Bowes House

25 Battle Road, Hailsham BN27 1DU
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9.8 185 Reviews
  • Bowes House, Hailsham
The skilled team at Bowes House provide expert nursing, residential and specialist dementia care on a permanent and respite basis. They also offer compassionate end of life care.

Residents can enjoy newly refurbished facilities, including beautiful lounges and a welcoming café. The ensuite bedrooms have a 24-hour nurse call system, while ground-floor rooms open directly onto the garden. Outside there are sensory gardens and relaxing courtyards.

The Hailsham care home is situated within walking distance of the local town. The lifestyle team arrange a programme of activities and trips out in the home’s minibus.

The wide range of high-quality care services mean that residents can be cared for within the home, no matter how their needs change.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1627
  • Self-Funded Residential Dementia Care: from £1717
  • Self-Funded Nursing Care: from £1916
  • Self-Funded Nursing Dementia Care: from £1999
  • RESPITE Self-Funded Residential Care: from £1627
  • RESPITE Self-Funded Residential Dementia Care: from £1717
  • RESPITE Self-Funded Nursing Care: from £1916
  • RESPITE Self-Funded Nursing Dementia Care: from £1999

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

These prices are only a guideline, please contact Bowes House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Natasha King (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (90)
  • Single Rooms with ensuite Wet Room (90)

Parking

  • Parking on-site

Bowes House Reviews (185)

Total of 185, showing 161-180
9.8

Bowes House has a Review Score of 9.8 (9.827) out of 10, based on 31 reviews in the last 2 years. Over all time Bowes House has 185 reviews.

Overall Experience

  • 148
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Date Published

185
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14
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154

Review from Lynda K (Daughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowes House provided excellent care and support for my father during his last days. We were particularly impressed by the premises and the staff. The management and staff were outstanding.
I was surprised that individual food likes could be catered for. The parking was difficult during busy visiting
periods.
Overall I would not hesitate in recommending Bowes House.

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Review from Derek (Son-in-law of Resident) published on 12 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowes House has the advantage of being purpose built and that shows in the quality of the rooms and supporting areas and the thoughtful preservation of part of the original Lynn brewery.


I had always commented to my late Mother-in-Law that it truly was like a hotel with a proper reception and public

areas including Lynn's Cafe where tea, coffee, cake and biscuits are always available. The provided rooms easily match those provided in quality hotels. Large, airy well planned and en suite.


She was resident just under 18 months and thrived by being at Bowes House. It was a real pleasure to see her content and enjoying her life.


Throughout that time at Bowes House there was 'the team' providing her nursing care, activity support, hotel services and administration to enable her to enjoy her life. I interacted with key members on a regular basis and the professionalism and humanity shown by them was exemplary particularly during her end of life care.

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Review from Christine T (Daughter of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a nice warm feeling when you enter Bowes House, you are always made to feel most welcome. Our mother has lived at Bowes House for three years and she is always full of praise for the care the carers provide for her. All the family are grateful for the excellent support our mother receives.
Thanks to all the staff at Bowes House.

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Review from Michael M (Brother of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad to have my sister staying at Bowes house. We saw many places and found this was one of the best.

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Review from Josephine B (Friend of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome. My friend is very happy here, lovely atmosphere with a real sense of community spirit. I'm very happy to know that my friend is in such a lovely place.

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Review from Carol (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit mum I have always found there to be a very calm atmosphere. It feels more like a hotel as you come in. The staff are very caring and friendly. Mum seems very settled here which is great and I have told my family that if I ever need to go in a home I would like it to be like this one.

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Review from Kate H (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suddenly became immobile and needed respite care. The staff at the Bowes House home in Hailsham are extremely helpful, welcoming us on an initial visit and admitting my mother as soon as they could. The GP quickly diagnosed and treated her condition and she is now fully recovered.
Thank you
to all at Bowes House - we are most grateful, and by the way it is a wonderful environment, modern, clean and comfortable.

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Review from Alison B (Daughter of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came here straight from hospital following RTA and multiple injuries. Rapid, efficient assessment and transfer. Made to feel very welcome and mum settled quickly. Has taken a little while to deal with all mum's problems and co-ordinate with GP and hospital but aware of multiple nature of mum's injuries.
Lovely staff who have developed a good relationship with mum and got to know her. Nursing care very good and attention given to fluids and nutrition.

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Review from Peter B (Son of Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful, caring and approachable. Mum has settled well into her new environment and now calls it her new home. She is very outgoing and has made new friends in a short period of time.

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Review from Deborah C (Daughter of Resident) published on 20 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowes House is a warm and friendly place with a great team and atmosphere. The team worked really hard to ensure Mum's every need was met. Mum had a beautiful room with an en suite wet room, she had a lovely view over the fields. Mum enjoyed socialising with other residents and also using the hair salon
and beautician on a weekly basis. The food was excellent with a good menu choice each day. By the end of her stay at Bowes House Mum had regained her confidence and was able to return to independent living in her own home. Thank you to all the team for making Mum's time at Bowes House so happy. Bowes House is like a 5 star hotel with care.

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Review from Margaret G (Wife of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a bit apprehensive about leaving my husband here and yes it took a while for him to settle, but after a couple of weeks he looks really well. This respite break has certainly relaxed him. There are opportunities here for him to participate if he's interested. The activities member of staff is
brilliant with the way she encourages the residents.

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Review from Barbara P (Daughter-in-law of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has had constant care and 100% attention in the three years has lived here.

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Review from Nigel M (Son of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely rooms, well appointed with a nice view. Very friendly and helpful staff. The food served was of the highest quality. The physio team worked in a fun way to get the best out of my mum's rehab.

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Review from Linda C (Niece of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone seemed very helpful and eager to please. Arriving and departing all went very smoothly. I was very pleased that this home was originally recommend to me . Admin staff helpful at all times.

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Review from Daphne S (Daughter of Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a series of small strokes and after searching for a home I found Bowes House. The care has been one of excellent. Staff are constant in their care and genuine affection for my mother. Since moving into the nursing section my mother has regained her health so now she is in the residential
part.
She loves the activities and talks fondly of everyone there. I really can recommend this home, it is expensive but seeing how my mother has regained her zest for life again - it is worth it.

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Review from James E (Great Great-Nephew of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly honest caring service. Very approachable staff.

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Review from S H (Daughter of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Bowes House since 7th February 2015. At first for several months she found it difficult to settle in as she has always been so independent. However she is very settled and joins in all the activities that are available.

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Review from Linda B (Daughter of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in for a period of respite care. The standards at Bowes House including the staff cannot be faulted. Excellent, well done Bowes House.

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Review from Doris S (Daughter-in-law of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has enjoyed her stay at Bowes House. Meals have been very good, she has put on 7lbs. Staff have been excellent.

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Review from Rebecca W (Granddaughter of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the level of care, kindness and support for both residents and family members. My grandmother was given a dignified and happy end and we could not have asked for more. Everyone here is lovely and has such a good understanding of people.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Bowes House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Bowes House is calculated as follows: ( (302 Excellents x 5) + (52 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 359 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bowes House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (94)

Meet the Team (1)

Natasha

Natasha King

Job Title: Home Manager

I’m passionate about my role and the home.


I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.


Before joining, I’d worked in independent care homes for ten years. I wanted to stay in the care sector while developing my skills and career. Care UK really helps you to progress.


I think my proudest moments at Care UK were being nominated for the Team Leader of the Year award in the Care UK Residential Care Services Awards, and then being promoted to my current role.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bowes House to verify any information. View our terms and conditions. Bowes House has an Enhanced Service - more info.