Gracewell of Maids Moreton

My Grandmother has been at Gracewell Of Maids Moreton for a few months now. Every time I go and see her everyone is incredibly friendly, my Gran is looking lovely and there is a great feeling about the place. For her birthday all the family were there, as always, the staff couldn't have done more - they decorated the room and gave her a card. It is the little things that make this place wonderful.

My mother-in-law, who is 92 and has dementia, has been in Gracewell of Maids Moreton for 5 months.
We moved her there on the recommendation of a friend whose mother had been there for 3 years.
The transition for my mother-in-law could have been very traumatic with regards to her dementia, but the staff were marvellous and we felt confident and reassured.
Maids Moreton is a breath of fresh air in the maze of the nursing home world!
Walking in the door, one is immediately greeted by a beautiful environment and by happy, smiling and helpful staff.
The care is exemplary, their knowledge and understanding of dementia is first class, and the kindness and patience of all of the staff is wonderful.
Activities for all residents are great and run by a very capable and caring team of coordinators. Sadly, my mother-in-law doesn't remember all that she does, but we are happy and reassured that all her needs, both physical and well-being, are well catered for.
A lovely homely atmosphere, welcoming and caring.

Very comfortable living with excellent care and support. Wonderful food, activities and mental stimulation. Always feel safe, secure, relaxed and content.

Gracewell of Maids Moreton is a lovely environment in which to live. Mum has a lovely outlook onto the garden from her room. The staff are all kind and caring and always very friendly and welcoming when we visit. The care Mum receives is excellent.

My mother has received personal care from the majority of the carers, in particular her team carer. The management, catering and office staff are concerned and caring. The site manager has been very helpful in arranging mum's personal effects in her room.

A relaxing and peaceful environment with excellent, professional care and support. Day to day living as comfortable in my own home.

My mother moved to Gracewell of Maids Moreton a few months ago with mild dementia. Our large family has been so impressed by the care and organisation there, ensuring that residents have dignity, personalised physical and emotional support and opportunities to undertake activities. Carers are well organised and staffing levels high and family members are encouraged to visit and provide information that links the resident to their previous life. The decor is vibrant and modern, combining practicality with a luxury feel and there is a friendly bistro where residents and families can meet informally. Although dementia is a difficult and deteriorating condition, my mother has been given the best care and we are kept updated with her progress and changes in care. The management and staff are very good at communicating with us, know Mum well and enable contact between Mum and us through Skype or FaceTime to help us keep in touch when unable to visit. Thank you!

Our mother died last week after living at Maids Moreton for nearly 4 years. It is impossible to think of another place, or another group of staff, where she would have been cared for with such extraordinary compassion, loving personal care and attention and professionalism. The family believes our mother was extremely fortunate to have been cared for so well and been so happy in her last months and days.

Gracewell of Maids Moreton provides an outstanding level of care and assistance for the elderly. Without exception, the staff are kind, careful and competent. My father is 90 and has been a resident for nearly 3 months. During this time his health and physical well-being have improved enormously.
Highly recommended.

My mother came to this wonderful care home three weeks ago.
All the staff are wonderful.
So caring and kind.
My mother has settled in now really well, it was hard at first, as she has had a stroke.
But a big thank you to everyone at Maids Moreton, they have been absolutely magnificent.

I have been to visit a lady who is a resident at Gracewell and was so impressed with the level of care I saw and the warmth the staff showed all the residents. The receptionist was a great front of house, not only was she professional on the desk, she took the time to go and speak with each resident in the bistro room. The home smells fresh and clean and it was so nice to see such engagement with the staff, especially activities manager who spent quality time with everyone in the room.

I have had to visit someone in another home and I can honestly day the comparison is a world apart. It's a shame that not everybody who has to go into a home does not receive this level of care.

So friendly and welcoming.
All the staff are very friendly and professional at all times.
I feel totally confident in having my Mum live there.

I would like to greatly thank the medical team, the care workers and support staff for their help and support with my mum over the past seven months. You (a couple were exceptional) enabled mum to have what is best described as the best last few months than she has had for the last few years. Thank you team 10/10

Management of on the wrong foot a bit. Introductory to home process poor, unanswered questions, etc etc ended OK, though.

"Outstanding" care home - a title which they truly deserve. I know that my father is very happy and that makes me happy. Residents are treated with a great deal of kindness, dignity and respect for the people they once were and how they are now in their old age!

All staff are caring and considerate in a warm and friendly home with comfortable rooms with lovely gardens, entertainment and good facilities.

This home is excellent. No complaints at all.

Mum has not been in here for long but has settled in very fast and she is much happier than she was in her previous home. Everything so far has been great and all staff are very friendly and helpful. It's expensive but you get what you pay for.

Gracewell Of Maids Moreton is a very caring home, even though it is expensive

Both of my parents lived at Maids Moreton following strokes in 2013. My father enjoyed a year of comfortable living and my mother who had Alzheimer's died two weeks ago, peacefully and with dignity and all the care and love that the staff could give. I could not have wished for a better last home for either of them. Moreover, we - the family - were and still are made welcome. Thank you, Maids Moreton. I will be forever in your debt.

