Silvermere Care Home

Redhill Road, Cobham KT11 1EF

Silvermere overlooks Silvermere Lake on the borders of Weybridge and Cobham and offers facilities for luxury private retirement. The building is of premium standard and has a sunny conservatory, a café, beautiful dining rooms and libraries.

Compassionate care is delivered from high-calibre staff who build good relationships with the residents, recognising their individual needs.

Energetic coordinators programme regular and interesting activities to suit all tastes, whether it’s learning about the internet, going to the opera, boating or visiting places of local interests.

Mealtimes are preceded by aperitifs. All special diets can be accommodated and a private dining room is available for special occasions.

Group: Avery Healthcare Group

Person in charge: Rose O'Mara (Business Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 72

Rooms with ensuite WC: 72

Weekly Charges Guide: Personal Care Single £1500 – £1700 (These prices are only a guideline, please contact Silvermere Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Minibus or other transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Silvermere Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Silvermere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Silvermere Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.564 for Silvermere Care Home is calculated as follows: ( (125 Excellents x 5) + (35 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 179 Ratings = 4.564

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.903 Points relating to the number of positive Reviews for Silvermere Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 13 Reviews ÷ 14.4 Target = 0.903

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Silvermere Care Home has a Review Score of 9.5 (9.467) from 15 Reviews


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Silvermere Care Home?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Silvermere Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My friend stayed at Silvermere after her hip operation, when she needed time and care to recover. First impression couldn't be better, as the assessment was done in a very professional way, asking all the details needed to when she was going to be discharged from hospital.
When we arrived we were greeted by friendly staff who offered us refreshments and took us to the room, where everything was ready together with lovely flowers.

How likely would you be to recommend Silvermere Care Home? Extremely Likely

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Average Rating:   5 out of 5

My grandad stayed here for a 3 week respite period and I couldn't be happier. The staff were truly wonderful and attentive and he absolutely loved the food there.
Everybody was so caring and patient with his needs and it made me feel so confident that he was getting the best possible care.

How likely would you be to recommend Silvermere Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose.O'Mara, General Manager at Silvermere Care Home responded to this review on 23 Apr 2018:

Thank you for your positive feedback.

Silvermere is the best care home I have ever seen and the management lead all their teams positively. Visitors are made to feel welcome and can see the happiness and hear laughter there.

The open door policy of the Home Manager means that she, or her deputy, is always available to speak to.

It is good to see management and staff at social occasions, meetings, entertainments and outings (such as last year’s beach trip) joining in to make residents’ lives so enjoyable and include their families/friends.

Everything has been done above and beyond expectations for my parents’ well being and comfort. My father was afforded the dignity and time with my mother that would not have been possible anywhere else in the last few weeks of his life.

The dementia unit is safe and secure for residents without feeling imprisoned or locked away. They are also encouraged to join in the many varied activities and excellent entertainment if they wish and to spend time in the beautiful garden.

How likely would you be to recommend Silvermere Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I feel she's always well cared for.

How likely would you be to recommend Silvermere Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose O'Mara, General Manager at Silvermere Care Home responded to this review on 12 Apr 2018:

Thank you for your positive feedback.

Silvermere has been 'home' for my father for 4 years now. The staff understand him and work around his ways, they are generally very caring, kind people but sometimes simple things are neglected. There is a high turnover of staff and I understand the reasons for this.The food, the ambience, the design of the building, the gardens and entrance are all excellent.
Supper is early at 6pm and it is a long evening for my dad before bedtime. He joins in with quite a few of the activities offered and a timetabled life suits him. He made a few friends in the early days but they all died or moved away. A recent series of falls was very distressing for all but the staff helped us through it, they were visibly concerned for his welfare too. The cost is very high, typical of care homes in the south of England. As my father is as well as he can be, he may be at Silvermere for a long time yet and the cost is a concern. I like the Facebook page as I can see that my dad is joining in.

How likely would you be to recommend Silvermere Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Rose O'Mara, Registered Manager at Silvermere Care Home responded to this review on 03 Apr 2018:

Thank you for your feedback Estelle.

This is a really good place to which loved ones can move when they are in their latter years. My mother has early onset dementia, and the care, company and activities provided have been fantastic when compared to being alone at home.

Highly recommend. Fees are high, but you get what you pay for.

How likely would you be to recommend Silvermere Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The food isn't as good as last summer 2017 when I came into respite. I don't always understand the menu - a basic description in brackets would help eg. tarte tatin (upside down apple tart) penne carbonara (pasta with him and cream sauce) etc.

