Bartley Green Lodge Residential Care Home

137 Field Lane, Bartley Green, Birmingham B32 4ER
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9.9 129 Reviews
  • Bartley Green Lodge Residential Care Home, Birmingham
Proud to win the Care Home of the Year Award in the National Care Awards 2024, the team at Bartley Green Lodge are passionate about enriching the lives of their residents.

They support them to have an active role to play in how their home is run. There are a team of resident ambassadors, who do everything from supporting the home manager to interviewing potential staff, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from live music, animal visits and pampering in the salon and nail bar, where a hairdresser visits weekly, to trips to local garden centres and community coffee mornings.

The team embrace the local community into life at Bartley Green, taking the residents to places like the nearby social club and out for pub lunches. And local school children are always greeted by beaming smiles when they visit.

The residents and team were so proud to win a £10,000 garden makeover in an internal competition run by the home’s provider Sanctuary Care, creating their own designs for a dream garden, with wooden pergolas, raised planters and a polytunnel.

As such the gardens have been a hub of activity this summer, with the residents growing everything from lettuce and carrots, tomatoes and cucumbers. They were proud to harvest their produce for the chef to use in the kitchen.

Delicious home-cooked food is served in the dining rooms, with freshly-baked cakes for afternoon tea. And the residents and their loved ones have taster sessions, to give their feedback on the seasonal menus.

Bartley Green also has welcoming lounge areas and a vintage café, where residents can socialise and spend time with loved ones, who are welcome at any time.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1167
  • RESPITE Self-Funded Residential Care: from £1167

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1167 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Bartley Green Lodge Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kelly Thompson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (47)
  • Single Rooms with Ensuite Wet Room (47)

Bartley Green Lodge Residential Care Home Reviews (129)

9.9

Bartley Green Lodge Residential Care Home has a Review Score of 9.9 (9.923) out of 10, based on 20 reviews in the last 2 years.
Over all time Bartley Green Lodge Residential Care Home has 129 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bartley Green Lodge Residential Care Home
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Total of 129, showing 61-80
Review from Asha G (Regular Volunteer) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been volunteering here for a while and enjoyed every minute of it. There is a lovely friendly and warm atmosphere which made me feel welcome from the start. All the staff are lovely and work exceptionally hard with the residents. There are always different activities going on from painting to
singing with the nursery children who come in. An absolutely fabulous place!
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for such a lovely review - it's wonderful to hear how much you like it with us at Bartley Green Lodge and we do hope you continue to volunteer with us for years to come! Best wishes.

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Review from Nicolas L (Regular Volunteer) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great team of staff, very friendly and patient. Always helped out if I had questions and assisted me whenever needed. The service users also mentioned how kind the carers are. The food served is also good.
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for such a wonderful review of our home. Best wishes.

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Review from Julian M (Daughter of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had to go into Bartley Green Lodge while in Covid-19 lockdown, I couldn’t be more happy with the way it has gone in these stressful times. The manager of the home has been absolutely fantastic in helping me through this whole process. The rest of the staff, even though it’s only over the phone,
have been informative and delightful, they send WhatsApp updates of what they all get up to, it’s brilliant.
I feel my mum is in a safe and caring environment.
I highly recommend B G Lodge.
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for such a lovely review of our home and team. It's wonderful to hear that you're staying up to date with mum and that you are confident in the care we provide. Best wishes.

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Review from Samantha H (Granddaughter of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grandad has been at Bartley Green Lodge from March 2019 and since being a resident, he has been in great hands. The staff are so kind and caring. During the Covid-19 lockdown, Grandad celebrated his 90th birthday, the staff went above and beyond to ensure he had a great day and celebrated in style.
We can't thank the staff enough for organising it and the care they have given in our absence during this pandemic. It was great to be able to visit today and see Grandad at a safe two-meter distance, he looked so well and happy. Thanks to the manager for organising it and a big thank you to all your staff for being so caring.
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for taking the time to review our home and for your kind words about our team. They will really appreciate it. Best wishes, Fae.

