Chiltern Grange Care Home

Ibstone Road, Stokenchurch, High Wycombe HP14 3GG

Chiltern Grange Care Home, High Wycombe, Buckinghamshire
Chiltern Grange Care Home, High Wycombe, Buckinghamshire
Chiltern Grange Care Home, High Wycombe, Buckinghamshire

Chiltern Grange Care Home is a purpose-built care home with a stylish country-house feel, offering homely comforts in a secure setting where adults receive professional care and enjoy a relaxing atmosphere.

Views of the Chiltern Hills are popular and there are several pleasant communities nearby that residents can visit, as the home looks to support an interesting and independent life.

Within the home there is a selection of day and activities rooms, with landscaped gardens great for the warmer months. Carers are highly-trained in specialist nursing and dementia care.

Group: Porthaven Care Homes

Person in charge: Rhonda Herring (Home Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 75

Rooms with ensuite WC: 75

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome at any time.

Parking:

Ample on site parking available

Latest Care Quality Commission* Report on Chiltern Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Chiltern Grange Care Home has a Review Score of 9.6 (9.602)

The Review Score of 9.6 (maximum of 10) for Chiltern Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Chiltern Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.602 for Chiltern Grange Care Home is calculated as follows: ( (237 Excellents x 5) + (83 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 344 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Chiltern Grange Care Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 18 Reviews ÷ 15 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chiltern Grange Care Home?

  • Extremely LIKELY
    23
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Chiltern Grange Care Home

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Resident / Service User
    2
  • more

I was very warmly welcomed and shown for a meal. I had a pleasant, spacious room with a lovely garden outlook.
All staff were very kind and patient with me.
The food was excellent and pleasantly served.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

Staff are caring and kind.
My father is well looked after - nothing is too much trouble.
The home is beautifully kept, clean, well decorated.
The food is excellent.
The manager is an excellent leader, appreciates how good her staff are now.
We are so happy that my father is so well cared for, safe, clean and warm - he is very happy too.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During the resident's time at Chiltern Grange I have been delighted and impressed with the standards of care, accommodation, staff kindness, meals and medical care.
Father is in the best hands possible and he is very happy here.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandfather came for respite. He is extremely happy here. I have noticed a big difference in him. He's eating well and looks so much better. He is really happy with the care provided. It's a lovely home with lovely surroundings.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My stepfather came for a respite stay. He has been so happy here. The care he has received has been excellent and the home and surroundings, grounds and views are beautiful.
We will be very happy for him to stay here again.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rhonda Herring, Home Manager at Chiltern Grange Care Home responded to this review on 10 Oct 2017:

Thank you for your feedback. We look forward to being of assistance again in the future. Best wishes to all.

In September my mum had to visit her sister in Ireland who is very poorly. So dad came to Chiltern Grange, for as we liked to call it 'a little holiday' for him.
As a family, the whole experience has been made so much easier due to the care of the amazing staff, the cleanliness and their kindness. Food and the restaurant staff were so kind and caring, including family members without any fuss.
The respect and kindness the staff show to the residents was a great comfort to the family.
Thank you to each and everyone, the staff were all very welcoming and I'm sure dad will be back when mum needs a break.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rhonda Herring, Home Manager at Chiltern Grange Care Home responded to this review on 05 Oct 2017:

Thank you for sharing your experience of Chiltern Grange and for your kind words for the team. We look forward to seeing you all again in the future. Best wishes, Rhonda

During mums three-year stay, I set high and demanding expectations especially having cared for her for the year before myself. The home made the last year of her life such a manageable and unexpectedly pleasurable experience allowing me to become a son again instead of a carer. The home deserves the best of support and luck for the future. And all the staff are caring saints.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rhonda Herring, Home Manager at Chiltern Grange Care Home responded to this review on 02 Oct 2017:

Thank you for sharing your experience of Chiltern Grange. I will be sure to share your kind words with the team who work tirelessly to ensure these standards of care. With warm wishes, Rhonda

Initially very nervous but in fairness to my daughter's concern for me and distance and health, I agreed to come and see Chiltern Grange Care Home what a surprise was hooked beautiful and very caring place with comfortable surrounding and gardens. The best staff you could ever meet including chefs.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I’ve stayed in a few places for respite and found Chiltern Grange easily the best. Care started before arrival – simple things like checking exactly what equipment was needed and ordering a taxi to meet me at the station. All the staff were forever cheerful and ready to help with anything. The whole place is spacious and airy; unlike modern day hospitals they believe in fresh air, so open windows.

