Chiltern Grange Care Home

Ibstone Road, Stokenchurch, High Wycombe HP14 3GG
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10 176 Reviews
  • Chiltern Grange Care Home, High Wycombe
With views of the Chiltern Hills, Chiltern Grange Care Home is a stylish, purpose-built home that possesses a beautiful landscaped garden perfect for a peaceful morning walk, afternoon tea and a catch up or even a spot of gardening. The compassionate and skilled team at Chiltern Grange provide 24 hour residential, nursing, dementia and respite care and have been hand-selected for their empathy, professionalism and dedication to providing exceptional support. At Chiltern Grange there is a keen focus on promoting independence, dignity, privacy and respect for all, with every resident treated as an individual. Amongst its numerous communal living and dining areas, Chiltern Grange Care Home boasts various newly renovated spaces, including a café, private dining room, hair and nail salon and activities and wellbeing room. Residents at Chiltern Grange are also invited to join in on the different trips and local visits facilitated using the home's minibus.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jemimah Guinto (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Chiltern Grange Care Home Reviews (176)

Total of 176, showing 21-40
10

Chiltern Grange Care Home has a Review Score of 10 (9.953) out of 10, based on 50 reviews in the last 2 years. Over all time Chiltern Grange Care Home has 176 reviews.

Overall Experience

  • 148
  • 26
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Date Published

176
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18
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Review from A I (Daughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's care needs changed significantly over the weekend and knowing Chiltern Grange would be able to meet these needs, my mother-in-law is a resident, I contacted the care home on Monday and an assessment was carried out the same day. Fortunately, a bed was available on the floor where his needs
could be best met and he commenced his stay on the Tuesday at a time to suit his transport. The welcome from the staff was warm and so encouraging, he loved it immediately. The staff go to great lengths to accommodate the resident's needs and make them feel special. My father is very happy with his last port of call.

Reply from Jemimah, Home Manager at Chiltern Grange Care Home

Thank you so much for taking the time to leave a review of Chiltern Grange. I have really enjoyed reading your feedback and am so happy you have received such a good experience of our home. We have a fantastic team at Chiltern and I will be certain to share your feedback with them.

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Review from K C (Husband of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I reached a point where I was unable to properly care for my wife who was suffering from breast cancer and Alzheimer's dementia. We searched locally, several care homes but came to the decision that Chiltern Grange had more to offer than others. This decision was more than justified as, over the next
sex months my wife received exemplary care from the care manager and through the whole host of staff entrusted with her care. Chiltern Grange, in my opinion, is a role model for caring for those in need at this difficult time of life.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for taking the time to write a review of your experience at Chiltern Grange. Choosing a care home for a loved one is so difficult, especially during such a hard time. We feel honoured that you chose Chiltern Grange, and have left us this positive feedback. I am so proud of my team and will be delighted to share your feedback with them.

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Review from J B (Sister of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my brother has been at Chiltern Grange for a relatively short time I feel completely confident that this is the perfect place for him. There is a sense of calm - from the moment you walk in the staff are welcoming, friendly, and smiling. The care not only for my brother but for us as a family
is exemplary. To know that my brother is well cared for in a pleasant, homely surrounding and above all - safe - is amazing.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

It fills me with pride to hear that you feel your brother is receiving the best possible care living with us here at Chiltern Grange. We know it is not always an easy transition, so our team endeavour to support everybody involved in the process right from the start, ensuring you know you are always welcome in our home.

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Review from Jacky P (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the most wonderful home. The manager and a member of staff are very welcoming and caring. Nothing is too much trouble. All the staff are extremely kind, warm and caring. Mum loves it there. We, as a family know that she is in good hands. I only have good things to say about this beautiful home.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your positive review, which I will be sure to pass on to the team. It is a pleasure to care for your fantastic mum, and we are glad to hear she enjoys living at Chiltern Grange.

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Review from Kelvin A (Son of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all staff are professional, polite, courteous, and very welcoming. They have made my dad feel as comfortable as possible and send regular updates on his new journey and it has given me and my family a huge peace of mind knowing the amazing care and attention he is receiving.
The home
and its garden are lovely and very relaxing too.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for taking time to review Chiltern Grange. I am so pleased you have had such a great experience and that your dad feels comfortable. We are very proud of our home, and the beautiful gardens. Hopefully we will have some weather, where we can enjoy them soon. I will pass on your feedback to our team.

