Bowes House

25 Battle Road, Hailsham BN27 1DU
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9.8 191 Reviews
  • Bowes House, Hailsham
The skilled team at Bowes House provide expert nursing, residential and specialist dementia care on a permanent and respite basis. They also offer compassionate end of life care.

Residents can enjoy newly refurbished facilities, including beautiful lounges and a welcoming café. The ensuite bedrooms have a 24-hour nurse call system, while ground-floor rooms open directly onto the garden. Outside there are sensory gardens and relaxing courtyards.

The Hailsham care home is situated within walking distance of the local town. The lifestyle team arrange a programme of activities and trips out in the home’s minibus.

The wide range of high-quality care services mean that residents can be cared for within the home, no matter how their needs change.
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Care Provided by Bowes House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1733
  • Self-Funded Residential Dementia Care: from £1828
  • Self-Funded Nursing Care: from £1998
  • Self-Funded Nursing Dementia Care: from £2093
  • RESPITE Self-Funded Residential Care: from £1733
  • RESPITE Self-Funded Residential Dementia Care: from £1828
  • RESPITE Self-Funded Nursing Care: from £1998
  • RESPITE Self-Funded Nursing Dementia Care: from £2093

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

These prices are only a guideline, please contact Bowes House to find out the exact price for your requirements.

Contact Bowes House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Bowes House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (90)
  • Single Rooms with Ensuite Wet Room (90)

Parking

  • Parking on-site

Bowes House Reviews (191)

9.8

Bowes House has a Review Score of 9.8 (9.817) out of 10, based on 24 reviews in the last 2 years.
Over all time Bowes House has 191 reviews.

Overall Experience
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  • 36
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Date Published
  • 191
  • 5
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  • 24
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Reviewer Connection to Bowes House
  • 78
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  • 5
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Total of 191, showing 121-140
Review from Paula M (Daughter of Resident) published on 12 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can highly recommend Bowes House.
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Review from Henry M (Resident) assisted by family/friend published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent all round. Like being in a 5* hotel.
Everyone is so kind and chatty.
Clean and modern.
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Review from David F (Nephew of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bowes House is everything a care home for the elderly should be. The most important consideration is that my aunt is happy to call Bowes House "home".
In every aspect, I rate Bowes House "excellent". The building is light, airy and warm. The staff caring, welcoming and warm with sufficient time to
ensure the well-being of all residents. Food and drink isn't "institutional", ample in quantity of good quality with variety/choices to cater for all diets. Planned activities ensure residents maintain interests, are participating and encourage enjoyment.
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Review from Val R (Daughter of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mums care is very good. I no longer have to worry about her well-being.
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Review from Richard G (Son-in-law of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bowes House is an excellent place.
Residents are well looked after with respect and dignity.
The staff are excellent and always helpful.
There are plenty of activities to suit all needs and participation is encouraged with a smile.
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Review from Lesley P (Daughter of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good food, lovely staff. Some are really nice. Nice facilities with a cafe. Always something going on.
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Review from Mary B (Daughter of Resident) published on 27 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Bowes House for 6 months in the dementia unit and is very happy there. The staff on the dementia unit are wonderful - unfailingly kind and upbeat and professional. Mum always looks amazing as they take care to choose her most glamorous clothes with her and are always trying out different
approaches to make her happy - favourite foods, drinks and music. She is more content there than I have seen her since this dementia journey started 5 years ago and loves all the staff - her face lights up when she sees them and they seem to get equal pleasure in seeing her. I know that she is very well looked after and I can trust the staff and the home to care for her to the highest possible standard. Mum has a lovely room overlooking the courtyard and enjoys watching the birds and the clouds and equally enjoys being in the main dining room where there is a lovely atmosphere and always something going on.
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Review from Brian J (Husband of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are cheerful and kind. My wife is being well looked after and is very comfortable at Bowes House. I spend a lot of time visiting my wife and the team have made me feel very welcome. I am very pleased with the care my wife is receiving.
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Review from M S (Relative of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although front of house gives the impression of a well-run establishment, care and staffing need to be addressed. There is no continuity of night staff and staffing levels. Particularly with health and safety issues. When the resident requests to see the doctor for an appointment this is not always
done and advice/prescription may follow.
Personal hygiene could be improved. General housekeeping and nutrition are very good.
Reply from Amy Wilson, AD at Bowes HouseThank you for taking the time to submit your review and your scores. I understand that the home manager has been in touch with you regarding some of the points above, and has hopefully been able to alleviate any worries you may have had. We are incredibly proud of the care we offer at Bowes House and our excellent team, which we feel is reflected in our CQC report, reviews on carehome.co.uk and elsewhere, and also our high satisfaction scores for relatives with loved ones in the home.

In regards to staffing levels, I would like to assure you that we always make sure we have the right numbers of team members across all our suites in the home, day and night, seven days a week, in order to run a safe, caring and high-quality service for all residents. There may be occasions where we have to use agency team members, such as to cover colleague holidays or illness, but we are very lucky to have some excellent agency staff who know the home and residents well, so there is always a continuity of care. We also have a dedicated GP that visits the home three times a week as part of his contract, and also attends at other times on request. We work very closely with the GP, as well as other healthcare specialists, to make sure every resident receives the highest levels of care and support whenever they need it and on an ongoing basis as their needs may change.
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Review from Maureen G (Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was reluctant to come into a home while my daughter was away on holiday but my stay at Bowes House has been like a holiday for me. The staff have been wonderful, nothing has been too much trouble. I will definitely come back if my daughter goes away again.
Thank you, everyone, at Bowes House.
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Review from Clive M (Son of Resident) published on 9 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since arriving at Bowes House my Dad is getting stronger by the day. We could not ask for better care and support. Everyone has been wonderful we are so glad Dad is being cared for here.
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Review from K M (Daughter-in-law of Resident) published on 9 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy with the care and attention Dad is receiving. The staff are warm and welcoming and nothing is too much trouble. Dad has made good progress already. From the moment you walk in the door the home has a lovely atmosphere and although it’s modern home it has a lovely homely feel. The
food is lovely too. Really happy with everything
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Review from Henry H (Resident) assisted by family/friend published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed my stay. Very friendly staff. Good menu choice.
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Review from Anne-Marie F (Daughter of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Certainly no complaints. All medical concerns dealt with promptly. Staff always very friendly and obliging. Nothing was too much trouble. Never had to worry whilst Dad was in Bowes House.
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Review from D H (Daughter of Resident) published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum thoroughly enjoyed her stay here at Bowes House. Very impressed with the warmth and kindness the staff showed. Everyone is so helpful. So glad that we chose this home for Mum.
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Review from Anne B (Daughter of Resident) published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care staff who are very friendly and helpful, the meals are excellent.
My Mum really enjoyed the stay here. Hope to be able to come back again soon.
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Review from Jean K (Resident) assisted by family/friend published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a wonderful stay and was very well looked after.
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Review from G N (Respite Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Loved being pampered and cared for. A luxury for me - like 'a cruise without leaving port'!
So well looked after and fed - wonderful meals.
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Review from Doreen B (Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This rehabilitation is like a 1st class hotel.
The staff are so kind and nothing is too much trouble, their 1st concern is our comfort, ministered with a smile and loads of cheer.
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Review from Gwynneth J (Resident) assisted by family/friend published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with everything here - I have no complaints at all. The meals are very good. I can choose what I like. The staff are very good, I am very content. I looked at other care homes before I came here and this was the best one.
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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Bowes House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Bowes House is calculated as follows: ( (232 Excellents x 5) + (43 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 279 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bowes House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (109)

Meet the Team (0)

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