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Review from Charlotte N (Granddaughter of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you, Bartley Green Lodge, for the amazing work you have done and continue to do for our nanna. During this challenging situation, you have kept us up to date fully with the adventures of our nanna and the residents. Your caring attitude makes you the best of the best. Thank you.
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for such kind words and for taking the time to review our home. Leanne and the team will really appreciate it. Best wishes, Fae

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Review from Sue B (Daughter of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mom went into Bartley Green Lodge in October 2019. We left her worried and concerned we had done the right thing. Well we did, Mom has settled so well. Mom is very happy and contented. The staff are absolutely brilliant, nothing is to much trouble. They continue to encourage Mom's independence and
encourage her to take part in daily activities. During this Covid-19 it has been really hard not to be able to visit as we would, but staff have done everything they can to enable communication one way or another. Wonderful team and Mom is very happy there. Thank you Bartley Green Lodge.
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Review from Susan M (Daughter of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring for a relative is always a concern, but through this difficult period I would like to thank the amazing staff for their continued outstanding care for my dad and their support for our family. We have been encouraged to phone and Facetime him regularly in the absence of face to face visits, even
though the day to day routines for staff are as busy as ever. The staff have enabled him to communicate with us using an iPad and they have provided fun, engaging and relaxing activities throughout which we get to see as videos and photographs to share with the wider family, this has helped us enormously. He tells us regularly that he is very happy and relaxed and this means everything to us. Thank you to the Bartley Green Lodge family for making this difficult period as normal as possible for us all.
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you so much for your wonderful review of our home and team - they will really appreciate it, especially during this time. Best wishes, Fae.

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Review from Yvonne P (Daughter of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Bartley Green Lodge are so kind and caring, always showing 100% dedication and commitment to looking after all the residents. In March, the home went into lockdown and the staff have worked hard to keep relatives updated about their loved ones. Throughout these very difficult months, Bartley
Green Lodge staff have been exceptional. Thank you.
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for taking the time to review our home Yvonne and for such kind words. Leanne and the team will really appreciate it. Best wishes, Fae.

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Review from Carol W (Daughter of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom has been at Bartley Green for three years now. The staff have always been kind, caring and supportive. Their dedication and kindness shine through every time we visit and especially so in these unprecedented times we find ourselves in. I have been kept up to date and the staff have been keeping
Mom and all the residents positive and as engaged as they can.
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you so much for your kind words about our home and team. Your review truly is invaluable to our team and the care we provide. Best wishes, Fae.

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Review from Linda C (Daughter of Resident) published on 9 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A fabulous team that have gone above and beyond to care for my mother during Covid-19. They have done everything possible to keep them active, comfortable and happy. The personal care has continued using every possible safe distancing but as we can all appreciate, must be so difficult. This is not only
difficult for me as a daughter but for the staff as mothers/fathers daughters/sons grandmothers/ fathers. They all need a medal. Well done everyone, we are so grateful for all you have done and are still doing. Keep up the fabulous work!
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for such kind words about our team and home. I can't tell you how much the staff will appreciate it. Best wishes, Fae.

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Review from S L (Daughter of Resident) published on 9 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel extremely lucky that Mom was accepted into to this home. Residential care varies hugely and I genuinely feel blessed to have found a home of this quality. They have been exceptional during the Covid-19 major crisis phase, keeping residents and staff as safe as possible. Exceptional all round!
Special acknowledgement to the manager's leadership and the teams dedication to the care of older people.
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for such a heart-warming review of our home. Best wishes, Fae.

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Review from Neil J (Son of Resident) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother passed away on 27th May and had a wonderful 8 months in the home. The staff brought her back to her old self and she volunteered to go on any event or activity. They couldn't get her to sing any better but oh they were so brilliant during the lockdown. I cannot speak highly enough of them,
particularly of the staff on the tulip ward. When we couldn't visit, we still had videos to enjoy and keep for our memories.
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Dear Neil, firstly we are very sorry to hear of the passing of your mother but we are glad to hear that her time with us was happy and fulfilling. Thank you for such kind words about our team and home, they will really appreciate them. Best wishes, Fae.

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Review from Diane L (Daughter of Resident) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Bartley Green Lodge since October 2019 and what a difference being there has made to Mom. Every member of staff is brilliant and since Covid 19, the staff have being absolutely amazing looking after all our loved ones. I'd like to give a massive big thank you.
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for taking the time to review our home Diane, it's wonderful to hear how well mum is doing with us. The team will be really pleased to hear your kind words, especially at this time. Best wishes, Fae.

