Bartley Green Lodge Residential Care Home

137 Field Lane, Bartley Green, Birmingham B32 4ER

Bartley Green Lodge Residential Care Home, Birmingham, West Midlands
Bartley Green Lodge Residential Care Home, Birmingham, West Midlands
Bartley Green Lodge Residential Care Home, Birmingham, West Midlands

Bartley Green Lodge is a new and attractive, purpose-built care home designed to support residents at all stages of their journey.

The team provide residential and specialist dementia care and the highly trained and dedicated team is committed to providing the highest standards of care in a comfortable home from home environment.

Located in the residential area of Bartley Green, the contemporary home consists of 47 en-suite bedrooms, spacious lounge and dining areas and a landscaped garden.

Lounge areas provide a relaxing setting to listen to music, watch movies and enjoy the company of others.

The beautifully furnished en-suite bedrooms are equipped with television and telephone points.

Residents are encouraged to add personal touches - such as pictures, ornaments and small items of furniture.

Dining is an event in itself where residents are seated in an elegant restaurant and savour home-cooked meals from the daily menus.

Group: Sanctuary Care Ltd

Person in charge: Daniel Collins (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 47

Rooms with ensuite WC: 47

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bartley Green Lodge Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Bartley Green Lodge Residential Care Home has a Review Score of 9.6 (9.596)

The Review Score of 9.6 (maximum of 10) for Bartley Green Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 39 Reviews over all time. This Average Rating is also the rating value for Bartley Green Lodge Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.596 for Bartley Green Lodge Residential Care Home is calculated as follows: ( (318 Excellents x 5) + (114 Goods x 4) + (28 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 465 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bartley Green Lodge Residential Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 13 Reviews ÷ 9.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    27
  • Good
    11
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bartley Green Lodge Residential Care Home?

  • Extremely LIKELY
    35
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Bartley Green Lodge Residential Care Home

  • Daughter of Resident/Service User
    15
  • Son of Resident/Service User
    8
  • Friend of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • more

During my father's stay so far he has been treated with respect, dignity and kindness by management and staff, always happy to help and advise.
During one of my visits, there was an incident with one of the patients who stumbled and fell. Their response was quite amazing, how quickly and professionally it was dealt with. I am pleased to say the lady was okay.
I am very happy for my father to be there.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Everything at this home cannot be faulted. All of the staff are dedicated, kind and thoughtful.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent service

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been a resident since the home opened, based on her care we decided this was the best place for my mother and she has only recently moved in. Staff are very friendly and helpful.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sister has been a resident in the home for four years plus, and is very happy and well cared for.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My Mom has been here for three months and has received excellent care and compassion from all of the staff. She is happy and relaxed and we as a family are very happy with the care she is receiving. She is having a happy life here in a safe and comfortable home. Thanks to all the staff here.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

March 2017, was the first month in Bartley Green Lodge, everything I have found in regard to my dad has been excellent - the carers and management staff cannot do enough to help with care, queries and questions. Nothing is too much trouble for them if it will help you feel better about a situation, or if there is something troubling you. 100% customer service and 100% customer satisfaction on my part.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has settled in nicely.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The accommodation is very good. Rooms are nice and clean and the staff are always very helpful and look after my aunt very well especially when she fell and broke her hip. I would recommend this care home, so many thanks for all your support.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My dad had been a resident here for almost a year. He has always been treated extremely well and always with dignity and respect. The staff and managers are all brilliant and share a great sense of humour with him. Everyone is extremely helpful and kind to residents and family. Any problems are always dealt with effectively and professionally - nothing is too much trouble. My dad is very happy here and we feel that he is happy, reassured, safe and well cared for. Many Thanks

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All the staff are extremely helpful and respectful at all times to residents and family members. Maybe if a member of staff could be moved down to the ground floor to aid in the mornings, that would be beneficial.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is an excellent care home where all the staff are committed to providing a high standard of care. There is a programme of activities available which residents are encouraged to take part in and suggestions for other activities are reviewed for suitability. Hairdressing and chiropodist services are available on site at very reasonable fees. The food provided is nutritious and residents likes and dislikes are looked after where possible. I have observed the care given to individuals on my regular visits and am impressed with the watchfulness of the staff who quickly pick out individuals who may be a bit down and give them prompt attention. My mother who is 95 years old has had 2 falls which were both dealt with appropriately and I was notified very promptly in both cases.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been a resident at Bartley Green Lodge for 16 months and the care and kindness she has been shown is outstanding. Treating people with early dementia is very challenging but all the staff are very professional and kind. Mums needs have changed quite considerably since she first moved to Bartley Green Lodge but all carers, kitchen staff (wonderful food) and management have met all her requirements with kindness and compassion. As a family, we couldn't have chosen a better care home for her.
Thanks to all at Bartley Green Lodge.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I was very pleased when I was able to get my sister into Bartley Green Lodge. It is a lovely place.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The care home has provided good care for my mom. They keep me informed of any issues that arise and in turn, they deal with my queries promptly. My only negative comment is that it would be nice to see the residents taken outside occasionally.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

