Foxbridge House

Sevenoaks Road, Orpington BR6 7FB
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9.7 192 Reviews
  • Foxbridge House, Orpington
Foxbridge House in Orpington, Kent, is a purpose-built home offering nursing, respite and residential care, as well as specialist dementia care.

The bright and spacious home has been designed to create a lively, family atmosphere. Residents can enjoy a wealth of luxury features, including a hair and nail salon, a retro-themed cinema and a coffee shop perfect for socialising. All of the bedrooms have en-suite facilities, a TV and a 24-hour nurse call system.

Breakfast, lunch and dinner are the cornerstones of daily life at Foxbridge House. The team places importance on protecting residents' meal-times as good nutrition and hydration are key to staying well. Family members are very welcome to 'book-in' and join their loved one for a meal.

Foxbridge House is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by Foxbridge House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1921
  • Self-Funded Residential Dementia Care: from £2016
  • Self-Funded Nursing Care: from £2186
  • Self-Funded Nursing Dementia Care: from £2281
  • RESPITE Self-Funded Residential Care: from £2131
  • RESPITE Self-Funded Residential Dementia Care: from £2216
  • RESPITE Self-Funded Nursing Care: from £2396
  • RESPITE Self-Funded Nursing Dementia Care: from £2491

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Foxbridge House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Stella Barnes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • On site

Foxbridge House Reviews (192)

9.7

Foxbridge House has a Review Score of 9.7 (9.682) out of 10, based on 66 reviews in the last 2 years.
Over all time Foxbridge House has 192 reviews.

