Bartley Green Lodge Residential Care Home

137 Field Lane, Bartley Green, Birmingham B32 4ER
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9.9 129 Reviews
  • Bartley Green Lodge Residential Care Home, Birmingham
Proud to win the Care Home of the Year Award in the National Care Awards 2024, the team at Bartley Green Lodge are passionate about enriching the lives of their residents.

They support them to have an active role to play in how their home is run. There are a team of resident ambassadors, who do everything from supporting the home manager to interviewing potential staff, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from live music, animal visits and pampering in the salon and nail bar, where a hairdresser visits weekly, to trips to local garden centres and community coffee mornings.

The team embrace the local community into life at Bartley Green, taking the residents to places like the nearby social club and out for pub lunches. And local school children are always greeted by beaming smiles when they visit.

The residents and team were so proud to win a £10,000 garden makeover in an internal competition run by the home’s provider Sanctuary Care, creating their own designs for a dream garden, with wooden pergolas, raised planters and a polytunnel.

As such the gardens have been a hub of activity this summer, with the residents growing everything from lettuce and carrots, tomatoes and cucumbers. They were proud to harvest their produce for the chef to use in the kitchen.

Delicious home-cooked food is served in the dining rooms, with freshly-baked cakes for afternoon tea. And the residents and their loved ones have taster sessions, to give their feedback on the seasonal menus.

Bartley Green also has welcoming lounge areas and a vintage café, where residents can socialise and spend time with loved ones, who are welcome at any time.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1167
  • RESPITE Self-Funded Residential Care: from £1167

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1167 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Bartley Green Lodge Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kelly Thompson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (47)
  • Single Rooms with Ensuite Wet Room (47)

Bartley Green Lodge Residential Care Home Reviews (129)

9.9

Bartley Green Lodge Residential Care Home has a Review Score of 9.9 (9.923) out of 10, based on 20 reviews in the last 2 years.
Over all time Bartley Green Lodge Residential Care Home has 129 reviews.

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Date Published
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Reviewer Connection to Bartley Green Lodge Residential Care Home
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Total of 129, showing 121-129
Review from Paul (Son of Resident) published on 15 February 2016 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother has been in this home since July 2015 whether she was looked after. Just before Christmas my mother was admitted into hospital by her care home (Bartley Green Lodge Residential Care Home). We are not entirely sure why she was admitted as the care home said that they thought she should be
on a drip as she was dehydrated, my mother has dementia and doesn't drink and eat as much as she should do. When we asked the hospital why she was admitted they said that the dehydration was never mentioned to them and in fact my mother had gone off her legs. The hospital have now contacted the home to tell them that she is ok to return to the home but the home have refused to have her back even though the hospital think she is fit to return. The home have said that because she refuses to feed herself and she is not mobile that they won't have her back. We put my mum in this home because they specialise in dementia care so surely they should know that this is how the illness progresses. Also the hospital use a hoist to move my mother in and out of bed and we know that the home also use a hoist to move people around so I don't see how they can refuse to have her back when they provide this sort of care for others. We feel sorry for the hospital as we feel that my mother is bed blocking, as she isn't physically ill, but they won't have her back.

Something else we have noticed over the last few months is the turnover of staff at the home, and there seems to be more agency staff there than ever before. I feel that my mother has been shunted off to hospital just before Christmas so there was one less person for them to deal with. Now we have to find another place where my mother can be looked after. This poor treatment of my mother has now been reported to the Care Quality Commission as I feel that the home are taking the view that she has become a burden to them.
Reply from Daniel Collins, Home Manager at Bartley Green Lodge Residential Care Home

My team and I feel really disappointed to read this review as our residents’ happiness and welfare is always our top priority and we do everything we can to ensure they are able to remain with us for as long as possible.
However unfortunately, there are times when a resident goes into hospital as a result of being poorly and their needs are subsequently assessed by NHS professionals as having increased that much it isn’t possible for them to return to a residential setting as they need nursing care.


