Chiltern Grange Care Home

Ibstone Road, Stokenchurch, High Wycombe HP14 3GG
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10 176 Reviews
  • Chiltern Grange Care Home, High Wycombe
With views of the Chiltern Hills, Chiltern Grange Care Home is a stylish, purpose-built home that possesses a beautiful landscaped garden perfect for a peaceful morning walk, afternoon tea and a catch up or even a spot of gardening. The compassionate and skilled team at Chiltern Grange provide 24 hour residential, nursing, dementia and respite care and have been hand-selected for their empathy, professionalism and dedication to providing exceptional support. At Chiltern Grange there is a keen focus on promoting independence, dignity, privacy and respect for all, with every resident treated as an individual. Amongst its numerous communal living and dining areas, Chiltern Grange Care Home boasts various newly renovated spaces, including a café, private dining room, hair and nail salon and activities and wellbeing room. Residents at Chiltern Grange are also invited to join in on the different trips and local visits facilitated using the home's minibus.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jemimah Guinto (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Chiltern Grange Care Home Reviews (176)

Total of 176, showing 61-80
10

Chiltern Grange Care Home has a Review Score of 10 (9.953) out of 10, based on 50 reviews in the last 2 years. Over all time Chiltern Grange Care Home has 176 reviews.

Overall Experience

  • 148
  • 26
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Date Published

176
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18
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Review from Amanda C (Daughter of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has been home for my mother for over five years and it feels like home. The staff are very good, especially the first-floor manager. The building is well maintained and the domestic staff are also very caring. I cannot imagine my mother being anywhere else.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Review from Rosemary R (Daughter of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is incredibly hard letting someone else look after your loved parent but the staff at Chiltern Grange Care Home made that transition a much more pleasant experience than we expected. The staff are caring and helpful and our precious mother is well looked after and cared for. I am unable to visit
as often as I would like but thank you to all of you.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Review from G B (Son of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Chiltern Grange Care Home for nearly three years with dementia. The care and love the staff give to my mother and all the patients is second to none. Mum is so well cared for and if there are any issues, they contact either my brother or I straight away. The home is spotlessly
clean, light, airy, very friendly and with activities every day for the residents to enjoy. If it was for me, this is where I would wish to be.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Review from Paul M (Son of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been excellent. The whole family has been made welcome when visiting my mother who has been a resident for post-hip op convalescence. The care given to my mother has been thoughtful, attentive and professional. Every member of staff has made a point of getting to know us as a family
and making my mother feel at home.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for your glowing review. We were delighted that your mum chose to stay with us at Chiltern Grange. I'll ensure I share the wonderful comments about "The care given to my mother has been thoughtful, attentive and professional". with the wider team, they will be delighted!

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Review from Matt L (Son of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We just wanted to express our gratitude to you all for the outstanding care you gave our mum while she was with you. We really couldn't have asked for better from you or from the exceptional facilities with its welcoming, caring environment that you've nurtured. We are all so appreciative of the diligence,
patience and compassion shown by everyone which made Mum feel safe and looked after. Nothing was ever too much trouble; we're particularly thankful for the unfailing kindness, thoughtfulness and sensitivity with which one member of staff showed us and to Mum, especially when dealing with her most difficult treatments. It was a great reassurance to us and a great comfort to her, knowing that she was in the best of care.

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Review from Sheila H (Respite Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for the welcome card, flowers and chocolate! I was pleasantly surprised when shown to my room, it was so bright with windows and a door to the garden. I spent a lot of time by the windows reading and bird watching - so many! However, I was disappointed that the residents on the whole did not
encourage me to join in the activities! Note to me: another time take knitting or a puzzle!

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Review from Margaret M (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Chiltern Grange Care Home for over four years and I am very happy with the care he is receiving. The nurses always contact me if there are any concerns about his health and he is treated with dignity and respect and care. The carers encourage him to have his meals in
the dining room but respect his wishes if he prefers to eat in his room. He is provided with alternative meals (cheese and biscuits) if he doesn't like the main meals offered.

Reply from Ellen Carter, Client Services Manager at Chiltern Grange Care Home

Thank you so much for your glowing review. I'll ensure I share the wonderful comments with the rest of the team. They will be delighted!

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Review from David S (Husband of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall as a family, we are happy, however, at times the ratio of staff to residents is very low - i.e. when collecting clothes are often unappropriated, damaged, mismatched and dirty, on occasion our relative has not been showered. They have also lost a noticeable amount of weight, we are aware that
this is typical for a dementia patient but feel if carers had time they could monitor volumes.

Reply from Sue Astill, Regional Director at Chiltern Grange Care Home

Dear David,
Thank you for taking the time to complete the review; I'm pleased to hear that overall as a family you are happy.
I genuinely appreciate your feedback and thank you for highlighting the areas of improvement. The care and well-being of every resident is our number one priority. I look forward to meeting with you to discuss this further.
Kind Regards
Sue

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Review from Jan O (Respite Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After the trauma of surgery, it was lovely to be greeted so warmly on arrival for my two-week convalescence. I found all the staff so very caring and helpful in all areas, nothing was too much trouble. Getting to know the residents, I heard nothing but praise and contentment for the home staff, including
those serving food etc. The food was tasty and well presented. If it became necessary I would return here.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you so much for taking the time to acknowledge the efforts of all of the team at Chiltern Grange. I will share your wonderful comments about the delicious food and everyone being so caring and helpful. They will be delighted!
You are welcome to visit us anytime for afternoon tea or events, we'd love to see you again.