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Review from Peter M (Husband of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was moved to the Chiltern Grange care home in February this year, and I am very pleased with the care she has received, I do not have to worry about her as I know she is being looked after very well the staff are so lovely and very caring about the residents. Also, other members of staff are
so helpful.
I am so grateful for the care my wife is receiving thank you.

Reply from Jemimah, Home Manager at Chiltern Grange Care Home

Thank you so much for your review of the care your wife receives at Chiltern Grange. I am so pleased that you have been pleased with the care but also that you don't have to worry. I am very proud of our fantastic team so will be delighted to share your feedback.

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Review from E C (Granddaughter of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy Grandad, happy me and my parents! The staff were so welcoming and lovely - thank you all for helping my family. No more stress!

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

And all of that makes for a happy home manager! Thank you for your feedback - it is great to hear your grandad is happy living at Chiltern Grange and that the transition has relieved your family's stress.

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Review from Philip M (Son of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently, my father became unwell and needed a few weeks of respite to recover himself. After checking online reviews, I decided upon Chiltern Grange in Stokenchurch. From my first dealings on the phone, I felt that my father would be in good hands. We arrived at the home’s reception to be greeted by
name, as the receptionist was clearly expecting us – a good sign. The atmosphere was calm and friendly, and I felt we had made the right choice straight away.
My father stayed for a month’s respite in a lovely room and the staff were so attentive and caring. He has put weight back on and he is much less anxious than he was on arrival. He kept telling me that his stay was like being at a five-star hotel. He has even ventured out on the weekly ‘jaunts’ to garden centres, museums, and other places of interest.
Many thanks to all the staff who helped my father’s recuperation along and gave us peace of mind that he was being well cared for.

Reply from Jemimah, Home Manager at Chiltern Grange Care Home

Thank you so much for taking the time to review Chiltern Grange, following your father's respite stay. I am so pleased that his time with us was so beneficial and that he found the home to be akin to a 5-star hotel. It is great that you were able to have peace of mind during his stay with us. Please feel free to pop in for a cup of tea at any point.

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Review from Sarah P (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly mother has been at Chiltern Grange for two years now and I can honestly say that she has felt safe, content and totally cared for. The staff are so patient and understanding, the food is great, there’s plenty of different daily activities and the whole ambience is like that of a five-star
hotel. What makes a real difference is having regular staff so that she sees the same faces each day and gets a true sense of continuity, however, the real driving force behind the success of Chiltern Grange comes from the manager who has instigated many positive changes there and has personally gone above and beyond to ensure what is best for my mother. Her thoughtfulness and dedication have been remarkable and a true credit to this care home.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your glowing review. It fills me with pride to hear that you are happy with every aspect of your mother's care, and I appreciate your kind feedback about myself and my team.

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Review from Neil B (Son of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been at Chiltern Grange Care Home for two months and has settled in very well. I have been extremely impressed by all the staff; they have all been extremely friendly and helpful. My mother is looked after very well and treated with care and respect. The food and dining facilities
are really good, and my mother has even put on weight (which is a very good thing).
I am always made very welcome when I visit, which I really appreciate.
The facilities are excellent, and my mother's needs are met very well. I am really impressed with the size and comfort of her
room.
In summary, I am extremely happy with Chiltern Grange Care Home and the excellent care they are providing my mother.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

It is fantastic to hear that you are happy with the care your mother is receiving, and I will be sure to pass your kind feedback on to the rest of the team.

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Review from K A (Granddaughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first visit, I wasn't sure what to expect. My nan's room is beautiful and lovely and clean. The staff were really nice.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your positive feedback about our lovely refurbished home and the quality of the staff; it's great to have your nan living here and we look forward to you visiting again!

