Gracewell of Maids Moreton

Church Street, Maids Moreton, Buckingham MK18 1QF

Gracewell of Maids Moreton, Buckingham, Buckinghamshire
Gracewell of Maids Moreton, Buckingham, Buckinghamshire
Gracewell of Maids Moreton, Buckingham, Buckinghamshire

Gracewell of Maids Moreton is a privately owned care home located in a small Buckinghamshire village.

The luxury home provides a range of care services for older people including residential care, specialist dementia care, nursing, respite and day care.

Gracewell of Maids Moreton caters for individuals and couples by offering single and double rooms with en-suite facilities, nurse call systems and flat screen televisions.

The home is staffed by a high quality team who do their best to ensure residents have an excellent quality of life.

Residents may also benefit from additional services including: a salon/nail bar, cinema room, wooded gardens and regular free events.

Group: Gracewell Healthcare Ltd

Person in charge: Tanta Stefanescu (Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Huntington's Disease • Parkinson's Disease • Stroke

Admission Information: Ages 45+.

Languages Spoken by Staff (other than English): Romanian

Single Rooms: 60

Shared Rooms: 0

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Gracewell of Maids Moreton: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Gracewell of Maids Moreton has a Review Score of 9.7 (9.711)

The Review Score of 9.7 (maximum of 10) for Gracewell of Maids Moreton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews over all time. This Average Rating is also the rating value for Gracewell of Maids Moreton in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.711 for Gracewell of Maids Moreton is calculated as follows: ( (381 Excellents x 5) + (114 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 512 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Gracewell of Maids Moreton is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 22 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    35
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Maids Moreton?

  • Extremely LIKELY
    37
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Maids Moreton

  • Daughter of Resident/Service User
    18
  • Son of Resident/Service User
    8
  • Resident / Service User
    6
  • Friend of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    3
  • more

My Grandmother has been at Gracewell Of Maids Moreton for a few months now. Every time I go and see her everyone is incredibly friendly, my Gran is looking lovely and there is a great feeling about the place. For her birthday all the family were there, as always, the staff couldn't have done more - they decorated the room and gave her a card. It is the little things that make this place wonderful.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Lewis Sluman, Digital Marketing Executive at Gracewell of Maids Moreton responded to this review on 19 Sep 2017:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

My mother-in-law, who is 92 and has dementia, has been in Gracewell of Maids Moreton for 5 months.
We moved her there on the recommendation of a friend whose mother had been there for 3 years.
The transition for my mother-in-law could have been very traumatic with regards to her dementia, but the staff were marvellous and we felt confident and reassured.
Maids Moreton is a breath of fresh air in the maze of the nursing home world!
Walking in the door, one is immediately greeted by a beautiful environment and by happy, smiling and helpful staff.
The care is exemplary, their knowledge and understanding of dementia is first class, and the kindness and patience of all of the staff is wonderful.
Activities for all residents are great and run by a very capable and caring team of coordinators. Sadly, my mother-in-law doesn't remember all that she does, but we are happy and reassured that all her needs, both physical and well-being, are well catered for.
A lovely homely atmosphere, welcoming and caring.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lewis Sluman, Digital Marketing Executive at Gracewell of Maids Moreton responded to this review on 18 Sep 2017:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

Very comfortable living with excellent care and support. Wonderful food, activities and mental stimulation. Always feel safe, secure, relaxed and content.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lewis Sluman, Digital Marketing Executive at Gracewell of Maids Moreton responded to this review on 19 Sep 2017:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

Gracewell of Maids Moreton is a lovely environment in which to live. Mum has a lovely outlook onto the garden from her room. The staff are all kind and caring and always very friendly and welcoming when we visit. The care Mum receives is excellent.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 18 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

My mother has received personal care from the majority of the carers, in particular her team carer. The management, catering and office staff are concerned and caring. The site manager has been very helpful in arranging mum's personal effects in her room.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 13 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

A relaxing and peaceful environment with excellent, professional care and support. Day to day living as comfortable in my own home.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Uk Marketing, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 24 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team.

My mother moved to Gracewell of Maids Moreton a few months ago with mild dementia. Our large family has been so impressed by the care and organisation there, ensuring that residents have dignity, personalised physical and emotional support and opportunities to undertake activities. Carers are well organised and staffing levels high and family members are encouraged to visit and provide information that links the resident to their previous life. The decor is vibrant and modern, combining practicality with a luxury feel and there is a friendly bistro where residents and families can meet informally. Although dementia is a difficult and deteriorating condition, my mother has been given the best care and we are kept updated with her progress and changes in care. The management and staff are very good at communicating with us, know Mum well and enable contact between Mum and us through Skype or FaceTime to help us keep in touch when unable to visit. Thank you!

