Bowes House

25 Battle Road, Hailsham BN27 1DU
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9.8 191 Reviews
  • Bowes House, Hailsham
The skilled team at Bowes House provide expert nursing, residential and specialist dementia care on a permanent and respite basis. They also offer compassionate end of life care.

Residents can enjoy newly refurbished facilities, including beautiful lounges and a welcoming café. The ensuite bedrooms have a 24-hour nurse call system, while ground-floor rooms open directly onto the garden. Outside there are sensory gardens and relaxing courtyards.

The Hailsham care home is situated within walking distance of the local town. The lifestyle team arrange a programme of activities and trips out in the home’s minibus.

The wide range of high-quality care services mean that residents can be cared for within the home, no matter how their needs change.
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Care Provided by Bowes House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1733
  • Self-Funded Residential Dementia Care: from £1828
  • Self-Funded Nursing Care: from £1998
  • Self-Funded Nursing Dementia Care: from £2093
  • RESPITE Self-Funded Residential Care: from £1733
  • RESPITE Self-Funded Residential Dementia Care: from £1828
  • RESPITE Self-Funded Nursing Care: from £1998
  • RESPITE Self-Funded Nursing Dementia Care: from £2093

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

These prices are only a guideline, please contact Bowes House to find out the exact price for your requirements.

Contact Bowes House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Bowes House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (90)
  • Single Rooms with Ensuite Wet Room (90)

Parking

  • Parking on-site

Bowes House Reviews (191)

9.8

Bowes House has a Review Score of 9.8 (9.817) out of 10, based on 24 reviews in the last 2 years.
Over all time Bowes House has 191 reviews.

