Bowes House

25 Battle Road, Hailsham BN27 1DU
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9.8 193 Reviews
  • Bowes House, Hailsham
The skilled team at Bowes House provide permanent and short term nursing, residential and specialist dementia care. They also offer compassionate end of life care.

Residents can enjoy newly refurbished facilities, including beautiful lounges and a welcoming café. The ensuite bedrooms have a 24-hour nurse call system, while ground-floor rooms open directly onto the garden. Outside there are sensory gardens and relaxing courtyards.

The Hailsham care home is situated within walking distance of the local town. The lifestyle team arrange a programme of activities and trips out in the home’s minibus.

The wide range of high-quality care services mean that residents can be cared for within the home, no matter how their needs change.
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Care Provided by Bowes House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1733
  • Self-Funded Residential Dementia Care: from £1828
  • Self-Funded Nursing Care: from £1998
  • Self-Funded Nursing Dementia Care: from £2093
  • RESPITE Self-Funded Residential Care: from £1943
  • RESPITE Self-Funded Residential Dementia Care: from £2038
  • RESPITE Self-Funded Nursing Care: from £2208
  • RESPITE Self-Funded Nursing Dementia Care: from £2303

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Bowes House for full pricing details and T&Cs.

Contact Bowes House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Bowes House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (90)
  • Single Rooms with Ensuite Wet Room (90)

Parking

  • Parking on-site

Bowes House Reviews (193)

