Foxbridge House, Orpington, London
Foxbridge House, Orpington, London
Foxbridge House, Orpington, London

Foxbridge House is a purpose-built home which offers nursing, respite and residential care, as well as specialist dementia and Alzheimer's care.

The bright and spacious home, which opened in March 2013, has been designed to create a family atmosphere.

All of the 84 bedrooms at Foxbridge House have en suite facilities, a television and a 24-hour nurse call system.

Group: Care UK Nursing & Residential Care Services

Person in charge: Carol McCormack (Home Manager)

Local Authority / Social Services: London Borough of Bromley Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 84 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 80

Shared Rooms: 2

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Foxbridge House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Foxbridge House has a Review Score of 9.5 (9.549)

The Review Score of 9.5 (maximum of 10) for Foxbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 53 Reviews over all time. This Average Rating is also the rating value for Foxbridge House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 30 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.549 for Foxbridge House is calculated as follows: ( (404 Excellents x 5) + (179 Goods x 4) + (39 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 630 Ratings = 4.549

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Foxbridge House is based on 30 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.8 positive Reviews (84 registered maximum number of service users ÷ 5). 30 Reviews ÷ 16.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    34
  • Good
    17
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Foxbridge House?

  • Extremely LIKELY
    48
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Foxbridge House

  • Daughter of Resident/Service User
    22
  • Son of Resident/Service User
    9
  • Niece of Resident/Service User
    6
  • Resident / Service User
    6
  • Daughter-in-law of Resident/Service User
    2
  • more

Our mother was previously in a home that did not provide nursing care. We have found Foxbridge House to be friendly and caring. It doesn't matter who you speak to, they are all well informed and up to date with my mother's care. She is clean, fed and well cared for.
There are many homes who could learn from Foxbridge.
So far, very good, keep it up.
And thank you.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum had a 2-week respite after being taken ill and a brief spell in hospital to re-charge her batteries and get back to fitness for returning home to her house.

Mum enjoyed her spell here and repeatedly said how kind and caring the staff were.

I believe her only complaint was the food, which she likened to school dinners (she's an ex-teacher)! Other than that everything was as we wished for her prior to arrival.

So from myself and my sister, we were very grateful.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Samantha Debenham, Marketing Support Administrator at Foxbridge House responded to this review on 09 Oct 2017:

Thank you for your feedback of Foxbridge House and we are delighted with the positive comments and scores, particularly for the care and team at the home.

In regards to the food, I’m very pleased to say that we have recently employed a second chef who brings years of experience and we have worked hard with the team, residents and relatives to launch a brand new menu for the home. We always welcome feedback, including for food and we are very happy that in our regular meetings with residents and relatives we’ve had very positive feedback regarding the changes. Of course, we will continue to adapt and improve menus to meet the needs and wishes of residents, making meals in-house with fresh ingredients and making sure we have plenty of delicious options, particularly for those with special dietary needs.

If your mother stays with us again and there is anything that you or her would like added to the menu, then, of course, please do let us know. Many thanks again for your feedback and please do speak to the home manager or member of the senior management team if you have any comments, questions or suggestions now or in the future.

A two-week respite for myself. A pleasant experience, treated with respect and kindness by all members of staff.

My only criticism was the quality and suitability of food for elderly and in some cases unwell people.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Samantha Debenham, Marketing Support Administrator at Foxbridge House responded to this review on 09 Oct 2017:

Thank you for your feedback of Foxbridge House and we are delighted with the positive comments and scores, particularly for the care and team at the home.

In regards to the food, I’m very pleased to say that we have recently employed a second chef who brings years of experience and we have worked hard with the team, residents and relatives to launch a brand new menu for the home.

We always welcome feedback, including for food, and we are very happy that in our regular meetings with residents and relatives we’ve had very positive feedback regarding the changes. Of course, we will continue to adapt and improve menus to meet the needs and wishes of residents, making meals in-house with fresh ingredients and making sure we have plenty of delicious options, particularly for those with special dietary needs.

