Foxbridge House

Sevenoaks Road, Orpington BR6 7FB
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9.7 198 Reviews
  • Foxbridge House, Orpington
Foxbridge House in Orpington, Kent, is a purpose-built home offering nursing, respite and residential care, as well as specialist dementia care.

The bright and spacious home has been designed to create a lively, family atmosphere. Residents can enjoy a wealth of luxury features, including a hair and nail salon, a retro-themed cinema and a coffee shop perfect for socialising. All of the bedrooms have en-suite facilities, a TV and a 24-hour nurse call system.

Breakfast, lunch and dinner are the cornerstones of daily life at Foxbridge House. The team places importance on protecting residents' meal-times as good nutrition and hydration are key to staying well. Family members are very welcome to 'book-in' and join their loved one for a meal.

Foxbridge House is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by Foxbridge House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1921
  • Self-Funded Residential Dementia Care: from £2016
  • Self-Funded Nursing Care: from £2186
  • Self-Funded Nursing Dementia Care: from £2281
  • RESPITE Self-Funded Residential Care: from £2131
  • RESPITE Self-Funded Residential Dementia Care: from £2226
  • RESPITE Self-Funded Nursing Care: from £2396
  • RESPITE Self-Funded Nursing Dementia Care: from £2491

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Foxbridge House to find out the exact price for your requirements.

Contact Foxbridge House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Foxbridge House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Stella Barnes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • On site

Foxbridge House Reviews (198)

9.7

Foxbridge House has a Review Score of 9.7 (9.681) out of 10, based on 64 reviews in the last 2 years.
Over all time Foxbridge House has 198 reviews.

Overall Experience
  • 126
  • 63
  • 4
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Date Published
  • 198
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  • 64
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Reviewer Connection to Foxbridge House
  • 60
  • 30
  • 27
  • 15
  • 12
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  • 8
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
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Total of 198, showing 121-140
Review from T M (Resident) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Service very satisfactory.
Shortage of staff is a problem.
Reply from Samantha Debenham, Personal Assistant at Foxbridge HouseThank you very much for your feedback. We are delighted with the positive scores for the care and support we provide. Regarding staffing levels, I would like to assure you we do a full dependency analysis for each resident which is used to plan staff deployment accordingly to make sure care is safe and appropriate for each resident’s needs, 24 hours a day, seven days a week. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views - we will arrange for a manager at the home to get in touch and discuss this further with you in person.
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Review from M F (Resident) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Some of the agency carers do not seem to be very polite and are very quick in helping me to dress and undress.
A few kind words would be appreciated.
Reply from Samantha Debenham, Personal Assistant at Foxbridge HouseWe are grateful for your constructive feedback and are delighted with the positive scores for the care we provide at Foxbridge House. We do take your feedback seriously and have passed on your concerns to the home manager to address with the team. We would like to thank you for taking the time to share your views and please do contact the home manager or any other members of the care team if there is anything else we can help with now or in the future.
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Review from Jean C (Resident) published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Foxbridge is a very pleasant place to stay. Encouraged by the warmth, kindness and understanding of the staff.
A happy place to be.
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Review from P W (Daughter of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful and very caring to my Mum.
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Review from Douglas C (Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff really work hard to make residents feel at home.
There is a friendly and jolly atmosphere except when there are staff shortages.
Residents become irritable when there are serious delays serving food.
Breakfasts are of a very high standard.
Food is always adequate and usually of a high
standard.
Entertainments are very good and care is taken in introducing newcomers.
Perhaps musicians from local secondary schools could be introduced to give popular recitals.
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Review from B S (Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here over 2 years and have found the staff and carers excellent especially since I have been on the nursing floor.
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Review from Katharine L (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Foxbridge House since September 2018. The whole process of moving her from another care home to Foxbridge was smooth and the paperwork involved was thoroughly explained to us. My mother has settled in quite well but it is still early days for her and she finds it difficult
to join in the varying activities. The staff are very caring, helpful and nothing is too much trouble. They keep us closely informed of any medical issues that may crop up.
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Review from Philip I (Son of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Foxbridge House was very expensive for respite but I understand this is the going rate. On the plus side, the staff and facilities were excellent and the room was clean and comfortable.
My mother did complain that some staff talked to her as though she was a child, but this may be her being too sensitive.
Again, I understand that residents have varying levels of understanding and as she was on respite they may not be aware of her situation.
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Review from Lee H (Son of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted into Foxbridge house just over 2 years ago as a resident in the care floor. She subsequently moved to the nursing floor this year. Either one of my brother, sister or myself visited Mum every day and we can confidently report that we have been totally satisfied and comforted by
the extremely high standard of care and nursing she has received during her entire stay. This was particularly the case during her last week of life! Our perception os one of a faultless home.
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Review from Alice K (Respite Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although I dreaded coming in after seeing friends in other care homes I dreaded coming here albeit for a short time, but I can honestly say I have been so well looked after, I shall be sorry to leave! The home is so welcoming and friendly, the entertainment so good and as for the staff, I can't praise
them enough. So caring and helpful and always smiling and willing to help and entertain. I feel I have been on holiday, even with an extremely bad back after a fall which was y reason for coming here.
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Review from J D (Daughter of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Made extremely welcome on first visiting the home to inquire about my mother moving there. Toured all through and shown all the facilities and gardens as well as a selection of rooms. Had a very long chat with the manager who took time to explain everything thoroughly. The whole process, from visit
to subsequent assessment and moving in, was all accomplished in a week. Have found all the staff friendly and caring and they all seem to know and use each residents name. Activities are organised every day and the residents all seem very happy and my mother seems to have settled in quite well.
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Review from Shani C (Daughter of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the last month staffing levels on the willow floor seem very short at times, meaning those on duty are having to work exceptionally hard and seem to have less time to interact with residents. The bed has not been made on some occasions, until after lunch. Also ordering from the kitchen for evening
meals is not always successful, as in the food ordered does not always arrive. This last few weeks/month has not been to the usual high standard.
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Review from L H (Daughter of Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has now been at Foxbridge House for nearly 3 years. During his time here he has received good quality care and seems content in his own world. Occasionally I need to remind staff about certain grooming such as shaving and fingernails and usually, this is attended to promptly. Overall a positive
experience for ourselves and our father.
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Review from Frazer M (Grandson of Resident) published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very expensive for level of care provided.
Overall good facilities.
Management staff good but too many temps.
Had issues with heavy handling resulting in bruising.
Clothes and hangers go missing all the time.
Reply from Amy Wilson, AD at Foxbridge HouseThank you very much for your feedback regarding your grandfather‘s care at Foxbridge House. We do take your concerns and feedback seriously and would like to thank you for taking the time to share your views.

