Chiltern Grange Care Home

Ibstone Road, Stokenchurch, High Wycombe HP14 3GG
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10 178 Reviews
  • Chiltern Grange Care Home, High Wycombe
With views of the Chiltern Hills, Chiltern Grange Care Home is a stylish, purpose-built home that possesses a beautiful landscaped garden perfect for a peaceful morning walk, afternoon tea and a catch up or even a spot of gardening. The compassionate and skilled team at Chiltern Grange provide 24 hour residential, nursing, dementia and respite care and have been hand-selected for their empathy, professionalism and dedication to providing exceptional support. At Chiltern Grange there is a keen focus on promoting independence, dignity, privacy and respect for all, with every resident treated as an individual. Amongst its numerous communal living and dining areas, Chiltern Grange Care Home boasts various newly renovated spaces, including a café, private dining room, hair and nail salon and activities and wellbeing room. Residents at Chiltern Grange are also invited to join in on the different trips and local visits facilitated using the home's minibus.
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Care Provided by Chiltern Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Contact Chiltern Grange Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Chiltern Grange Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Jemimah Guinto (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Chiltern Grange Care Home Reviews (178)

10

Chiltern Grange Care Home has a Review Score of 10 (9.961) out of 10, based on 43 reviews in the last 2 years.
Over all time Chiltern Grange Care Home has 178 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Chiltern Grange Care Home
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Total of 178, showing 101-120
Review from P S (Daughter of Resident) published on 1 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After having a really difficult time in the last few months before coming to Chiltern Grange, it is such a relief to see Mum gradually regaining her appetite and seeing her anxieties reduce. All the staff have been kind and approachable and always have an encouraging word for Mum and us. Chiltern Grange
has done everything possible to facilitate visits within the current restrictions and seem to particularly understand the impact that not being able to visit, has on those who suffer from dementia and their loved ones. We, as a family, are so grateful for all the efforts being made to be flexible with visits whilst maintaining best practice with following all the guidelines.
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Review from Frank B (Son-in-law of Resident) published on 1 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law moved into Chiltern Grange in November 2019. Since then, she has been well looked after in terms of both her health and her appearance. This has been well received by her family, and whenever there has been a concern, we have been able to discuss the matter with the appropriate person.
An example of this was when she started to lose weight. Via the management, in Chiltern Grange, we were engaged with the dietician whilst an assessment of the situation was made with both my mother-in-law and the staff at the home. The outcome was positive, and my mother-in-law has once again put on some weight and appears to be consuming more.
As things were going so well for my mother-in-law, we nominated Chiltern Grange as a possible destination for a family friend about to be discharged from hospital. Unfortunately, there is not an appropriate vacancy which says something for the quality of life being experienced at Chiltern Grange during these difficult times with COVID.
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Review from Sue H (Daughter of Resident) published on 30 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was not keen to go into a home but was persuaded to for respite care while I and my husband went on holiday. On the first visit to her after the holiday, she was more alert and happy to stay at the home for a little longer and three weeks later did not want to go home at all. She always tells
me how kind the staff are and how she can talk to the staff about her worries or fears. This is a great relief to me as her dementia has got a lot worse over the last year, and I was finding it difficult to converse with her over matters that may be worrying her. She also has much more contact with people of her own age and likes going to meals with them and taking part in activities. Thanks must go to the staff for making my mother so welcome, and also for making me feel that I made the right decision.
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Review from Stella T (Daughter of Resident) published on 25 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our parent's moved to Chiltern Grange a few weeks into lockdown, so our father could receive the support and care he needed in the final months of his life, and our mother, who has moderate dementia, could also be cared for and as safe as our father's ability to support her waned. This was a huge change
for both of them and brought with it difficulties, fear and stress compounded by their medical needs and the reality of a terminal illness. Throughout it, the staff have been supportive, professional and above all caring helping Mum and Dad through this very difficult period as well as kindly and flexibly supporting us, their close family, at a time when visiting and contact was difficult.
Aware of our father's prognosis, we viewed various care homes in the area, before any of us could know the added strains COVID 19 would throw at us - Chiltern Grange was our preferred home for a simple reason - the staff care and therefore you trust them to do their best. Thank you.
Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for sharing your experience and for your kind comments about our wonderful care team. I will ensure they are passed on.

