Chiltern Grange Care Home

Ibstone Road, Stokenchurch, High Wycombe HP14 3GG
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9.9 182 Reviews
  • Chiltern Grange Care Home, High Wycombe
With views of the Chiltern Hills, Chiltern Grange Care Home is a stylish, purpose-built home that possesses a beautiful landscaped garden perfect for a peaceful morning walk, afternoon tea and a catch up or even a spot of gardening. The compassionate and skilled team at Chiltern Grange provide 24 hour residential, nursing, dementia and respite care and have been hand-selected for their empathy, professionalism and dedication to providing exceptional support. At Chiltern Grange there is a keen focus on promoting independence, dignity, privacy and respect for all, with every resident treated as an individual. Amongst its numerous communal living and dining areas, Chiltern Grange Care Home boasts various newly renovated spaces, including a café, private dining room, hair and nail salon and activities and wellbeing room. Residents at Chiltern Grange are also invited to join in on the different trips and local visits facilitated using the home's minibus.
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Care Provided by Chiltern Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Contact Chiltern Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Chiltern Grange Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jemimah Guinto (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Chiltern Grange Care Home Reviews (182)

9.9

Chiltern Grange Care Home has a Review Score of 9.9 (9.944) out of 10, based on 40 reviews in the last 2 years.
Over all time Chiltern Grange Care Home has 182 reviews.