If you stay with us again and there is anything that you would like added to the menu, then, of course, please do let us know.

Many thanks again for your feedback and please do speak to the home manager or member of the senior management team if you have any comments, questions or suggestions now or in the future

We have found the carers are very helpful. The rooms are always very clean and tidy, we feel the home is very secure. The dining is very pleasant and the food is always very good and appropriate for older people. My father appreciates the lovely garden. The family enjoy visiting my father and taking him to the café and garden.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Since first contacting Foxbridge, I have only received caring, helpful and efficient service. From the initial meetings to now (in the home for one month), I have got to know all the lovely staff and it has been a very pleasant (even though fretful to get my Aunt settled) experience. They are always cheerful, greet you with a smile and hello, and will spare time for you if you have any worries. My special thanks to the team.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with the home. First class staff and an excellent clean room with a pleasant garden facility. I would recommend this care home.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We have been very pleased with everything at the home.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a wonderful home who care open and helpful. Communication and care is excellent.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad is well looked after and cared for at Foxbridge House. They have a lovely garden on my dad's floor and a lovely café on the ground floor. All the staff are very friendly and helpful. My dad is very happy at Foxbridge House.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been extremely pleased with the care and dedication of the carers and nursing staff.
Their respect and gentleness with my father are reassuring to us as a family as we do not live close by.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

The home has a welcoming atmosphere with friendly and caring staff.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Since moving my aunt into Foxbridge House I have been delighted with the level of care, environment and facilities provided. The staff are caring, intelligent, happy and thoughtful. The communication is very good and the rooms and public areas are bright modern and lively.
I particularly appreciate the business like professionalism and level of experience of all the staff - nursing and otherwise. Exactly what a care home should be in the 21st century.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All round very good. Some improvement could be made to communicate to the family and more visual display on entry on who to speak to in the event photo of key points of contact mainly aimed at management, not floor staff or nurses.
Weekends - noticeable change in site at weekends can tell limited numbers on hand.

How likely would you be to recommend Foxbridge House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Samantha Debenham, Marketing Support Administrator at Foxbridge House responded to this review on 27 Jun 2017:

We are grateful for your constructive feedback of all aspects of care within Foxbridge House and we are delighted with the positive comments and scores. We are sorry to hear that some aspects of our service have not met your expectations. At present we are in the process of displaying photos of the key management staff at the reception area, but will also make the notice regarding the person in charge more prominent in our reception area to assist you with who to go to when you need to discuss something with staff members. We also take on board your feedback regarding staff at weekends and this has now increased, but will also ensure that management will be more visible during the weekends going forward. Thank you for your feedback and we will endeavour to make the changes requested.

The 24-hour care has given my lovely mum peace of mind that someone is always there for her day and night. The staff are so caring and kind towards the residents and go out of their way to go the extra mile to make them feel valued and important.
I live close by so I can pop in frequently but I am happy that all of the Foxbridge House team are providing the full-time care that I sadly can't.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I had to have a major operation and had to put my husband into respite care. I looked at quite a lot of homes before settling on Foxbridge House and I know I made the right choice. I cannot fault the home or the staff who showed compassion and never left anyone alone. Help was always available.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The manager was to email response to a complaint within two days. Still not heard. Meant to be on doctors list, didn't happen. Mummy called 999 to go to A&E, prescribed morphine patches. Not impressed. Staff friendly. One night nurse only gave paracetamol although strong pain relief prescribed. Mummy likes a few staff but doesn't want to be in pain. Activities on offer only two per day. TV in the lounge too loud.