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Review from A K (Son of Resident) published on 4 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chiltern Grange came highly recommended by a friend and I'm happy to say that all my expectations have been met. The standard of care has been exceptional. The staff are compassionate, they know my dads needs and throughout lockdown, the care has been organised, efficient and safe despite what the prime
minister might say.
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Review from Mark A (Son of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chiltern Grange is an excellent care home that creates a friendly and welcoming environment. All the staff are excellent; very professional, courteous and have empathy for the residents they care for. The home provides a relaxing, calming and comfortable place to live. The communication between the
care home and residents’ relatives is second to none, with weekly in-depth updates. Porthaven’s and Chiltern Grange’s reaction to the COVID challenge has been superb, with well thought through measures and regular communication with both residents and relatives; very impressive. It’s a pleasure to visit the home and comforting to know that my father is receiving excellent care and support.
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Review from Marion K (Daughter of Resident) published on 2 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Chiltern Grange Care Home a week before lockdown and what could have been a very difficult and unsettling time for him, was, in fact, the best thing that happened to him. He was helped to settle in and meet everyone. All the staff are absolutely amazing and I cannot sing their
praises highly enough. They not only physically care but also give emotional support. He is quite a shy person but there are plenty of activities arranged, which he is encouraged to participate in and certainly will always attend the singing on a Friday afternoon and the games of draughts. He has just celebrated his 95th birthday and had a lovely cake made for him - this made his day. Thank you very much to all staff at Chiltern Grange Care Home and please carry on as you have been doing.
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Review from Clare H (Daughter of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into the care home mid-March after a long stay in hospital. From the assessment stage in hospital to her arrival at the home, Mum was treated with great respect and dignity. She was asked about her preferences and was listened to. All the staff went out of their way to help Mum settle into
her new home.
The room is lovely and being able to add personal touches too has been a great help to Mum.
All her visitors comment on how lovely the home is and how beautiful the gardens are. They have been made extremely welcome by all the staff.
It has been a great comfort to all the family to know that Mum is safe and being well cared for. During this difficult period, we have been kept up to date about the home and Mum by the staff. We have been able to take advantage of Skype to talk to and see Mum.
The management and all the staff have done their best in extremely difficult times to maintain the very high standards offered at this home.
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Review from Henry O (Son of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted at the start of the lockdown in March. We went with our gut feelings established on a brief visit (we could not go beyond reception) and two very welcoming and reassuring meetings in reception.
Some of the responses to the presented options below have been difficult to make as
we have no practical experience. Mum returned home yesterday and was full of praise for her experience over the past three months... she felt safe and cared for, there is nothing more we could have asked during this time.
Where responses are satisfactory they are based on no experience as we were never allowed beyond the reception.
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Review from Sarah S (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum entered Chiltern Grange for respite care in early February. Mum has Alzheimer's and almost immediately, there was a significant and positive improvement to her mood, desire to socialise, eating and general wellbeing. It was such a relief to see her happier than she had been in a long time; being
continuously entertained and properly looked after. Two weeks rolled to four and onwards, to the maximum of eight weeks, at which point the global pandemic had taken hold and moving her back to independent living was clearly not an option. Chiltern Grange were so supportive at every step of the way and were able to accommodate her permanently. All the staff are so friendly and welcoming, always aware of how Mum is and it really feels like they've got to know her well in a very short space of time. The consistency of the staffing team is very reassuring, particularly during the Coronavirus situation and we Skype with her every Sunday. I feel grateful, every day, that we found Chiltern Grange.
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Review from Rob F (Son of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum loves Chiltern Grange and regularly tells me that we made the right choice of care home for her. The premises have the feel of a quality hotel and everything has been thoughtfully designed, from the memory displays outside each room (nicely lit display cabinets rather than simple pinboards) to
the outside balcony on the first floor overlooking the garden and local countryside. The staff are very helpful and friendly and have been very responsive during the Coronavirus outbreak such as by pro-actively organising video calls between guests and relatives to ensure they aren't let feeling too isolated during the lockdown. I agree with my mum, I think we definitely made the right choice!
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Review from Jackie S (Daughter of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother became a resident in January 2020. Chiltern Grange Care Home was chosen by us for its lovely facilities and activities programme. From the outset, the staff have shown themselves to be professional, caring and fun. Since January we have not been disappointed. Mum has gone from being lonely
and unhappy to the exact opposite and she cannot praise more the staff and care she receives. As a family, we feel mum has all her needs met and at the same feel secure in the knowledge she is well looked after and safe.
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Review from Sarah L (Daughter of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Chiltern Grange since January, after making a difficult decision to leave the family home. He has been made so welcome by everyone, making this move a great deal easier. The staff have all been wonderful, offering him so much support, and loving care, while ensuring his independence
is still maintained.
Nothing is ever too much trouble for them.


