Bowes House

25 Battle Road, Hailsham BN27 1DU
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9.9 186 Reviews
  • Bowes House, Hailsham
The skilled team at Bowes House provide expert nursing, residential and specialist dementia care on a permanent and respite basis. They also offer compassionate end of life care.

Residents can enjoy newly refurbished facilities, including beautiful lounges and a welcoming café. The ensuite bedrooms have a 24-hour nurse call system, while ground-floor rooms open directly onto the garden. Outside there are sensory gardens and relaxing courtyards.

The Hailsham care home is situated within walking distance of the local town. The lifestyle team arrange a programme of activities and trips out in the home’s minibus.

The wide range of high-quality care services mean that residents can be cared for within the home, no matter how their needs change.
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Care Provided by Bowes House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1733
  • Self-Funded Residential Dementia Care: from £1828
  • Self-Funded Nursing Care: from £1998
  • Self-Funded Nursing Dementia Care: from £2093
  • RESPITE Self-Funded Residential Care: from £1733
  • RESPITE Self-Funded Residential Dementia Care: from £1828
  • RESPITE Self-Funded Nursing Care: from £1998
  • RESPITE Self-Funded Nursing Dementia Care: from £2093

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

These prices are only a guideline, please contact Bowes House to find out the exact price for your requirements.

Contact Bowes House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Bowes House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Natasha King (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (90)
  • Single Rooms with Ensuite Wet Room (90)

Parking

  • Parking on-site

Bowes House Reviews (186)