How likely would you be to recommend Foxbridge House? Neither Unlikely or Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Foxbridge House responded to this review on 27 Jun 2017:

Thank you for the feedback received, we take your comments seriously and will endeavour to make actions and changes off of the back of them. I know we have discussed some of the issues raised to a satisfactory requirement, but understand that there was some failings in our findings around communication, all of which we have now actioned, including written responses and communicating requests more effectively. We have completed a full review of medications and made changes accordingly. We are sorry you felt the activities were not up to an adequate standard, we have an activities programme across the whole week, which includes personal one to one time. The activities planner can be found in reception, or delivered to each resident weekly so they know what is happening in the home. With regards to the TV in the lounge, this is monitored by the residents and set by the residents in the room at the time, based on their needs. My apologies that we have not lived up to your expectations, but hope that our ongoing meetings have rectified all of these already.

My mother was well cared for and enjoyed her stay so much so that she now wishes to make it her final home.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Mum has settled in very well here. Staff are kind and friendly.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I have settled in very well. Staff are kind and friendly.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My aunt suffers from Alzheimers/early onset Dementia requiring respite due to family illness. On meeting the manager, discussing our requirements and being shown around I was confident that we had chosen the right care home. The quality of care is exceptional and nothing is too much trouble for any member of the staff. They all work as a team and as a family, we were able to relax in the knowledge that our aunt was being well looked after. We were able to visit any time of day or night with no restrictions and always felt involved and consulted where necessary. We found the staff very supportive of the family and they always had time to discuss any matters to avoid any worries or concerns. The care staff encourage the residents to join in with outings, activities and all other kinds of entertainment and are not just left to their own devices. My aunt really enjoyed her stay and thought the staff were lovely, she came home relaxed and happy. Foxbridge House made a big difference.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has been there for 18 months. The whole family are very pleased with the home. The staff are very caring. Activities level dropped for some time as staff left, down from three and a half people to one! Slowly increasing now but needs to get back to previous levels for the benefit of staff and residents.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A caring home that has settled my Dad with efficiency and warmth. Comments are taken on board and help always readily available. The staff are amazing and very patient and understanding at such an emotional time. My Dad is very well cared for but above all, he is in a safe environment.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very good.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Though my cousin was only at Foxbridge House for the last two months of her life the care she received from the nursing staff was excellent. I know she was very happy to stay. The administration process was efficient and nothing was too much trouble.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Customer relationship manager has been very helpful through the move of my grandad into the home.
Staff are polite, friendly and helpful and always willing to try the best they can.
Altogether a thoroughly pleasant experience during a hard time.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Due to a change of circumstances, dad needed care at short notice. The staff at Foxbridge have made him welcome and helped to smooth over what was an unexpected situation. Dad has quickly relaxed into the friendly environment and has enjoyed meeting new people and making friends, having lived alone for a number of years.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We had a meeting this morning with a customer relationship manager which we found both helpful and productive.
The staff are always happy to stop and talk.
It was a very difficult decision to put my Father-in-law into a home and they ensured the transition went smoothly and reassured all along the way.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Really happy with Foxbridge House, staff are wonderful. I have peace of mind knowing my mum is being cared for. Mum is stimulated and very happy.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After three weeks, I have found the management and staff to be helpful, friendly and professional.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As I was away on holiday, I only visited mum prior to her stay and afterwards to take her home. So I feel that my insight into the stay can only be based on my mum's opinion and the visitors. Overall, mum was very happy, although did moan about a few things, but has little patience if things are not done straight away. Maybe a bit more guidance, as we did not know to put washing in the string bag, so it did not get done. But we may have been told and it was not taken onboard.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I have had a very happy stay and would willingly come again. Carers are loving and dedicated and always there at your beckon call, they are never angry with you. Only sometimes do they have to be strict with the patients with Alzheimer's disease. I used to be a chaplain's visitor and visited in Orpington and Farnborough hospitals. I loved every minute of it. They were like family to me - I would tell them about our Lord Jesus Christ and the gift of healing which he gives to all who put their faith of trust in him. I will certainly come back and visit here as I live quite near.