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 13 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

Our mother died last week after living at Maids Moreton for nearly 4 years. It is impossible to think of another place, or another group of staff, where she would have been cared for with such extraordinary compassion, loving personal care and attention and professionalism. The family believes our mother was extremely fortunate to have been cared for so well and been so happy in her last months and days.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 03 Jul 2017:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Maids Moreton – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team.

Gracewell of Maids Moreton provides an outstanding level of care and assistance for the elderly. Without exception, the staff are kind, careful and competent. My father is 90 and has been a resident for nearly 3 months. During this time his health and physical well-being have improved enormously.
Highly recommended.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 26 Jun 2017:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

My mother came to this wonderful care home three weeks ago.
All the staff are wonderful.
So caring and kind.
My mother has settled in now really well, it was hard at first, as she has had a stroke.
But a big thank you to everyone at Maids Moreton, they have been absolutely magnificent.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 05 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

I have been to visit a lady who is a resident at Gracewell and was so impressed with the level of care I saw and the warmth the staff showed all the residents. The receptionist was a great front of house, not only was she professional on the desk, she took the time to go and speak with each resident in the bistro room. The home smells fresh and clean and it was so nice to see such engagement with the staff, especially activities manager who spent quality time with everyone in the room.

I have had to visit someone in another home and I can honestly day the comparison is a world apart. It's a shame that not everybody who has to go into a home does not receive this level of care.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

So friendly and welcoming.
All the staff are very friendly and professional at all times.
I feel totally confident in having my Mum live there.

How likely would you be to recommend Gracewell of Maids Moreton? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

I would like to greatly thank the medical team, the care workers and support staff for their help and support with my mum over the past seven months. You (a couple were exceptional) enabled mum to have what is best described as the best last few months than she has had for the last few years. Thank you team 10/10

Management of on the wrong foot a bit. Introductory to home process poor, unanswered questions, etc etc ended OK, though.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

"Outstanding" care home - a title which they truly deserve. I know that my father is very happy and that makes me happy. Residents are treated with a great deal of kindness, dignity and respect for the people they once were and how they are now in their old age!

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 14 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

All staff are caring and considerate in a warm and friendly home with comfortable rooms with lovely gardens, entertainment and good facilities.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 14 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

This home is excellent. No complaints at all.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

Mum has not been in here for long but has settled in very fast and she is much happier than she was in her previous home. Everything so far has been great and all staff are very friendly and helpful. It's expensive but you get what you pay for.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 16 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

Gracewell Of Maids Moreton is a very caring home, even though it is expensive

How likely would you be to recommend Gracewell of Maids Moreton? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

Both of my parents lived at Maids Moreton following strokes in 2013. My father enjoyed a year of comfortable living and my mother who had Alzheimer's died two weeks ago, peacefully and with dignity and all the care and love that the staff could give. I could not have wished for a better last home for either of them. Moreover, we - the family - were and still are made welcome. Thank you, Maids Moreton. I will be forever in your debt.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 16 Dec 2016:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton and we offer our sincere condolences for your loss.
The Gracewell of Maids Moreton Team.

Staff are so caring and considerate. Nothing was too much trouble. The whole environment was warm. Find the support for both family and patient is fantastic. I don't know how the staff cope with their constant losses but they are all brilliant.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Heather, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 02 Dec 2016:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

The word 'wonderful' does not seem adequate to describe the care our Dad receives at Gracewell of Maids Moreton. He is well looked after, respected and receives good quality of care that is 'simply the best'! We cannot thank the staff enough and we feel secure in the knowledge that he is happy in his environment. He has been a resident since July 2015 and despite suffering dementia and Alzheimer's, he has found a new level of happiness that we could not have expected anywhere else.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Heather, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 11 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

I could write 10 pages of how good this care home is but one work describes it. Perfect.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Heather, Marketing Assistant at Gracewell of Maids Moreton responded to this review on 28 Oct 2016:

Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Maids Moreton Team

After a few initial hiccups on arrival to Gracewell of Maids Moreton e.g. television did not work, no table present, no toilet seat in place, menu issues, and clothes went missing. Over the weeks, the above has been sorted out. I have found all the carers helpful and supportive.

