Bowes House

25 Battle Road, Hailsham BN27 1DU
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9.9 186 Reviews
  • Bowes House, Hailsham
The skilled team at Bowes House provide expert nursing, residential and specialist dementia care on a permanent and respite basis. They also offer compassionate end of life care.

Residents can enjoy newly refurbished facilities, including beautiful lounges and a welcoming café. The ensuite bedrooms have a 24-hour nurse call system, while ground-floor rooms open directly onto the garden. Outside there are sensory gardens and relaxing courtyards.

The Hailsham care home is situated within walking distance of the local town. The lifestyle team arrange a programme of activities and trips out in the home’s minibus.

The wide range of high-quality care services mean that residents can be cared for within the home, no matter how their needs change.
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Care Provided by Bowes House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1733
  • Self-Funded Residential Dementia Care: from £1828
  • Self-Funded Nursing Care: from £1998
  • Self-Funded Nursing Dementia Care: from £2093
  • RESPITE Self-Funded Residential Care: from £1733
  • RESPITE Self-Funded Residential Dementia Care: from £1828
  • RESPITE Self-Funded Nursing Care: from £1998
  • RESPITE Self-Funded Nursing Dementia Care: from £2093

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

These prices are only a guideline, please contact Bowes House to find out the exact price for your requirements.

Contact Bowes House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Bowes House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Natasha King (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (90)
  • Single Rooms with Ensuite Wet Room (90)

Parking

  • Parking on-site

Bowes House Reviews (186)

9.9

Bowes House has a Review Score of 9.9 (9.867) out of 10, based on 24 reviews in the last 2 years.
Over all time Bowes House has 186 reviews.

Overall Experience
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  • 35
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Date Published
  • 186
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Reviewer Connection to Bowes House
  • 76
  • 25
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  • 5
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  • 1
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Total of 186, showing 101-120
Review from J C (Daughter of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole process, from the initial visit to moving in went so smoothly. Mum is very happy and settled at Bowes, the team are so lovely and they all work so well together as a team to make every day special for the residents.
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Review from W Q (Wife of Resident) published on 4 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Day care - always ready to help. Always use your name. Always keep the resident clean and tidy. Always find time for a few words. Night care sometimes a bit short.
Reply from Samantha Debenham, Personal Assistant at Bowes House
Thank you for your comments and excellent scores – we’ll be sure to pass this onto the team who will be very happy to hear your kind words. In regards to the care at night, I would like to reassure…read more
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Review from A K (Friend of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I come to see my friend every week, she seems really settled now. She has a lovely room and says she is really looked after well. I would like to thank everyone for her care, she is very important to me.
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Review from M S (Son-in-law of Resident) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law was in for 8 weeks respite care and was looked after very well by all the staff members.
If we needed to do the same or for long term care, we would put Bowed house at the top of the list.
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Review from R P (Son of Resident) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although there were a few room cleanliness issues, these were rectified. The care my father had was first class - honest, reliable and professional.
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Review from Jane P (Daughter of Resident) published on 4 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The transition to Bowes House has been made very easy by the lovely staff. Putting Dad into care was an extremely difficult decision but the Customer Relations Manager and the care staff have been so supportive and we feel Dad is well looked after.
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Review from Amy P (Granddaughter of Resident) published on 4 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very impressed with the staff - they are all so friendly and have a lot of time for the residents. They clearly love their jobs and care about the work they do.
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Review from Kathleen S (Wife of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can describe Bowes House as a very friendly place. My husband is in the dementia unit and can only say how well he is looked after. The team on this unit are mainly young and amazing they care. I can't look after my husband at home anymore. I feel more than happy to have him cared for in Bowes House.
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Review from Philip T (Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Apart from the lack of urgency from the plumbers regarding repairs/hygiene I have no complaints what so ever rather the reverse.
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Review from S B (Friend of Resident) published on 24 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always friendly staff, clean rooms and facilities.
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Review from Colin B (Son of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival - initial meetings with management went very well. The assessment carried out with professionalism.
A few hiccups regarding mum's care initially but all rectified within hours of our next visit. Thanks.
Mum has settled in quite well and looks forward to her long stay.
Mum's complaint,
eating too much!
Kind and caring staff.
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Review from Joanne C (Daughter of Resident) published on 2 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the care dad receives. Any concerns we have are dealt with rapidly by management staff. Nothing is too much trouble.
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Review from Johanna R (Resident) assisted by family/friend published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent facilities.
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Review from Nikki S (Daughter of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our experience and transfer getting my dad from hospital to Bowes House was absolutely brilliant. The staff did a fantastic job - liaising with the staff in hospital and us (the family) - super, super efficient!
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Review from Glynis S (Ex Family Member) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were extremely helpful when arranging for my ex-husband to be transferred from hospital to be nearer to his immediate family in Hailsham. Without their guidance and help I honestly don't think we would have been able to get him transferred.
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Review from Paula M (Daughter of Resident) published on 12 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can highly recommend Bowes House.
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Review from Henry M (Resident) assisted by family/friend published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent all round. Like being in a 5* hotel.
Everyone is so kind and chatty.
Clean and modern.
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Review from David F (Nephew of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bowes House is everything a care home for the elderly should be. The most important consideration is that my aunt is happy to call Bowes House "home".
In every aspect, I rate Bowes House "excellent". The building is light, airy and warm. The staff caring, welcoming and warm with sufficient time to
ensure the well-being of all residents. Food and drink isn't "institutional", ample in quantity of good quality with variety/choices to cater for all diets. Planned activities ensure residents maintain interests, are participating and encourage enjoyment.
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Review from Val R (Daughter of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mums care is very good. I no longer have to worry about her well-being.
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Review from Richard G (Son-in-law of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bowes House is an excellent place.
Residents are well looked after with respect and dignity.
The staff are excellent and always helpful.
There are plenty of activities to suit all needs and participation is encouraged with a smile.
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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Bowes House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Bowes House is calculated as follows: ( (245 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 278 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bowes House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Natasha

Natasha King

Job Title: Home Manager

I’m passionate about my role and the home.


I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.


Before joining, I’d worked in independent care homes for ten years. I wanted to stay in the care sector while developing my skills and career. Care UK really helps you to progress.


I think my proudest moments at Care UK were being nominated for the Team Leader of the Year award in the Care UK Residential Care Services Awards, and then being promoted to my current role.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bowes House to verify any information. View our terms and conditions. Bowes House has an Enhanced Service - more info.