How likely would you be to recommend Foxbridge House? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was a resident of the Larch Wing (dementia) at Foxbridge House for the last seven months of his life. From the moment he first arrived the staff all helped him to settle in quickly. They established a caring personal relationship with him and dad relaxed in their care. We all appreciated the provisions which were made because of his special diet and all his likes and dislikes!
I virtually lived at Foxbridge for the last week of my dad's life. I witnessed the excellent around the clock care given to all the residents, from the housekeeping staff to the nurses, carers and management. Their dedication and care was exemplary.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Overall very satisfied.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister and brother-in-law came to Foxbridge House in June, my sister with dementia and her husband generally unwell. Sadly my brother-in-law passed away recently, he was treated with kindness and respect. My sister is treated with gentleness and kindness which I know is sometimes difficult for them, I haven't heard them lose patience with her, which I appreciate greatly.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother stayed here for six months. Her carers and helpers were all very nice and caring and made my mum's stay very comfortable and happy. I would recommend Foxbridge House to anyone else for respite or long term care. Also, the customer care and management were all pleasant and helpful too.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Having been a nurse all my working life and visited many nursing and residential home I can honestly say Foxbridge House is one of the best I have seen. The home is clean, the general upkeep is excellent and the care and consideration shown to my 100 yr old aunt is excellent. She is being treated with dignity and affection and as a relative I felt the staff I spoke to genuinely care for her well being and were kind and considerate to me. I would recommend this facility to anyone.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother moved to Foxbridge House in May 2016 following a change of needs review in her residential home. Mum had dementia and mobility issues following frequent falls and was a wheelchair user. During June/July mum became end of life and the team on Larch could not have been more caring, thoughtful or willing to fully engage us in mums care needs. As her deterioration became significant we were fully supported and informed of her changing care needs. Mum passed away peacefully and we as a family felt cared for and supported throughout our short time on Larch. Thank you.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has only bee in here since 25th May this year. We have found the home to be very caring, nothing is too much trouble for the staff. She is being well cared for and has settled in well.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Having my mum move into this home has been the best thing for mum as she was becoming a danger to herself in her previous home because of her dementia. The care and attention that mum has received since she has been here has been fantastic, making mum settle into this place well. All the staff including the cleaners all know mum by her name and are always friendly towards her. I have peace of mind when I leave her to go home knowing that she will be safe.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found everything very good and all most helpful, a joy to be here.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Foxbridge proved a friendly and caring environment for my mothers recovery from a fall. Well designed and modern, it was completely the opposite of the somewhat bleak picture we had in our heads of care/nursing homes.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

'Good rooms'. Nothing at all to complain about. They provide a good service in all areas. I have been happy, since I first came here over 2 years ago - I have no worries. My wife visits me regularly.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.4 out of 5

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I think Foxbridge is fabulous. The difference in my uncle in the 18 months he has been here is amazing. At home he was quiet, sad and generally asleep, here he is his happy, noisy, well fed self. His recent bout of ill health was dealt with super efficiently and I have no doubt the staff here kept him from a trip to hospital. Everyone talks to him, cares about him and treats him lovingly. I was very against 'putting him in a home' but for him it has been the best decision we have made for a long time. Well done all the staff at Foxbridge.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Care and supportive.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A very, clean beautiful residential home. My aunt felt she was on holiday in a hotel. Staff all so caring. It's always a worry leaving someone you love in the hands of strangers but Foxbridge House gave such peace of mind.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I have nothing but praise for everyone working in Foxbridge House. The care given to my mother for the 2 short months she was there was brilliant and nothing was too much trouble. The decor of the place was more like a hotel really clean airy and well equipped. All the residents always seemed happy and contented and there was always a good choice of food in the restaurant. Carers always helped and encouraged if residents were not wanting to eat and respect was always shown and nursing care was always done in a dignified manner. Mum always used to say she was a loner but quickly joined in with any of the activities she was able to do and she always had a smile for everyone. Foxbridge has restored my faith in what a care home should be and I was always happy to spend time there with mum. It really did become a home from home

