Foxbridge House

When mum first came to Foxbridge House I was a little reluctant how she would settle in as English is not her first language.The staff are amazing so caring, Mum has settled in so well and I feel this is due to all the staff not just nursing, management even take and interest in everyone living here knowing all their names.

It was easy to arrange care for my dad, the Customer Service Coordinator was very easy to deal with to help us arrange the respite care needed. Throughout the process she was very contactable and it was very reassuring knowing my dad had the best available care. When I needed to call Foxbridge they were easy to get hold of and the team was always very curious, and the Receptionist in particular was really personable and helpful.

The friendly residents made my respite enjoyable.the staff on all levels were excellent in service and care. Happy at all times made the difference to my stay. I thank them for all they do and for their extreme patience.

I would recommend Foxbridge Home to anyone. They all treated my mum with respect, care, dignity, support and love. The staff went above and beyond to look after my mum and helped my brother and me emotionally.

My mother was a resident at Foxbridge House for nearly 4 years due to her Alzhheimers worstening. During the whole period the care and attention she received by all nurses and carers was excellent. If there were any issues, we raised these with either the nurses on duty, or Care Home Manager/Deputy and the problems were dealt with promptly. Our family were always warmly greeted by everyone when we visited my mother.

My mother sadly passed away recently, and the care she received at the end of her life was exceptional. Additionally all members of staff from all departments- nurses, carers, management/admin, housekeeping, maintenance ensured our family were looked after too whilst we were at her bedside in the last few days.

Thank you Foxbridge House for everything.

All this care takes place in a lovely environment, which unfortunately can't be appreciated to the full but does contribute to their well-being.

Generally good, but noisy being adjacent to the staff room, also at night. The staff are very friendly and helpful. Food is normally very good, and so are the evening meals and snacks at times.

First impressions were good when viewing, we found the home clean, warm & welcoming. The sales manager, in particular was kind & knowledgeable. However, once my parents moved in it became quickly apparent that there were not enough staff to meet mum's needs, Communication between staff was poor. Some staff did not follow correct procedures, eg lifting & repositioning. Mum was not checked as frequently as we were told. Mum often asked for help with toileting but was left waiting as there were not enough staff to help. Sometimes she waited for over an hour, soiled/wet. Not all staff were aware of mum's care needs & it was left to my dad to advocate for her. We often overheard staff complaining about colleagues. One member of staff couldn't do enough to help & came in early every day to wash and dress mum because he didn't trust the staff to do it. In some cases I think there was a genuine lack of concern from staff, but mainly there just weren't enough staff to keep residents safe & comfortable.

I have been given a very favourable report from my two daughters initial visit, whilst I was still in hospital abroad, but on arrival from Barbados into London Heathrow Airport, and subsequently and ambulance journey to Foxbridge, I was truly delighted with my new temporary "home". The whole design of the building, its cleanliness, the two gardens, which I later could visit, not to mention all the smiling members of staff! Thank you all for caring fro me so well those 2 weeks.

Due to my mother being repatriated from Barbados, we were able to secure a short stay room for her to recuperate after an accident. We found the service at Foxland House to be exceptional, from the manager to all on the front office, care team and nursing team. Thank you!

Not very happy, left the Foxbridge House earlier. Have kept records.

Mum came to Foxbridge House for two weeks respite. The time has flown by and she has enjoyed every minute.She has caught up on sleep, had a break from caring duties and is going home completed rested and restored. I am sure she will be back.

Very friendly and helpful.

Very friendly environment. Calm place to be and confidence building surrounding which gives you comfort that resident is secure and well cared for.

I have always been very pleased with the overall support and care that my mum has received since she moved from her previous care home in Lewisham. My wife and I brought mum down to the cafe on the ground floor, which is pleasant space used by family and friends. The drinks and snacks provided are always of good quality and plentiful. If I had a slight criticism on the day, it was that mum's hair looked like it need a wash, but overall the quality of care is good, and would always highly recommend Foxbridge Home.

I visited my mother in law with my husband. We took her downstairs to the care where she enjoyed a coffee and some snacks. The home is clean all the staff are very friendly and help us if we need to transfer my mother in law from an armchair to her wheelchair. On all the occasions I have visited I have been impressed with Foxbridge House. The staff always remember us and I know my husband is happy with his mums care.

Home always clean & fresh. Staff are helpful and polite. Food very nice. My review is only based on my experience as a regular visitor.

My mother has been resident at Foxbridge House since July 2024. The outstanding feature of the home is the embedded culture of kindness amongst the staff. This isn't an easy thing to achieve. It requires a lot of work and input from everyone - from the point of recruitment, through training, processes and procedures and regular supervision. Well done to all the staff for achieving this. It contributes so much to the feel of the home and the services provided. The home is purpose built and well designed, with a cafe for visitors, a lovely cinema room, spacious corridors and rooms and a two beautiful and accessible gardens. There is a wide variety of activities managed by an incredibly enthusiastic lifestyle team. Congratulations to all the staff for achieving such high quality care in such a kind environment.

A warm welcome awaits you at Foxbridge House. In reception you will find Cherry's cafe, offering delicious homemade cakes, cookies and a wide range of coffees and teas. This is a relaxing area to visit with mum and other family members. In this ground floor area, you will also find the hairdressing salon, a very comfy cinema and the management offices, with a kind and helpful management team who operate an open door policy. The resident's rooms , are spacious with huge windows and lovely drapes. It is also well-furnished. However, the furniture is a bit dated and could benefit from some upgrading. The carers and nurses are caring and kind working jolly hard to give the best care to your loved ones, but when they are short-staffed though, I notice the dip in service. My mum has difficulty chewing, so the kitchen provides a variety of creative and well-presented soft foods, which she enjoys eating. I'm very grateful to the team for taking such good care of my mum.

Foxbridge House has proven an ideal environment for my mum in law. She had previously been in a care home which was not sufficient to her needs and where she was not happy. The move to Foxbridge has been transforming, she has room to walk at will, which has helped with her general health and fitness and the staff are friendly and kind. She does join in with the activities. When asked she will tell you that she likes the home and she is so obviously content to be there. She seems to be much more alert and engaged despite her advancing dementia. The facilities are comfortable with a variety of places to sit and interact, from the cafe to the lounge to the cinema and safe garden areas. What you won't experience here is a cramped lounge full of ranks of seated old people staring blankly at a blaring TV screen. The food is high quality, fresh cooked and varied and the home is well run with qualified nursing staff on hand when needed. I would highly recommend it.