Bowes House

25 Battle Road, Hailsham BN27 1DU
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9.8 185 Reviews
  • Bowes House, Hailsham
The skilled team at Bowes House provide expert nursing, residential and specialist dementia care on a permanent and respite basis. They also offer compassionate end of life care.

Residents can enjoy newly refurbished facilities, including beautiful lounges and a welcoming café. The ensuite bedrooms have a 24-hour nurse call system, while ground-floor rooms open directly onto the garden. Outside there are sensory gardens and relaxing courtyards.

The Hailsham care home is situated within walking distance of the local town. The lifestyle team arrange a programme of activities and trips out in the home’s minibus.

The wide range of high-quality care services mean that residents can be cared for within the home, no matter how their needs change.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1627
  • Self-Funded Residential Dementia Care: from £1717
  • Self-Funded Nursing Care: from £1916
  • Self-Funded Nursing Dementia Care: from £1999
  • RESPITE Self-Funded Residential Care: from £1627
  • RESPITE Self-Funded Residential Dementia Care: from £1717
  • RESPITE Self-Funded Nursing Care: from £1916
  • RESPITE Self-Funded Nursing Dementia Care: from £1999

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

These prices are only a guideline, please contact Bowes House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Natasha King (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (90)
  • Single Rooms with ensuite Wet Room (90)

Parking

  • Parking on-site

Bowes House Reviews (185)

Total of 185, showing 141-160
9.8

Bowes House has a Review Score of 9.8 (9.827) out of 10, based on 31 reviews in the last 2 years. Over all time Bowes House has 185 reviews.

Overall Experience

  • 148
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Date Published

185
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Review from A B (Daughter of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The en-suite rooms are lovely. The food is excellent. The quality of care is good, but sometimes understaffed. Good entertainment and excellent hairdresser. The total package is excellent and thoroughly recommended. I am so pleased my mother was able to spend the last few months in this happy environment.

Reply from Samantha Debenham, Marketing Support Administrator at Bowes House

Thank you for your positive feedback - we’re so very glad that your Mother felt happy during her time at Bowes House. We note that you feel that the home was short staffed at times. We would like to assure you that we discuss occupancy levels and resident care needs on a daily basis and formally review these each week. This ensures that the correct number of colleagues with the appropriate skill mix are on duty to meet the needs of our residents each day. Thank you once more for your recommendation of Bowes House.

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Review from M H (Respite Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well cared for and well fed! Comfortable room - cosy. Excellent in every way!

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Review from Sheila M (Respite Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had two knee replacements, first in April 2017 and the second in October 2017. I was so pleased with the care and dedication I had received during my first respite stay there, I knew I would be happy - and was - with a second visit there.


No details for my comfort were spared. I give my full praise

for the running of Bowes House.

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Review from C D (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything, as my mum moved from one unit to another unit and she was upset leaving the other staff but has found the new staff very good, they picked up very quickly that she was unwell and kept us up to date with her progress. They have explained about her medication being changed
and are still concerned that she doesn't seem herself like she was before she was ill.

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Review from S B (Daughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good quality care for my mum's short stay.
Lovely staff and good support for me and Mum.
I felt Mum was well cared for during her stay.
Many thanks.

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Review from K B (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowes House has been fantastic for mum. It is clean and bright. Mums needs have been catered for and the atmosphere is very friendly. Food is amazing and enough for mum. Mum has been entertained most days and able to sit in the garden when she wants. What a lovely place for her to stay.

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Review from John L (Husband of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always make me feel welcome, staff are friendly and caring. My wife is very settled at Bowes House. I am very happy she is here.

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Review from J C (Respite Resident) assisted by family/friend published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Bowes for 1 month while my family went on holiday. It worked out so well as they could go away without worry. The home is very central with everything on hand. The staff made me feel welcome and at home. The added bonus of stay at Bowes was that my dear husband is also a resident so it gave
us a months holiday together.

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Review from Maureen H (Wife of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and attention that we received from the staff at Wealden in Bowes House was absolutely first class.
Nothing was too much trouble, day or night and the care and quality we received was first class.
My husband was treated with total care at all times. They fed us and made sure that we
are and looked after ourselves.
Thank you once again, Bowes House you are all stars.