Incredible food: the chef is imaginative – where else would you find a starter of smoked chicken and quail egg, with watercress?

There are plenty of activities, talks by visiting experts, and outings. Also lots of board games and a wide variety of books and magazines in the lounges.

Lovely gardens with plenty of chairs and tables dotted around for sitting in the sunshine.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I can visit anytime and do so frequently without warning. My husband is always clean and appropriately dressed. He eats well and staff are aware of, and cater to, his preferences. Staff try hard to stimulate the various interests of residents and always appear caring and kind. I am very grateful as I could not cope alone with his dementia as it became more severe. Respite was offered initially and I was not pressured into making a decision. I am also impressed with the medical cover.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A move into a care home can be a daunting experience but all the staff we have encountered at Chiltern Grange have gone out of their way to make my dad feel at home. Nothing has been too much trouble for them, from particular food requests to cups of tea, everything has been done with a cheery smile.
From my perspective, I couldn't be happier with his decision to become a resident of Chiltern Grange as I know the care he is receiving is of a very high standard and just as important to us both is the friendliness and willingness of the staff helping to care for him on a daily basis. As my dad is a new resident he hasn't yet had the opportunity to engage in activities.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the first telephone enquiry to organising the care for my relative, to the whole of her respite stay at the home - the staff and surroundings at Chiltern Grange were excellent. It is a friendly, professionally run home with truly caring, efficient staff. The food is fantastic, the atmosphere is like a family-run hotel and we will definitely be coming back.
Oh, and the view from the lounges and terraces is charming, and there is a lot of space and light!

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother is well cared for and she likes all the staff - her room feels like home and she's very happy.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A fabulous place for patients and families, all looked after by staff so well.
The care has been really wonderful. The food was to a very high standard.
The management has been so supportive to my husband and me.
Will certainly recommend the home to other people.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

So, you are among those unfortunate people who have had unhappy experiences with the care of loved ones. May I suggest you look no further than Chiltern Grange towards resolving your problem?
I have just spent nine days as a guest of the establishment, visiting a dear friend and resident. Throughout, I have received nothing but help, friendliness and courtesy from the entire management and staff and have observed the same gentle care bestowed upon my friend. In addition to the good quality of the building and interior, there is a well-groomed garden and spacious patio with garden furniture and - with which to enjoy the great outdoors.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My aunt fell in love with Chiltern Grange on the first visit and spent the next two weeks eagerly awaiting her respite stay.
She was particularly taken with the traditional decor and friendly faces as we were shown around. Since she moved in permanently, mid-April, she has made new friends and has put on a much needed 10kg thanks to the delicious meals.
There is a lovely view of the garden from the living room where residents enjoy a chat and cup of tea. It was a big step moving into a care home at the age of 96 but Chiltern Grange really is very homely and the carers couldn't be more attentive.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rhonda Herring, Home Manager at Chiltern Grange Care Home responded to this review on 19 Jun 2017:

What lovely comments. Thank you for sharing your experience of our home. Best wishes, Rhonda

Prior to my mother moving into Chiltern Grange Care Home in April 2017, my wife and I visited 22 care homes, some excellent, some good and a lot bad. In our opinion out of these 22 homes, only 6 were acceptable. Chiltern Grange was one of these.
Chiltern Grange was the very first place we visited and after 22 care home visits, came out on top.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Rhonda Herring, Home Manager at Chiltern Grange Care Home responded to this review on 07 Jun 2017:

Thank you for such a lovely review of our home. It's great to hear such positive feedback and I will share this with the whole team.
Warm regards.

Such an incredibly warm, friendly and helpful place. :-) Mum was in just for a short recovery after a stroke but the help and advice we received beforehand was just fantastic.

The staff were so friendly and helpful and did everything they could to settle mum in. Was such a blessing to find such a warm and friendly care home with excellent care and food and activities.
Thank you all.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rhonda Herring, Home Manager at Chiltern Grange Care Home responded to this review on 22 May 2017:

Thank you for your review of Chiltern Grange. Your comments are greatly appreciated and I will ensure the team receive your kind feedback. Warm wishes, Rhonda

Sadly we have seen a decline in the standard of care services and resident activities over the past year at Chiltern Grange which has led to us, in the end, to move our mother to another home. This is not the normal standard for a Porthaven home which as a family we have always had the highest regard for, so I'm not sure why the problems still continue at this particular care home. Three care home managers in one year have not helped with communication generally.