Overall Experience
  • 120
  • 63
  • 4
  • 4
  • 1
Date Published
  • 192
  • 25
  • 44
  • 65
  • 127
Reviewer Connection to Foxbridge House
  • 59
  • 28
  • 27
  • 15
  • 11
  • 10
  • 10
  • 8
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 192, showing 101-120
Review from Robert E (Respite Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay was very comfortable for me and a relaxation for my partner following a major medical issue.
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Review from A K (Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was in respite care for three weeks after being in hospital for a serious health condition. This is my second time around. I have both times throughout enjoyed myself and hoping to go back again in May when my daughter goes on holiday. Everybody is so kind, helpful and the food is very good - well
cooked. Considering Covid existed, I thought all the staff coped excellently or looked after us residents extremely well.
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Review from K H (Daughter of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received during and after my father's short stay was simply amazing.
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Review from J G (Resident) published on 7 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I personally came for two weeks rest after lots of problems with health and other hospital problems. I have been well looked after and I came on my relative to try, as I live alone and need care and help. I am still here 6 weeks later and staying for the time being. I am 94 years old and I hope this
will help.
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Review from C F (Husband of Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Great concerns about staffing, inexperienced to deal with dementia, especially agency staff. Raising staffing levels that appear to be unbalanced and low. Concerns about food especially vegan and vegetarian options and concerns that help to feed is not available. Faeces under fingernails. Lack of control
with patient's clothing and belongings- patients wearing each other's clothes. The communal cafe is a great area to entertain with family.
Reply from Samantha Debenham, PA to Marketing Director at Foxbridge House
Thank you for taking the time to write a review for Foxbridge House and we are pleased to see you have given positive scores for the facilities, rooms and overall cleanliness of the home and that you…read more
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Review from Dorothy B (Respite Resident) published on 26 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Unfortunately because of Covid rules awaiting management review I had to isolate for the first 5 full days, even after full testing. However, the staff were friendly and helpful throughout. The second week, I met the residents who all seemed happy to live at Foxbrídge. I have Parkinson's and found
it difficult to find a chair I could easily get up from, and I have swollen legs from knee replacement surgery which I need to elevate, but couldn't find any suitable chair to use. All staff members tried their best to help me throughout my Respite.
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Review from M W (Niece of Resident) published on 12 October 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I am visiting family from the USA and came to visit my aunt in your home. She smelt of urine, was wearing a top that was not hers and her catheter bag was flopping around her ankle. It should have been attached to her thigh; a) to not put pressure on the catheter and b) to afford her some dignity. Music
was blaring in the lounge area, impossible to communicate. Very disappointed that she is not getting better care considering the enormous price my family is paying for her care. Improvements needed.
Reply from Samantha Debenham, Personal Assistant at Foxbridge House
Thank you for your feedback and we are sorry that you didn’t feel able to raise this at the time, as this would have given us the opportunity to discuss your concerns in detail and provide…read more
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Review from Sophie S (Daughter of Resident) published on 12 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We were pleased with the respite care my mother received. The administration of her admission was of a high standard and the staff were very professional and reassuring. I wouldn’t hesitate in recommending Foxbridge for respite care.
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Review from Pam S (Sister-in-law of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
COVID restrictions and lack of phone signal have made it difficult to see just how my husband’s brother was settling in to start with. However, we are very pleased that he seems quite settled now. He has a pleasant room opening onto the garden. I think his only complaint is that the food is not always
hot enough. We are hoping that as one of the 'younger' residents he will be encouraged to join in more activities and to socialise more. All the staff that we have come into contact with have been helpful and friendly.
Reply from Samantha Debenham, Personal Assistant at Foxbridge House
Thank you for your positive comments about the care and support we provide at Foxbridge House and we are grateful for your constructive feedback. We are sorry to hear the food offering did not meet…read more
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Review from Suzy G (Daughter of Resident) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so happy that mum is happy and certainly well cared for. She deserves this at 93. Can't speak highly enough of the environment and the care. She has a lovely room and when I am talking to her, there are always carers in and out of her room. Living in Australia, this means so much to me. I can't
get there, but I know she is safe and happy.
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Review from Amanda C (Daughter of Resident) published on 2 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful clean, inviting Home and that's just the building. I cannot speak highly enough of all the staff at Foxbridge House, who have welcomed my Mum with such a positive, kind, professional, caring attitude. Staff have done such a good job, to overhear my Mum speaking to another family member
that she feels at home means the world to us. I highly recommend Foxbridge House.
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Review from J E (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Disappointed in the activities supplied, there needs to be more to keep people happy, rather than just sitting in chairs all day (2 hours morning and afternoon is not much). The van that is supposed to take the residents out mostly does not function. I am concerned that staff levels (carers) should
be improved. There doesn't seem to be enough staff, especially at the weekends.
Reply from Samantha Debenham, PA to Marketing Director at Foxbridge House
Thank you for bringing your concerns to our attention. We would like to use this opportunity to offer our apologies for the frustration this has caused you and your brother. We do review the weekly…read more
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Review from T H (Wife of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, clean and plenty of staff.
Foxbridge House has helped my husband - a dementia patient - recover after a stroke.
I wish they would have less "school dinners" and more home-cooked food. It is possible.
It would be helpful if staff could help fill in difficult official forms as they are confusing.
Please,
could admin staff call back or email when they promise to (the ward staff are pretty good at this).
Reply from Samantha Debenham, Personal Assistant at Foxbridge House
Thank you for your positive comments regarding the friendliness of our staff and cleanliness of the home, we are grateful for your constructive feedback. We are sorry to hear that the food offering…read more
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Review from Jeremy P (Son of Resident) published on 8 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There appears to be an inconsistency with the attitude of staff with some being friendly and smiling while others appear to be just going through the motions.
Lunch menu lacks imagination and variety. I was told that residents could ask for other options.
Entertainment is repetitive with most weeks
on a repeat of the previous week. Copies of the care plan should be available for the family to take away.
Reply from Samantha Debenham, Personal Assistant at Foxbridge House
Thank you for taking the time to complete the feedback card, we have noted your comments. We have particularly noted the comments about the menu and activities program. I would like to take this…read more
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Review from T M (Resident) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Service very satisfactory.
Shortage of staff is a problem.
Reply from Samantha Debenham, Personal Assistant at Foxbridge House
Thank you very much for your feedback. We are delighted with the positive scores for the care and support we provide. Regarding staffing levels, I would like to assure you we do a full dependency…read more
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Review from M F (Resident) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Some of the agency carers do not seem to be very polite and are very quick in helping me to dress and undress.
A few kind words would be appreciated.
Reply from Samantha Debenham, Personal Assistant at Foxbridge House
We are grateful for your constructive feedback and are delighted with the positive scores for the care we provide at Foxbridge House. We do take your feedback seriously and have passed on your…read more
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Review from Jean C (Resident) published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Foxbridge is a very pleasant place to stay. Encouraged by the warmth, kindness and understanding of the staff.
A happy place to be.
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Review from P W (Daughter of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful and very caring to my Mum.
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Review from Douglas C (Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff really work hard to make residents feel at home.
There is a friendly and jolly atmosphere except when there are staff shortages.
Residents become irritable when there are serious delays serving food.
Breakfasts are of a very high standard.
Food is always adequate and usually of a high
standard.
Entertainments are very good and care is taken in introducing newcomers.
Perhaps musicians from local secondary schools could be introduced to give popular recitals.
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Review from B S (Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here over 2 years and have found the staff and carers excellent especially since I have been on the nursing floor.
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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Foxbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 66 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 63 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.682 for Foxbridge House is calculated as follows: ( (579 Excellents x 5) + (146 Goods x 4) + (25 Satisfactorys x 3) + (13 Poors x 2) + (2 Very Poors x 1) ) ÷ 765 Ratings = 4.682
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Foxbridge House is based on 63 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 63 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Stella

Stella Barnes

Job Title: Home Manager

There are many different aspects of my role as Home Manager at Foxbridge House, but one of my favourites is the opportunity to meet and get to know residents and their families. It’s a huge privilege.


Every person we care for is at the heart of their care: they make decisions about how they want to be cared for, how they want to spend their day and live their life, and we support them to make that happen.


Central to achieving that is having a superb team. We have great people at Foxbridge House who are determined to do their best for residents, relatives and for each other. I’m here to support them to succeed, and Care UK supports me to succeed as well.


While this job is high-pressured and there’s a lot to juggle, the feeling at the end of the day of knowing that you’ve done the best job you can is second to none.

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