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Review from Thomas M (Son of Resident) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yes, you helped my mother very well at a very awkward time. In particular, I found you bureaucratically efficient and it was always easy to keep in touch. The ambience was quiet and there was very little sign of flurry. The leading carers were most efficient. Medical backup from the Stokenchurch was
pretty good too. Quite strong efforts were made on the activities front, although inevitably you had difficulties adjusting to my mother's tastes and interests.

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Review from Ron C (Next of Kin) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very comfortable home albeit more like a hotel than a "home". Residents appear to be well cared for and content with their surroundings. I cannot comment on the standard of food as I have not been present when food is served.

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Review from Amanda D (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so worried about putting my father in care but after my first visit I felt at ease. The staff are so kind and caring. I visited many care homes and this is by far the best. There are no unwanted smells here and it is bright and friendly. As soon as you enter here all your worries melt away. The
way to describe it is like being in a hotel - or a very upmarket hotel.

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Review from Allison J (Daughter-in-law of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law spent five weeks in Chiltern Grange Care Home for respite care following a nasty fall. Staff treated him with the utmost care and compassion throughout his stay and were always respectful of his wants and needs. Food was of good quality and my husband and I were kept informed of his
general health and wellbeing and of doctor’s appointments and test results. Staff were genuinely caring and very kind to him. Would not hesitate to recommend Chiltern Grange.

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Review from Sonia M (Daughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum was diagnosed with dementia it was a scary, confusing and stressful time for us. My first contact with Chiltern Grange Care Home instantly made me feel more confident in the next steps we had to take for Mum’s safety, security and health. They explained everything and took a personal approach
from the outset. Mum was well looked after at Chiltern Grange and I met many of the care staff from the memory floor, they were all very nice and I felt Mum was happy there. The facilities are excellent, beautiful gardens, common areas and restaurants which make it feel like a nice hotel.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for sharing your experience of our home. I'm glad you felt Mum was well looked after and happy.

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Review from Beverley O (Friend of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a search of homes and a very positive meeting with the client services manager at Chiltern Grange Care Home, we booked a period of respite for the gentleman we care for. He has dementia and lost his wife just prior to the pandemic. We are delighted with the care he has received, he is very
comfortable and has a good relationship with staff members who care for him.
He broke his reading glasses and the home immediately arranged for an optician to visit and we now have a new pair on the way. I asked if he could have an appointment with the hairdresser when I visited and two days later this was done.
The staff are caring and professional, everyone is helpful and communication is excellent, never a problem to telephone and ask how he is doing or book an appointment to visit.
It's so good to see him looking calm, clean, relaxed and cared for, we feel so very pleased that we have made the decision to make his care permanent.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for sharing your personal experience. I am delighted that you feel this way about the care and support our fantastic team provide for our residents.

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Review from R M (Daughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring place, we are confident our mum is being looked after and given the best possible care and support. We searched for some time before we selected this home. We felt that she would be most comfortable and secure here. She has advanced dementia and her needs are complex, we have the security
that she is happy.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for your kind words, I will be sure to share them with our wonderful team. Best wishes, Elisa.

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Review from S W (Daughter of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been cared for at Chiltern Grange Care Home for more than five years. She is very happy there and it is peace of mind for me that she is in such good hands.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you so much for sharing your experience of our home. Best wishes, Elisa.

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Review from Jennifer C (Wife of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, now deceased, spent almost a year at Chiltern Granger suffering from Alzheimer's. They took him in, in a state of total collapse, in June 2020 and from our initial arrival he was treated with extreme kindness and respect. Thanks to all their care he gradually learned to stand again and even
to walk two or three steps. They encouraged him to respond to their help to exercise his legs and arms. He survived Covid due to their unceasing care. His end came very peacefully and was not unexpected. He was loved by all his carers, sadly visits were curtailed much of the time but the home did their best. He looked forward to all his meals and snacks, which were well cooked and attractively presented - always with some choice.

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Review from Giles D (Son of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum’s been in the home since breaking her ankle in September 2020. The staff have been attentive, helpful, professional and friendly throughout her stay and clearly strive to make Mum feel special!
She certainly looks well for a 95-year-old!

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for taking the time to complete a review of our home. It has been great to see the improvement she has made since she first arrived. Your mum certainly does look well for her age and we love having her here.

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Review from Tim C (Next of Kin) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff who go out of their way to help my friend settle in and feel comfortable and welcome. A joy to deal with. It's not easy moving from your own home to a care home but this was made simple and stress-free.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thanks for your lovely comments, I will certainly share them with the team. Your friend settled into his new home with ease and we love having a new member of our Chiltern Grange family.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Chiltern Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Chiltern Grange Care Home is calculated as follows: ( (565 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 591 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chiltern Grange Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (1)

Jackie

Jackie Chicken

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Jackie Chicken, and I am the Client Services Manager here at Chiltern Grange.


Having previously worked in the retirement sector for four years, I was delighted to make the move into the care sector in 2022. My previous career was spent in the luxury travel industry, so delivering excellent customer service has always been high on my agenda.


Porthaven has a wonderful reputation in terms of quality of care and beautiful design, so I feel very privileged to work for one of the best care providers in the country. My role at Chiltern Grange means I am the first point of contact for families starting out on that journey to find the best fit in terms of a caring environment for their loved ones. I love the fact that we provide person-centred care, and I really enjoy showcasing the wonderful facilities, newly refurbished spaces and exceptional staff we are fortunate enough to have here at Chiltern Grange.


Outside of work, you can find me as a chaperone in the wings of a theatre supporting my daughter or cheering my son on from the side of a rugby pitch!

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