Chiltern Grange Care Home

Ibstone Road, Stokenchurch, High Wycombe HP14 3GG
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10 176 Reviews
  • Chiltern Grange Care Home, High Wycombe
With views of the Chiltern Hills, Chiltern Grange Care Home is a stylish, purpose-built home that possesses a beautiful landscaped garden perfect for a peaceful morning walk, afternoon tea and a catch up or even a spot of gardening. The compassionate and skilled team at Chiltern Grange provide 24 hour residential, nursing, dementia and respite care and have been hand-selected for their empathy, professionalism and dedication to providing exceptional support. At Chiltern Grange there is a keen focus on promoting independence, dignity, privacy and respect for all, with every resident treated as an individual. Amongst its numerous communal living and dining areas, Chiltern Grange Care Home boasts various newly renovated spaces, including a café, private dining room, hair and nail salon and activities and wellbeing room. Residents at Chiltern Grange are also invited to join in on the different trips and local visits facilitated using the home's minibus.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jemimah Guinto (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Chiltern Grange Care Home Reviews (176)

10

Chiltern Grange Care Home has a Review Score of 10 (9.955) out of 10, based on 49 reviews in the last 2 years.
Over all time Chiltern Grange Care Home has 176 reviews.

Overall Experience
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Date Published
  • 176
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Reviewer Connection to Chiltern Grange Care Home
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Total of 176, showing 1-20
Review from Jeremy H (Brother of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastc in every way , staff so caring
Spotlessly clean
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for taking the time to leave a five-star review. I will pass your kind words onto our team.

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Review from Lucinda H (Daughter of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been a resident at Chiltern Grange for a year now. He has Alzheimer's.
All the staff there are wonderful, every time we arrive we are met by happy smiling polite members of staff, who ask how we are and are willing to help us straight away.
The level of care, patience and compassion
my dad receives is incredible, the food is always delicious and the place is spotlessly clean.
When someone you love has this condition and you have to hand them over to strangers to be cared for it can be very distressing, but because of the care he is receiving we can all relax a bit. It really is so comforting for me, my dad's wife, his granddaughter, all the rest of my dad's family and his close friends, who visit on a regular basis.
I cannot thank every member of staff at Chiltern Grange enough for being the team they are.
Xxxx
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for taking a moment to leave us a five-star review. It means the world to know that your father and your whole family feel supported by us. We understand how difficult it can be to entrust a loved one with Alzheimer's to others and we are honoured to care for him. Thank you again for your trust.

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Review from Jenny P (Wife of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was a resident on the Dementia floor of Chiltern Grange recently. He was treated with care and compassion by all members of staff and all his needs met promptly. Our family were able to be involved with all aspects of his care at all times. In essence the care at Chiltern Grange is exemplary
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for taking the time to leave such a kind review. It is wonderful to hear that your husband feels at home at Chiltern Grange.

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Review from S C (Friend of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the past year, whenever we have visited our friend here, he has seemed increasingly comfortable and 'at home' and as visitors we too feel very at ease and welcome in the relaxed atmosphere such that we positively look forward to our regular visits. The staff are so attentive and, most importantly,
kind and patient in their care.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for taking the time to leave such a kind review. It means the world to us that your friend feels comfortable with us, we will pass your kind words onto our team.

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Review from Louise C (Sister of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother sufferers from Alzheimer's and mercifully my sister in law found Chiltern Grange .
The staff are exceptional people ! Nothing is too much trouble.
The building is tastefully furnished and you truly feel like you are in a hotel rather than a care home !
The meals are outstanding and the
attention to detail in the restaurant is so uplifting for the clients but their families too - flowers on the tables to name a few extra things that make it special .
I can sleep at night knowing my beloved brother is being well cared for and no harm will come to him in their care .
I only wish I was closer in distance to visit him more often .
A million thank you's to all the staff !
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for taking the time to leave such kind words. As a team, we truly appreciate knowing that your brother feels at home and cared for. You and your family are always welcome at Chiltern Grange.

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Review from Amelia H (Granddaughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has been at Chiltern Grange since March 2024 and I am so grateful for the care she receives. The staff are kind, attentive, and always go above and beyond to make residents feel safe and valued. The home is spotless, with beautifully kept courtyard gardens and spacious, homely rooms offering
lovely views of the grounds and surrounding fields. There's a welcoming bistro area for family and friends to enjoy refreshments with their loved ones. The chef is fantastic and the food is always freshly cooked and varied. There are always lots of fun, creative activities for residents, with regular entertainment and themed events like summer and Christmas parties with live music and family involvement. My grandma is treated with dignity and compassion every day. The management team are exceptional - kind, caring, and care deeply about the residents. Having experienced other care homes in the past, I can confidently say Chiltern Grange outshines them all.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your five star review. We work hard to ensure every aspect of life in our home is exemplary, from our food to the care we provide, so it is great to receive such validating feedback.

