Maids Moreton Hall

Church Street, Maids Moreton, Buckingham MK18 1QF
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9.8 108 Reviews
  • Maids Moreton Hall, Buckingham
Maids Moreton Hall is a luxury care home offering a wide range of care services for older people including residential, dementia, nursing and respite care in the beautiful North Buckinghamshire village of Maids Moreton.

As well as high-quality care and beautiful accommodation, residents can also enjoy a range of premium facilities, including a hair salon, cinema and café. The home is set in beautiful, wooded gardens and located a short distance from Stowe House and Gardens.

The experienced team are ready to create an individual care plan that’s tailored to each resident. They encourage residents to stay active, make new friends and pursue favourite hobbies.
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Care Provided by Maids Moreton Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1736
  • Self-Funded Residential Dementia Care: from £1831
  • Self-Funded Nursing Care: from £2001
  • Self-Funded Nursing Dementia Care: from £2096
  • RESPITE Self-Funded Residential Care: from £2083
  • RESPITE Self-Funded Residential Dementia Care: from £2197
  • RESPITE Self-Funded Nursing Care: from £2401
  • RESPITE Self-Funded Nursing Dementia Care: from £2515

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Maids Moreton Hall to find out the exact price for your requirements.

Contact Maids Moreton Hall to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Maids Moreton Hall to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Ioana Almasan (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Maids Moreton Hall Reviews (108)

9.8

Maids Moreton Hall has a Review Score of 9.8 (9.756) out of 10, based on 14 reviews in the last 2 years.
Over all time Maids Moreton Hall has 108 reviews.

