Submitted via Postal Card
Overall Experience

My mum has been resident at The Mayfields for nearly 3 years now and we have found it to be a very caring place. It is very clean; the food is great; we are always made to feel welcome and there is a great programme of activities, plus the garden and courtyard are always lovely in the summer. I visit very often, and at different time of the day and I always observe on high standard of care.

Reply from Metisse Wood, Manager at The Mayfields Care Home

The team at the Mayfield's really appreciate the positive feedback for the service we provide, the feedback reflects the dedication of the team to making a difference and observing our core values, thank you for this valuable review.

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Review from Sarah L (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card
Overall Experience

The Mayfield has a wonderful caring homely ethos. The staff are welcoming, kind and always say hello. The residents have a range of activities planned each month. Rooms are always clean. My mother has received great care, nothing is too much trouble. I couldn't be happier with the care she is receiving. Thank you for all your hard work.

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Review from J C (Friend of Resident) published on 6 February 2026 Submitted via Postal Card
Overall Experience

Our close friend has recently become a resident at The Mayfields. The care he has received from all staff, including management, has been exemplary. Staff listened to his story and our thoughts and have gone over and beyond to make sure he is happy, settled and has a voice in his care. We are absolutely delighted. An amazing residential care home. Thank you.

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Review from Paul S (Husband of Resident) published on 18 November 2025 Submitted via Website
Overall Experience

I have nothing but praise for The Mayfields. My wife, who has early onset Alzheimer's, is well cared for and looked after. I feel that I made an excellent choice. Everybody from the domestic staff to the manager are so friendly and welcoming and do their best to make my visits as comfortable as possible and the staff always make time to speak to me and update me on my wife's condition and developments generally. The care staff in the dementia unit are all very compassionate and caring. Nothing seems to be too much trouble for them and they take everything in their stride. They are obviously dedicated and excellent with residents. In the 4 months I have been visiting I have seen little or no turnover of staff which is reassuring to me and particularly the residents. There are some agency staff at times which is understandable but they are also very good. The ambiance of the home is good and I am concentrating in this review on the care aspect as that is most important to me and my wife.

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Review from V H (Friend of Resident) published on 9 May 2025 Submitted via Postal Card
Overall Experience

I have been visiting Mayfields for 16 months. The staff are very caring. My friend on top floor has been looked after well, any concerns have been dealt with immediately. She seems happy and that is what matters most.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

Thank you so much for sharing your experience. We're truly grateful for your kind words and are pleased to hear that both you and your friend have had such positive experiences at Mayfields. It's wonderful to know she feels happy and well cared for-that is indeed what matters most. We'll be sure to pass your feedback on to the staff, who always strive to provide compassionate and responsive care.

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Review from D R (Brother of Resident) published on 28 February 2025 Submitted via Postal Card
Overall Experience

During visits and the reports received by other family members the care home is very well run. The residents are well cared for and seeing a family member settled there was very reassuring.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

Thank you so much for your 5-star review about The Mayfields. We take pride in the services we deliver ensuring all our residents are well cared for.

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Review from E W (Daughter-in-law of Resident) published on 27 February 2025 Submitted via Postal Card
Overall Experience
All staff work together to provide a safe, caring environment for the residents, often going the extra mile.
The building and individual rooms are spacious and well kept. The food is varied and tasty.
There is a robust system for medical issues and emergencies.

Very good communication from staff at all levels.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

We are thrilled to hear that you've had such a positive experience with us. It's wonderful to know that our team's dedication to providing a safe and caring environment has made an impact. We take great pride in maintaining spacious, well-kept rooms and offering a variety of delicious meals. Our...  

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Review from R S (Relative of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience

I have been a visitor to 3 residents from 2019 to date. Each time someone needs care I always highly recommend Mayfields as I have always been impressed by the facilities which are more like a high-class hotel than a care home. As you walk in the door the staff are friendly and welcoming. The caring staff and catering are top-class. The coffee area is great as if your loved ones is able you can take them there for a drink together. As someone who hopefully has some time before I'd need this facility for myself, I would be pleased to think I could go somewhere like Mayfield.

Reply from Ellie Whiting, Digital Marketing Executive at The Mayfields Care Home

Thank you for your great feedback about The Mayfields. Our team work hard to ensure everyone has a great visit and it is lovely to hear you have experienced this. You will always be welcome here at The Mayfields.

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Review from J B (Niece of Resident) published on 30 January 2025 Submitted via Postal Card
Overall Experience

We had no hesitation in bringing our Aunt to Mayfield as I have been informed with the care home from 2019 when a dear friend was transferred from hospital for palliative care. Since then I have recommended many people whom I continue to visit. The welcome from the start of the stay for patients whether permanent or short stay is wonderful from all members of the staff. The atmosphere is so warm and friendly and a wonderful place for all who are involved with the 'home'. I have worked in care homes in my lifetime and this one is the top by far, for care for people in need. Super food from the kitchen and all who work in this wonderful home.

Reply from Ellie Whiting, Digital Marketing Executive at The Mayfields Care Home

Thank you for your lovely feedback. At The Mayfields we take pride in making our home feeling warm and friendly. I am delighted that your Aunt had a good stay here. Please do keep in touch. You are always welcome.

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Review from S W (Friend of Resident) published on 30 January 2025 Submitted via Postal Card
Overall Experience

I have been a visitor at Mayfields since 2020 when I accompanied a friend visiting a friend. The place is so warm, friendly atmosphere when you first enter, this runs right through the home with the wonderful staff and their caring attitude towards all the residents. The food always looks nourishing which is what the residents need. I cannot thank all members of staff for their continuing care in this wonderful care home.

