Maids Moreton Hall

My mother was a resident on the nursing floor of the home from September 2017 until she sadly passed away on the 9th February 2019. During that time I have nothing but praise for the care she received. I am sure her life was extended during that time. The professionalism and continuity of the staff on the floor, the quality of the foods received and just friendliness of the staff enhanced her life - thank you all very much.

The setting itself is modern, always clean and welcoming. The staff are really friendly and go out of their way to make each day interesting and fun for the residents, with the "Daily Sparkle" newsletter and a great range of activities every day. The rooms are comfortable and my Grandma has a lovely view onto the gardens with a little patio outside her door and bird feeders. She enjoys being at Gracewell and is looked after very well.

I am very happy and contented here, the staff are very considerate and generous. The menu is very varied and delightful. I have been here two years and have never had any problems.

My mother-in-law has been a resident for 18 months and throughout that time we have experienced nothing but kindness, compassion and good humour from all the staff at Gracewells Maids Moreton.

Moving to a care home is never an easy decision, but Gracewells went to great lengths to ensure that my mother-in-law settled in, finding her a 'buddy' and trying to ensure that there were activities suited to her interests. They also extended their help to the rest of the family and helped us to understand more about the challenges of dementia. We know that my mother-in-law is well cared for and that we can raise any issues we may have with the care team at any time. Regular relatives' meetings are a really useful two-way exchange of information which enable the management to introduce forthcoming events and for relatives to provide feedback.

Gracewells is a very welcoming place - it always looks immaculate, but it is really the lovely staff who make it the wonderful home that it is.

I think mum is generally happy and well cared for. However, I think because she is always in bed she misses out on all organised activities and this is often replaced by one to one contact. Mum also finds it difficult to hear/understand some of the staff for whom English is not their first language. I would suggest that the rota provides for one English person on at a time. I think there is some lack of continuity between shifts.

On arrival at reception, there was a warm welcome by the receptionist. When I visited my mother in law, she looked well cared for. Her overall appearance was clean, dressed appropriately and hair properly brushed. Her room was clean and tidy. When I required assistance a senior member of staff I spoke to was efficient and helpful. I left on that day, happy in the knowledge that this is the right home for my ageing relative.

My mother had lost her confidence following falls in another residential home. She was diagnosed with heart failure in hospital and had given up hope of enjoying life. Gracewell motivated my mum to try to walk and since living there she always has a smile on her face. She is so happy and cared for by the staff. The home is well run and nothing is too much trouble. Staff decorated her room on her birthday and even sorted out a hairdressing appointment for her so she could attend a birthday outing looking good! Thank you so much.

At a relatives meeting a few months ago, I suggested that a support group for relatives of family members in Gracewell of Maids Moreton would be helpful. We are experiencing some difficult times with my mother in law's dementia journey and I felt it might be helpful to have a support group to share our experiences and to hear other people's experiences and difficulties, as well as the good times.

Thanks to the management and their wonderful staff.

Mum moved to Maids Moreton over a year ago for full care and her dementia was progressing. The extraordinary care, kindness and compassion showed by every staff member from the friendly greeting as you walk through the door, to the housekeeping staff and the amazing team of carers and nurses - is evident on every visit to see Mum. As Mum's dementia progresses, the staff and carers are there to help her with every challenge and new care need, always aware of preserving dignity and helping with great kindness and understanding, both for Mum and the whole family. The in-house hairdresser is such a joy and Mum still takes great pleasure from seeing her beautiful weekly hairdo!

The family are so welcomed and encouraged to be a part of resident's life - take meals with them, attend activities, and spend time in the various lounges or very attractive Bistro - which has the best coffee! The grounds are very attractive and relaxing - weather permitting - and wheelchair accessible outside.

Friendly place as always with excellent service.

My mother has been a resident here for 18 months and she is 101 years old and is happy and very well cared for by all staff.

She enjoys the entertainment, the lovely gardens, the comfortable, bright rooms, family visit her daily, so can see how happy she is.

I love hearing what she has been up to.

A very good home.

The staff and management are second to none.

Consistently high quality of care, staff and management. Evidence of access to new data about caring for dementia sufferers and support for families both very helpful.

The same goes for the entertainments manager, my dad greets her like an old friend. Thank you to all at Gracewell for making those days for my dad happy and giving me the comfort and knowing he is in the best hands.

My father died at Gracewell of Maids Moreton, he had been there for 18 months. He was over 100 years old and had end fo of life care at the home. The care that he received for the two weeks before his death was exceptional. The carers were so kind to him and to us and treated him with such dignity and respect that we are indebted to them forever. These were dark days and the carers treated my father like he was their family. Words cannot express our gratitude.

The care of my mother in law has been exceptional by all members of staff. Nothing is too much trouble.

Excellent care home. Beautifully maintained with great facilities and grounds. Staff are very caring and attentive. Issues are dealt with such as requested room change. Suggested improvements: more auxiliary staff to take pressure from care staff. Dishwasher in Reminiscence kitchen and professional dishwasher in Residents' kitchen/lounge.

The staff are friendly and appear to care very much for all the clients.

The staff are excellent showing genuine care and affection for the residents. The home is very comfortable and maintained to a high standard. Very reassuring to know Mum is well taken care of.