Overall Experience
  • 97
  • 10
  • 1
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Date Published
  • 108
  • 5
  • 7
  • 14
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Reviewer Connection to Maids Moreton Hall
  • 44
  • 20
  • 9
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  • 7
  • 4
  • 4
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Total of 108, showing 41-60
Review from H E (Daughter of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was very difficult for Mum to accept that she could no longer live alone and would need 24-hour support. But from our first visit, we knew that this would be the right place. Such a lovely atmosphere, a real home from home, friendly and very welcoming.
We were able to bring quite a few of Mum’s
possessions – furniture, photos, bedding, etc and very soon, her room began to look at least a little familiar. She tells me the food is very good and I know she is being well looked after. Most of all, she’s safe which is a great comfort to us as a family.
The staff are thoughtful, caring and innovative. They made Mum’s birthday really special - a decorated room and beautiful birthday cake, which staff brought to her whilst singing “Happy Birthday” – and I joined in via a video call, as unfortunately, the country was in lockdown due to Covid-19.
These are challenging times and we really appreciate all the staff at Gracewell, who are trying to make the best of everything. Thank you!
Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall
Our dining team will be thrilled with your lovely comments. Here at Gracewell of Maids Moreton we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback…read more
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Review from Lisa L (Stepdaughter of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our stepmother is in the dementia unit and is very well cared for. The staff are lovely and are always friendly. The food is good and the home is like a restful hotel. We are very pleased with our choice. Thank you all the staff especially at this strange time. We are kept well informed at what is going
on and in normal times they have lots of activities. Everyone knows the residents and it is a pleasure walking in. They always try to accommodate whatever we request.
Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall
Our dining team will be thrilled with you lovely comments. Here at Gracewell of Maids Moreton, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback…read more
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Review from Kathy R (Friend of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell treats service users with respect and provides excellent standards of care. They are able to accept and meet people's differing needs. The atmosphere is warm and welcoming. I feel that residents are well cared for and safe.
Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall
Here at Gracewell of Maids Moreton, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these…read more
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Review from Heather G (Daughter of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely surroundings beautifully kept, and residents are treated like guests in a 5-star hotel. During this difficult pandemic, residents have been well looked after and while visits have had to stop, communication by Facetime has been encouraged. My mother looks very well cared for.
Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall
Here at Gracewell of Maids Moreton, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these…read more
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Review from Penny C (Daughter of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a communication from the manager, generic in nature and not directly relating to my father, yet it was a thoughtful and welcome initiative which succeeded in reassuring me on how recommended protocols had been put in place to best shield the residents in the Maids Moreton setting. My father tells
me that everyone is working tirelessly to maintain a level of care and normality each day, within the added demands and constraints of managing this Covid-19 outbreak.
His amusing reports and anecdotes (including walnut whips and Pimms on the terrace under the trees!) relating to the care and friendship you offer him, are a testament to how you are successfully achieving this.
He and our family thank you and every one of the team for all you do to continue to support him during this strange and demanding time. At present, he could not be happier living elsewhere or to be better placed to have his needs met whilst riding this savage storm.
With grateful thanks and kind regards.
Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall
We are thrilled with your positive experience and are so glad your father has settled in so well to Gracewell of Maids Moreton. We take great pride in delivering high quality care and providing…read more
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Review from P H (Wife of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From top to bottom of Gracewell, everyone shows a high level of expertise, care and kindness. My family and I will be forever thankful that we were able to secure a place for my husband there. Gracewell also provides a 'wrap-around' care for family members, which is such a comfort.
Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall
Here at Gracewell of Maids Moreton we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will…read more
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Review from Jo H (Daughter of Resident) published on 17 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the team at Gracewell Maids Moreton enough. Everyone who cares for my mum is so caring and loving to her. Her room is lovely and she is truly happy there. I always feel welcome when I visit her and I can rest assured that mum is well and happy.
Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall
Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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Review from Maxine P (Granddaughter of Resident) published on 16 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell is the best of the best in every way possible. My gran is 102 years old now and her quality of life has improved beyond all our expectations during the three years she has been a resident. Nothing is too much trouble for any of the staff who ensure that my gran enjoys every minute of every
day. They not only tend to her needs but regularly will go that extra mile offering comfort to her and us when needed. She is never left out of activities and is always encouraged to do as much for herself as she is capable of. Our family cannot praise Gracewell enough if only all care homes could be run this way.
Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall
Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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Review from Katherine K (Daughter of Resident) published on 3 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has been a resident at Gracewell since March 2019. She was transferred from Kent to be nearer to me to support her. All the staff are incredibly caring. Helping Mum settle in with lots of recent moves in her life. She has settled in well. Recently she has become less able but the staff recognise
her needs having got to know her well. She is comfortable and safe, which is a great comfort to us as a family living across the UK. They also support the family - understanding how we are feeling and how they can support. A very happy place to live. Thank you.
Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall
Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from S C (Daughter of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So, so welcoming, what a super place to take retirement and a little help when needed as you grow into older age. Fantastic, friendly staff, well they are all stars in my eyes. Management where fabulous, my Mum loved all the staff too. I have only one place I would love to be when I am older, Gracewell
'Horray'!
Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall
Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Anthony B (Son of Resident) published on 3 April 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mum has been here for over two years with a terminal illness, which by some miracle has spared her over 18 months longer.
She has gone downhill dramatically in the last two months and is at the stage of needing to be fed and assisted with mobility, sadly these last two have not increased to the extent
required.
The staff positions at the end of this profile page are not up to date, at least a year out!
Reply from Marketing, Marketing at Maids Moreton Hall
Thank you for taking the time to review Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. Our team profiles have now been updated…read more
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Review from N W (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident on the nursing floor of the home from September 2017 until she sadly passed away on the 9th February 2019. During that time I have nothing but praise for the care she received. I am sure her life was extended during that time. The professionalism and continuity of the staff
on the floor, the quality of the foods received and just friendliness of the staff enhanced her life - thank you all very much.
Reply from Marketing, Marketing at Maids Moreton Hall
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Maids Moreton – particularly at such a difficult time.…read more
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Review from Kathryn H (Granddaughter of Resident) published on 14 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The setting itself is modern, always clean and welcoming. The staff are really friendly and go out of their way to make each day interesting and fun for the residents, with the "Daily Sparkle" newsletter and a great range of activities every day. The rooms are comfortable and my Grandma has a lovely
view onto the gardens with a little patio outside her door and bird feeders. She enjoys being at Gracewell and is looked after very well.
Reply from Marketing, Marketing at Maids Moreton Hall
Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Angela N (Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy and contented here, the staff are very considerate and generous. The menu is very varied and delightful. I have been here two years and have never had any problems.
Reply from Marketing, Marketing at Maids Moreton Hall
Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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Review from Judith M (Daughter-in-law of Resident) published on 14 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident for 18 months and throughout that time we have experienced nothing but kindness, compassion and good humour from all the staff at Gracewells Maids Moreton.


Moving to a care home is never an easy decision, but Gracewells went to great lengths to ensure that my

mother-in-law settled in, finding her a 'buddy' and trying to ensure that there were activities suited to her interests. They also extended their help to the rest of the family and helped us to understand more about the challenges of dementia. We know that my mother-in-law is well cared for and that we can raise any issues we may have with the care team at any time. Regular relatives' meetings are a really useful two-way exchange of information which enable the management to introduce forthcoming events and for relatives to provide feedback.