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Review from Emily H (Granddaughter of Resident) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As Covid 19 lockdown approached, we had to make the difficult decision to put Nan into a home as she was unable to look after herself and her dementia had deteriorated. From the moment we arrived Nan was welcomed and settled down as we couldn’t go in with her. We have regular updates and everyone goes
over and beyond to help. Nan has managed to put on weight and from the pictures really looks like she is enjoying the company and interacting with others. I couldn’t recommend Bartley Green Lodge enough to anyone taking that difficult step in choosing a care home for a loved one.
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you so much for your lovely review about our team and home. It is wonderful to hear how well your nan is doing with us - the team will be delighted to hear such good feedback. Best wishes, Fae.

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Review from Pauline B (Daughter of Resident) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During this awful pandemic, our mum has struggled with not being able to get close to us, but all the staff have encouraged phone calls and video chats. We were also allowed to stand at the wall overlooking the garden so she could see us from a distance. Within the home, activities have been amazing,
keeping spirits up with all residents. Everyone working during this time is brilliant, sending photos and videos to family members and this always puts a smile on our faces. Well done Bartley Green Lodge.
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for your kind words Pauline. We understand how difficult this time can be for both our residents and their loved ones, so it is wonderful to hear how well you've been able to stay in touch and that spirits have been kept high. Best wishes, Fae.

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Review from A B (Daughter of Resident) published on 25 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been under the care of Bartley Green Lodge for almost 7 years and throughout they have cared in a very compassionate way, ensuring her emerging care needs are met as the illness has progressed. The management and staff genuinely care for the resident's health, well being and emotional needs
and work hard to maintain a calm peaceful and interactive atmosphere. The weekly visit from the hairdresser is always welcome as is the variety of entertainment and activities. It’s very warm and welcoming and the choice of food is nutritious and plentiful too.
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for your kind words and for taking the time to review our home. We are so pleased to hear how happy you are with our home and team.
Best wishes, Fae

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Review from Louise E (Daughter of Resident) published on 25 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bartley Green are constantly looking to improve the service they offer to residents. Staff are lovely, always keeping relatives up to date and offering care and compassion to all.
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for taking the time to review our home and for your kind words, they are much appreciated by the team.
Best wishes, Fae

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Review from Donna W (Daughter of Resident) published on 25 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is very happy here. The staff are wonderful and the care is second to none. Would highly recommend.
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for your lovely words about our home and team. It is great to hear how happy your father is with us and that you'd recommend Bartley Green Lodge. Best wishes, Fae

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Review from Pat H (Daughter-in-law of Resident) published on 25 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff can’t do enough for residents and their families, always there if you have a problem. Mother settled in almost immediately.
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you so much for your review. It is lovely to hear how well your mother is settled and that you are so pleased with the care we provide. Best wishes, Fae

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Review from P M (Brother of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been fantastic for my brother's first month. They are great. It is the best place for his wellbeing and care.
Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for your lovely review and scores - it is wonderful to hear how well your brother is settling in with us. Best wishes, Fae.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Bartley Green Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.923 for Bartley Green Lodge Residential Care Home is calculated as follows: ( (222 Excellents x 5) + (10 Goods x 4) + (2 Very Poors x 1) ) ÷ 234 Ratings = 4.923
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bartley Green Lodge Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (3)

Kelly

Kelly Thompson

Job Title: Home Manager Joined: 2018

I love working here, our staff team and residents are so happy and uplifting, it’s a joy to be around them. I love being able to support our residents in terms of their individual needs and to empower our team to continue to enrich our residents' lives.

Sean

Sean McCaffney

Job Title: Team Leader Joined: 2014

I love working here because we are all here for the right reason – it’s not just a job we truly care for the residents and it’s such a special place. It's like a second home here and I feel happy to come to work in the morning. I know the residents have a lot of faith in me and as soon as you walk onto the floor in the morning they smile.

Leanne

Leanne Dawes

Job Title: Activities Coordinator Joined: 2021

As long as I know our residents are happy, I am happy. It’s such an achievement to know we are supporting our residents to have such a good quality of life here.


I love my job – this is home to me and the residents mean everything. You get to know their personalities and their little quirks – the banter and laughs you have with them are so lovely. I love this home.

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