My mother has been a resident here since April 2016. She is well cared for and staff always communicate with me if she needs additional support of if she seems unwell. Food is good and varied, hygiene and facilities excellent. Above all, it is friendly and relaxed and the residents are treated with dignity and respect. We chose this care home after rejecting many others we have not regretted that decision.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Care is very good. Staff are very polite.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have visited Bartley Green Lodge Residential Care Home every day for the last six months. I have found the care there excellent and the staff superb.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in this care home almost seven weeks. She has settled very well with the help of a very friendly caring team of carers. Nothing is too much trouble and they take a genuine interest in their residents. They are always cheerful and very hands on. When I visit they keep me up to date with information on my mother's care.
The home is kept clean and tidy with the exception of the inevitable aroma of urine at times in the hallways . This is a little off-putting and embarrassing if I take visitors particularly young children who are quick to comment on such things.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

On our visits to Bartley Green Lodge we have found all staff very courteous and friendly, nothing too much trouble and put themselves out for residents and visitors. Rooms are excellent, everything you could possibly need, furnished to good standard. I found residents garden could be given a bit of a lift, more seating and more flowers but adequate. Lounge areas very pleasant with staff in attendance. Food cannot really comment, brother enjoys breakfasts and does seem to be happy in general, security systems seem very satisfactory for residents safety, value for money, seems quite expensive but it's individual families decision what they can afford. I have not seen any actitivities my brother has taken part in.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Joanne Sheppard, Deputy Manager at Bartley Green Lodge Residential Care Home responded to this review on 26 Aug 2016:

Thank you for your review - I am pleased to say that we had already planned for the garden to have a facelift, which starts in two days’ time. We will be replacing fence panels, improving furniture and planting more flowers, as well as creating a new sensory garden. I’m sure you will notice a big difference.”

Despite failing health, my mother received all the help and support she needed to maintain the best quality of life that she could hope to enjoy, from very friendly and caring staff. The management team were always welcoming and approachable.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Fantastic care and support for my mam. She is so precious so it is so important that we trust the staff as we do! thank you.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visited my aunt for the first time last week and I was so impressed with Bartley Green Lodge, its a lovely environment, staff are lovely and the management where very nice and approachable, would recommend Bartley Green to any body who asks.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

I find the care home excellent in all aspects of the place. Carers, cleaners and managers all polite and helpful. Couldn't wish for mum to be in any other home.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Took a couple of days to settle nan in, both herself and the staff in terms of helping her shower etc, but once sorted the care has been excellent. Lovely staff and nice home. Could maybe encourage activities more in the home.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic, friendly environment. Couldn't praise highly enough. A1!

