Bowes House, Hailsham, East Sussex
Bowes House, Hailsham, East Sussex
Bowes House, Hailsham, East Sussex

Bowes House is a purpose-built Care UK home in Hailsham, opened in June 2013 to provide professional and personalised care provision, with wonderfully decorated interiors and with the target of activity-based care.

The facility is ideal for a wide range of care needs, including specialist nursing and residential care, while carers are experienced in the sometimes complex challenges of dementia care.

Care is based around personal interests and hobbies, with a coffee shop, hair salon and themed cinema on site.

Group: Care UK Nursing & Residential Care Services

Person in charge: Helena Barrow (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bowes House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Bowes House has a Review Score of 9.8 (9.764)

The Review Score of 9.8 (maximum of 10) for Bowes House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 45 Reviews over all time. This Average Rating is also the rating value for Bowes House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.764 for Bowes House is calculated as follows: ( (427 Excellents x 5) + (87 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 533 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Bowes House is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 18 Reviews ÷ 18 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    39
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bowes House?

  • Extremely LIKELY
    38
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bowes House

  • Daughter of Resident/Service User
    16
  • Son of Resident/Service User
    7
  • Friend of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    3
  • Son-in-law of Resident/Service User
    3
  • more

Good quality care for my mum's short stay.
Lovely staff and good support for me and Mum.
I felt Mum was well cared for during her stay.
Many thanks.

How likely would you be to recommend Bowes House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Bowes House has been fantastic for mum. It is clean and bright. Mums needs have been catered for and the atmosphere is very friendly. Food is amazing and enough for mum. Mum has been entertained most days and able to sit in the garden when she wants. What a lovely place for her to stay.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always make me feel welcome, staff are friendly and caring. My wife is very settled at Bowes House. I am very happy she is here.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I stayed at Bowes for 1 month while my family went on holiday. It worked out so well as they could go away without worry. The home is very central with everything on hand. The staff made me feel welcome and at home. The added bonus of stay at Bowes was that my dear husband is also a resident so it gave us a months holiday together.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The service and attention that we received from the staff at Wealden in Bowes House was absolutely first class.
Nothing was too much trouble, day or night and the care and quality we received was first class.
My husband was treated with total care at all times. They fed us and made sure that we are and looked after ourselves.
Thank you once again, Bowes House you are all stars.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During a very emotional/stressful time watching my Dad lose his battle against cancer, I can honestly say we couldn't have experienced a more friendly, helpful, courteous service from all the staff.

They were absolutely amazing, we couldn't have asked for any more. This was much appreciated. Thank you so much.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

At a difficult time, I was concerned about my Grandad going into a care home, but I was completely wrong. Bowes House was outstanding; such a friendly and welcoming place. My Grandad didn't have long left and we got a call one night to go there immediately. 4 days later, we hadn't left..
Bowes House provided us with food, blankets, somewhere to sleep so that we didn't have to leave. We never expected that treatment. Their generosity made such a horrible time a bit more bearable. Their actions meant my nan got one last night next to her husband and we were with him as he took his last breath.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very good home. My friend seems very happy and well looked after. Most of the staff are very welcoming. From what I see it is a very happy environment.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I visit a resident twice a week and find the staff to be caring and competent. There are many activities for the residents to enjoy and they appear to be happy. I could recommend Bowes House to anyone and often do!