Staff are so caring and considerate. Nothing was too much trouble. The whole environment was warm. Find the support for both family and patient is fantastic. I don't know how the staff cope with their constant losses but they are all brilliant.

The word 'wonderful' does not seem adequate to describe the care our Dad receives at Gracewell of Maids Moreton. He is well looked after, respected and receives good quality of care that is 'simply the best'! We cannot thank the staff enough and we feel secure in the knowledge that he is happy in his environment. He has been a resident since July 2015 and despite suffering dementia and Alzheimer's, he has found a new level of happiness that we could not have expected anywhere else.

I could write 10 pages of how good this care home is but one work describes it. Perfect.

After a few initial hiccups on arrival to Gracewell of Maids Moreton e.g. television did not work, no table present, no toilet seat in place, menu issues, and clothes went missing. Over the weeks, the above has been sorted out. I have found all the carers helpful and supportive.

I have been to visit my granddaughter a number of times now and have been very impressed with every aspect of this care home. Granny is very happy there. The staff are all very friendly and helpful and the whole building is exceptionally clean. Lovely place.

It was quite an upheaval moving both grandparents from their home into residential care but the staff and carers were so welcoming, to them and the family and made them feel right at home straight away. My grandad had suffered for months with a badly ulcerated leg but the carers dealt with it straight away and in a few weeks it has completely healed and he is able to walk again properly. The carers work very hard, very attentive and my nan loves them. I am so reassured and happy to know that they are being looked after in a safe and friendly environment.

My mother and stepfather are both fairly new to the home. They are finding the transition from their own home very difficult. Despite this, the staff are upbeat and very caring. The facilities are excellent and the best we have seen in the area. The only slight downside is that sometimes the menus do not match the high standards set by the staff and the facilities.

Although the individual carers have always been kind and respectful towards my mother, I am increasingly concerned that the level of staffing is insufficient and that this is causing stress for the staff and long waiting times for the residents. As the only thing, my mother has going for her now is the fact that she is still continent. I find it unacceptable that she has to wait so long to be taken to the loo. Bearing in mind what we are paying for her care, I would expect this to be remedied immediately.

Right from the start of our first visit, we were treated with genuine kindness and made to feel welcome. We were given lots of information to help make the difficult decision of putting our father in a home. All the staff are amazing, they are thoughtful, kind and uplifting. The overall feel of the home is like walking into a hotel. The decor is tasteful and every room is light. We were also very impressed with the cleanliness of the whole building. The decision was hard but our minds are at ease knowing our father is safe and in the best place possible.

I would recommend this care home, as it feel like home. The staff cannot do enough for you and everyone seems very happy and friendly. The surroundings are excellent.

I have been here for 6 months. This is a pleasant care home to live in, the home is well organised; a reasonable range of activities are provided. Staff are pleasant and helpful; access to external bodies (e.g bridge club in the local town) access to the close-by local church/chapel is good, and local residents make us welcome to a weekly discussion session. Staff are pleasant and helpful, outings are arranged. Residents meetings have increased recently, with staff interaction appropriate.

A great home, no complaints. Genuine staff who 'care' and well led. More a hotel than a care home.

I have only been here a short time but find the rooms very comfortable and the carers do an excellent job looking after the residents.

The standard of care provided is exceptional. Residents suffering from dementia are treated with dignity and kindness. Staff know residents and their visitors well and I am always made to feel welcome. I am also kept very well informed about her health. She was previously in another care home in Stratford Upon Avon where she felt trapped but at Maids Moreton she is kept safe and thinks she is in a hotel not an institution.

My brother was treated with the greatest of care and concern. His interests were always met. The nurses and staff gave my brother such a wonderful attention that my family will always be grateful. We have many happy memories of the time my brother was a patient at Maids Moreton.

Thanks to all the staff for all their help and support over the last three years for looking after my father. We could not have asked for more.

This is a very pleasant, friendly, caring and efficient home. More like a four star hotel! They have looked after my mother excellently, especially after she broke her hip in a fall. She was so pleased to go back there from the hospital. The food is good and there is plenty of entertainment and activities. Rooms could be a little bigger, perhaps, but have all the facilities needed including wifi and nicely decorated.

Staff are always friendly and helpful. The home is always clean and smells fresh. My aunt always seems happy. Plenty of activities for residents. Good communication around my aunt's welfare. The quality of food and beverages is excellent.

Very calm and peaceful surroundings and staff helpful and cheerful. Food very good having sampled when i had lunch with my husband on a couple of occasions. Ease of visiting by all my family.

A very smart and clean home with efficient and friendly staff. The room is comfortable and can be personalised with their own possessions. There is a lot of activities on offer but some of the residents do sit around gazing into space. They could perhaps need some encouragement. However the staff do make a conscious effort to include them.

A very good home with great care and friendly staff, very clean and tidy and beautiful gardens. Excellent staff and excellent care given to all residents.

A very relaxed and inviting atmosphere with carers happy to help and support.

Wonderful care for our mother over the last 2 weeks. Constant 24/7 care and love. Warm and welcoming to friends and relatives. Good food. Entertainment provided is fun and appropriate. Bistro provides a glass of wine for residents and guests on request!

Very good and flexible.