Maids Moreton Hall

My husband has been at Gracewell of Maids Moreton for about 3 months now and me and the rest of the family have nothing but praise for the home and all the staff. Nothing is too much trouble and we all have been made to feel so welcome.

Very happy with all the support provided to mum during her seven weeks of respite care. Mum came in with just half a day's notice as an emergency and was made very welcome, despite her wishing to go home. We are only moving mum in order that she will be closer to us to facilities visiting otherwise we would most certainly have kept her here.

I certainly made the right decision to come here for two weeks after a hip operation. I have received excellent care from a cheerful and enthusiastic team. In some cases, it has gone beyond just care and has helped with personal problems. Thank you to everyone. This especially applies to the bed and medication.

I am not one to give praise unless it is deserved but in this case, it is more than deserved.

Gracewell of Maids Moreton is a fantastic care home. As soon as you walk through the door, you are greeted in a friendly, cheery way and made to feel very welcome by everyone. My father has been at Gracewell of Maids Moreton for just over a year now, and I have nothing but praise for the way in which he is looked after. He is treated with kindness, thoughtfulness and always receives an outstanding level of care. The quality of all the rooms and facilities is first class, and my father always describes the food as being delicious. The beautiful setting of Gracewell of Maids Moreton enables my father to take pleasure in being taken for a walk in the gardens or sitting out on the patios. I am enormously grateful to the wonderful team at Gracewell of Maids Moreton. During these difficult Covid times, they have been incredibly impressive in the way in which they have looked after the residents. I can't thank them enough for all their hard work. My father continues to feel very well cared for, safe, settled and very happy.

My husband has Alzheimer's and having recovered from covid19 in May, which included a hospital stay, went into this care home in June 2020 following two negative tests. He was sad, confused, lost, thin, immobile with not much speech. After isolating for two weeks, I was permitted to visit using the drive-by. He was smiling, content, relaxed and was obviously eating well. He was pleased to see me. I saw him walking a little with the carers help. He smiled at everyone. I could hardly believe the wonderful change - all due to the gentle, kind and professional care give while understand and observing his needs, both mentally and physically. For example; having observed that he liked looking out the window, they moved him so he could see the village church. Being a retired vicar, this was particularly thoughtful and much appreciated. Our family are very grateful to all the staff. I have a great sense of relief knowing he is safe and in such professional and caring hands. They are meticulous and stringent, yet caring in their approach to keeping the residents and staff safe from covid.

My mum has lived at Gracewell of Maids Moreton for over four years. The whole place, the setting, the residents' rooms and the communal areas are all lovely. The care Mum has received there has always been excellent and the staff are fantastic. Mum's health has deteriorated considerably over the past few months, and the level of care she needs has consequently increased. The staff have been wonderful. They are cheerful, caring and considerate with Mum, always asking her what she would like and keeping me well informed. Thank you to you all.

My mother entered Gracewell in late 2018 and remains a resident at the age of 97. Sadly, Mum's husband (my step-father) passed away in March this year just at the time the Covid-19 pandemic hit the UK with its terrible risks and effects on our entire UK population but in particular on those in the older age groups. As executor for my step-father and attorney for Mum, I cannot begin to explain how difficult these last three months have been and without the support and understanding of Gracewell, it would have become an even greater nightmare. Touching wood and hoping as I say this, Mum has come through this period and I cannot praise the GM and her nursing and backroom/administrative staff highly enough for their dedication and understanding. I know how much we all look forward to a return to some form of normality. I would support this care home without reservation for your National Award and would be quite happy to discuss my support by telephone or email should you so wish.

My mother has been resident at Gracewell, Maids Moreton, for two years and two months. The care she receives has been excellent, with staff working to a consistently high standard. Whenever I should know something about her condition, staff phone/email me. Health checks and medical care are prompt. My mother is quite frail with memory loss, macular degeneration and hearing difficulties, but is always treated with kindness as well as efficiency. This I have seen for myself, since I would visit her four times a week before lockdown in the middle of March. Staff facilitate contact with my mother using mobile and iPad. They patiently assist her with this. She enjoys crosswords, and she is assisted with this important amusement. She is talked to and her wishes are consulted civilly at all times. Gracewell, Maids Moreton, have facilitated my speaking to my mother at a safe distance outside. They will sing with her and generally make her feel cared for with affection. Mum feels content and secure.

These are challenging times and we really appreciate all the staff at Gracewell, who are trying to make the best of everything. Thank you!

Our stepmother is in the dementia unit and is very well cared for. The staff are lovely and are always friendly. The food is good and the home is like a restful hotel. We are very pleased with our choice. Thank you all the staff especially at this strange time. We are kept well informed at what is going on and in normal times they have lots of activities. Everyone knows the residents and it is a pleasure walking in. They always try to accommodate whatever we request.

Gracewell treats service users with respect and provides excellent standards of care. They are able to accept and meet people's differing needs. The atmosphere is warm and welcoming. I feel that residents are well cared for and safe.

Lovely surroundings beautifully kept, and residents are treated like guests in a 5-star hotel. During this difficult pandemic, residents have been well looked after and while visits have had to stop, communication by Facetime has been encouraged. My mother looks very well cared for.

With grateful thanks and kind regards.

From top to bottom of Gracewell, everyone shows a high level of expertise, care and kindness. My family and I will be forever thankful that we were able to secure a place for my husband there. Gracewell also provides a 'wrap-around' care for family members, which is such a comfort.

I cannot praise the team at Gracewell Maids Moreton enough. Everyone who cares for my mum is so caring and loving to her. Her room is lovely and she is truly happy there. I always feel welcome when I visit her and I can rest assured that mum is well and happy.

Gracewell is the best of the best in every way possible. My gran is 102 years old now and her quality of life has improved beyond all our expectations during the three years she has been a resident. Nothing is too much trouble for any of the staff who ensure that my gran enjoys every minute of every day. They not only tend to her needs but regularly will go that extra mile offering comfort to her and us when needed. She is never left out of activities and is always encouraged to do as much for herself as she is capable of. Our family cannot praise Gracewell enough if only all care homes could be run this way.

Our mother has been a resident at Gracewell since March 2019. She was transferred from Kent to be nearer to me to support her. All the staff are incredibly caring. Helping Mum settle in with lots of recent moves in her life. She has settled in well. Recently she has become less able but the staff recognise her needs having got to know her well. She is comfortable and safe, which is a great comfort to us as a family living across the UK. They also support the family - understanding how we are feeling and how they can support. A very happy place to live. Thank you.

So, so welcoming, what a super place to take retirement and a little help when needed as you grow into older age. Fantastic, friendly staff, well they are all stars in my eyes. Management where fabulous, my Mum loved all the staff too. I have only one place I would love to be when I am older, Gracewell 'Horray'!

The staff positions at the end of this profile page are not up to date, at least a year out!