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Review from Paul H (Son of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During a very emotional/stressful time watching my Dad lose his battle against cancer, I can honestly say we couldn't have experienced a more friendly, helpful, courteous service from all the staff.


They were absolutely amazing, we couldn't have asked for any more. This was much appreciated. Thank

you so much.

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Review from Amanda H (Granddaughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a difficult time, I was concerned about my Grandad going into a care home, but I was completely wrong. Bowes House was outstanding; such a friendly and welcoming place. My Grandad didn't have long left and we got a call one night to go there immediately. 4 days later, we hadn't left..
Bowes House
provided us with food, blankets, somewhere to sleep so that we didn't have to leave. We never expected that treatment. Their generosity made such a horrible time a bit more bearable. Their actions meant my nan got one last night next to her husband and we were with him as he took his last breath.

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Review from Carol V (Friend of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a resident twice a week and find the staff to be caring and competent. There are many activities for the residents to enjoy and they appear to be happy. I could recommend Bowes House to anyone and often do!

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Review from T L (Friend of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good home. My friend seems very happy and well looked after. Most of the staff are very welcoming. From what I see it is a very happy environment.

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Review from Janet W (Wife of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received excellent care during his stay at Bowes House. He arrived from the hospital in need of respite care, having been bedfast for a month. He is now able to stand and walk a little way and his appetite has improved. The standard of food is very good with plenty of choices. I have
been very pleased with the general ambience of Bowes House - it is modern and clean but homely and relaxed too. All the care staff have been kind and helpful and have met all his needs with great cheerfulness.

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Review from Tracy K (Daughter of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad, who has Alzheimer's and dementia care at Bowes House 2 years ago and his care has been exemplary. He's now very frail and receiving full-time nursing care. Surrounded by what feels like a group of sweet angels who give him the most amazing care and respect. All the carers are incredibly kind,
thoughtful and professional and extremely sensitive to our feelings to dad in his last few days now and it makes such a huge difference knowing he couldn't be better cared for. Thank you.

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Review from Marilynn H (Daughter of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is being looked after in a way which I could not fault. Without fail all of the staff are kind, considerate and warm-hearted. My father is in the past stages of life and could not be treated with more dignity and respect. I will forever feel grateful to the staff of Bowes House.

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Review from Evelyn S (Friend of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outside ordinary impression, but inside could not be more impressive. Facilities are excellent and staff are responsive and polite and treat patients with dignity. Food is excellent and appetising overall. If people have to be in a facility like this, this is the place to be!!

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Review from David W (Son of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have absolutely no hesitation in awarding 'Excellent' for everything below, such was the consistently superb level of care and support afforded to my mum during her (approximately) five months in Bowes House. The staff have been unfailingly professional, compassionate, so caring, sensitive, friendly
and cheerful; they not only looked after mum magnificently but also supported our family equally wonderfully.

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Review from M W (Daughter-in-law of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise highly enough the magnificent care and support given to my father-in-law by the staff at Bowes House. In addition, to those who worked most closely with him, mention has to be made of the staff more generally (all appeared to know him and speak fondly of him) not least for the kindness,
good cheer, sensitivity and generous time we as a family were lucky enough to receive.

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Review from Greg B (Son-in-law of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a period of respite last year, my mother-in-law decided that she would like to move to Bowes House on a permanent basis in November 2016. The whole process has been remarkably easy. Mum was offered a wonderful room on the ground floor and commented that she felt at home. The staff, without
exception, have all been super efficient and very, very kind. Nothing is too much trouble. It is a service of reassurance for my wife and myself that all of Mum's needs are being met in a very caring environment.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Bowes House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Bowes House is calculated as follows: ( (302 Excellents x 5) + (52 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 359 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bowes House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (94)

Meet the Team (1)

Natasha

Natasha King

Job Title: Home Manager

I’m passionate about my role and the home.


I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.


Before joining, I’d worked in independent care homes for ten years. I wanted to stay in the care sector while developing my skills and career. Care UK really helps you to progress.


I think my proudest moments at Care UK were being nominated for the Team Leader of the Year award in the Care UK Residential Care Services Awards, and then being promoted to my current role.

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