Silvermere Care Home - Avery Healthcare

Before choosing Silvermere, I thoroughly researched care homes for my Mum, visiting over 8 facilities that often failed CQC inspections. Discovering Silvermere was a relief as it surpassed others in quality and affordability. My Mum moved in in 2013 and received exceptional care, feeling happy and safe due to the dedicated staff's efforts. They improved her well-being through proper medication and care and we're always in close communication with me about everything. The friendly atmosphere, delicious food, and high cleanliness standards at Silvermere distinguished it. When my blind Uncle needed care, Silvermere provided excellent support. Both my Mum and Uncle valued the caring staff, forming genuine deep relationships. My strong bond with the staff and residents at Silvermere over the years made them feel like a second family, with my Mum preferring the vibrant life there over a live-in carer at her home due to the enriching experiences and joy found at Silvermere.

After viewing various local care homes, Silvermere stood out to us as the best fit for my grandmother. Moving her to a care home was never something we thought would happen, but the staff at Silvermere made the transition as smooth as possible for her. Staff are kind, warm and friendly and very knowledgable. There is a real sense of community with residents being able to socialise and settle at their own pace with support. Nothing is too much trouble. They’ve gone above and beyond to ensure that my grandma has felt safe and looked after and supported us as a family too. The standard of upkeep in the home by far outweighs anywhere else. It has a homely feel and is maintained to an exceptional standard. The outlook on the grounds and the lake is exceptional and provides a lovely haven for residents to sit and enjoy the outside environment. Christmas and birthdays residents are always made to feel that extra bit special.

I had to find a care home quickly, without an appointment I decided to call into Silvermere. The receptionist directed me straight through to the general manager, immediately I felt reassured, the cup of tea also helped. My first question was I think I need to book some respite care, what do I do? The general manager asked me about the situation and let me talk. I left over two hours later with a clear plan in place, including an assessment the following day. I was there four days later settling in a new resident, starting with fish and chips for lunch - perfect.

My grandfather has settled in very well and the team were extremely helpful during this process. They wanted to know a lot about his life. He is very happy and settled.

I went with my dad to see my grandfather in Silvermere. We weren't too sure what to expect as he has always been against care homes. The staff would give my dad regular updates on how he was and what he had been up to. But actually coming in and seeing my grandfather happy made my day. Sitting chatting with some other residents about past events. It was nice to see my grandfather so happy. My dad said he was a very quiet man after my grandma past four years ago - never went out and never chatted with anyone. So thank you to all the team who made my grandfather's stay a great one and helped him be himself again.

Lovely place. Visited my aunty, and what a beautiful home it is. Very friendly staff, and everyone seems very happy residing there. My aunty has already expressed she is exploring to stay permanently. Thank you to the home team.

I would recommend Silvermere to anyone who needs a care home.

My wife and I couldn’t be happier that he has found such a great place to live.

A great care home with exceptional care. The manager has great knowledge and his staff follows his lead. My mother is very happy here and enjoys residing at Silvermere Care Home. Thanks to the Silvermere team.

I visited my dad today, and I just wanted to say thank you, Silvermere staff. My dad is so happy there and has made so many friends. He absolutely loves the staff. It is so nice to see him happy and involved in activities. Such a difference from when he was at home.

My sister was unable to continue loving at home once her husband died. She realised a relocation to be near her family was necessary. On her behalf, I viewed Silvermere and was impressed. They could provide the level of support she requires and a room was available so I reserved a place for her without hesitation. Arriving here four months ago, she appreciates the improvement in her quality of life and her well-being. From being frail she is now eating and sleeping well. Making new friends is helping her regain her self-esteem and she really enjoys our frequent visits and the time we spend together. A big thank you to the Silvermere team.

On Mum's behalf, THANK YOU, Silvermere.

The management team offer a hands-on approach. They are always there for residents.

I can’t speak too highly of all that they did for my mum.

My father-in-law has been at Silvermere Care Home for nearly four months and is very happy to be there. He is looked after very well and is always involved in the many activities. Every time I have visited staff are all so friendly and caring. I have met the management team, who are always around and have such a great rapport with the residents.

Silvermere has been looking after my sister since December 2021, and I have been extremely happy with the care and attention that she has received from the management and staff. However, she is being relocated to another home because it is more convenient for visiting.

Silvermere Care Home is a lovely care home that cares for my grandmother very well. She is so happy when I visit her. The atmosphere is a lovely place, and all staff are happy. The home is run by a very caring manager.

I was a resident for just a week - reason was to give my wife a peaceful first week of chemotherapy after operation for breast cancer. I was not in Silvermere for any personal, medical condition. I spent my week mainly in my room

I am updated daily with all changes with my sister and keep in contact with the management team. The home is run by a wonderful, dedicated individual, and nothing is a problem for him or his team. I would highly recommend Silvermere, and the views are beautiful.

Staff were great through Covid and during the end of life period. Dedicated, empathetic and good quality care. Silvermere has a lovely garden area and they use it well. Great activities and long term care staff. You pay 5-star fees, but you get the care to go with that.