Bartley Green Lodge Residential Care Home

Everyone is so friendly and have time to answer any questions. The staff are exceptional including the seniors who are always on hand. It's good to feel mom is in safe hands, being fed and encouraged to shower. I wouldn't hesitate to recommend Bartley Green Lodge Residential to anyone whose relative was going into care.

I would recommend this place to anyone.

Something else we have noticed over the last few months is the turnover of staff at the home, and there seems to be more agency staff there than ever before. I feel that my mother has been shunted off to hospital just before Christmas so there was one less person for them to deal with. Now we have to find another place where my mother can be looked after. This poor treatment of my mother has now been reported to the Care Quality Commission as I feel that the home are taking the view that she has become a burden to them.

My mother has been able to settle very well due to the help of the managers and staff. The home is always clean and tidy. The food seems excellent. There is a good atmosphere whenever I visit and staff are very kind and caring.

The kindness and support that mom has received from day one, when she was met by the lady from the office has remained. All the staff that mom has got to know are amazing and take the time to listened as she does like a chat especially when she has got a cup of tea. Mom decided she wanted her own curtains and bed cover to make it look more like home and it does. The staff whether it be the team on the front desk, office and carers there is always someone around if you need advice or just a chat. One of the staff who has recently joined the team, thank you for answering any worries I might have if moms not been well. I don't think I could manage this journey without them. The only advice I can give is not to be afraid to ask for help if you have any worries or concerns as they are all there to help.

I couldn't be more satisfied. Mum has been at the Lodge since November and has clearly settled down well. She looks happier and healthier than I've seen her since her stroke last year. The staff are friendly and courteous which clearly makes for a calm harmonious atmosphere at the home.

We have found Bartley Green to be very caring and friendly. Nothing is too much for the staff. Our mother has not been this happy for a long time. Staff and management always take time to sit and talk to her.

I'm lucky to be in reasonable good health, but this is so the place I'd like to live out the rest of my days if need be. It is above average of any nursing home I have visited!!

I am so impressed by the home in all areas and would not have any doubt in recommending to others, you're made so welcome and the staff are really lovely.

Found the home to be a nice, bright, happy place to be, staff seem vigilant and facilities are there for everyone. Rooms seem nice and clean. The management are very helpful.

My mum has been in the home since March 2013 and I have always found the staff to be very caring and kind to my mum, they have always been understanding of the problems she has. At the moment she is in the process of waiting to go into a nursing home which we are very sad about because we as a family wish she could stay at this home but she needs nursing care. When she first went into this home the one thing that made my mind up was how well the rooms were laid out and also the care that she has been given since her mobility has got worse. It is just sad that Sanctuary Care does not provide nursing care.