Bowes House

25 Battle Road, Hailsham BN27 1DU
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9.8 185 Reviews
  • Bowes House, Hailsham
The skilled team at Bowes House provide expert nursing, residential and specialist dementia care on a permanent and respite basis. They also offer compassionate end of life care.

Residents can enjoy newly refurbished facilities, including beautiful lounges and a welcoming café. The ensuite bedrooms have a 24-hour nurse call system, while ground-floor rooms open directly onto the garden. Outside there are sensory gardens and relaxing courtyards.

The Hailsham care home is situated within walking distance of the local town. The lifestyle team arrange a programme of activities and trips out in the home’s minibus.

The wide range of high-quality care services mean that residents can be cared for within the home, no matter how their needs change.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1627
  • Self-Funded Residential Dementia Care: from £1717
  • Self-Funded Nursing Care: from £1916
  • Self-Funded Nursing Dementia Care: from £1999
  • RESPITE Self-Funded Residential Care: from £1627
  • RESPITE Self-Funded Residential Dementia Care: from £1717
  • RESPITE Self-Funded Nursing Care: from £1916
  • RESPITE Self-Funded Nursing Dementia Care: from £1999

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

These prices are only a guideline, please contact Bowes House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Natasha King (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (90)
  • Single Rooms with ensuite Wet Room (90)

Parking

  • Parking on-site

Bowes House Reviews (185)

Total of 185, showing 41-60
9.8

Bowes House has a Review Score of 9.8 (9.827) out of 10, based on 31 reviews in the last 2 years. Over all time Bowes House has 185 reviews.

Overall Experience

  • 148
  • 35
  • 2
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Date Published

185
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14
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Review from C F (Wife of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in the home for respite for six weeks. The staff have been wonderful, friendly and helpful to us both.

Reply from Karen Milligan, Reviews Team at Bowes House

Thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We would be delighted to welcome you back at Bowes House at any time in the future
Many thanks again for the lovely review, the Care UK Bowes House team.

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Review from R G (Son-in-law of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very welcoming and made s feel at home. Residents have a good restaurant, coffee shop and daily entertainment. The rooms are good with shower and t.v. Freeview is available, other tv packages would be good but is not available. Care and nursing staff are excellent.

Reply from Emma Clarke, Reviews Team at Bowes House

Hi, thank you very much for taking the time to leave us feedback about your experience.
We are delighted with the positive comments and scores for Bowes House. Some residents do have additional TV packages installed in their rooms, and we can support families with organising this if required. The customer relations manager will be more than happy to talk to you directly about this. Thanks again for taking the time to leave such a lovely review.
Many thanks, the Care UK team

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Review from Jennie C (Daughter-in-law of Resident) published on 15 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowes House were excellent in supporting my father-in-law during a short stay following a prolonged hospital admission. They were welcoming and supportive and the progress he made during that time was excellent, gaining mobility back. The staff made him feel welcome and were kind and supportive. I feel
this all contributed positively to his recovery.

Reply from Karen Milligan, Reviews Team at Bowes House

Hi Jennie, thank you very much for taking the time to leave us feedback about your experience at Bowes House. I will pass this on to the teams. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one.

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Review from P C (Son of Resident) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowes House were brilliant in helping get my father in for respite care. The staff were extremely helpful and friendly throughout his stay with them and helped him get from being bedridden to back walking with a frame. We are all extremely grateful for the care and support that he received with them.

Reply from Karen Milligan, Reviews Team at Bowes House

Hi, thank you very much for taking the time to leave us feedback about your experience at Bowes House. It was our pleasure to care for your father and we are so pleased he has made such good progress. I will pass this feedback to the team
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from B G (Daughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring, approachable and friendly. My parents are being cared for with love and compassion. The wishes of my parents are respected. They are both settling in well, they enjoy the meals, the varied entertainment and the support of Bowes House staff. They keep me informed about my parent's
health and welfare.

Reply from Karen Milligan, Reviews Team at Bowes House

Hi B G thank you very much for taking the time to leave us feedback about your experience. At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It has been a pleasure to support you all at Bowes. Please do let us know if there is anything you need at all.
Many thanks, the Care UK team.

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Review from Michelle K (Granddaughter of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was in Bowes House Care Home for almost a year, up until her recent death. Bowes House is such a wonderful place, not only the place itself but their support and care is just amazing and the staff are so lovely too. There's always lots going on and the residents who join in always seem
to have lots of fun. My grandmother's final stages of life were made much better thanks to the team at Bowes House.

Reply from Karen Milligan, Reviews Team at Bowes House

Hi Michelle K (granddaughter Of Resident) thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Best wishes, all the Team at Bowes House.

