Chiltern Grange Care Home

Ibstone Road, Stokenchurch, High Wycombe HP14 3GG
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9.9 182 Reviews
  • Chiltern Grange Care Home, High Wycombe
With views of the Chiltern Hills, Chiltern Grange Care Home is a stylish, purpose-built home that possesses a beautiful landscaped garden perfect for a peaceful morning walk, afternoon tea and a catch up or even a spot of gardening. The compassionate and skilled team at Chiltern Grange provide 24 hour residential, nursing, dementia and respite care and have been hand-selected for their empathy, professionalism and dedication to providing exceptional support. At Chiltern Grange there is a keen focus on promoting independence, dignity, privacy and respect for all, with every resident treated as an individual. Amongst its numerous communal living and dining areas, Chiltern Grange Care Home boasts various newly renovated spaces, including a café, private dining room, hair and nail salon and activities and wellbeing room. Residents at Chiltern Grange are also invited to join in on the different trips and local visits facilitated using the home's minibus.
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Care Provided by Chiltern Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Contact Chiltern Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Chiltern Grange Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jemimah Guinto (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Chiltern Grange Care Home Reviews (182)

9.9

Chiltern Grange Care Home has a Review Score of 9.9 (9.944) out of 10, based on 40 reviews in the last 2 years.
Over all time Chiltern Grange Care Home has 182 reviews.

