Maids Moreton Hall

Mother was pretty ill at the beginning of the month. Staff were really kind to her, encouraging her to eat and drink and moved in a wheelchair, even she couldn't walk. The care given by the staff is always gracious and take into account her wants. It is not just the care staff who are friendly and helpful, but cleaners, maintenance and kitchen staff too.

My Grandmother has been at Gracewell Of Maids Moreton for a few months now. Every time I go and see her everyone is incredibly friendly, my Gran is looking lovely and there is a great feeling about the place. For her birthday all the family were there, as always, the staff couldn't have done more - they decorated the room and gave her a card. It is the little things that make this place wonderful.

Very comfortable living with excellent care and support. Wonderful food, activities and mental stimulation. Always feel safe, secure, relaxed and content.

A relaxing and peaceful environment with excellent, professional care and support. Day to day living as comfortable in my own home.

My mother moved to Gracewell of Maids Moreton a few months ago with mild dementia. Our large family has been so impressed by the care and organisation there, ensuring that residents have dignity, personalised physical and emotional support and opportunities to undertake activities. Carers are well organised and staffing levels high and family members are encouraged to visit and provide information that links the resident to their previous life. The decor is vibrant and modern, combining practicality with a luxury feel and there is a friendly bistro where residents and families can meet informally. Although dementia is a difficult and deteriorating condition, my mother has been given the best care and we are kept updated with her progress and changes in care. The management and staff are very good at communicating with us, know Mum well and enable contact between Mum and us through Skype or FaceTime to help us keep in touch when unable to visit. Thank you!

My mother has received personal care from the majority of the carers, in particular her team carer. The management, catering and office staff are concerned and caring. The site manager has been very helpful in arranging mum's personal effects in her room.

But a big thank you to everyone at Maids Moreton, they have been absolutely magnificent.

Our mother died last week after living at Maids Moreton for nearly 4 years. It is impossible to think of another place, or another group of staff, where she would have been cared for with such extraordinary compassion, loving personal care and attention and professionalism. The family believes our mother was extremely fortunate to have been cared for so well and been so happy in her last months and days.

Highly recommended.

I have been to visit a lady who is a resident at Gracewell and was so impressed with the level of care I saw and the warmth the staff showed all the residents. The receptionist was a great front of house, not only was she professional on the desk, she took the time to go and speak with each resident in the bistro room. The home smells fresh and clean and it was so nice to see such engagement with the staff, especially activities manager who spent quality time with everyone in the room.

I have had to visit someone in another home and I can honestly day the comparison is a world apart. It's a shame that not everybody who has to go into a home does not receive this level of care.

I would like to greatly thank the medical team, the care workers and support staff for their help and support with my mum over the past seven months. You (a couple were exceptional) enabled mum to have what is best described as the best last few months than she has had for the last few years. Thank you team 10/10

Management of on the wrong foot a bit. Introductory to home process poor, unanswered questions, etc etc ended OK, though.

Mum has not been in here for long but has settled in very fast and she is much happier than she was in her previous home. Everything so far has been great and all staff are very friendly and helpful. It's expensive but you get what you pay for.

Gracewell Of Maids Moreton is a very caring home, even though it is expensive

Both of my parents lived at Maids Moreton following strokes in 2013. My father enjoyed a year of comfortable living and my mother who had Alzheimer's died two weeks ago, peacefully and with dignity and all the care and love that the staff could give. I could not have wished for a better last home for either of them. Moreover, we - the family - were and still are made welcome. Thank you, Maids Moreton. I will be forever in your debt.

Staff are so caring and considerate. Nothing was too much trouble. The whole environment was warm. Find the support for both family and patient is fantastic. I don't know how the staff cope with their constant losses but they are all brilliant.

The word 'wonderful' does not seem adequate to describe the care our Dad receives at Gracewell of Maids Moreton. He is well looked after, respected and receives good quality of care that is 'simply the best'! We cannot thank the staff enough and we feel secure in the knowledge that he is happy in his environment. He has been a resident since July 2015 and despite suffering dementia and Alzheimer's, he has found a new level of happiness that we could not have expected anywhere else.

After a few initial hiccups on arrival to Gracewell of Maids Moreton e.g. television did not work, no table present, no toilet seat in place, menu issues, and clothes went missing. Over the weeks, the above has been sorted out. I have found all the carers helpful and supportive.

I have been to visit my granddaughter a number of times now and have been very impressed with every aspect of this care home. Granny is very happy there. The staff are all very friendly and helpful and the whole building is exceptionally clean. Lovely place.

It was quite an upheaval moving both grandparents from their home into residential care but the staff and carers were so welcoming, to them and the family and made them feel right at home straight away. My grandad had suffered for months with a badly ulcerated leg but the carers dealt with it straight away and in a few weeks it has completely healed and he is able to walk again properly. The carers work very hard, very attentive and my nan loves them. I am so reassured and happy to know that they are being looked after in a safe and friendly environment.

Although the individual carers have always been kind and respectful towards my mother, I am increasingly concerned that the level of staffing is insufficient and that this is causing stress for the staff and long waiting times for the residents. As the only thing, my mother has going for her now is the fact that she is still continent. I find it unacceptable that she has to wait so long to be taken to the loo. Bearing in mind what we are paying for her care, I would expect this to be remedied immediately.