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has received excellent care during his stay at Bowes House. He arrived from the hospital in need of respite care, having been bedfast for a month. He is now able to stand and walk a little way and his appetite has improved. The standard of food is very good with plenty of choices. I have been very pleased with the general ambience of Bowes House - it is modern and clean but homely and relaxed too. All the care staff have been kind and helpful and have met all his needs with great cheerfulness.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Our dad, who has Alzheimer's and dementia care at Bowes House 2 years ago and his care has been exemplary. He's now very frail and receiving full-time nursing care. Surrounded by what feels like a group of sweet angels who give him the most amazing care and respect. All the carers are incredibly kind, thoughtful and professional and extremely sensitive to our feelings to dad in his last few days now and it makes such a huge difference knowing he couldn't be better cared for. Thank you.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father is being looked after in a way which I could not fault. Without fail all of the staff are kind, considerate and warm-hearted. My father is in the past stages of life and could not be treated with more dignity and respect. I will forever feel grateful to the staff of Bowes House.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bowes House is friendly and welcoming with wonderful facilities, we are so pleased with the care shown to my mother in law during her respite stay at Bowes. The team went out of their way to ensure everything went smoothly. Thank you, this ensured we didn't worry too much while we went away for a break.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Outside ordinary impression, but inside could not be more impressive. Facilities are excellent and staff are responsive and polite and treat patients with dignity. Food is excellent and appetising overall. If people have to be in a facility like this, this is the place to be!!

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise highly enough the magnificent care and support given to my father-in-law by the staff at Bowes House. In addition, to those who worked most closely with him, mention has to be made of the staff more generally (all appeared to know him and speak fondly of him) not least for the kindness, good cheer, sensitivity and generous time we as a family were lucky enough to receive.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have absolutely no hesitation in awarding 'Excellent' for everything below, such was the consistently superb level of care and support afforded to my mum during her (approximately) five months in Bowes House. The staff have been unfailingly professional, compassionate, so caring, sensitive, friendly and cheerful; they not only looked after mum magnificently but also supported our family equally wonderfully.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Following a period of respite last year, my mother-in-law decided that she would like to move to Bowes House on a permanent basis in November 2016. The whole process has been remarkably easy. Mum was offered a wonderful room on the ground floor and commented that she felt at home. The staff, without exception, have all been super efficient and very, very kind. Nothing is too much trouble. It is a service of reassurance for my wife and myself that all of Mum's needs are being met in a very caring environment.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Bowes House provided excellent care and support for my father during his last days. We were particularly impressed by the premises and the staff. The management and staff were outstanding.
I was surprised that individual food likes could be catered for. The parking was difficult during busy visiting periods.
Overall I would not hesitate in recommending Bowes House.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Bowes House has the advantage of being purpose built and that shows in the quality of the rooms and supporting areas and the thoughtful preservation of part of the original Lynn brewery.

I had always commented to my late Mother-in-Law that it truly was like a hotel with a proper reception and public areas including Lynn's Cafe where tea, coffee, cake and biscuits are always available. The provided rooms easily match those provided in quality hotels. Large, airy well planned and en suite.

She was resident just under 18 months and thrived by being at Bowes House. It was a real pleasure to see her content and enjoying her life.

Throughout that time at Bowes House there was 'the team' providing her nursing care, activity support, hotel services and administration to enable her to enjoy her life. I interacted with key members on a regular basis and the professionalism and humanity shown by them was exemplary particularly during her end of life care.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There is a nice warm feeling when you enter Bowes House, you are always made to feel most welcome. Our mother has lived at Bowes House for three years and she is always full of praise for the care the carers provide for her. All the family are grateful for the excellent support our mother receives. Thanks to all the staff at Bowes House.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am so glad to have my sister staying at Bowes house. We saw many places and found this was one of the best.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Always a warm welcome. My friend is very happy here, lovely atmosphere with a real sense of community spirit. I'm very happy to know that my friend is in such a lovely place.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whenever I visit mum I have always found there to be a very calm atmosphere. It feels more like a hotel as you come in. The staff are very caring and friendly. Mum seems very settled here which is great and I have told my family that if I ever need to go in a home I would like it to be like this one.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My mother suddenly became immobile and needed respite care. The staff at the Bowes House home in Hailsham are extremely helpful, welcoming us on an initial visit and admitting my mother as soon as they could. The GP quickly diagnosed and treated her condition and she is now fully recovered.
Thank you to all at Bowes House - we are most grateful, and by the way it is a wonderful environment, modern, clean and comfortable.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum came here straight from hospital following RTA and multiple injuries. Rapid, efficient assessment and transfer. Made to feel very welcome and mum settled quickly. Has taken a little while to deal with all mum's problems and co-ordinate with GP and hospital but aware of multiple nature of mum's injuries. Lovely staff who have developed a good relationship with mum and got to know her. Nursing care very good and attention given to fluids and nutrition.