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Review from Gillian S (Wife of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent just over two weeks in respite care on the nursing unit at Chiltern Grange in January 2024. After a negative experience previously in a different home, I was so very pleased with the care provided here. My husband was treated with respect and dignity and I felt his care needs were well
met during his stay there. I had a couple of minor issues which were addressed quickly and effectively by staff, whose attitudes were consistently compassionate. The food generally was flavoursome and varied. We are both more than satisfied and will be using this home again for future periods of respite.

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Review from C M (Son-in-law of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is safe and content. She enjoys the food offered and the company. We have peace of mind that she is well looked after. No complaints.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for your review. I am so pleased that your mother-in-law enjoys the food and company and that you feel she is safe and content. We really do appreciate your feedback.

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Review from S B (Friend of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring home, residents are very well looked after. Friendly and warm staff, giving that extra care to residents. A friendly smile whenever you visit. Very clean and tidy home, where the residents feel safe.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your lovely review which in a few words sums up much of what we strive to provide for all of those that we care for. The whole staff team contribute towards all that you have praised, and they will really appreciate your comments and recognition of their dedication, thank you.

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Review from A T (Daughter-in-law of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Chiltern Grange have been excellent. My mother-in-law had a couple of minor health issues but they have been dealt with professionally and with care. Since moving into the home, she looks much better and is in better spirits in general. Thank you!

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your review, and we too are pleased that your mother-in-law has responded well to the top quality care that our staff strive to deliver to all of our residents here at Chiltern Grange. We are pleased to be able to look after her!

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Review from L G (Daughter of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good recently refurbished care home. All the staff from reception, housekeeping, carers, chef and management are super friendly and welcoming. My mum is so well cared for that I don't have to worry about her, I just enjoy visiting her.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your kind review, and it is wonderful for us to hear that we have given you peace of mind about how your mum is cared for. Supporting the family is as important to us, so your words will mean a lot to all the staff team here who make it enjoyable for you both.

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Review from P B (Niece of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome. The staff are friendly, kind and helpful. My uncle seems very happy, and his room was very clean. It's lovely coming away knowing he is in such a lovely place.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

We are so pleased your uncle is happy with his stay here, and thank you for the review!

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Review from V H (Sister of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had been in hospital, following a fall, for an overnight stay and had already had previous falls and was being treated for a UTI. She was then admitted to Chiltern Grange for respite care. During her stay she went to another hospital following another fall and had another overnight stay. On
returning she was very well looked after as she had already been. She was in a very nice room and was looked after very well and most kindly by all the ward staff and everyone else.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

We are so pleased that your sister is recovering well and we are so happy to have been able to support her in a tough time.

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Review from A B (Niece of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt compelled to write a review regarding my uncle's stay at your home. from the welcome we received at our initial show-around to the overall improvement in his health, once he was able to go home and look after himself. Every step of his recovery was handled with care and consideration of his needs.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for taking the time to write such a wonderful review and all of the team are so pleased to have supported your uncle during his stay with us.

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Review from T H (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting Chiltern Grange, my brothers and I felt very comfortable and welcome. We immediately felt Mum would be safe and they understood my mum's needs. The rooms and communal areas were inviting and relaxing. I highly recommend it.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for the kind words and we are so glad that Mum feels welcome and comfortable in the home.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Chiltern Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Chiltern Grange Care Home is calculated as follows: ( (565 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 591 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chiltern Grange Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (1)

Jackie

Jackie Chicken

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Jackie Chicken, and I am the Client Services Manager here at Chiltern Grange.


Having previously worked in the retirement sector for four years, I was delighted to make the move into the care sector in 2022. My previous career was spent in the luxury travel industry, so delivering excellent customer service has always been high on my agenda.


Porthaven has a wonderful reputation in terms of quality of care and beautiful design, so I feel very privileged to work for one of the best care providers in the country. My role at Chiltern Grange means I am the first point of contact for families starting out on that journey to find the best fit in terms of a caring environment for their loved ones. I love the fact that we provide person-centred care, and I really enjoy showcasing the wonderful facilities, newly refurbished spaces and exceptional staff we are fortunate enough to have here at Chiltern Grange.


Outside of work, you can find me as a chaperone in the wings of a theatre supporting my daughter or cheering my son on from the side of a rugby pitch!

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