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Review from Christine K (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's well-being has improved since his arrival at Bowes House. For 8 weeks in hospital, he hardly ate and did not drink enough. With no tv or stimulation, Dad's will to survive declined. I love his room, the decor, the comfy bed and the garden view. The staff are very friendly and nothing is
too much trouble. Bowes House made Dad's 99th birthday a memorable one with lots of decorations and a special cake. I feel so much happier knowing that Dad is enjoying his final stages of his life. Thank you Bowes House.

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Review from David K (Son-in-law of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law has improved since he arrived at Bowes House. Good food. Good care. Friendly staff and atmosphere. Comfortable room. On reflection, an ideal care/nursing home.

Reply from Karen Milligan, Reviews Team at Bowes House

Hi David K (son-in-law Of resident), thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Best wishes.
All the team at Bowes House.

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Review from R W (Wife of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Bowes House since February 2022. I am very happy with the care and consideration he has been given. He has settled well and has made a lot of friends amongst the staff.

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Review from C C (Son of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional - the care shown by the nurses, the standard of the facilities and the daily schedules have been brilliant and taken the worry out of looking after my mother in her final years.

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Review from H M (Wife of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my thanks enough to the staff on Barley. They looked after my husband right to the end. It helped me come to terms with my loss. We were married for over 62 years and I took care of him and loved him deeply for all that time and the staff on Barley took over from me and I can't thank
them enough.

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Review from J B (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is settled into a routine. She is joining in with activities and enjoys her food. The staff keep me informed of progress on a daily basis when I ring Mum every day. I feel happy that after six months, she is finally enjoying life again, with company around her.

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Review from Paul C (Son of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Bowes House for two weeks respite in November. She was initially unsure about staying, however, soon changed her mind after a couple of days and loved her stay. The staff were excellent and made her feel at home and included in all activities. She became more energetic and social
whilst staying.

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Review from Joanne S (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bowes House have been truly amazing. Nothing is too much for them and they have provided my mum with amazing care and a new lease of life.

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Review from Laura W (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I initially contacted Bowes House, when we were in crisis with my father. From the very first telephone call, right through to when my father sadly passes away, every single member of staff we came into contact with was professional, compassionate and caring. We could not have wished for a more peaceful
end for my father. Thank you to all the staff, you are a very special group of people.

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Review from Vianne C (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not have one bad word to say about Bowes House. I have worked in the care system and I wish that all homes were like here. The building is clean, bright and doesn't smell of over-boiled cabbage. All the food is fresh and cooked in their own kitchen, the residents have a choice of two mains and
two desserts every mealtime. It has a cafe where residents and their friends and family can all enjoy a cuppa together, even a bar. There's activities during the day if a resident wants to join in. Today I saw a man come to sing live and some ladies were up and dancing, it's a very happy environment. The rooms are comfortable and warm, ensuite/wet rooms and cosy. The staff go above and beyond to make your loved ones feel like nothing is too much to ask for. The few members of staff that I was personally involved with, from management to cleaning, felt like family (I will miss them). I wish I could give it more stars, very highly recommended.

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Review from Leanda E (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Bowes House after a long period in the hospital, it made such a difference to be able to visit her in such a lovely environment and so reassuring to know she had the privacy and quiet of her own room having been on a ward for so long.
All the staff I came into contact
with were lovely, and caring, and treated mum with empathy and respect.
You made a very difficult time as comfortable as it could have been.

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Review from E S (Friend of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was visiting a friend at the care home, which I have done many times and was lucky enough on the latest occasion to arrive while activities were on and was able to see the amazing work the staff do. All so friendly, going the extra mile to ensure all residents have a good time and are well looked
after. Well done to all the staff.

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Review from Gillian T (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted about two months ago. He is doing much better since he arrived and has been able to get out of bed. The staff are lovely and friendly and helpful. I would recommend Bowes House.

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Review from Karen W (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum spent six weeks respite in Bowes House. During her time there, Mum was treated with respect and she received excellent care. All my dealings with the arrangements for her stay were dealt with promptly and efficiently with the utmost professionalism. This was our first experience of a care home
and I would not hesitate to go back to Bowes House if it was needed. Thank you.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Bowes House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Bowes House is calculated as follows: ( (302 Excellents x 5) + (52 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 359 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bowes House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (94)

Meet the Team (1)

Natasha

Natasha King

Job Title: Home Manager

I’m passionate about my role and the home.


I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.


Before joining, I’d worked in independent care homes for ten years. I wanted to stay in the care sector while developing my skills and career. Care UK really helps you to progress.


I think my proudest moments at Care UK were being nominated for the Team Leader of the Year award in the Care UK Residential Care Services Awards, and then being promoted to my current role.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bowes House to verify any information. View our terms and conditions. Bowes House has an Enhanced Service - more info.