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Review from Jane H (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are deeply grateful for the gentle, compassionate care my mum is receiving at Chiltern Grange. As she nears the end of her life, every member of staff has shown extraordinary kindness, patience, and attention to detail. They treat her with dignity and respect, always taking time to ensure she's comfortable,
calm, and surrounded by warmth. From the way they speak to her, to the small comforts they remember - every gesture is filled with genuine care. The atmosphere is peaceful and reassuring, and it means the world to us to know she is in such capable, loving hands. Thank you for making this difficult time so much more bearable through your compassion and dedication.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for your beautiful words and for taking the time to share your experience. It means so much to every member of our team to know that the care we provided brought comfort and reassurance to you and your mum during such a sensitive time. It was an honour and a privilege to care for your mum and to support your family. She was a truly wonderful lady full of life, humour and warmth, and it was a joy getting to know her. She will be fondly remembered by all of us here. Your kind words about the dignity, respect and genuine warmth shown by our staff remind us why we do what we do each day. I will make sure your lovely feedback is shared with the whole team. It will bring them so much pride and encouragement.Thank you once again for sharing your experience and for placing your trust in us.

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Review from Ben K (Son of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really pleased with the home that is provided for Mum at Chiltern Grange - she has settled in really well and we have peace of mind knowing she is being looked after really well. The home is a very nice environment to visit and there are lots of activities provided for the residents --though Mum isn't
the best at joining in but at least she can if she wants to !
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

I am glad to hear you feel your mum is receiving the care she deserves at Chiltern Grange. It is a pleasure to have her with us.

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Review from Janet T (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed a care home, emphasis on care, for my Dad, he was on palliative/end of life care and was welcomed, as was all his family, (and family dogs) with open arms and the care and consideration that you would hope and pray for, is exactly what is provided at Chiltern Grange, in abundance.
My Dad
was only with Chiltern Grange for around 17 days and yet in that short space of time, Chiltern Grange became our new normal, and a new home. To be able to spend every minute with Dad was priceless, as one member of the family left another couple arrived and so it went on. From the minute you step through the first set of doors you're made to feel like family and welcomed with open arms.
The food was lovely, help yourself to drinks and snacks at the Bistro in the reception area.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for taking a moment to leave us such a heartfelt review during this difficult time. It was an honour to care for your dad, and we miss him dearly. Please know you are always welcome at Chiltern Grange.

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Review from P M (Sister of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister moved to Chiltern Grange Care Home in July 2024. The nurse care team gave an excellent review of her care over the last six months. I was given details of my sister's personal care, social interaction with other residents and health issues in a clear and easy to understand format.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

I am glad to hear you felt our team made sure the information you required was accessible and easily understandable. We know how important it is to feel informed and involved in a loved one's care.

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Review from Simeon P (Grandson of Resident) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been at Chiltern Grange Care Home for just over a year and I cannot praise the staff enough. Due to the severity of her dementia, no other facilities were able to support her needs but the exemplary staff at Chiltern have taken amazing care of her. From the variety of activities,
great food, welcoming environment, clean facilities and professional staff. My entire family are happy to visit. It turns what was previously an upsetting situation of visiting a care facility, into a pleasant one. Knowing my nan is being cared for with dignity and respect allows us to focus on creating special moments with her, instead of worrying about her when we leave.
Thank you everyone.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

It fills me with pride to hear we have been able to provide the right environment for your grandmother to thrive in. It is a pleasure to have her with us!

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Review from V K (Sister-in-law of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit my brother-in-law at least once a week. Everyone is always friendly and helpful. The food looks very appetising and well presented. My brother-in-law's room is always clean and comfortable. He seems to enjoy the outdoor activities though enjoys his own company whilst in the home. Overall I
would recommend Chiltern Grange Care Home.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

I am glad to hear you enjoy your visits and feel satisfied with the quality of our home.

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Review from Geoff I (Son of Resident) published on 26 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who has dementia, has now been at Chiltern Grange for just over two years. The staff are without exception caring, compassionate and professional. I can visit any time that suits me and am met by familiar faces each time. I'm always kept fully informed of any issues arising and have the opportunity
to discuss things with the managers of the floor she's on. Initially my mother was quite agitated by having to move from her flat to the care home, but over time, with the wonderful care she receives, she has become very settled and I would not want her to be anywhere else.
The care home itself has the feel of an upmarket hotel about it and is set in beautiful grounds. It has recently been refurbished to a very high standard, including individual rooms and public spaces. There's now even a bistro/coffee room on the ground floor for residents and their guests.
I highly recommend Chiltern Grange and would happily give it more that the five stars allowed.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your fantastic feedback. It is a pleasure having your mother with us and I am glad to hear she is settled.