He now enjoys his new life, spending his days being well looked after with superb nutritious meals, and many hours in the beautiful garden with the staff, and his lovely new friends. It is such a relief now to know that he is safe and well, especially during these difficult times.


I would highly recommend Chiltern Grange to anyone, as the care and compassion from all the staff - is outstanding.

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Review from Pam M (Daughter of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There had been some areas of Chiltern Grange that needed improvement to ensure value for money. The arrival of a new locum manager in January has already seen some areas working better, for the sake of new residents and current, I hope that the lady stays. The carers are excellent and residents treated
with utmost care and dignity. However, a more comprehensive activities programme is needed, and better care and attention made to smaller details.
Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for sharing your view of Chiltern Grange. I am pleased to see that you feel the changes we have implemented are already having a positive impact. I take on board your comments regarding our activities programme and we are working closely with the new team to make sure that we have a comprehensive programme of stimulating activities, outings, hobbies and events for all of our residents to participate in should they wish to do so. I hope to see a more holistic approach to our Leisure and Wellness offering as we move through the year and regular feedback will be sought from our residents and their relatives to ensure we achieve our goals.

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Review from J L (Wife of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review is very recent based on the new home manager. She is very approachable and is always listening and watching the residents and carers. She has made many changes for all the right reasons. It is so important that she continues with this beautiful home.
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Review from P W (Son of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Chiltern Grange in September, she was very depressed living on her own. She is now a new person and looks forward to every day, she also enjoys the trips out.
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Review from P C (Son of Resident) published on 27 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love is most definitely at the focus of everyone who works at Chilton Grange. In 4 and a quarter years at any time of day or night I never once saw any member of staff treat residents without respect, politeness and sensitivity.
My mother was at home here, her room was comfortable, personal, warm,
clean and always smelled fresh including the en suite. The entire establishment felt like home. The food was varied, restaurant standard and tailored to individual diets. I cannot fault any staff, Mum felt at home.
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Review from Z S (Resident) assisted by family/friend published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent three weeks on the nursing floor after transferring from hospital. During this time of recovery, I was truly amazed at the kindness and compassion of all the staff. They were so lovely.
I did feel at times that the workload was greater than the staffing levels, particularly with the qualified
nursing staff, that said, I cannot speak highly enough of all the teams involved in my care both on the nursing floor and on the respite care floor. Thank you so much.
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Review from L D (Wife of Resident) published on 10 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went to Chiltern Grange for two week's respite care - this was the first time he had been away from home and my 24-hour care. I was very anxious about how he would react but I need not have worried. He was given a lovely welcome and made comfortable in his pleasant room. The overall standard
of the care home is excellent; it is very clean, and the facilities are very good. The staff are very kind and helpful and treated my husband with dignity and looked after him very well. The catering is of high quality and he ate very well. In the afternoons there were often activities going on and they organise singers etc on a regular basis. When I collected my husband, the staff were very helpful. All his clothes were laundered and everything was smelling very fresh, so I welcomed not having to get home to do a lot of washing! I was very impressed with the care home and my husband will definitely return when I need my next break. The cost is rather high though!
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Review from V B (Wife of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has acute Alzheimers and cannot walk or stand unaided. The staff who attended him were so very kind and helpful and they really cared about the resident and what they were doing. Whenever I visited there was always three or four staff sitting with the residents looking to see if they were
comfotable or just talking with them. The atmosphere in the home was one of fun, comfort and homeliness and I would recommend Chiltern Grange to anyone.
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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Chiltern Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.961 for Chiltern Grange Care Home is calculated as follows: ( (493 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 512 Ratings = 4.961
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chiltern Grange Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Jackie

Jackie Chicken

Job Title: Client Services Manager Joined: 2023

Hello, my name is Jackie Chicken, and I am the Client Services Manager here at Chiltern Grange.


Having previously worked in the retirement sector for four years, I was delighted to make the move into the care sector in 2022. My previous career was spent in the luxury travel industry, so delivering excellent customer service has always been high on my agenda.


Porthaven has a wonderful reputation in terms of quality of care and beautiful design, so I feel very privileged to work for one of the best care providers in the country. My role at Chiltern Grange means I am the first point of contact for families starting out on that journey to find the best fit in terms of a caring environment for their loved ones. I love the fact that we provide person-centred care, and I really enjoy showcasing the wonderful facilities, newly refurbished spaces and exceptional staff we are fortunate enough to have here at Chiltern Grange.


Outside of work, you can find me as a chaperone in the wings of a theatre supporting my daughter or cheering my son on from the side of a rugby pitch!

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