Bowes House

25 Battle Road, Hailsham BN27 1DU
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9.9 186 Reviews
  • Bowes House, Hailsham
The skilled team at Bowes House provide expert nursing, residential and specialist dementia care on a permanent and respite basis. They also offer compassionate end of life care.

Residents can enjoy newly refurbished facilities, including beautiful lounges and a welcoming café. The ensuite bedrooms have a 24-hour nurse call system, while ground-floor rooms open directly onto the garden. Outside there are sensory gardens and relaxing courtyards.

The Hailsham care home is situated within walking distance of the local town. The lifestyle team arrange a programme of activities and trips out in the home’s minibus.

The wide range of high-quality care services mean that residents can be cared for within the home, no matter how their needs change.
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Care Provided by Bowes House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1733
  • Self-Funded Residential Dementia Care: from £1828
  • Self-Funded Nursing Care: from £1998
  • Self-Funded Nursing Dementia Care: from £2093
  • RESPITE Self-Funded Residential Care: from £1733
  • RESPITE Self-Funded Residential Dementia Care: from £1828
  • RESPITE Self-Funded Nursing Care: from £1998
  • RESPITE Self-Funded Nursing Dementia Care: from £2093

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

These prices are only a guideline, please contact Bowes House to find out the exact price for your requirements.

Contact Bowes House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Bowes House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Natasha King (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (90)
  • Single Rooms with Ensuite Wet Room (90)

Parking

  • Parking on-site

Bowes House Reviews (186)

