Bowes House

I had two knee replacements, first in April 2017 and the second in October 2017. I was so pleased with the care and dedication I had received during my first respite stay there, I knew I would be happy - and was - with a second visit there.

No details for my comfort were spared. I give my full praise for the running of Bowes House.

Very happy with everything, as my mum moved from one unit to another unit and she was upset leaving the other staff but has found the new staff very good, they picked up very quickly that she was unwell and kept us up to date with her progress. They have explained about her medication being changed and are still concerned that she doesn't seem herself like she was before she was ill.

Many thanks.

Bowes House has been fantastic for mum. It is clean and bright. Mums needs have been catered for and the atmosphere is very friendly. Food is amazing and enough for mum. Mum has been entertained most days and able to sit in the garden when she wants. What a lovely place for her to stay.

Always make me feel welcome, staff are friendly and caring. My wife is very settled at Bowes House. I am very happy she is here.

I stayed at Bowes for 1 month while my family went on holiday. It worked out so well as they could go away without worry. The home is very central with everything on hand. The staff made me feel welcome and at home. The added bonus of stay at Bowes was that my dear husband is also a resident so it gave us a months holiday together.

Thank you once again, Bowes House you are all stars.

During a very emotional/stressful time watching my Dad lose his battle against cancer, I can honestly say we couldn't have experienced a more friendly, helpful, courteous service from all the staff.

They were absolutely amazing, we couldn't have asked for any more. This was much appreciated. Thank you so much.

Bowes House provided us with food, blankets, somewhere to sleep so that we didn't have to leave. We never expected that treatment. Their generosity made such a horrible time a bit more bearable. Their actions meant my nan got one last night next to her husband and we were with him as he took his last breath.

I visit a resident twice a week and find the staff to be caring and competent. There are many activities for the residents to enjoy and they appear to be happy. I could recommend Bowes House to anyone and often do!

Very good home. My friend seems very happy and well looked after. Most of the staff are very welcoming. From what I see it is a very happy environment.

My husband has received excellent care during his stay at Bowes House. He arrived from the hospital in need of respite care, having been bedfast for a month. He is now able to stand and walk a little way and his appetite has improved. The standard of food is very good with plenty of choices. I have been very pleased with the general ambience of Bowes House - it is modern and clean but homely and relaxed too. All the care staff have been kind and helpful and have met all his needs with great cheerfulness.

Our dad, who has Alzheimer's and dementia care at Bowes House 2 years ago and his care has been exemplary. He's now very frail and receiving full-time nursing care. Surrounded by what feels like a group of sweet angels who give him the most amazing care and respect. All the carers are incredibly kind, thoughtful and professional and extremely sensitive to our feelings to dad in his last few days now and it makes such a huge difference knowing he couldn't be better cared for. Thank you.

My father is being looked after in a way which I could not fault. Without fail all of the staff are kind, considerate and warm-hearted. My father is in the past stages of life and could not be treated with more dignity and respect. I will forever feel grateful to the staff of Bowes House.

Outside ordinary impression, but inside could not be more impressive. Facilities are excellent and staff are responsive and polite and treat patients with dignity. Food is excellent and appetising overall. If people have to be in a facility like this, this is the place to be!!

I have absolutely no hesitation in awarding 'Excellent' for everything below, such was the consistently superb level of care and support afforded to my mum during her (approximately) five months in Bowes House. The staff have been unfailingly professional, compassionate, so caring, sensitive, friendly and cheerful; they not only looked after mum magnificently but also supported our family equally wonderfully.

I cannot praise highly enough the magnificent care and support given to my father-in-law by the staff at Bowes House. In addition, to those who worked most closely with him, mention has to be made of the staff more generally (all appeared to know him and speak fondly of him) not least for the kindness, good cheer, sensitivity and generous time we as a family were lucky enough to receive.

Following a period of respite last year, my mother-in-law decided that she would like to move to Bowes House on a permanent basis in November 2016. The whole process has been remarkably easy. Mum was offered a wonderful room on the ground floor and commented that she felt at home. The staff, without exception, have all been super efficient and very, very kind. Nothing is too much trouble. It is a service of reassurance for my wife and myself that all of Mum's needs are being met in a very caring environment.

Overall I would not hesitate in recommending Bowes House.

Bowes House has the advantage of being purpose built and that shows in the quality of the rooms and supporting areas and the thoughtful preservation of part of the original Lynn brewery.

I had always commented to my late Mother-in-Law that it truly was like a hotel with a proper reception and public areas including Lynn's Cafe where tea, coffee, cake and biscuits are always available. The provided rooms easily match those provided in quality hotels. Large, airy well planned and en suite.

She was resident just under 18 months and thrived by being at Bowes House. It was a real pleasure to see her content and enjoying her life.

Throughout that time at Bowes House there was 'the team' providing her nursing care, activity support, hotel services and administration to enable her to enjoy her life. I interacted with key members on a regular basis and the professionalism and humanity shown by them was exemplary particularly during her end of life care.