Chiltern Grange Care Home

My father is undertaking a second stay at Chiltern Grange Care Home for respite care due to deteriorating health. The application and admission process was very efficiently handled, and he has been well cared for during his period of recovery. The nursing staff have been very attentive and quick to deal with any lapses in his recovery, compensating for the somewhat indifferent GP support. Physically, my father is in a much better state of health than when he arrived. Mentally, he is still very capable, so it is a shame that there is not more social activity or interaction that he could be encouraged to participate in.

My mother came to Chiltern Grange Care Home for respite care while I had a short break away. My mother was extremely well looked after. The staff were so kind and helpful throughout her stay. This was the first time my mother had been in a care home. She is 89 and found the whole experience a pleasant one. The chef was most obliging and sorted out a nice, soft diet for her which she liked. I am told the afternoon cakes were a delight and very scrumptious. The only thing my mother found was that the mattress was too hard for her, she did ask a member of staff if they had a softer one. Unfortunately, there was not one in storage. Therefore she tried to sleep on the outside of the covers, this made sleeping difficult. Next time I will make sure I take a travel mattress for her, just in case. All in all, my mother was very contented and would be happy to stay again.

The staff were wonderful and looked after my mother very well when she was in for a month's respite care. Her room was nice and spacious, with a good view of the garden, and she was happy there. I would recommend it to anyone.

My Dad, at weeks away from reaching 100 years old, is relatively happy. Cannot fault the staff with their dedication, care, compassion and support. The room my Dad is in is quite nice and overlooks the garden. The bed is extremely comfortable apparently! The dining room is lovely, clean and inviting. Portion sizes don't seem to cater to the individual though. One size fits all regardless of appetite. Also at times (for my Dad) the choices are far "too modern" for his taste. The cooked breakfast is good and eaten most days though. All in all, fairly content.

Mum moved into Chiltern Grange Care Home a few years back, just when Covid and lockdown started in the UK. She was always happy there and well looked after. The clinical team were kind and compassionate and the carers helping her on a daily basis are very supportive of her needs. All team members contributed in some way to make her stay enjoyable and ensure she felt at home. She has only just left to move to a sister care home, still in the Porthaven Care Homes group, to live closer to me. I would thoroughly recommend the group and the services at Chiltern Grange. Thank you to the whole team, as we appreciate many people work behind the scenes, who make considerable contributions to the residents' care, not just those staff who the visitors meet.

I was made very welcome and feel that my room is my "home".

On arrival, I was needing a great deal of help, and this was available immediately. I felt cared for and safe in my surrounding and so comfortable as I was so impressed. I began to wish my husband could become a resident here in comparison to the care home he is residing at.

Mum has been at Chiltern Grange Care Home since March 2020. All the staff, whatever their duties, are always very helpful and polite despite the behaviour of residents that can sometimes be challenging. The home is spacious, clean, has a nice garden and lovely food. Residents are encouraged to join in activities where possible but the carers accept that residents also want some time alone. Unfortunately, during 2022, several members of staff left and there was a period when the home was short-staffed. This appears to have been resolved and, hopefully, the staff will remain in place as familiar faces are important to the residents.

The care home has been home for my mother for over five years and it feels like home. The staff are very good, especially the first-floor manager. The building is well maintained and the domestic staff are also very caring. I cannot imagine my mother being anywhere else.

It is incredibly hard letting someone else look after your loved parent but the staff at Chiltern Grange Care Home made that transition a much more pleasant experience than we expected. The staff are caring and helpful and our precious mother is well looked after and cared for. I am unable to visit as often as I would like but thank you to all of you.

My mother has been at Chiltern Grange Care Home for nearly three years with dementia. The care and love the staff give to my mother and all the patients is second to none. Mum is so well cared for and if there are any issues, they contact either my brother or I straight away. The home is spotlessly clean, light, airy, very friendly and with activities every day for the residents to enjoy. If it was for me, this is where I would wish to be.

Our experience has been excellent. The whole family has been made welcome when visiting my mother who has been a resident for post-hip op convalescence. The care given to my mother has been thoughtful, attentive and professional. Every member of staff has made a point of getting to know us as a family and making my mother feel at home.

We just wanted to express our gratitude to you all for the outstanding care you gave our mum while she was with you. We really couldn't have asked for better from you or from the exceptional facilities with its welcoming, caring environment that you've nurtured. We are all so appreciative of the diligence, patience and compassion shown by everyone which made Mum feel safe and looked after. Nothing was ever too much trouble; we're particularly thankful for the unfailing kindness, thoughtfulness and sensitivity with which one member of staff showed us and to Mum, especially when dealing with her most difficult treatments. It was a great reassurance to us and a great comfort to her, knowing that she was in the best of care.

Thank you for the welcome card, flowers and chocolate! I was pleasantly surprised when shown to my room, it was so bright with windows and a door to the garden. I spent a lot of time by the windows reading and bird watching - so many! However, I was disappointed that the residents on the whole did not encourage me to join in the activities! Note to me: another time take knitting or a puzzle!

My father has been a resident at Chiltern Grange Care Home for over four years and I am very happy with the care he is receiving. The nurses always contact me if there are any concerns about his health and he is treated with dignity and respect and care. The carers encourage him to have his meals in the dining room but respect his wishes if he prefers to eat in his room. He is provided with alternative meals (cheese and biscuits) if he doesn't like the main meals offered.

Overall as a family, we are happy, however, at times the ratio of staff to residents is very low - i.e. when collecting clothes are often unappropriated, damaged, mismatched and dirty, on occasion our relative has not been showered. They have also lost a noticeable amount of weight, we are aware that this is typical for a dementia patient but feel if carers had time they could monitor volumes.

After the trauma of surgery, it was lovely to be greeted so warmly on arrival for my two-week convalescence. I found all the staff so very caring and helpful in all areas, nothing was too much trouble. Getting to know the residents, I heard nothing but praise and contentment for the home staff, including those serving food etc. The food was tasty and well presented. If it became necessary I would return here.

Yes, you helped my mother very well at a very awkward time. In particular, I found you bureaucratically efficient and it was always easy to keep in touch. The ambience was quiet and there was very little sign of flurry. The leading carers were most efficient. Medical backup from the Stokenchurch was pretty good too. Quite strong efforts were made on the activities front, although inevitably you had difficulties adjusting to my mother's tastes and interests.

A very comfortable home albeit more like a hotel than a "home". Residents appear to be well cared for and content with their surroundings. I cannot comment on the standard of food as I have not been present when food is served.

I was so worried about putting my father in care but after my first visit I felt at ease. The staff are so kind and caring. I visited many care homes and this is by far the best. There are no unwanted smells here and it is bright and friendly. As soon as you enter here all your worries melt away. The way to describe it is like being in a hotel - or a very upmarket hotel.