9.8

Bowes House has a Review Score of 9.8 (9.790) out of 10, based on 22 reviews in the last 2 years.
Over all time Bowes House has 193 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bowes House
  • 80
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Total of 193, showing 21-40
Review from A P (Relative of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful place Bowes House is, we found it after comparing a few different care homes and this is by far the best. The staff are wonderful with my mother-in-law, they have adjusted meals to accommodate her needs and supported her in building friendships. Truly 10/10.
Reply from Lisa Phillips, Reviews Team at Bowes HouseHi and thank you so very much for taking the time to leave us feedback about your experience. At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are so glad your mother-in-law has settled in so well and we always work hard to accommodate any special dietary requirements that residents have. Lifestyle is really important and we encourage and support residents to have the most fulfilling lives possible. Thank you for your time and your very kind feedback. Many thanks, Lisa.
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Review from Sarah P (Daughter of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bowes House was an amazing find. Right from our first discussion and contact with a member of staff it has been impressive. My mum, I think it is fair to say, had a predetermined idea of what the care home might be and she has had a complete change of thinking. She now wishes to stay on after her respite.
Bowes House was immediately friendly and welcoming from the staff and all the residents. The layout is fantastic - lots of different areas that residents can go to rather than one big lounge. My mum was instantly included in activities and she has blossomed in their care. Their flexibility to support individuals needs is fantastic and supporting her independence has been at the center of it. Knowing that my mum is in Bowes and is enjoying her later years is so reassuring. One member of staff in particular has been a great contact throughout and is always quick to respond to queries and provide advice and support when requested. Thank you.
Reply from Lisa Phillips, Reviews Team at Bowes HouseHi Sarah, just wanted to thank you very much for taking the time to leave us feedback about your experience. At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We have loved supporting Mum to settle in, make friendships and enjoy an active lifestyle and it is so lovely to see her thriving here. Thank you so much for your time. Many thanks, Lisa.
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Review from S C (Friend of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My close friend has been at Bowes House over a year now. She was very low when she came in after struggling at home. She has settled in well and made very good progress after feeling very unwell and unable to walk. She loves the friendliness of the home and in particular, the lovely staff who support
on a daily basis. She is very happy and highly recommends the home to all her friends.
Reply from Reviews Team at Bowes HouseThank you very much for taking the time to leave us feedback about your experience. We are so pleased at the progress your dear friend has made. She is a pleasure to care for. Look forward to seeing you when you are next in. At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you. Many thanks, the Care UK team.
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Review from Brian P (Friend of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was lovely to share lunch with our ex-neighbour in a restaurant-type environment. The lunch was well-presented, hot and wholesome. The staff were attentive and showed sincere care for the resident and his visitors.
Reply from Reviews Team at Bowes HouseHi Brian, thank you very much for taking the time to leave us feedback about your experience. We are so glad you enjoyed your visit and lunch at Bowes House. We look forward to welcoming you back again soon. Thank you for your time and we look forward to hearing from you. Many thanks, the Bowes House, Care UK team.
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Review from Paul H (Nephew of Resident) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my auntie at Bowes House, and I must say with all honesty how wonderful Bowes House Care Home is. From the first point of entry, the team is so pleasant, with smiling faces, so very helpful and professional. An absolute delight! Bowes House itself has a full array of amenities, a beautiful cafeteria
section with pastries on offer. The whole vibe of Bowes House is simply outstanding, all the residents seemed so happy and content, and my auntie is just so very happy, it’s so easy to see how the team prioritizes the health and well-being of the residents, Bowes House is immaculately clean and seems active for the residents.
The management and team deserve full credit for how organized and well-run Bowes House care home is.
Truly amazing.
Reply from Karen Milligan, Reviews Team at Bowes HouseThank you very much for taking the time to leave us a reveiw about your experience. At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedbackThank you for your time, and we look forward to hearing from you. Many thanks the Care UK team.
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Review from M G (Private Carer of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been bringing my client to Bowes House for some time now. It is a truly excellent care home. The staff is wonderful and friendly and I can’t recommend them enough. Also, a certain staff member is wonderful and I cannot thank her enough for all the great work she does.
Thank you so much.
Reply from Karen Milligan, Reviews Team at Bowes HouseThank you very much for taking the time to leave us feedback about your experience. We do appreciate it very much. At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback Thank you for your time, and we look forward to hearing from you. Many thanks, to the reviews team and the Care UK team.
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Review from Michelle R (Daughter of Resident) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came into Bowes House for respite care for 4 weeks. We were very impressed from the outset as we had a long conversation about Mum's health problems prior to admission and the home arranged for the GP to see Mum on the day of admission.
The staff quickly identified that Mum needed 24-hour nursing
care and she was moved to a lovely room which was bright and airy. Unfortunately Mum was very ill at the time and she died 4 days later. The nurse that was looking after Mum on the day of her death was so lovely both to Mum and to myself, my dad and my sister.
All of the staff at Bowes House have been so supportive and caring throughout and we cannot praise them enough.
Reply from Karen Milligan, Reviews Team at Bowes HouseThank you very much for taking the time to leave us feedback about your experience. We were so pleased to be able to support you all during this difficult time. Do come back to visit us at any time. At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team
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Review from J M (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bowes House kindly accepted my 93-year-old mother for a week's respite following a pacemaker operation.
All the staff made it easy for us to do this so she came straight from hospital. From the first phone call, to the assessment and chat with the manager was all completed in a friendly and competent
manner.
Mum had a perfect week's respite. Every member of staff was caring and went out of their way to make Mum comfortable.
I would have no hesitation in recommending Bowes House to anyone.
Thanks from us all!
Reply from Karen Milligan, Reviews Team at Bowes HouseHi, thank you very much for taking the time to leave us feedback about your experience. We are very happy that we could support you and make a difference to Mum's recovery. Do pop in to see us at any time. At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team