We appreciate your positive comments regarding the facilities and management staff, but are sorry to hear that you feel that there are too many temporary staff. When using temporary staff, we always aim to book regular agencies who will be able to offer continuity of care to the residents. We are currently undergoing a recruitment drive at the home to recruit more permanent staff.

With regard to handling, I would like to offer my assurance that all issues concerning unexplained bruising are fully investigated and appropriate action taken.
Our laundering and sorting procedures have recently been reviewed, following the recruitment of a new colleague, to make these more robust. We are, therefore, hopeful that this will remove this concern with families and, more importantly, the residents.
Thank you again for taking the time to provide your feedback, our home manager would welcome the opportunity to discuss any aspects of your grandfather’s care in person. Please feel free to contact the home to make an appointment.
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Review from J E (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has recently moved to Foxbridge House. The staff have made a huge effort to ensure that the process was as easy as possible. The care Mum has received has been exemplary, as a result Mum has settled in well.
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Review from Karen T (Daughter of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Foxbridge gives good quality care in lovely surroundings. The staff do their very best to care for the residents. Everyone is good.
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Review from Beryl M (Friend of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the times I have visited I found it very nice and friendly.
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Review from Jill D (Niece of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt and uncle moved into Foxbridge House 1st May. They have been here for 4 weeks and are extremely happy. The staff are lovely and nothing is too much trouble for them. The rooms are very good and comfortable. Food is excellent and caters for all tastes. Hot drinks, cake and biscuits always available.
Plenty of daytime entertainment. All in all, my aunt and uncle are safe, secure and happy.
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Review from Lisa M (Great-Niece of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt 96 and uncle moved in at the beginning of this month as they were no longer able to look after themselves at home. My aunt is walking around on her frame very confidently as, at home, she wasn't leaving her bedroom or getting dressed. So nice seeing them mixing with people. Tea, coffee and cakes
in reception are fab. The coffee shop is a great place to spend time with them.
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Review from J T (Daughter of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent. Very caring.
All the service is excellent too.
If only mum would participate in the excellent activities.
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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Foxbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 64 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.681 for Foxbridge House is calculated as follows: ( (564 Excellents x 5) + (138 Goods x 4) + (26 Satisfactorys x 3) + (13 Poors x 2) + (2 Very Poors x 1) ) ÷ 743 Ratings = 4.681
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Foxbridge House is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 61 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (109)

Meet the Team (1)

Stella

Stella Barnes

Job Title: Home Manager

There are many different aspects of my role as Home Manager at Foxbridge House, but one of my favourites is the opportunity to meet and get to know residents and their families. It’s a huge privilege.


Every person we care for is at the heart of their care: they make decisions about how they want to be cared for, how they want to spend their day and live their life, and we support them to make that happen.


Central to achieving that is having a superb team. We have great people at Foxbridge House who are determined to do their best for residents, relatives and for each other. I’m here to support them to succeed, and Care UK supports me to succeed as well.


While this job is high-pressured and there’s a lot to juggle, the feeling at the end of the day of knowing that you’ve done the best job you can is second to none.

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