Gracewells is a very welcoming place - it always looks immaculate, but it is really the lovely staff who make it the wonderful home that it is.

Reply from Marketing, Marketing at Maids Moreton Hall
Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Daughter of Resident) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think mum is generally happy and well cared for. However, I think because she is always in bed she misses out on all organised activities and this is often replaced by one to one contact. Mum also finds it difficult to hear/understand some of the staff for whom English is not their first language.
I would suggest that the rota provides for one English person on at a time. I think there is some lack of continuity between shifts.
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Review from Mary T (Daughter-in-law of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival at reception, there was a warm welcome by the receptionist. When I visited my mother in law, she looked well cared for. Her overall appearance was clean, dressed appropriately and hair properly brushed. Her room was clean and tidy. When I required assistance a senior member of staff I spoke
to was efficient and helpful. I left on that day, happy in the knowledge that this is the right home for my ageing relative.
Reply from Marketing, Marketing at Maids Moreton Hall
Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Anita C (Daughter of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had lost her confidence following falls in another residential home. She was diagnosed with heart failure in hospital and had given up hope of enjoying life. Gracewell motivated my mum to try to walk and since living there she always has a smile on her face. She is so happy and cared for by
the staff. The home is well run and nothing is too much trouble. Staff decorated her room on her birthday and even sorted out a hairdressing appointment for her so she could attend a birthday outing looking good! Thank you so much.
Reply from Marketing, Marketing at Maids Moreton Hall
Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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Review from Lesley T (Daughter-in-law of Resident) published on 24 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently submitted a review, but feel I would like to add another point.
At a relatives meeting a few months ago, I suggested that a support group for relatives of family members in Gracewell of Maids Moreton would be helpful. We are experiencing some difficult times with my mother in law's
dementia journey and I felt it might be helpful to have a support group to share our experiences and to hear other people's experiences and difficulties, as well as the good times.


Within a few weeks, the staff had begun the process of looking into starting the support group and now it is up and running, with monthly meetings to chat and to listen to talks about the various aspects of dementia, all helping us to understand and to try to come to terms with the changes in our loved one's dementia journey.
This is another example of the support from the staff at Maids Moreton, and their compassion and eagerness to help and to understand.
Thanks to the management and their wonderful staff.

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Review from Jane V (Daughter of Resident) published on 7 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Maids Moreton over a year ago for full care and her dementia was progressing. The extraordinary care, kindness and compassion showed by every staff member from the friendly greeting as you walk through the door, to the housekeeping staff and the amazing team of carers and nurses - is evident
on every visit to see Mum. As Mum's dementia progresses, the staff and carers are there to help her with every challenge and new care need, always aware of preserving dignity and helping with great kindness and understanding, both for Mum and the whole family. The in-house hairdresser is such a joy and Mum still takes great pleasure from seeing her beautiful weekly hairdo!


The family are so welcomed and encouraged to be a part of resident's life - take meals with them, attend activities, and spend time in the various lounges or very attractive Bistro - which has the best coffee! The grounds are very attractive and relaxing - weather permitting - and wheelchair accessible outside.

Reply from Marketing, Marketing at Maids Moreton Hall
Thank you for taking the time to share your experience of Gracewell of Maids Moreton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Maids Moreton Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for Maids Moreton Hall is calculated as follows: ( (128 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 164 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maids Moreton Hall is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Lisa-Ann

Lisa-Ann Basson

Job Title: Home Manager

I am a qualified Learning Disability Nurse and have worked in the care industry since I was 18, starting out as a care worker and progressing into leadership roles. Over the years, I have built a strong foundation of skills and knowledge.


Before this, I was Director of Governance and Policy within a large health and social care provider. In this role, I set up governance and quality systems, introduced digital systems to improve oversight, and developed organisational processes to ensure compliance and sustainability.


As Home Manager of Maids Moreton Hall, it’s important that I’m resilient, empathetic, and have strong leadership skills. A good manager must be able to listen, solve problems, and support their team to deliver safe, effective, and person-centred care. Integrity, accountability, and the ability to adapt to challenges are also vital.


Spending time with residents is the highlight of my day. Hearing their stories, seeing them smile, and knowing that the team and I are making a positive difference to their lives reminds me why I chose this profession.


I am proud when residents and their families feel safe, valued, and supported. I am equally proud of my team when I see them growing in confidence and skills, working together to provide excellent care.


Outside of work, I enjoy family time with my husband and three children, and I’m a big animal lover with dogs and cats at home. I also enjoy travelling and visiting my farm in South Africa, reading, and creative projects.

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