Overall Experience
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Date Published
  • 182
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Reviewer Connection to Chiltern Grange Care Home
  • 66
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Total of 182, showing 61-80
Review from Sharon H (Daughter of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff were wonderful and looked after my mother very well when she was in for a month's respite care. Her room was nice and spacious, with a good view of the garden, and she was happy there. I would recommend it to anyone.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeThank you for your review; we are so glad your mother enjoyed her respite care with us and hope to see her again.
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Review from Amanda H (Daughter of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad, at weeks away from reaching 100 years old, is relatively happy. Cannot fault the staff with their dedication, care, compassion and support. The room my Dad is in is quite nice and overlooks the garden. The bed is extremely comfortable apparently! The dining room is lovely, clean and inviting.
Portion sizes don't seem to cater to the individual though. One size fits all regardless of appetite. Also at times (for my Dad) the choices are far "too modern" for his taste. The cooked breakfast is good and eaten most days though. All in all, fairly content.
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Review from Melissa C (Daughter of Resident) published on 30 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Chiltern Grange Care Home a few years back, just when Covid and lockdown started in the UK. She was always happy there and well looked after. The clinical team were kind and compassionate and the carers helping her on a daily basis are very supportive of her needs. All team members contributed
in some way to make her stay enjoyable and ensure she felt at home. She has only just left to move to a sister care home, still in the Porthaven Care Homes group, to live closer to me. I would thoroughly recommend the group and the services at Chiltern Grange. Thank you to the whole team, as we appreciate many people work behind the scenes, who make considerable contributions to the residents' care, not just those staff who the visitors meet.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeThank you so much for your glowing review. We thoroughly enjoyed spending time with your mum. I'll ensure I share the wonderful comments about the kind and compassionate staff and how all of the team members contributed in some way to make her stay enjoyable and ensure she felt at home. They will be delighted!!
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Review from Sally H (Resident) published on 30 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was made very welcome and feel that my room is my "home".
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeWe are absolutely delighted you have chosen to stay with us at Chiltern Grange. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!
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Review from Sheila M (Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival, I was needing a great deal of help, and this was available immediately. I felt cared for and safe in my surrounding and so comfortable as I was so impressed. I began to wish my husband could become a resident here in comparison to the care home he is residing at.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeWe are absolutely delighted you have chosen to stay with us at Chiltern Grange. I am so glad you are able to share such a comprehensive and glowing review of life here. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!
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Review from C C (Son of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Chiltern Grange Care Home since March 2020. All the staff, whatever their duties, are always very helpful and polite despite the behaviour of residents that can sometimes be challenging. The home is spacious, clean, has a nice garden and lovely food. Residents are encouraged to join
in activities where possible but the carers accept that residents also want some time alone. Unfortunately, during 2022, several members of staff left and there was a period when the home was short-staffed. This appears to have been resolved and, hopefully, the staff will remain in place as familiar faces are important to the residents.
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Review from Amanda C (Daughter of Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home has been home for my mother for over five years and it feels like home. The staff are very good, especially the first-floor manager. The building is well maintained and the domestic staff are also very caring. I cannot imagine my mother being anywhere else.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeThank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.
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Review from Rosemary R (Daughter of Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is incredibly hard letting someone else look after your loved parent but the staff at Chiltern Grange Care Home made that transition a much more pleasant experience than we expected. The staff are caring and helpful and our precious mother is well looked after and cared for. I am unable to visit
as often as I would like but thank you to all of you.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeThank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.
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Review from G B (Son of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Chiltern Grange Care Home for nearly three years with dementia. The care and love the staff give to my mother and all the patients is second to none. Mum is so well cared for and if there are any issues, they contact either my brother or I straight away. The home is spotlessly
clean, light, airy, very friendly and with activities every day for the residents to enjoy. If it was for me, this is where I would wish to be.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeThank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
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Review from Paul M (Son of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience has been excellent. The whole family has been made welcome when visiting my mother who has been a resident for post-hip op convalescence. The care given to my mother has been thoughtful, attentive and professional. Every member of staff has made a point of getting to know us as a family
and making my mother feel at home.
Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care HomeThank you so much for your glowing review. We were delighted that your mum chose to stay with us at Chiltern Grange. I'll ensure I share the wonderful comments about "The care given to my mother has been thoughtful, attentive and professional". with the wider team, they will be delighted!
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Review from Matt L (Son of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We just wanted to express our gratitude to you all for the outstanding care you gave our mum while she was with you. We really couldn't have asked for better from you or from the exceptional facilities with its welcoming, caring environment that you've nurtured. We are all so appreciative of the diligence,
patience and compassion shown by everyone which made Mum feel safe and looked after. Nothing was ever too much trouble; we're particularly thankful for the unfailing kindness, thoughtfulness and sensitivity with which one member of staff showed us and to Mum, especially when dealing with her most difficult treatments. It was a great reassurance to us and a great comfort to her, knowing that she was in the best of care.