As the home is registered with the Care Quality Commission as a residential care home, when someone is assessed as needing nursing care or becomes eligible for Continuing Health Care funding, unfortunately as much as we’d like to welcome them back to the home we are unable to as we’d be breaching our registration restrictions.


I appreciate we’ve spoken before but if I can be of any further assistance please don’t hesitate to contact me.

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Review from Colin (Son of Resident) published on 29 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been able to settle very well due to the help of the managers and staff. The home is always clean and tidy. The food seems excellent. There is a good atmosphere whenever I visit and staff are very kind and caring.
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Review from Julie (Daughter of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kindness and support that mom has received from day one, when she was met by the lady from the office has remained. All the staff that mom has got to know are amazing and take the time to listened as she does like a chat especially when she has got a cup of tea. Mom decided she wanted her own curtains
and bed cover to make it look more like home and it does. The staff whether it be the team on the front desk, office and carers there is always someone around if you need advice or just a chat. One of the staff who has recently joined the team, thank you for answering any worries I might have if moms not been well. I don't think I could manage this journey without them. The only advice I can give is not to be afraid to ask for help if you have any worries or concerns as they are all there to help.
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Review from J W (Son of Resident) published on 26 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I couldn't be more satisfied. Mum has been at the Lodge since November and has clearly settled down well. She looks happier and healthier than I've seen her since her stroke last year. The staff are friendly and courteous which clearly makes for a calm harmonious atmosphere at the home.
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Review from Gill (Daughter of Resident) published on 26 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Bartley Green to be very caring and friendly. Nothing is too much for the staff. Our mother has not been this happy for a long time. Staff and management always take time to sit and talk to her.
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Review from Carol S (Friend of Resident) published on 4 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm lucky to be in reasonable good health, but this is so the place I'd like to live out the rest of my days if need be. It is above average of any nursing home I have visited!!
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Review from Pamela L (Friend of Resident) published on 30 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so impressed by the home in all areas and would not have any doubt in recommending to others, you're made so welcome and the staff are really lovely.
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Review from Mae M (Daughter of Resident) published on 29 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found the home to be a nice, bright, happy place to be, staff seem vigilant and facilities are there for everyone. Rooms seem nice and clean. The management are very helpful.
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Review from David R (Son of Resident) published on 21 July 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in the home since March 2013 and I have always found the staff to be very caring and kind to my mum, they have always been understanding of the problems she has. At the moment she is in the process of waiting to go into a nursing home which we are very sad about because we as a family
wish she could stay at this home but she needs nursing care. When she first went into this home the one thing that made my mind up was how well the rooms were laid out and also the care that she has been given since her mobility has got worse. It is just sad that Sanctuary Care does not provide nursing care.
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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Bartley Green Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.923 for Bartley Green Lodge Residential Care Home is calculated as follows: ( (222 Excellents x 5) + (10 Goods x 4) + (2 Very Poors x 1) ) ÷ 234 Ratings = 4.923
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bartley Green Lodge Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (3)

Kelly

Kelly Thompson

Job Title: Home Manager Joined: 2018

I love working here, our staff team and residents are so happy and uplifting, it’s a joy to be around them. I love being able to support our residents in terms of their individual needs and to empower our team to continue to enrich our residents' lives.

Sean

Sean McCaffney

Job Title: Team Leader Joined: 2014

I love working here because we are all here for the right reason – it’s not just a job we truly care for the residents and it’s such a special place. It's like a second home here and I feel happy to come to work in the morning. I know the residents have a lot of faith in me and as soon as you walk onto the floor in the morning they smile.

Leanne

Leanne Dawes

Job Title: Activities Coordinator Joined: 2021

As long as I know our residents are happy, I am happy. It’s such an achievement to know we are supporting our residents to have such a good quality of life here.


I love my job – this is home to me and the residents mean everything. You get to know their personalities and their little quirks – the banter and laughs you have with them are so lovely. I love this home.

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