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Review from Adrian S (Son of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had the best care, he was loved and taken good care of. The staff treated my dad with so much love and dignity, everyone went above and beyond for both my dad and my family. Such a warm loving place to be. He passed away there on 9th January 2024 at the age of 93 years old with dignity and surrounded
by staff that loved him and took good care of him. Everyone there is amazing, it gave us peace of mind knowing he loved it there and the fact all staff were so kind and nice. He had vascular dementia and became bed bound but the care he got never changed even at the end. Can't thank them enough for all they have done for both my dad and my family. He died with dignity. He was there from January 2023 to January 2024. What an amazing care home, keep up the good work.
Reply from Karen Milligan, Reviews Team at Bowes HouseHi Adrian, thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Please do pop in at any time to see us. You are always welcome.
With best wishes to you and the family,
Karen and all the team at Bowes House.
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Review from M B (Son of Resident) published on 2 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is so very happy with the services she is receiving at Bowes House. The staff are always so friendly and caring. They are also very professional. I have visited my mother on several occasions and the staff are always very welcoming.
Reply from Karen Milligan, Reviews Team at Bowes HouseThank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.
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Review from P S (Resident) assisted by family/friend published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very kind and looks after me so well.
Reply from Reviews Team at Bowes HouseThank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We are so pleased you are happy and settled at Bowes House. It is our pleasure to have you staying with us.
With best wishes.
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Review from J B (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been well cared for and all his needs have been met. All the staff are very kind and pleasant.
Reply from Karen Milligan, Reviews Team at Bowes HouseThank you very much for taking the time to leave us feedback about your experience. This means a great deal to us. We are very pleased to have the opportunity to care for your dad.
At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Peter M (Resident) assisted by family/friend published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been extremely helpful. This is my first time in a home. It has taken a bit of getting used to. I have enjoyed the music. My family have visited me most days. I have been able to visit my family on several occasions whilst here.
Reply from Karen Milligan, Reviews Team at Bowes HouseHi Peter, thank you very much for taking the time to leave us feedback about your experience. It was a pleasure to have you stay with us, Peter. We look forward to welcoming you back again soon.
At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from L F (Daughter of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good experience, friendly and compassionate. It has been quite an adjustment for my dad and family as our first experience of respite care, but it has been made all the easier by the kind, considerate staff, and their care has been much appreciated. Thank you.
Reply from Karen Milligan, Reviews Team at Bowes HouseHi, thank you very much for taking the time to leave us feedback about your experience. We are so pleased we have been able to support you all at this time
At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from B W (Wife of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with my husband's care at Bowes House Care Home. The staff are kind and caring and I am delighted with the care my husband is receiving. They even look after me when I visit.
Reply from Karen Milligan, Reviews Team at Bowes HouseThank you very much for taking the time to leave us feedback about your experience. It is an honour for us to have the opportunity to support you all at this time.
At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from C C (Daughter of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Bowes House for 3 months now. I would recommend this care home. Staff are kind and caring, conscientious and helpful. Clean and safe environment with lots of activities. I need to reserve a room for my own later years! Thank you all.
Reply from Karen Milligan, Reviews Team at Bowes HouseHi, thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
See you soon. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team
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Review from Chris L (Husband of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I believe my wife was very fortunate to have been offered a place at Bowes House.
Suffering from dementia, a heart problem and an eating disorder, my wife requires medical care I am unable to give her at home. The staff at Bowes House appear competent, caring, considerate and provide all the necessary
attention that my wife’s condition demands.
The rooms are private, spacious, clean and very comfortable. The whole place has a warm, welcoming feeling about it, and the staff are all very polite and friendly.
Yes, Bowes House is definitely the right place for my wife and exceeds my expectations in all respects.
Reply from Karen Milligan, Reviews Team at Bowes HouseHi Chris, thank you very much for taking the time to leave us feedback about your experience. We are very happy to support you and the family.
Thank you for your time and we look forward to hearing from you.
At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.
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Review from N H (Respite Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my stay, all the staff were kind and caring. No complaints.
Reply from Karen Milligan, Reviews Team at Bowes HouseThank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We are so pleased you enjoyed your stay with us. It was a pleasure to have you and we look forward to welcoming you back in the future.
With best wishes.
The team at Bowes House.
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Review from M B (Daughter of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't have been welcomed into his new home with a better welcome, with all questions answered immediately. The staff were all very polite, friendly and helpful.
The home is bright and cheerful, with attention to detail.
Reply from Karen Milligan, Reviews Team at Bowes HouseThank you very much for taking the time to leave us feedback about your experience at Bowes House.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Do let us know if you need anything or have any questions at all.
With best wishes.
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Review from Sarah F (Daughter of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is both well and happy. Since arriving at Bowes House Care Home, I have noticed her cognitive processes improving. She engaged more with her surroundings and with what is going on and with the other residents. She is clearly being stimulated in an appropriate way and she is receiving excellent
care that is above and beyond. Very happy with Bowes.
Reply from Karen Milligan, Reviews Team at Bowes HouseHi Sarah, thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We look forward to seeing you soon.
Best wishes,
Karen.
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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Bowes House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Bowes House is calculated as follows: ( (207 Excellents x 5) + (46 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 257 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bowes House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (109)

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