How likely would you be to recommend Bowes House? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff are very helpful, caring and approachable. Mum has settled well into her new environment and now calls it her new home. She is very outgoing and has made new friends in a short period of time.

How likely would you be to recommend Bowes House? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Bowes House is a warm and friendly place with a great team and atmosphere. The team worked really hard to ensure Mum's every need was met. Mum had a beautiful room with an en suite wet room, she had a lovely view over the fields. Mum enjoyed socialising with other residents and also using the hair salon and beautician on a weekly basis. The food was excellent with a good menu choice each day. By the end of her stay at Bowes House Mum had regained her confidence and was able to return to independent living in her own home. Thank you to all the team for making Mum's time at Bowes House so happy. Bowes House is like a 5 star hotel with care.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was a bit apprehensive about leaving my husband here and yes it took a while for him to settle, but after a couple of weeks he looks really well. This respite break has certainly relaxed him. There are opportunities here for him to participate if he's interested. The activities member of staff is brilliant with the way she encourages the residents.

How likely would you be to recommend Bowes House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother-in-law has had constant care and 100% attention in the three years has lived here.

How likely would you be to recommend Bowes House? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Everyone seemed very helpful and eager to please. Arriving and departing all went very smoothly. I was very pleased that this home was originally recommend to me . Admin staff helpful at all times.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother had a series of small strokes and after searching for a home I found Bowes House. The care has been one of excellent. Staff are constant in their care and genuine affection for my mother. Since moving into the nursing section my mother has regained her health so now she is in the residential part.
She loves the activities and talks fondly of everyone there. I really can recommend this home, it is expensive but seeing how my mother has regained her zest for life again - it is worth it.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent friendly honest caring service. Very approachable staff.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 94 year old mother, who has dementia, had excellent respite care. At our enquiry visit my wife and I knew that my mother would be well cared for in a lovely environment. The varied daily organised activities were just what she needed to keep her stimulated. The welcoming reception/cafe/lounge area immediately gives an atmosphere of an active care home. All the staff were kind, caring and showed empathy. You could tell from feedback discussions that the staff had got to know mum and how to calm her down. All the public areas were clean, tidy, well laid out and odour free. The bright and airy bedrooms were clean and fully equipped. We would enjoy our holiday knowing that mum was being cared for by excellent staff in a well organised care home.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lovely rooms, well appointed with a nice view. Very friendly and helpful staff. The food served was of the highest quality. The physio team worked in a fun way to get the best out of my mum's rehab.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Mum came into Bowes following a nasty fall. The care and attention she has received at Bowes House is first class. The staff are friendly and warm and nothing is too much trouble. Mum has enjoyed every aspect of her stay and is now well on the way to recovery. Bowes House has done a great job. Thank you to the excellent team there. Last but not least the food has been '5 star' too.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident of Bowes House since 7th February 2015. At first for several months she found it difficult to settle in as she has always been so independent. However she is very settled and joins in all the activities that are available.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum came in for a period of respite care. The standards at Bowes House including the staff cannot be faulted. Excellent, well done Bowes House.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum came here from 5 weeks in hospital where she had lost a lot of weight and wasn't eating. The care in Bowes House has been fantastic. The staff are caring and sensitive. Mum liked the food and felt very secure. I cannot thank everybody enough.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Absolutely delighted with the level of care, kindness and support for both residents and family members. My grandmother was given a dignified and happy end and we could not have asked for more. Everyone here is lovely and has such a good understanding of people.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law has enjoyed her stay at Bowes House. Meals have been very good, she has put on 7lbs. Staff have been excellent.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Extremely caring, efficient and kind staff. I would certainly recommend this care provider.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On the whole I am more than satisfied with my mum's care and her well-being, as a resident of Bowes House. I do have some minor concerns with her care in relation to a pressure sore she developed last year. I cannot fault the nursing care she received I just feel that ever since this sore developed, the home has been extremely over cautious about her time out of bed, which has had a possible detrimental effect on her happiness and well-being by interacting with the other residents. She has to have a gluten free diet due to suffering with this and I feel the diet options are a bit limited.