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Review from Mary H (Daughter-in-law of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chiltern Grange is an amazing residential care home with the look and feel of a five star hotel.
I suddenly had to move a relative from a hospital ward 100 miles away to be closer to the family. From my first visit to a week later when my mother in law moved in, everything went smoothly and I was
so pleased to have found the perfect place. Her room was large and beautifully furnished and she was able to bring small pieces of furniture and her numerous family photographs from her own home which helped her settle in quickly.
All the staff are wonderful.
They are all so friendly, kind, and compassionate from the cleaners, laundry staff and reception staff to the carers and nursing staff and it was so reassuring to see the same familiar staff every day when we visited.
My mother in law was nearing the end of her life when she came to stay at Chiltern Grange but with the fantastic professional care of all the staff she had a dignified, comfortable and peaceful passing.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for taking a moment to leave us a review during this difficult time. It was an honour to care for your mother in law and assist in providing her with the comfortable and dignified passing she deserved. Please know that you and your family are always welcome at Chiltern Grange.

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Review from F P (Daughter of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent three months in the care of the wonderful staff at Chiltern Grange. Everyone was extremely caring, kind and highly professional from the initial home assessment to the support for my mother and the visiting family members. We could visit at times that suited us and communication between
the staff and family was perfect. Chiltern Grange has a lovely calm atmosphere with the rooms all looking fresh, clean and well presented.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for taking a moment to leave us such positive feedback. I am glad to hear you were happy with the quality of care your mother received while with us.

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Review from Tim E (Son of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother moved to Chiltern Grange Care Home last year and the care for her throughout her time has been top notch. As well as diligently looking after her they have treated her with respect and accommodated me and my sister's needs for access to mum. The experience with Chiltern when compared with
the previous home she stayed in has been like night and day.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

It is great to hear that you are happy with the quality of your mother's care. Our aim is for our home to feel like an extension of your own, so we will always endeavour to accommodate any visiting requirements our residents' loved ones may have, which I am glad to hear has been your experience.

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Review from Pat H (Wife of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
If I could give more than 5 stars I would! My husband has been at Chiltern Grange Care Home since July and the care he has received has been exemplary. All of the staff, without exception, are so friendly and kind to residents and visitors alike. The fact that I can go in anytime I want to, makes visiting
very easy. Nobody wants a loved one to have to go into care, but the staff here have totally eliminated the worries I initially had. I can highly recommend this home. A special thank you to one particular member of staff her team, who are looking after him so well.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for taking a moment to leave us a five-star review. It is fantastic to hear you would recommend our home to others, and I will pass on your kind words to the rest of our team.

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Review from S B (Daughter of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Chiltern Grange is overwhelmingly positive. The staff are diligent and kind and the overall atmosphere is very positive. The food and catering is excellent and the staff regularly get everyone up, dressed, and outdoors. There is lots of entertainment arranged and there is always something
going on.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your lovely feedback. It is important to us that our residents can continue to enjoy a life of their choosing whilst at Chiltern Grange, so we endeavour to provide activities and events that cater to all interests and abilities.

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Review from A E (Husband of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife died in the dementia ward after being a resident for 3 months. I felt that she was treated with love, efficiency, and respect, All aspects of her care were excellent. We as relatives were always kept aware of any changes in her condition as soon as they appeared. We are grateful to all the staff.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for taking a moment to leave us a reveiw during this difficult time. It was an honour to care for your lovely wife, and I am glad to hear you felt she was treated with love, efficiency and respect. Know that you are always welcome at Chiltern Grange.

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Review from J R (Sister of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been a resident for 4 months. He has settled in well and gets on well with all the staff and most of the other residents. The staff here are so friendly and the whole place has a very welcoming feeling. Always get a smile from everyone and a chat despite how busy they are. We couldn't
have wished for a better home for my brother. Oh yes, and the cakes are amazing!
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for taking time to leave a review for Chiltern Grange Care Home. I am so pleased that your brother has settled in so well and have found our team to be so friendly. Please feel free to drop in and enjoy our cakes any time.

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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Chiltern Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.955 for Chiltern Grange Care Home is calculated as follows: ( (555 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 579 Ratings = 4.955
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chiltern Grange Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Jackie

Jackie Chicken

Job Title: Client Services Manager Joined: 2023

Hello, my name is Jackie Chicken, and I am the Client Services Manager here at Chiltern Grange.


Having previously worked in the retirement sector for four years, I was delighted to make the move into the care sector in 2022. My previous career was spent in the luxury travel industry, so delivering excellent customer service has always been high on my agenda.


Porthaven has a wonderful reputation in terms of quality of care and beautiful design, so I feel very privileged to work for one of the best care providers in the country. My role at Chiltern Grange means I am the first point of contact for families starting out on that journey to find the best fit in terms of a caring environment for their loved ones. I love the fact that we provide person-centred care, and I really enjoy showcasing the wonderful facilities, newly refurbished spaces and exceptional staff we are fortunate enough to have here at Chiltern Grange.


Outside of work, you can find me as a chaperone in the wings of a theatre supporting my daughter or cheering my son on from the side of a rugby pitch!

Frequently Asked Questions about Chiltern Grange Care Home

What types of Care is Chiltern Grange Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chiltern Grange Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Chiltern Grange Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chiltern Grange Care Home to the centre of High Wycombe?

7.4 mile(s) as the crow flies, distance by road may be significantly further.

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