Overall Experience
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Date Published
  • 182
  • 11
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Reviewer Connection to Chiltern Grange Care Home
  • 66
  • 35
  • 11
  • 11
  • 10
  • 7
  • 6
  • 6
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  • 5
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 182, showing 21-40
Review from F P (Daughter of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent three months in the care of the wonderful staff at Chiltern Grange. Everyone was extremely caring, kind and highly professional from the initial home assessment to the support for my mother and the visiting family members. We could visit at times that suited us and communication between
the staff and family was perfect. Chiltern Grange has a lovely calm atmosphere with the rooms all looking fresh, clean and well presented.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeThank you for taking a moment to leave us such positive feedback. I am glad to hear you were happy with the quality of care your mother received while with us.
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Review from Tim E (Son of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother moved to Chiltern Grange Care Home last year and the care for her throughout her time has been top notch. As well as diligently looking after her they have treated her with respect and accommodated me and my sister's needs for access to mum. The experience with Chiltern when compared with
the previous home she stayed in has been like night and day.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeIt is great to hear that you are happy with the quality of your mother's care. Our aim is for our home to feel like an extension of your own, so we will always endeavour to accommodate any visiting requirements our residents' loved ones may have, which I am glad to hear has been your experience.
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Review from Pat H (Wife of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
If I could give more than 5 stars I would! My husband has been at Chiltern Grange Care Home since July and the care he has received has been exemplary. All of the staff, without exception, are so friendly and kind to residents and visitors alike. The fact that I can go in anytime I want to, makes visiting
very easy. Nobody wants a loved one to have to go into care, but the staff here have totally eliminated the worries I initially had. I can highly recommend this home. A special thank you to one particular member of staff her team, who are looking after him so well.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeThank you for taking a moment to leave us a five-star review. It is fantastic to hear you would recommend our home to others, and I will pass on your kind words to the rest of our team.
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Review from S B (Daughter of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Chiltern Grange is overwhelmingly positive. The staff are diligent and kind and the overall atmosphere is very positive. The food and catering is excellent and the staff regularly get everyone up, dressed, and outdoors. There is lots of entertainment arranged and there is always something
going on.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeThank you for your lovely feedback. It is important to us that our residents can continue to enjoy a life of their choosing whilst at Chiltern Grange, so we endeavour to provide activities and events that cater to all interests and abilities.
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Review from A E (Husband of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife died in the dementia ward after being a resident for 3 months. I felt that she was treated with love, efficiency, and respect, All aspects of her care were excellent. We as relatives were always kept aware of any changes in her condition as soon as they appeared. We are grateful to all the staff.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeThank you for taking a moment to leave us a reveiw during this difficult time. It was an honour to care for your lovely wife, and I am glad to hear you felt she was treated with love, efficiency and respect. Know that you are always welcome at Chiltern Grange.
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Review from J R (Sister of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been a resident for 4 months. He has settled in well and gets on well with all the staff and most of the other residents. The staff here are so friendly and the whole place has a very welcoming feeling. Always get a smile from everyone and a chat despite how busy they are. We couldn't
have wished for a better home for my brother. Oh yes, and the cakes are amazing!
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeThank you for taking time to leave a review for Chiltern Grange Care Home. I am so pleased that your brother has settled in so well and have found our team to be so friendly. Please feel free to drop in and enjoy our cakes any time.
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Review from A I (Daughter of Resident) published on 8 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father's care needs changed significantly over the weekend and knowing Chiltern Grange would be able to meet these needs, my mother-in-law is a resident, I contacted the care home on Monday and an assessment was carried out the same day. Fortunately, a bed was available on the floor where his needs
could be best met and he commenced his stay on the Tuesday at a time to suit his transport. The welcome from the staff was warm and so encouraging, he loved it immediately. The staff go to great lengths to accommodate the resident's needs and make them feel special. My father is very happy with his last port of call.
Reply from Jemimah, Home Manager at Chiltern Grange Care HomeThank you so much for taking the time to leave a review of Chiltern Grange. I have really enjoyed reading your feedback and am so happy you have received such a good experience of our home. We have a fantastic team at Chiltern and I will be certain to share your feedback with them.
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Review from K C (Husband of Resident) published on 26 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I reached a point where I was unable to properly care for my wife who was suffering from breast cancer and Alzheimer's dementia. We searched locally, several care homes but came to the decision that Chiltern Grange had more to offer than others. This decision was more than justified as, over the next
sex months my wife received exemplary care from the care manager and through the whole host of staff entrusted with her care. Chiltern Grange, in my opinion, is a role model for caring for those in need at this difficult time of life.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeThank you so much for taking the time to write a review of your experience at Chiltern Grange. Choosing a care home for a loved one is so difficult, especially during such a hard time. We feel honoured that you chose Chiltern Grange, and have left us this positive feedback. I am so proud of my team and will be delighted to share your feedback with them.
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Review from J B (Sister of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my brother has been at Chiltern Grange for a relatively short time I feel completely confident that this is the perfect place for him. There is a sense of calm - from the moment you walk in the staff are welcoming, friendly, and smiling. The care not only for my brother but for us as a family
is exemplary. To know that my brother is well cared for in a pleasant, homely surrounding and above all - safe - is amazing.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeIt fills me with pride to hear that you feel your brother is receiving the best possible care living with us here at Chiltern Grange. We know it is not always an easy transition, so our team endeavour to support everybody involved in the process right from the start, ensuring you know you are always welcome in our home.
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Review from Jacky P (Daughter of Resident) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the most wonderful home. The manager and a member of staff are very welcoming and caring. Nothing is too much trouble. All the staff are extremely kind, warm and caring. Mum loves it there. We, as a family know that she is in good hands. I only have good things to say about this beautiful home.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeThank you for your positive review, which I will be sure to pass on to the team. It is a pleasure to care for your fantastic mum, and we are glad to hear she enjoys living at Chiltern Grange.
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Review from Kelvin A (Son of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and all staff are professional, polite, courteous, and very welcoming. They have made my dad feel as comfortable as possible and send regular updates on his new journey and it has given me and my family a huge peace of mind knowing the amazing care and attention he is receiving.
The home