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

It's a really really nice home. My sister has been here for 2 years now and I'm happy.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very open, friendly and knowledgeable and I feel they take great pride in delivering the absolute best quality care, and are passionate about looking after my nan as an individual, with individual needs, likes and dislikes.
The homes is clean and very well looked after, and residents are kept occupied with various activities throughout the week and are treated with respect. The food and drink provided is also excellent. Overall, the home is outstanding and I feel lucky to have found such a great place for my nan to live.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Moving mom into care was a very daunting experience ladened with guilt. The staff at the nursing home and manager have all be so helpful and attentive that I needn't have worried, Within the first week you could see that mom was being looked after and well cared for. She was able to roam around freely and also lots of different activities have been made available to her.
Everyone is so friendly and have time to answer any questions. The staff are exceptional including the seniors who are always on hand. It's good to feel mom is in safe hands, being fed and encouraged to shower. I wouldn't hesitate to recommend Bartley Green Lodge Residential to anyone whose relative was going into care.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Warm welcome by receptionist, easy access, good hospitality. Had cups of tea, very pleasant surroundings, comfortable lounge. Staff always seem to have time to chat to residents and visitors. Friendly, happy atmosphere. Plenty of humour.
I would recommend this place to anyone.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been able to settle very well due to the help of the managers and staff. The home is always clean and tidy. The food seems excellent. There is a good atmosphere whenever I visit and staff are very kind and caring.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The kindness and support that mom has received from day one, when she was met by the lady from the office has remained. All the staff that mom has got to know are amazing and take the time to listened as she does like a chat especially when she has got a cup of tea. Mom decided she wanted her own curtains and bed cover to make it look more like home and it does. The staff whether it be the team on the front desk, office and carers there is always someone around if you need advice or just a chat. One of the staff who has recently joined the team, thank you for answering any worries I might have if moms not been well. I don't think I could manage this journey without them. The only advice I can give is not to be afraid to ask for help if you have any worries or concerns as they are all there to help.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I couldn't be more satisfied. Mum has been at the Lodge since November and has clearly settled down well. She looks happier and healthier than I've seen her since her stroke last year. The staff are friendly and courteous which clearly makes for a calm harmonious atmosphere at the home.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

We have found Bartley Green to be very caring and friendly. Nothing is too much for the staff. Our mother has not been this happy for a long time. Staff and management always take time to sit and talk to her.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in this home since July 2015 whether she was looked after. Just before Christmas my mother was admitted into hospital by her care home (Bartley Green Lodge Residential Care Home). We are not entirely sure why she was admitted as the care home said that they thought she should be on a drip as she was dehydrated, my mother has dementia and doesn't drink and eat as much as she should do. When we asked the hospital why she was admitted they said that the dehydration was never mentioned to them and in fact my mother had gone off her legs. The hospital have now contacted the home to tell them that she is ok to return to the home but the home have refused to have her back even though the hospital think she is fit to return. The home have said that because she refuses to feed herself and she is not mobile that they won't have her back. We put my mum in this home because they specialise in dementia care so surely they should know that this is how the illness progresses. Also the hospital use a hoist to move my mother in and out of bed and we know that the home also use a hoist to move people around so I don't see how they can refuse to have her back when they provide this sort of care for others. We feel sorry for the hospital as we feel that my mother is bed blocking, as she isn't physically ill, but they won't have her back.

Something else we have noticed over the last few months is the turnover of staff at the home, and there seems to be more agency staff there than ever before. I feel that my mother has been shunted off to hospital just before Christmas so there was one less person for them to deal with. Now we have to find another place where my mother can be looked after. This poor treatment of my mother has now been reported to the Care Quality Commission as I feel that the home are taking the view that she has become a burden to them.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Unlikely

Average Rating: 

 2.6 out of 5

Overall Standard: Poor

Facilities: Good

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Very Poor

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Very Poor

Daniel Collins, Home Manager at Bartley Green Lodge Residential Care Home responded to this review on 15 Feb 2016:

My team and I feel really disappointed to read this review as our residents’ happiness and welfare is always our top priority and we do everything we can to ensure they are able to remain with us for as long as possible.
However unfortunately, there are times when a resident goes into hospital as a result of being poorly and their needs are subsequently assessed by NHS professionals as having increased that much it isn’t possible for them to return to a residential setting as they need nursing care.

As the home is registered with the Care Quality Commission as a residential care home, when someone is assessed as needing nursing care or becomes eligible for Continuing Health Care funding, unfortunately as much as we’d like to welcome them back to the home we are unable to as we’d be breaching our registration restrictions.

I appreciate we’ve spoken before but if I can be of any further assistance please don’t hesitate to contact me.

I'm lucky to be in reasonable good health, but this is so the place I'd like to live out the rest of my days if need be. It is above average of any nursing home I have visited!!

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am so impressed by the home in all areas and would not have any doubt in recommending to others, you're made so welcome and the staff are really lovely.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Found the home to be a nice, bright, happy place to be, staff seem vigilant and facilities are there for everyone. Rooms seem nice and clean. The management are very helpful.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been in the home since March 2013 and I have always found the staff to be very caring and kind to my mum, they have always been understanding of the problems she has. At the moment she is in the process of waiting to go into a nursing home which we are very sad about because we as a family wish she could stay at this home but she needs nursing care. When she first went into this home the one thing that made my mind up was how well the rooms were laid out and also the care that she has been given since her mobility has got worse. It is just sad that Sanctuary Care does not provide nursing care.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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