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Review from Sheila H (Respite Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you for the welcome card, flowers and chocolate! I was pleasantly surprised when shown to my room, it was so bright with windows and a door to the garden. I spent a lot of time by the windows reading and bird watching - so many! However, I was disappointed that the residents on the whole did not
encourage me to join in the activities! Note to me: another time take knitting or a puzzle!
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Review from Margaret M (Daughter of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at Chiltern Grange Care Home for over four years and I am very happy with the care he is receiving. The nurses always contact me if there are any concerns about his health and he is treated with dignity and respect and care. The carers encourage him to have his meals in
the dining room but respect his wishes if he prefers to eat in his room. He is provided with alternative meals (cheese and biscuits) if he doesn't like the main meals offered.
Reply from Ellen Carter, Client Services Manager at Chiltern Grange Care HomeThank you so much for your glowing review. I'll ensure I share the wonderful comments with the rest of the team. They will be delighted!
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Review from David S (Husband of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall as a family, we are happy, however, at times the ratio of staff to residents is very low - i.e. when collecting clothes are often unappropriated, damaged, mismatched and dirty, on occasion our relative has not been showered. They have also lost a noticeable amount of weight, we are aware that
this is typical for a dementia patient but feel if carers had time they could monitor volumes.
Reply from Sue Astill, Regional Director at Chiltern Grange Care HomeDear David,
Thank you for taking the time to complete the review; I'm pleased to hear that overall as a family you are happy.
I genuinely appreciate your feedback and thank you for highlighting the areas of improvement. The care and well-being of every resident is our number one priority. I look forward to meeting with you to discuss this further.
Kind Regards
Sue
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Review from Jan O (Respite Resident) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After the trauma of surgery, it was lovely to be greeted so warmly on arrival for my two-week convalescence. I found all the staff so very caring and helpful in all areas, nothing was too much trouble. Getting to know the residents, I heard nothing but praise and contentment for the home staff, including
those serving food etc. The food was tasty and well presented. If it became necessary I would return here.
Reply from Elisa Globert, Home Manager at Chiltern Grange Care HomeThank you so much for taking the time to acknowledge the efforts of all of the team at Chiltern Grange. I will share your wonderful comments about the delicious food and everyone being so caring and helpful. They will be delighted!
You are welcome to visit us anytime for afternoon tea or events, we'd love to see you again.
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Review from Thomas M (Son of Resident) published on 28 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Yes, you helped my mother very well at a very awkward time. In particular, I found you bureaucratically efficient and it was always easy to keep in touch. The ambience was quiet and there was very little sign of flurry. The leading carers were most efficient. Medical backup from the Stokenchurch was
pretty good too. Quite strong efforts were made on the activities front, although inevitably you had difficulties adjusting to my mother's tastes and interests.
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Review from Ron C (Next of Kin) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very comfortable home albeit more like a hotel than a "home". Residents appear to be well cared for and content with their surroundings. I cannot comment on the standard of food as I have not been present when food is served.
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Review from Amanda D (Daughter of Resident) published on 11 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so worried about putting my father in care but after my first visit I felt at ease. The staff are so kind and caring. I visited many care homes and this is by far the best. There are no unwanted smells here and it is bright and friendly. As soon as you enter here all your worries melt away. The
way to describe it is like being in a hotel - or a very upmarket hotel.
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Review from Allison J (Daughter-in-law of Resident) published on 19 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father-in-law spent five weeks in Chiltern Grange Care Home for respite care following a nasty fall. Staff treated him with the utmost care and compassion throughout his stay and were always respectful of his wants and needs. Food was of good quality and my husband and I were kept informed of his
general health and wellbeing and of doctor’s appointments and test results. Staff were genuinely caring and very kind to him. Would not hesitate to recommend Chiltern Grange.
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Review from Sonia M (Daughter of Resident) published on 27 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Mum was diagnosed with dementia it was a scary, confusing and stressful time for us. My first contact with Chiltern Grange Care Home instantly made me feel more confident in the next steps we had to take for Mum’s safety, security and health. They explained everything and took a personal approach
from the outset. Mum was well looked after at Chiltern Grange and I met many of the care staff from the memory floor, they were all very nice and I felt Mum was happy there. The facilities are excellent, beautiful gardens, common areas and restaurants which make it feel like a nice hotel.
Reply from Elisa Globert, Home Manager at Chiltern Grange Care HomeThank you for sharing your experience of our home. I'm glad you felt Mum was well looked after and happy.
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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Chiltern Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Chiltern Grange Care Home is calculated as follows: ( (452 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 478 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chiltern Grange Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

Jackie

Jackie Chicken

Job Title: Client Services Manager Joined: 2023

Hello, my name is Jackie Chicken, and I am the Client Services Manager here at Chiltern Grange.


Having previously worked in the retirement sector for four years, I was delighted to make the move into the care sector in 2022. My previous career was spent in the luxury travel industry, so delivering excellent customer service has always been high on my agenda.


Porthaven has a wonderful reputation in terms of quality of care and beautiful design, so I feel very privileged to work for one of the best care providers in the country. My role at Chiltern Grange means I am the first point of contact for families starting out on that journey to find the best fit in terms of a caring environment for their loved ones. I love the fact that we provide person-centred care, and I really enjoy showcasing the wonderful facilities, newly refurbished spaces and exceptional staff we are fortunate enough to have here at Chiltern Grange.


Outside of work, you can find me as a chaperone in the wings of a theatre supporting my daughter or cheering my son on from the side of a rugby pitch!

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