and its garden are lovely and very relaxing too.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeThank you so much for taking time to review Chiltern Grange. I am so pleased you have had such a great experience and that your dad feels comfortable. We are very proud of our home, and the beautiful gardens. Hopefully we will have some weather, where we can enjoy them soon. I will pass on your feedback to our team.
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Review from Peter M (Husband of Resident) published on 7 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was moved to the Chiltern Grange care home in February this year, and I am very pleased with the care she has received, I do not have to worry about her as I know she is being looked after very well the staff are so lovely and very caring about the residents. Also, other members of staff are
so helpful.
I am so grateful for the care my wife is receiving thank you.
Reply from Jemimah, Home Manager at Chiltern Grange Care HomeThank you so much for your review of the care your wife receives at Chiltern Grange. I am so pleased that you have been pleased with the care but also that you don't have to worry. I am very proud of our fantastic team so will be delighted to share your feedback.
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Review from E C (Granddaughter of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy Grandad, happy me and my parents! The staff were so welcoming and lovely - thank you all for helping my family. No more stress!
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeAnd all of that makes for a happy home manager! Thank you for your feedback - it is great to hear your grandad is happy living at Chiltern Grange and that the transition has relieved your family's stress.
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Review from Philip M (Son of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently, my father became unwell and needed a few weeks of respite to recover himself. After checking online reviews, I decided upon Chiltern Grange in Stokenchurch. From my first dealings on the phone, I felt that my father would be in good hands. We arrived at the home’s reception to be greeted by
name, as the receptionist was clearly expecting us – a good sign. The atmosphere was calm and friendly, and I felt we had made the right choice straight away.
My father stayed for a month’s respite in a lovely room and the staff were so attentive and caring. He has put weight back on and he is much less anxious than he was on arrival. He kept telling me that his stay was like being at a five-star hotel. He has even ventured out on the weekly ‘jaunts’ to garden centres, museums, and other places of interest.
Many thanks to all the staff who helped my father’s recuperation along and gave us peace of mind that he was being well cared for.
Reply from Jemimah, Home Manager at Chiltern Grange Care HomeThank you so much for taking the time to review Chiltern Grange, following your father's respite stay. I am so pleased that his time with us was so beneficial and that he found the home to be akin to a 5-star hotel. It is great that you were able to have peace of mind during his stay with us. Please feel free to pop in for a cup of tea at any point.
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Review from Sarah P (Daughter of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My very elderly mother has been at Chiltern Grange for two years now and I can honestly say that she has felt safe, content and totally cared for. The staff are so patient and understanding, the food is great, there’s plenty of different daily activities and the whole ambience is like that of a five-star
hotel. What makes a real difference is having regular staff so that she sees the same faces each day and gets a true sense of continuity, however, the real driving force behind the success of Chiltern Grange comes from the manager who has instigated many positive changes there and has personally gone above and beyond to ensure what is best for my mother. Her thoughtfulness and dedication have been remarkable and a true credit to this care home.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeThank you for your glowing review. It fills me with pride to hear that you are happy with every aspect of your mother's care, and I appreciate your kind feedback about myself and my team.
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Review from Neil B (Son of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been at Chiltern Grange Care Home for two months and has settled in very well. I have been extremely impressed by all the staff; they have all been extremely friendly and helpful. My mother is looked after very well and treated with care and respect. The food and dining facilities
are really good, and my mother has even put on weight (which is a very good thing).
I am always made very welcome when I visit, which I really appreciate.
The facilities are excellent, and my mother's needs are met very well. I am really impressed with the size and comfort of her
room.
In summary, I am extremely happy with Chiltern Grange Care Home and the excellent care they are providing my mother.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeIt is fantastic to hear that you are happy with the care your mother is receiving, and I will be sure to pass your kind feedback on to the rest of the team.
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Review from K A (Granddaughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first visit, I wasn't sure what to expect. My nan's room is beautiful and lovely and clean. The staff were really nice.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeThank you for your positive feedback about our lovely refurbished home and the quality of the staff; it's great to have your nan living here and we look forward to you visiting again!
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Review from Gillian S (Wife of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent just over two weeks in respite care on the nursing unit at Chiltern Grange in January 2024. After a negative experience previously in a different home, I was so very pleased with the care provided here. My husband was treated with respect and dignity and I felt his care needs were well
met during his stay there. I had a couple of minor issues which were addressed quickly and effectively by staff, whose attitudes were consistently compassionate. The food generally was flavoursome and varied. We are both more than satisfied and will be using this home again for future periods of respite.
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Review from C M (Son-in-law of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is safe and content. She enjoys the food offered and the company. We have peace of mind that she is well looked after. No complaints.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeThank you so much for your review. I am so pleased that your mother-in-law enjoys the food and company and that you feel she is safe and content. We really do appreciate your feedback.
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Review from S B (Friend of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring home, residents are very well looked after. Friendly and warm staff, giving that extra care to residents. A friendly smile whenever you visit. Very clean and tidy home, where the residents feel safe.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeThank you for your lovely review which in a few words sums up much of what we strive to provide for all of those that we care for. The whole staff team contribute towards all that you have praised, and they will really appreciate your comments and recognition of their dedication, thank you.
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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Chiltern Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Chiltern Grange Care Home is calculated as follows: ( (452 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 478 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chiltern Grange Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

Jackie

Jackie Chicken

Job Title: Client Services Manager Joined: 2023

Hello, my name is Jackie Chicken, and I am the Client Services Manager here at Chiltern Grange.


Having previously worked in the retirement sector for four years, I was delighted to make the move into the care sector in 2022. My previous career was spent in the luxury travel industry, so delivering excellent customer service has always been high on my agenda.


Porthaven has a wonderful reputation in terms of quality of care and beautiful design, so I feel very privileged to work for one of the best care providers in the country. My role at Chiltern Grange means I am the first point of contact for families starting out on that journey to find the best fit in terms of a caring environment for their loved ones. I love the fact that we provide person-centred care, and I really enjoy showcasing the wonderful facilities, newly refurbished spaces and exceptional staff we are fortunate enough to have here at Chiltern Grange.


Outside of work, you can find me as a chaperone in the wings of a theatre supporting my daughter or cheering my son on from the side of a rugby pitch!

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