Also, as I watch a lot of sport on TV I would really like Skysport in my room.

How likely would you be to recommend Silvermere Care Home? Likely

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Average Rating:   3.8 out of 5

Rose Omara, Home Manager at Silvermere Care Home responded to this review on 28 Feb 2018:

Dear Mr C

Thank you for your review I note your comments which I will feedback to the catering team, once again thank you for bringing this to my attention.

I have particularly appreciated the very attentive staff who are always on hand to ensure my every need is met.

How likely would you be to recommend Silvermere Care Home? Likely

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Average Rating:   3.8 out of 5

My Mum has now had three respite breaks at Silvermere, recovering from various illnesses.
She is actively considering whether she wishes to go there long-term.
I would highly recommend it as a genuinely caring, first-class residential home with committed staff, a lovely environment and service more akin to a hotel than a care home.
On each occasion, they have accommodated my mum without fuss, made her welcome (despite being a temporary resident) and she has found the social life and activities more stimulating than she expected.
Food is great, visitors are welcomed and free tea and cakes are a perk my Mum really appreciates.
It is not cheap - but if this is where my Mum spends her final years I will be very happy!

How likely would you be to recommend Silvermere Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My father has been cared for with respect and patience since moving to Silvermere. The staff are helpful and genuinely care about the residents. The home has an upbeat and happy feel to it.

How likely would you be to recommend Silvermere Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I have been extremely impressed with Silvermere from the moment I stepped through the door, looking for a special place for a dear friend. The welcome has always been friendly, warm and the excellent care that my friend is receiving is extended to his visitors. It's the little things, the kindnesses that add up. Remembering who you are when you ring, making the connection between friend and resident, responding swiftly to requests, a seamless communication flow between all members of staff. With all this said, I am not a resident but a very keen observer and I can only comment on my experience. My friend has settled in better than I had ever imagined possible. He's fresh, well dressed, rested and ready for the day when I visit and always looking forward to lunch. It has been a very positive experience and respite care is dovetailing into full residential care. I have high expectations moving forward and it will be hard to maintain such standards but Silvermere has the right team.

How likely would you be to recommend Silvermere Care Home? Extremely Likely

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Average Rating:   5 out of 5

Debbie Stapleton, Customer Service Manager at Silvermere Care Home responded to this review on 30 Jan 2018:

Thank you for this lovely review. We are all so pleased that your friend has settled so well. He is a joy to have with us and doing so well.

My father in law has recently passed in Silvermere Care Home at the age of 92, after 4 months of amazing care and kindness by all the staff at Silvermere. We were so grateful for the excellent care and for the empathic end of life care, supported by the local GP and local hospice. He was able to pass in comfort and in peace - thanks to Silvermere.

How likely would you be to recommend Silvermere Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lovely home, great team.
Food vastly improved since new chef started.
Fab location.
My aunt has got a new lease of life since coming here.
Highly recommend.

How likely would you be to recommend Silvermere Care Home? Extremely Likely

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Average Rating:   5 out of 5

In 2014 I gave Silvermere an excellent review. In 2015 the Manager disappeared overnight with no explanation given. The home went downhill rapidly . The activities are excellent but there is more to a care home than this. Some of the staff lack empathy and are rude. I have removed my husband to a better place . I hope with the new manager insitu she can lift Silvermere back to the the status it had but it will take a great deal of effort. For the time being, there are better care homes around.

How likely would you be to recommend Silvermere Care Home? Unlikely

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Average Rating:   2.8 out of 5

Having viewed more than 8 care homes in the area Silvermere Care Home is superb. My mother has been a resident for 5 weeks. She has settled in well thanks to the wonderful caring and thoughtful staff. Nothing is too much trouble for them. Help is provided willingly and with a smile. The activities and outings are well balanced to suit all the residents - they have fun. The food is superb. It is an added bonus that we can have lunch or dinner with 24 hours notice and you are made very welcome. The rooms are delightful and well appointed. My mother is laughing again - something that we have not seen for many months. I have no hesitation in recommending Silvermere Care Home. Faultless.

How likely would you be to recommend Silvermere Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

Job Vacancies

Staff Profiles

Rosanna

Rosanna O'Mara

Job Title: General Manager

Joined: 2016

Description:

I have over 20 years experience in care home management and have been General Manager at this beautiful home for over 2 years

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Silvermere Care Home