Reply from Ellie Whiting, Digital Marketing Executive at The Mayfields Care Home

Thank you so much for your 5-star review about The Mayfields. We take pride in the services we deliver. Please continue to visit us - you are always welcome.

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Review from Graham W (Son of Resident) published on 24 January 2025 Submitted via Postal Card
Overall Experience

My dad has spent a year at The Mayfields and he really appreciates the environment. The modern building provides excellent facilities and all of the staff do everything they can to look after everyone brilliantly, from the outstanding food to the tireless work of the activities coordinator. I live locally so visit frequently and at all different times, which means I have witnessed the excellent care provided over an extended period rather than a 'snapshot' and I can vouch that the excellence of this care home and it's first-rate staff is not just skin deep.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

Thank you very much for this fantastic review. We shall pass your kind words on to all our team at The Mayfields.

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Review from M M (Resident / Service User) published on 24 January 2025 Submitted via Postal Card
Overall Experience
Mayfields is marvellous! Leaving behind ones 'home', belongings and a familiar lifestyle is a very big and tough decision to make. But for my, I am so happy to be here - after living alone in isolation and fear of falling.

One must be prepared for a new way of life. There is always someone to talk to and activities to get involved in but areas where there is the chance to sit and have solitude if required.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

Thank you for your lovely review. We are so glad you are happy living at The Mayfields and enjoying our activities programme.

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Review from B B (Friend of Resident) published on 9 January 2025 Submitted via Postal Card
Overall Experience
After visiting a friend weekly for the last five weeks, I can honestly say what a wonderful home The Mayfields is. The home is beautifully decorated.
The staff are amazing, very thoughtful and attentive. The home is very clean. All staff are amazing from the secretary, cleaners to the carers.

Very welcoming, full five stars. Keep up the good work.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

Thank you for your excellent review regarding The Mayfields. We will pass on your lovely comments to all our amazing staff.

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Review from L M (Daughter of Resident) published on 9 January 2025 Submitted via Postal Card
Overall Experience
Dad has enjoyed his two weeks respite. If the time comes for full-time care, we will be back.

The staff have all been wonderful, he will miss them all.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

Thank you very much for this fantastic review. We shall pass your kind words on to all our team at The Mayfields.

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Review from A P (Granddaughter of Resident) published on 17 December 2024 Submitted via Postal Card
Overall Experience

Lovely visit! Offered token for refreshments on arrival. Staff helpful and efficient when asked for some help with resident/family member. Good atmosphere.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

Thank you very much for your lovely review. We are delighted that you had a lovely visit.

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Review from J C (Wife of Resident) published on 10 July 2024 Submitted via Postal Card
Overall Experience

My husband spent 9 days at The Mayfields in the dementia unit. It was his second experience of respite care, the first being in a care facility which did not work out. Due to this experience, I was skeptical about how it would be at The Mayfields. To my surprise he settled really well, had a good time and was content. The staff are caring and work hard to engage with the residents. I'm so pleased with the care he received and would definitely recommend.

Reply from Ellie Whiting, Digital Marketing Executive at The Mayfields Care Home

Thank you very much for your lovely review. We are delighted that your husband had a good stay with us.

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Review from L B (Daughter of Resident) published on 10 July 2024 Submitted via Postal Card
Overall Experience

My mum has been a resident at The Mayfields since November 2021 and has received excellent care. The staff are compassionate, professional and supportive. The management is always there to sort out requests. My mum really enjoys living at The Mayfields and has made so many friends, she always says the food is lovely. I would recommend The Mayfields to anyone looking for very good care for their loved ones.

Reply from Ellie Whiting, Digital Marketing Executive at The Mayfields Care Home

Thank you very much for this fantastic review. We shall pass your kind words on to all our team at The Mayfields.

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Review from Liz A (Private Carer of Resident) published on 28 November 2023 Submitted via Postal Card
Overall Experience
On entering the home, when she first arrived, was greeted by a lovely, friendly admin, then taken upstairs and shown her lovely, clean, spacious room with light and lovely views. The staff within the unit were very attentive, always asking if we were both alright and lovingly attentive to my lady's needs. We played dominoes and offered tea/coffee, and on observing staff, they tended to the residents' needs kindly and attentively with much empathy. A delightful him and excellent care.

When she first came to the home, she had lost weight and struggled to eat or want to eat. Staff observed, and she was admitted to the hospital after receiving care and returning to the home. She has thrived and is eating well/drinking, with the kindness and continuity of their care and observations. Staff are always there to help with any concerns.

Reply from Garry Gardiner, Commercial Director at The Mayfields Care Home

Thank you for taking the time to write a review for us. We are delighted that you have found The Mayfields to such a high standard in every way. We pride ourselves on the hardworking and dedicated teams that we have who ensure that our residents have the best quality of care whilst at the same time maintaining an outstanding quality of life.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for The Mayfields Care Home.

Upcoming Events

There are no upcoming events for The Mayfields Care Home.

Awards / Recognitions (3)

Meet the Team (1)

Metisse Wood
Metisse WoodJob Title:Home ManagerJoined: 2025

Metisee Wood joined The Mayfields in August 2025.

Frequently Asked Questions about The Mayfields Care Home

What types of Care is The Mayfields Care Home registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Mayfields Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at The Mayfields Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Mayfields Care Home to the centre of Norwich?

10.0 mile(s) as the crow flies, distance by road may be significantly further.

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