Overall Experience
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Date Published
  • 191
  • 5
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  • 24
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Reviewer Connection to Bowes House
  • 78
  • 26
  • 18
  • 14
  • 11
  • 8
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  • 5
  • 5
  • 4
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  • 2
  • 2
  • 2
  • 1
  • 1
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Total of 191, showing 81-100
Review from S D (Daughter of Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout the pandemic, the staff at Bowes House have all been brilliant. The staff on Mum's unit treat her with care and respect and all go the extra mile to keep her safe and comfortable. Infection control has been excellent. The Management's new ideas and systems are welcomed and appreciated.
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Review from Mike C (Son of Resident) published on 27 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had become extremely anxious, and really needed somebody with her 24 hours a day, something that I couldn't achieve for her. Bowes House seemed to me to be the gold standard for care locally, and in a very short period of time my mother was admitted, but because of the Covid lockdowns she
had to isolate herself initially, which was not an ideal start. It took her several weeks to find her feet at Bowes House, but suddenly she was back to her normal self, laughing and smiling in the Skype calls we had. She immersed herself in the many activities and made many friends, staff as well as residents. But then about four weeks later she passed away, peacefully. This was unexpected, but at least I have the comfort that I don't think that I could have done much better for her towards the end of her life, and she really seemed to enjoy those last four weeks.
One other point, I feel that all the staff knew my mother as a person, and they seemed to very much enjoy her for who she was.
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Review from Keith G (Son of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 99-year-old mother, who has vascular dementia, has been a resident at Bowes House for over four years. My mother continues to receive excellent care from a wonderful team. All the staff deserve the highest praise. My mother is always treated with dignity and is always kept clean and presentable.
The CEO and management team also deserve praise, especially in these very difficult times, for keeping us well informed and facilitating visits at the earliest opportunity. The new manager’s introduction of monthly relatives Zoom meetings is welcomed. Varied daily activities have continued to be provided by the lifestyle team and the weekly video calls with our relatives have been very helpful.
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Review from Ian R (Son of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After doing some research and speaking with friends who had the experience of Bowes House, our family decided to choose the nursing home for our father. He needed palliative care after he spent six weeks in hospital. I can’t thank the staff enough for their care for dad and support for our mother and
myself in allowing us to visit him the weekend before his passing and to allow us both to be with him when he sadly passed away after a short two-week stay.
The sad thing is that he was too ill to appreciate his surroundings. During the difficult times we are all experiencing, the staff were amazing and couldn’t have done more to keep us informed of dad’s condition and always helpful when we called. I have to thank in particular the staff on duty during the late afternoon, evening and night of dad’s passing, so professional and caring, I couldn’t imagine a better place for dad to spend his last days. It will be lovely to visit as a family to thank all the staff when things improve.
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Review from M M (Respite Resident) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to Bowes House following a fall for respite care. I have found the care excellent and the staff have been so helpful and supportive. Nothing has been too much trouble for them.
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Review from Jade S (Granddaughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan was admitted into Bowes House in the winter, during the pandemic as she could sadly, no longer live alone, due to her deterioration. The care and compassion that has been shown to my Nan by the care and management team has been amazing. They have provided weekly facetime calls, to enable us to
still interact during these strange times and she is interacting with the activities and is not alone. We know Nan is being looked after by the very caring staff. The buildings and facilities are well maintained and most of all, clean. The staff are so helpful and very supportive, not only to my Nan but also to us, as a family.
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Review from Michael L (Son of Resident) published on 1 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father stayed at Bowes House for a few weeks in October 2020 until he passed away. The staff provided care, compassion and flexibility for him in his last few weeks. They kept us informed of important updates, consulted us about important decisions to do with his health and medication, whilst also
providing suitable advice. I could always find someone to give me information when I rang up to find out how my Father was doing. I particularly wanted to thank a staff worker for his expertise, sensitivity, and understanding. He was prepared to have a frank conversation with my father and his wife about his condition, which was valuable preparation for the end of life. I also wanted to thank the staff worker who was on duty when my father passed away, he was attentive to my father. Thank you.
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Review from Margaret S (Regular Volunteer) published on 24 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live in a retirement complex quite close to Bowes House and have visited in the past as a member of a local church group, and for various open house events in the past. I have always been impressed with the facility. Imagine my surprise when on Valentine's Day I had a knock on the door and was given
a beautifully packaged heart-shaped biscuit donated by Bowes House. It was such a simple, yet profound gesture and the biscuit was absolutely delicious. It says a lot for the manager and staff that they could look beyond their own residents and reach out to the local community. A very big thank you
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Review from Paul M (Nephew of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been in Bowes House for nearly a year. I was worried that the residence we had chosen would be suitable for my Aaunt’s needs. A year on I am very pleased with the choice we made. I can’t speak highly enough of the attention, care and support everyone at Bowes has shown and continues to do
so especially during this pandemic. Well done Bowes House. Strength and honour as they say.
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Review from A T (Wife of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management at Bowes House continue to be a great support to us as a family at this most difficult time. We are unable to be with our loved one and give them a much-needed hug, but we know that the staff are their "stand-in-family" for us, which is an enormous comfort. Thank you to you
all.
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Review from Brenda W (Daughter of Resident) published on 26 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident in Bowes House from May 19 until she passed away in October this year. She had always said she didn't want to go in a care home, so the decision to move her to Bowes House was not an easy one. With the amazing support and care she received she was settled and happy within 2
weeks, she spent the last months of her life with fulfilled days and happiness.
The buildings and facilities are very well maintained and above all clean. But most importantly for us, she was looked after by the kindest most caring staff, we could not have been happier with the love and kindness they gave mum. This became even more important when Covid hit and they became her family. I would not have any hesitation to recommend this care home and the lovely team that work there, some I know have been there a long time which speaks for its self. If you are looking for a care home you could not do better than Bowes House.
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Review from Yvonne S (Daughter of Resident) published on 11 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bowes House staff looked after our mum with the greatest care and love until her death last month. I cannot thank them enough for enriching her life and making her so happy. They were with her at the end as we couldn't be because of Covid but we knew she was in kind and loving hands. Thank you is hardly
enough and I would thoroughly recommend this lovely place.
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Review from David H (Son of Resident) published on 15 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Bowes House have worked hard during the period of lockdown to keep relatives in touch with residents. It has been a lifeline for me to be able to have video calls with my mum twice a week so that we can see each other. Generally, the staff have done an excellent job in keeping residents
safe and well cared for during really difficult times for everyone.
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Review from Jan M (Daughter of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During this difficult and worrying time, Bowes have helped mum to make a video call to either myself or my sister every week. Mum tells us that she is happy and that she is being given great meals. It is comforting to see that she looks happy and well. She regards the staff as her friends and often
tells us how lovely they are.
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Review from Bill A (Son of Resident) published on 30 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all of the staff at Bowes House, Hailsham, and particularly those in "Meadow", for their professionalism and kindness in caring for my mother during the Covid-19 crisis. It has been a comfort during this difficult time, when direct contact with mum is impossible, to know that she
is being so well looked after. Thank you!
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Review from Pam F (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't wish for better care for my mum. All the staff are excellent. During the lockdown the carers have been going the extra mile to make sure the residents still keep to a routine, still doing quizzes etc. They have arranged face to face WhatsApp calls which has been great. I really can't thank
them enough for amazing dedication.
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Review from J S (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although this has been a difficult and worrying few months I have taken great comfort in knowing that my mum is being cared for in the best place possible to meet her needs. She has been resident at Bowes House for many years so the staff know all her needs and preferences and I know that their standards
of care is excellent. We have been kept well informed of her progress and had a video call which was very reassuring to see Mum looking so well. As well as local contact with staff from Bowes House, the Company CEO has given regular email updates which have given a calm, considered overview of the challenges at this difficult time.
I cannot thank all the staff at Bowes House enough for looking after Mum so well.
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Review from Tim P (Son of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Bowes House for 3 years and specifically during COVID lockdown. I have as with every other relation/visitor been unable to visit but have both been regularly kept up to date with her status by phone conversation/facetime and from the management by letter with overviews of the situation.
The staff have been very welcoming and helpful particularly when the vagaries of modern technology and a distant face can confuse an Alzheimic mind. They have obviously also maintained a very high professional standard in the face of adversity and for that we both warmly thank them and admire their efforts. May Mum's and all the carers' lives return to normality as soon as possible .
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Review from Gill D (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely people at Hailsham, the staff do an amazing job. Meadow is not the easiest wing to work in, but the staff are kind, caring and patient, I cannot praise them enough. Over the years, 5 years if memory serves, I have never had to complain about the standard of care and I have had no worries over
the lock-in period that they would take great care of Mum. The senior staff also have always been easy to deal with and do a good job.
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Review from Sharon M (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When describing Bowes House I always say its like a 5* hotel. We are so very happy with the care facilities at the home. It is a great relief to us knowing that Dad is in such safe, caring hands which before coming to Bowes House this was a constant worry for us. We know now that we made the right decision
and wish to thank you all so much for taking such good care of him.
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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Bowes House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Bowes House is calculated as follows: ( (232 Excellents x 5) + (43 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 279 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bowes House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (109)

Meet the Team (0)

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