9.9

Bowes House has a Review Score of 9.9 (9.867) out of 10, based on 24 reviews in the last 2 years.
Over all time Bowes House has 186 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bowes House
  • 76
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Total of 186, showing 61-80
Review from Karen W (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum spent six weeks respite in Bowes House. During her time there, Mum was treated with respect and she received excellent care. All my dealings with the arrangements for her stay were dealt with promptly and efficiently with the utmost professionalism. This was our first experience of a care home
and I would not hesitate to go back to Bowes House if it was needed. Thank you.
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Review from Susan L (Daughter of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy at Bowes House. Although her memory is fading, she is always pleased to have visitors and is very positive about her new home. The staff went above and beyond the call of duty to allow us to visit (from New Zealand), at the end of lockdown. We had a private place to meet with
masks, other ppe and sanitiser after lateral flow and temperature checks. Everyone is kind and friendly and I can't commend the facility highly enough.
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Review from Julie L (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Bowes, for over five years and is happy and content at the place she calls home. The staff at Bowes are what makes it such a special place. The care and kindness shown to all residents, is excellent and helps ensure the residents are able to maintain the best possible quality
of life. Thank you, Bowes House, for all that you do to look after Mum, we appreciate all that you do.
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Review from J W (Resident) assisted by family/friend published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having spent a number of weeks recovering after an operation. I only can say that it has been a great experience. All the staff are wonderful and caring. I have gained my strength and confidence and made many new friends. The food is excellent, the activities are really enjoyable, and I've enjoyed the
time having coffee with family in the cafe. Thank you, everyone, in the Barley Unit; you are all wonderful!
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Review from Paula T (Daughter of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Bowes House has been a godsend for my mum. The staff are the most understanding people I have ever come across. They obviously adore their jobs. Their attention to detail is amazing. The upkeep of the home is above and beyond. I feel very happy having Mum here, as I live 600 miles away. I know she
is in good hands.
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Review from Paul T (Son-in-law of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy mother in law. Well-fed, well looked after. The best place she can be. Excellent!
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Review from J M (Daughter of Resident) published on 23 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have noticed a great improvement since the new manager arrived. Today is my mum's 94th birthday. The staff have made this such a special day for her. She's has decorations and a cake, and will have a decorated table at lunchtime. She said that she is very spoilt. This is an example of the care that
the home gives to each resident and to the families of the residents. I would not hesitate to recommend Bowes House.
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Review from M P (Son of Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum received such amazing care with a great deal of dignity and respect during her time at Bowes House which was so lovely to see and know which also helped and eased the family's thoughts and feelings. All of the staff and carers were fantastic and would always help and listen and I will forever
be so grateful for those looking after mum. You are all amazing people for what you do and words cannot express my feelings. Thank you.
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Review from J N (Friend of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was amazed at the kindness everyone showed us; nothing was too much. Our friend was looked after in a lovely room and everyone made his last days peaceful and comfortable.
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Review from H B (Daughter of Resident) published on 11 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recently my mother, a resident of Bowes House was taken unwell and had to be transferred to hospital. The love and care shown by the staff at Bowes House was excellent. Thank you.
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Review from B I (Daughter of Resident) published on 20 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mothers end of life care in September 2021 was extremely good and gave our mum dignity and respect in her last days. The staff were attentive, supportive and welcoming ensuring our mothers needs were met.
In addition the support they gave us as a family at this time was compassionate and respectful.
General guidance and information of our mothers health was communicated well.
The team leaders, management, activity workers , care workers and reception all played a part in allowing our mums passing to be free of pain and comfortable. Thank you
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Review from Sharon P (Daughter of Resident) published on 24 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff and nice environment. More help is needed with Mum's personal care and hair washing, cutting her nails etc. The staff may need more training to encourage.
Reply from Samantha Debenham, Personal Assistant at Bowes House
Thank you for taking the time to submit your review of Bowes House – we were very happy to read your kind words about the team and environment at the care home. In regards to your mum’s personal care,…read more
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Review from E D (Respite Resident) published on 20 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a wonderful time at Bowes House. The staff have been so kind and caring. The food has been excellent. I have enjoyed trips out on the minibus. I will be back as soon as I can. Thank you for everything.
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Review from Glynis G (Daughter of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at Bowes House for 4 years. She was loved by all the staff and was always well cared for. She was treated with respect and dignity as her health declined over the years. (died 24th July). Whilst mum was able, she really enjoyed the activities, particularly the music events. I have no hesitation
in recommending Bowes House to those with loved ones who now need assistance.
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Review from R S (Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bowes House is very welcoming and attentive, I have no complaints. I have been comfortable and well looked after during my stay.
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Review from S D (Daughter of Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout the pandemic, the staff at Bowes House have all been brilliant. The staff on Mum's unit treat her with care and respect and all go the extra mile to keep her safe and comfortable. Infection control has been excellent. The Management's new ideas and systems are welcomed and appreciated.
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Review from Mike C (Son of Resident) published on 27 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had become extremely anxious, and really needed somebody with her 24 hours a day, something that I couldn't achieve for her. Bowes House seemed to me to be the gold standard for care locally, and in a very short period of time my mother was admitted, but because of the Covid lockdowns she
had to isolate herself initially, which was not an ideal start. It took her several weeks to find her feet at Bowes House, but suddenly she was back to her normal self, laughing and smiling in the Skype calls we had. She immersed herself in the many activities and made many friends, staff as well as residents. But then about four weeks later she passed away, peacefully. This was unexpected, but at least I have the comfort that I don't think that I could have done much better for her towards the end of her life, and she really seemed to enjoy those last four weeks.
One other point, I feel that all the staff knew my mother as a person, and they seemed to very much enjoy her for who she was.
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Review from Keith G (Son of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 99-year-old mother, who has vascular dementia, has been a resident at Bowes House for over four years. My mother continues to receive excellent care from a wonderful team. All the staff deserve the highest praise. My mother is always treated with dignity and is always kept clean and presentable.
The CEO and management team also deserve praise, especially in these very difficult times, for keeping us well informed and facilitating visits at the earliest opportunity. The new manager’s introduction of monthly relatives Zoom meetings is welcomed. Varied daily activities have continued to be provided by the lifestyle team and the weekly video calls with our relatives have been very helpful.
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Review from Ian R (Son of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After doing some research and speaking with friends who had the experience of Bowes House, our family decided to choose the nursing home for our father. He needed palliative care after he spent six weeks in hospital. I can’t thank the staff enough for their care for dad and support for our mother and
myself in allowing us to visit him the weekend before his passing and to allow us both to be with him when he sadly passed away after a short two-week stay.
The sad thing is that he was too ill to appreciate his surroundings. During the difficult times we are all experiencing, the staff were amazing and couldn’t have done more to keep us informed of dad’s condition and always helpful when we called. I have to thank in particular the staff on duty during the late afternoon, evening and night of dad’s passing, so professional and caring, I couldn’t imagine a better place for dad to spend his last days. It will be lovely to visit as a family to thank all the staff when things improve.
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Review from M M (Respite Resident) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to Bowes House following a fall for respite care. I have found the care excellent and the staff have been so helpful and supportive. Nothing has been too much trouble for them.
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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Bowes House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Bowes House is calculated as follows: ( (245 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 278 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bowes House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Natasha

Natasha King

Job Title: Home Manager

I’m passionate about my role and the home.


I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.


Before joining, I’d worked in independent care homes for ten years. I wanted to stay in the care sector while developing my skills and career. Care UK really helps you to progress.


I think my proudest moments at Care UK were being nominated for the Team Leader of the Year award in the Care UK Residential Care Services Awards, and then being promoted to my current role.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bowes House to verify any information. View our terms and conditions. Bowes House has an Enhanced Service - more info.