Silvermere Care Home, Cobham, Surrey
Silvermere Care Home, Cobham, Surrey
Silvermere Care Home, Cobham, Surrey

Silvermere overlooks Silvermere Lake on the borders of Weybridge and Cobham and offers facilities for luxury private retirement. The building is of premium standard and has a sunny conservatory, a café, beautiful dining rooms and libraries.

Compassionate care is delivered from high-calibre staff who build good relationships with the residents, recognising their individual needs.

Energetic coordinators programme regular and interesting activities to suit all tastes, whether it’s learning about the internet, going to the opera, boating or visiting places of local interests.

Mealtimes are preceded by aperitifs. All special diets can be accommodated and a private dining room is available for special occasions.

Group: Avery Healthcare Group

Person in charge: Rose O'Mara (Business Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 72

Rooms with ensuite WC: 72

Weekly Charges Guide: Personal Care Single from £1500 (These prices are only a guideline, please contact Silvermere Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Minibus or other transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Silvermere Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 Silvermere Care Home has a Review Score of 7.8 (7.847)

The Review Score of 7.8 (maximum of 10) for Silvermere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Silvermere Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Silvermere Care Home is calculated as follows: ( (37 Excellents x 5) + (1 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 48 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.389 Points relating to the number of positive Reviews for Silvermere Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 2 Reviews ÷ 14.4 Target = 0.139

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Silvermere Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Silvermere Care Home

  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My father in law has recently passed in Silvermere Care Home at the age of 92, after 4 months of amazing care and kindness by all the staff at Silvermere. We were so grateful for the excellent care and for the empathic end of life care, supported by the local GP and local hospice. He was able to pass in comfort and in peace - thanks to Silvermere.

How likely would you be to recommend Silvermere Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely home, great team.
Food vastly improved since new chef started.
Fab location.
My aunt has got a new lease of life since coming here.
Highly recommend.

How likely would you be to recommend Silvermere Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In 2014 I gave Silvermere an excellent review. In 2015 the Manager disappeared overnight with no explanation given. The home went downhill rapidly . The activities are excellent but there is more to a care home than this. Some of the staff lack empathy and are rude. I have removed my husband to a better place . I hope with the new manager insitu she can lift Silvermere back to the the status it had but it will take a great deal of effort. For the time being, there are better care homes around.

How likely would you be to recommend Silvermere Care Home? Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Very Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Excellent

Management: Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Poor

Having viewed more than 8 care homes in the area Silvermere Care Home is superb. My mother has been a resident for 5 weeks. She has settled in well thanks to the wonderful caring and thoughtful staff. Nothing is too much trouble for them. Help is provided willingly and with a smile. The activities and outings are well balanced to suit all the residents - they have fun. The food is superb. It is an added bonus that we can have lunch or dinner with 24 hours notice and you are made very welcome. The rooms are delightful and well appointed. My mother is laughing again - something that we have not seen for many months. I have no hesitation in recommending Silvermere Care Home. Faultless.

How likely would you be to recommend Silvermere Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Silvermere Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Silvermere Care Home