9.9

Bowes House has a Review Score of 9.9 (9.867) out of 10, based on 24 reviews in the last 2 years.
Over all time Bowes House has 186 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bowes House
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Total of 186, showing 21-40
Review from J M (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bowes House kindly accepted my 93-year-old mother for a week's respite following a pacemaker operation.
All the staff made it easy for us to do this so she came straight from hospital. From the first phone call, to the assessment and chat with the manager was all completed in a friendly and competent
manner.
Mum had a perfect week's respite. Every member of staff was caring and went out of their way to make Mum comfortable.
I would have no hesitation in recommending Bowes House to anyone.
Thanks from us all!
Reply from Karen Milligan, Reviews Team at Bowes House
Hi, thank you very much for taking the time to leave us feedback about your experience. We are very happy that we could support you and make a difference to Mum's recovery. Do pop in to see us at any…read more
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Review from Adrian S (Son of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had the best care, he was loved and taken good care of. The staff treated my dad with so much love and dignity, everyone went above and beyond for both my dad and my family. Such a warm loving place to be. He passed away there on 9th January 2024 at the age of 93 years old with dignity and surrounded
by staff that loved him and took good care of him. Everyone there is amazing, it gave us peace of mind knowing he loved it there and the fact all staff were so kind and nice. He had vascular dementia and became bed bound but the care he got never changed even at the end. Can't thank them enough for all they have done for both my dad and my family. He died with dignity. He was there from January 2023 to January 2024. What an amazing care home, keep up the good work.
Reply from Karen Milligan, Reviews Team at Bowes House
Hi Adrian, thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear…read more
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Review from M B (Son of Resident) published on 2 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is so very happy with the services she is receiving at Bowes House. The staff are always so friendly and caring. They are also very professional. I have visited my mother on several occasions and the staff are always very welcoming.
Reply from Karen Milligan, Reviews Team at Bowes House
Thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your…read more
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Review from P S (Resident) assisted by family/friend published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very kind and looks after me so well.
Reply from Reviews Team at Bowes House
Thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from J B (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been well cared for and all his needs have been met. All the staff are very kind and pleasant.
Reply from Karen Milligan, Reviews Team at Bowes House
Thank you very much for taking the time to leave us feedback about your experience. This means a great deal to us. We are very pleased to have the opportunity to care for your dad.
At Bowes House…read more
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Review from Peter M (Resident) assisted by family/friend published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been extremely helpful. This is my first time in a home. It has taken a bit of getting used to. I have enjoyed the music. My family have visited me most days. I have been able to visit my family on several occasions whilst here.
Reply from Karen Milligan, Reviews Team at Bowes House
Hi Peter, thank you very much for taking the time to leave us feedback about your experience. It was a pleasure to have you stay with us, Peter. We look forward to welcoming you back again soon.
At…read more
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Review from L F (Daughter of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good experience, friendly and compassionate. It has been quite an adjustment for my dad and family as our first experience of respite care, but it has been made all the easier by the kind, considerate staff, and their care has been much appreciated. Thank you.
Reply from Karen Milligan, Reviews Team at Bowes House
Hi, thank you very much for taking the time to leave us feedback about your experience. We are so pleased we have been able to support you all at this time
At Bowes House Care Home - Care UK, we set…read more
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Review from B W (Wife of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with my husband's care at Bowes House Care Home. The staff are kind and caring and I am delighted with the care my husband is receiving. They even look after me when I visit.
Reply from Karen Milligan, Reviews Team at Bowes House
Thank you very much for taking the time to leave us feedback about your experience. It is an honour for us to have the opportunity to support you all at this time.
At Bowes House Care Home - Care UK,…read more
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Review from C C (Daughter of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Bowes House for 3 months now. I would recommend this care home. Staff are kind and caring, conscientious and helpful. Clean and safe environment with lots of activities. I need to reserve a room for my own later years! Thank you all.
Reply from Karen Milligan, Reviews Team at Bowes House
Hi, thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that…read more
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Review from Chris L (Husband of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I believe my wife was very fortunate to have been offered a place at Bowes House.
Suffering from dementia, a heart problem and an eating disorder, my wife requires medical care I am unable to give her at home. The staff at Bowes House appear competent, caring, considerate and provide all the necessary
attention that my wife’s condition demands.
The rooms are private, spacious, clean and very comfortable. The whole place has a warm, welcoming feeling about it, and the staff are all very polite and friendly.
Yes, Bowes House is definitely the right place for my wife and exceeds my expectations in all respects.
Reply from Karen Milligan, Reviews Team at Bowes House
Hi Chris, thank you very much for taking the time to leave us feedback about your experience. We are very happy to support you and the family.
Thank you for your time and we look forward to hearing…read more
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Review from N H (Respite Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my stay, all the staff were kind and caring. No complaints.
Reply from Karen Milligan, Reviews Team at Bowes House
Thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from M B (Daughter of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't have been welcomed into his new home with a better welcome, with all questions answered immediately. The staff were all very polite, friendly and helpful.
The home is bright and cheerful, with attention to detail.
Reply from Karen Milligan, Reviews Team at Bowes House
Thank you very much for taking the time to leave us feedback about your experience at Bowes House.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us…read more
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Review from Sarah F (Daughter of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is both well and happy. Since arriving at Bowes House Care Home, I have noticed her cognitive processes improving. She engaged more with her surroundings and with what is going on and with the other residents. She is clearly being stimulated in an appropriate way and she is receiving excellent
care that is above and beyond. Very happy with Bowes.
Reply from Karen Milligan, Reviews Team at Bowes House
Hi Sarah, thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear…read more
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Review from C T (Daughter of Resident) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother entered Bowes House from April for respite care, and the transformation in her well-being is huge, which is down to the amazing staff and, in particular, the nursing care she received upon arrival and continues to this day. There are times when it becomes evident that three may not be enough
staff, and although these incidents are few, they may have an impact on a resident.
Overall moving Mum into Bowes House was the best decision the family have ever made, as we know she is safe and happy, and her needs are being attended to.
Reply from Samantha Debenham, Reviews Team at Bowes House
Thank you very much for taking the time to leave us feedback about your experience. At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are delighted to hear that you have…read more
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Review from P B (Daughter of Resident) published on 3 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very lovely friendly staff who looked after my dad with care and kindness.
Place is very clean, tidy and well looked after. A great experience, not like a care home, we wanted Dad to have a holiday experience whilst we were away, and feel that's what he got. He was upbeat and talked about it happily
on daily phone calls. Highly recommend.
Reply from Karen Milligan, Reviews Team at Bowes House
Hi, thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that…read more
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  • Treated with Dignity
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Review from S B (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came into Bowes House after a 5-week stay in hospital, specifically for respite care. The home is excellent in every way. They made Mum feel cared for, comfortable and safe. Mum came in with complications which were quickly addressed and her recovery will be all the better for being in safe hands
with the wonderful staff at Bowes House. Lovely room, great food, great care, friendly and approachable staff. Thank you, Bowes House.
Reply from Karen Milligan, Reviews Team at Bowes House
Hi, thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Sylvia S (Wife of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came to Bowes House via NHS on end of his life. Since then because of the first-class care and attention, we have received from all the staff looking after him, his dementia is negligible and even being bedridden, they have managed to get him in a chair. He is happy and contented and accepts
freely that this is now his home. The staff are all great and I have every faith in them. Since Bowes House, my stress levels are low and I don't have to worry about my husband's welfare. Three months and he is still alive. Thank you.
Reply from Karen Milligan, Reviews Team at Bowes House
Thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your…read more
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  • Treated with Dignity
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Review from Thomas M (Husband of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a questionable experience at another care home, Bowes House Care Home was a breath of fresh air. We were welcomed, prior to booking, and invited to view the facilities and meet the staff who showed an interest in my wife and explained their philosophy of care. It was obvious that other residents
had a great rapport with them.
On admittance, my wife was not easy to look after but their kind and positive approach won her over and she was able to trust the staff for the rest of her stay, the staff achieve much that I had not been able to do and I have booked, already, for a further stay in seven weeks. Thank you all.
Reply from Karen Milligan, Reviews Team at Bowes House
Hi Tim, thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear…read more
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Review from Jeannie C (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial enquiry to the time when my mum was admitted permanently, I found all the staff to be friendly, helpful and informative. Nothing was too much trouble. Mum has settled in really well and along with the overall standard of care she is receiving, I have peace of mind that she is safe and
has a quality of life.
Reply from Reviews Team at Bowes House
Hi Jeannie

Thank you very much for taking the time to leave us feedback about your experience.

At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to…read more
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Review from Sandra J (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even during a covid lockdown, the team worked tirelessly as always to ensure the safety of everyone. Their care and consideration is seen from every carer, nurse and management.
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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Bowes House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Bowes House is calculated as follows: ( (245 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 278 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bowes House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Natasha

Natasha King

Job Title: Home Manager

I’m passionate about my role and the home.


I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.


Before joining, I’d worked in independent care homes for ten years. I wanted to stay in the care sector while developing my skills and career. Care UK really helps you to progress.


I think my proudest moments at Care UK were being nominated for the Team Leader of the Year award in the Care UK Residential Care Services Awards, and then being promoted to my current role.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bowes House to verify any information. View our terms and conditions. Bowes House has an Enhanced Service - more info.