How likely would you be to recommend Gracewell of Maids Moreton? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I have been to visit my granddaughter a number of times now and have been very impressed with every aspect of this care home. Granny is very happy there. The staff are all very friendly and helpful and the whole building is exceptionally clean. Lovely place.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was quite an upheaval moving both grandparents from their home into residential care but the staff and carers were so welcoming, to them and the family and made them feel right at home straight away. My grandad had suffered for months with a badly ulcerated leg but the carers dealt with it straight away and in a few weeks it has completely healed and he is able to walk again properly. The carers work very hard, very attentive and my nan loves them. I am so reassured and happy to know that they are being looked after in a safe and friendly environment.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother and stepfather are both fairly new to the home. They are finding the transition from their own home very difficult. Despite this, the staff are upbeat and very caring. The facilities are excellent and the best we have seen in the area. The only slight downside is that sometimes the menus do not match the high standards set by the staff and the facilities.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Sarah Gower, Marketing Manager at Gracewell of Maids Moreton responded to this review on 23 Aug 2016:

Thank you for taking the time to review our service. We look forward to meeting with you to discuss your mother and stepfather's diet in further detail.

Although the individual carers have always been kind and respectful towards my mother, I am increasingly concerned that the level of staffing is insufficient and that this is causing stress for the staff and long waiting times for the residents. As the only thing, my mother has going for her now is the fact that she is still continent. I find it unacceptable that she has to wait so long to be taken to the loo. Bearing in mind what we are paying for her care, I would expect this to be remedied immediately.

How likely would you be to recommend Gracewell of Maids Moreton? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Right from the start of our first visit, we were treated with genuine kindness and made to feel welcome. We were given lots of information to help make the difficult decision of putting our father in a home. All the staff are amazing, they are thoughtful, kind and uplifting. The overall feel of the home is like walking into a hotel. The decor is tasteful and every room is light. We were also very impressed with the cleanliness of the whole building. The decision was hard but our minds are at ease knowing our father is safe and in the best place possible.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend this care home, as it feel like home. The staff cannot do enough for you and everyone seems very happy and friendly. The surroundings are excellent.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been here for 6 months. This is a pleasant care home to live in, the home is well organised; a reasonable range of activities are provided. Staff are pleasant and helpful; access to external bodies (e.g bridge club in the local town) access to the close-by local church/chapel is good, and local residents make us welcome to a weekly discussion session. Staff are pleasant and helpful, outings are arranged. Residents meetings have increased recently, with staff interaction appropriate.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A great home, no complaints. Genuine staff who 'care' and well led. More a hotel than a care home.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have only been here a short time but find the rooms very comfortable and the carers do an excellent job looking after the residents.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The standard of care provided is exceptional. Residents suffering from dementia are treated with dignity and kindness. Staff know residents and their visitors well and I am always made to feel welcome. I am also kept very well informed about her health. She was previously in another care home in Stratford Upon Avon where she felt trapped but at Maids Moreton she is kept safe and thinks she is in a hotel not an institution.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My brother was treated with the greatest of care and concern. His interests were always met. The nurses and staff gave my brother such a wonderful attention that my family will always be grateful. We have many happy memories of the time my brother was a patient at Maids Moreton.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thanks to all the staff for all their help and support over the last three years for looking after my father. We could not have asked for more.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a very pleasant, friendly, caring and efficient home. More like a four star hotel! They have looked after my mother excellently, especially after she broke her hip in a fall. She was so pleased to go back there from the hospital. The food is good and there is plenty of entertainment and activities. Rooms could be a little bigger, perhaps, but have all the facilities needed including wifi and nicely decorated.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Staff are always friendly and helpful. The home is always clean and smells fresh. My aunt always seems happy. Plenty of activities for residents. Good communication around my aunt's welfare. The quality of food and beverages is excellent.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very calm and peaceful surroundings and staff helpful and cheerful. Food very good having sampled when i had lunch with my husband on a couple of occasions. Ease of visiting by all my family.

How likely would you be to recommend Gracewell of Maids Moreton? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very smart and clean home with efficient and friendly staff. The room is comfortable and can be personalised with their own possessions. There is a lot of activities on offer but some of the residents do sit around gazing into space. They could perhaps need some encouragement. However the staff do make a conscious effort to include them.

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Good

A very good home with great care and friendly staff, very clean and tidy and beautiful gardens. Excellent staff and excellent care given to all residents.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A very relaxed and inviting atmosphere with carers happy to help and support.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Wonderful care for our mother over the last 2 weeks. Constant 24/7 care and love. Warm and welcoming to friends and relatives. Good food. Entertainment provided is fun and appropriate. Bistro provides a glass of wine for residents and guests on request!

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good and flexible.

How likely would you be to recommend Gracewell of Maids Moreton? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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