How likely would you be to recommend Chiltern Grange Care Home? Unlikely

Average Rating: 

 2.7 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Good

Activities: Very Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Very Poor

I was not aware of Chiltern Grange Care Home when I was looking for a suitable care home for my elderly mother. I was initially looking for respite care whilst some necessary work was being carried out in my mother's home. None was available in her hometown but one of them recommended trying Chiltern Grange. I contacted them and arranged a visit. I was made very welcome, advised of all the services available and then shown around. The home felt very calm, relaxed and beautifully presented, I was very impressed. I discussed my mother's needs and was able to choose a room for her subject to me making a decision for her to move there. After a review with the Senior Nurse and information from her Doctor, it was agreed that a short stay would not be beneficial as my mum is diagnosed with Alzheimer's dementia. Mum moved into the home at the beginning of October. She was made very welcome and comfortable, has a beautiful room with 24/7 nursing and dementia care and has settled really well.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

David Groves, Home Manager at Chiltern Grange Care Home responded to this review on 18 Nov 2016:

Dear Corrine, thank you for taking the time to share your personal experience of Chiltern Grange. Your feedback is very much appreciated and I will ensure that it is shared with the whole team. Best wishes, David

Moved my mother to Chiltern Grange Care Home from another home for; Proximity to my home, quality of the setting, layout and facilities, flexibility to meet her potential future needs (middle and top floors).
She took some time to "settle" after the disruption of the move and change of scene with one minor hiccup that seems to have been dealt with sensitively and she now seems more settled.

How likely would you be to recommend Chiltern Grange Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been at Chiltern Grange for a year. She did find it difficult adapting to her changed circumstances but the staff were very caring. At first, we were not convinced that there were enough activities but that has improved immeasurably over the past 6 months. The staff are very sensitive to my mother's needs and treat her in a caring manner. While maintaining her sense of dignity. The new manager is excellent in assessing her moods and treating with respect.

How likely would you be to recommend Chiltern Grange Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I am made to feel so welcome. I come in twice a year for respite and really look forward to my visits.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was well looked after and the staff were overall very kind to me. I enjoyed the food as well.

How likely would you be to recommend Chiltern Grange Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I appreciate that a care home is not an easy task but there has been marked improvement and I look forward to the future. Excellent new menus, as well as a new chef.

How likely would you be to recommend Chiltern Grange Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

David Groves, Home Manager at Chiltern Grange Care Home responded to this review on 25 May 2016:

Thank you for your comments. Our new chef is just one of the many exciting changes to come. Our focus has always been and remains making sure our residents benefit from the very best. Whether this be standard of care, the dining experience or our leisure and wellness programme. I'm delighted to be able to lead such a dedicated team here at Chiltern Grange. Best wishes, David.

Mum comes in for regular respite she is always welcomed and well looked after. She is comfortable and happy there. For myself as an only child it is a great relief to have her cared for.

How likely would you be to recommend Chiltern Grange Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Lisa Moore, Client Services Manager at Chiltern Grange Care Home responded to this review on 15 Apr 2016:

Thank you for taking the time to share your experience of Chiltern Grange. Best wishes, Lisa

An excellent home which is perfect for my father. Great home, good facilities, nice food and easy for visitors. I would recommend it for any body.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Lisa Moore, Client Services Manager at Chiltern Grange Care Home responded to this review on 24 Mar 2016:

Thank you for sharing your opinion of Chiltern Grange. We really do appreciate your comments and I will make sure that the whole team get to hear them. Very best wishes, Lisa

The care and attention that my mother has received since moving into Chiltern Grange has been exceptional. All of the nurses are very professional, friendly and nothing is too much trouble for them to provide when asked. The facility is clean, light and modern, purpose built to provide the best accommodation that offers a warm, safe and protective environment.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very good. Aunt so much better since being here.

How likely would you be to recommend Chiltern Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Lisa Moore, Client Services Manager at Chiltern Grange Care Home responded to this review on 21 Feb 2016:

Thank you for taking the time to review our home. Your comments will be shared with the team looking after your Aunt. Kind regards, Lisa

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