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I visit my 92 year old friend at least once a week. Every time I go she complains about the food- the choice- the quality and presentation. I take her in soups which the staff make for her! On Saturday she was given three sandwiches for tea- no garnish. When she asked for a fourth one she was told not enough had been made! No energy is put into getting residents into the dining room- I'm told that many residents have their food in their rooms. She is not receiving any intellectual stimulation and chooses to spend all day in her room. Little apparent leaders.

How likely would you be to recommend Foxbridge House? Extremely Unlikely

Average Rating: 

 2.5 out of 5

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Very Poor

Staff: Good

Activities: Very Poor

Management: Very Poor

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Poor

Samantha Debenham, Marketing Support Administrator at Foxbridge House responded to this review on 26 Feb 2016:

We are sorry to hear that your experience of the food at Foxbridge has fallen short of expectations. This comes as quite a surprise as our head chef at Foxbridge was recently recognised as one of the best in the country in our Chef of the year competition, and he regularly receives very positive feedback from both our residents and their visiting friends and relatives. Our hope is that the experience you mentioned is an anomaly, but having said that, our hospitality team will now visit the home to audit the food offering and ensure it meets our high standards. We do encourage all of our residents to engage in social activities in the home – both around mealtimes and in terms of the very full activities schedule on offer. However, our first priority is always the personal wishes of our residents and if your friend’s choice is for in-room dining, then we will always cater to this preference. If you do have any further concerns about the care your friend is receiving, we would encourage you to pick these up with the home manager directly as she will be in a much better position to discuss the specifics of the situation. Thank you though for taking the time to review the home - we are always interested in feedback which can help us improve the service we provide.

Staff are very very helpful.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother arrived at Foxbridge in October 2013, after a very distressing time in and out of hospital with double pneumonia. She seemed to rally initially with the wonderful care she received at Foxbridge, but sadly in December 2013 she suffered a severe stroke which was a game changer! over night she lost the ability to speak coherently and the stroke exacerbated her confusion. She had vascular dementia. Our lovely lady as we called her had changed forever. The care staff at Foxbridge could not have done more to make mums stay as comfortable and safe as possible. Their dedication and tenderness to mum and their empathy with my sister and I was impeccable. Mum had good days and bad, despite her deteriorating condition. The carers were always loving and cheerful. The entertainment manager was fantastic and as I lived in South Africa, went the extra mile to Skype regularly so I could see mum. When she sadly passed away in October 2015, we were devastated. But the staff were fantastic right until the very end!. They gave mum dignity in life and death. I will never have enough words to praise them.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been in this care home from the beginning. She is very happy and contented. Always clean and tidy. She enjoys all activities and outings and the activity staff are great. Really like they have hostesses to encourage them to sit at the table and eat with others.
The only downside is the constant turnover of staff. It would be great if this could be looked at - reasons why they leave!

How likely would you be to recommend Foxbridge House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Satisfactory

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum has been in this home since Nov 2013 and is treated with care and dignity even when she is uncooperative or aggressive. The carers are brilliant with mum and one of them went with mum to her appointment at the hospital - I was going to take mum on my own but the carers advised me to have help - I definitely couldn't have managed on my own. The carer was with us from 1.30pm until about 7pm when we got back to the home. Mum was very difficult and aggressive but having the support helped me a lot. My mum is getting more difficult but all the staff are caring and understand and know how to help mum.
I feel very privileged that mum is living in this home and both mum and I are very well looked after.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good and helpful.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been at Foxbridge for many months and very satisfied by conditions here. Arriving here with my wife who left us for a better place where we will all arrive at in due course. My wife was also very happy whilst here. I might add that our eight children all believe that we chose well when we came here.

How likely would you be to recommend Foxbridge House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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