How likely would you be to recommend Bowes House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I would like to thank all the staff at Bowes house for their excellent care of my mother in law. Their care was always first class, and nothing was too much trouble.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Resident arrived late evening, was greeted well and with the offer of a drink. Not given any info on meal times or activities etc.
We (as friends) think the accommodation and staff are lovely.
Our friendly is not so happy - but she is demanding!
Arrival was Friday evening - not ideal - but no-ones fault.
OT and nurse assessment at home thorough and helpful.
Monday pm - already an improvement as she is already rising easier.

How likely would you be to recommend Bowes House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

On the whole my experience has been good. But on occasions some of the staff lack compassion.

How likely would you be to recommend Bowes House? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Helena Barrow

Job Title: Home Manager

Joined: 2014

Description:

Helena Barrow is home manager at Bowes House. Here she explains why a can-do attitude to care is the key to success.

After qualifying as a registered nurse in 1980 I worked at a general hospital for 21 years before moving on to manage care homes. I’m also a level 7 Chartered Manager (CMI) and a qualified mediator.

When the opportunity arose to join Care UK in 2014 I was delighted. It was an easy decision to make because they have a great reputation in the care sector for being both a supportive and forward-thinking care provider.

To be an effective care home manager and leader it’s important to have a broad mind and equally broad shoulders. A positive can-do approach to care, excellent communications skills, extensive knowledge and a good understanding of person-centred care are also important qualities to possess.

Over the coming months I plan to build on the great work that’s already been done at Bowes House to maintain the very highest standards of care. Our vision for the future is to create a five-star care home that people in our local community would be happy to live in either permanently or temporarily.

When I’m not working I enjoy spending time with my three children and two grandchildren. I’m also kept busy caring for my three horses and my very loyal dog Snoopy. As a family we enjoy riding, walking and playing.

Karen

Karen Milligan

Job Title: Customer Relations Manager

Joined: 2014

Description:

I am passionate about people and making a difference to people’s lives. I wanted to work for Care UK (I joined in May 2014) because I was keen to work with families and the elderly, and I wanted to help people through the process of choosing the right care home for their loved one. The environment I work in is lovely and the work itself is extremely rewarding – I’m very proud of Bowes House and what we do here.

In a previous role I worked with the long term unemployed, helping them to get back into employment, but I actually use many of the same skills now, including empathy, listening and relationship-building skills. Away from work, I love socialising, eating out and travelling to warm countries!

Joy

Joy Maryan

Job Title: Head Housekeeper

Joined: 2014

Description:

I joined Bowes House when it opened because I was attracted by Care UK’s approach to care. I came from a 43-bed nursing home where I was domestic manager. Bowes House is twice the size! Joining any new company is always a challenge and there have been lots of policies and procedures to get familiar with, but it’s been great to work with everyone to put all the pieces into place.

I love working with all the team here and it’s a lovely feeling to see the home looking fabulous and know that we’ve done a great job. I’m looking forward to seeing Bowes House really get established, and seeing more new residents settling in.

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Jamie Mongardi

Job Title: Activities Coordinator

Joined: 2014

Description:

My skills include events management, training and working with people with dementia, but this role makes full use of all of them. Enthusiasm is vital in this role and it also helps if you’re a good listener. I love having one-to-ones with residents and finding out about their lives as well as what they want to get out of the activities we do.

As Bowes House is a new care home I’ve had a blank canvas to work with, which has been both challenging and very exciting. A big highlight already for me has been planning and arranging a summer barbecue. We had a big turnout from the local community and raised a lot of money for a local charity.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bowes House