Chiltern Grange Care Home

Ibstone Road, Stokenchurch, High Wycombe HP14 3GG
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10 176 Reviews
  • Chiltern Grange Care Home, High Wycombe
With views of the Chiltern Hills, Chiltern Grange Care Home is a stylish, purpose-built home that possesses a beautiful landscaped garden perfect for a peaceful morning walk, afternoon tea and a catch up or even a spot of gardening. The compassionate and skilled team at Chiltern Grange provide 24 hour residential, nursing, dementia and respite care and have been hand-selected for their empathy, professionalism and dedication to providing exceptional support. At Chiltern Grange there is a keen focus on promoting independence, dignity, privacy and respect for all, with every resident treated as an individual. Amongst its numerous communal living and dining areas, Chiltern Grange Care Home boasts various newly renovated spaces, including a café, private dining room, hair and nail salon and activities and wellbeing room. Residents at Chiltern Grange are also invited to join in on the different trips and local visits facilitated using the home's minibus.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jemimah Guinto (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Chiltern Grange Care Home Reviews (176)

Total of 176, showing 121-140
10

Chiltern Grange Care Home has a Review Score of 10 (9.953) out of 10, based on 50 reviews in the last 2 years. Over all time Chiltern Grange Care Home has 176 reviews.

Overall Experience

  • 148
  • 26
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Date Published

176
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18
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Review from M B (Son of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried about putting my Mum in a care home but the Chiltern Grange has been fantastic and took away all my concerns. She has been there 5 months now and is loving it. I recently went to the July garden party and it was excellent and my Mum and I had a fantastic time.

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Review from Frederick C (Son of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is like a Four Star Hotel with excellent nursing care.

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Review from Jill S (Daughter of Resident) published on 11 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I placed my mother in the Chiltern Grange in February 2019. For the two periods I have been with my mother (I live abroad), I have been exceptionally impressed with all the staff, the level of care and concern. My mother also sings your praises, which we never thought we would hear as she was loathed
to go into a care home, but circumstances made it unavoidable. My mother's health has significantly improved and we cannot thank you enough.

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Review from Heather B (Daughter of Resident) published on 18 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only in Chiltern Grange for a few months but the care she received from all the staff was excellent. When it became obvious she was not going to recover, they all did their very best to make her last few weeks as comfortable and dignified as possible. They also did a huge amount to support
me and help to alleviate what was a very sad and difficult time. I would have no hesitation in recommending Chiltern Grange as a welcoming, safe and well-run Care Home that goes the extra mile to do its very best for all residents and their families.

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Review from Hannah P (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff in a beautiful and well looked after care home. My dad has been very well cared for and treated with dignity. You have all made a terrible time so much more bearable - thank you.

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Review from Melissa N (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is friendly and easy going. I feel that my dad is in a safe environment that I (and my whole family) can treat as home whilst we are visiting him. The food is incredible - dad is especially partial to the puddings! The staff are understanding and caring when dealing with us as well as
my dad. I would highly recommend.

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Review from J P (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Chiltern Grange Care Home for their kindness, care and thoughtfulness in looking after my mother. At all times everyone gave her the attention she needed with so much patience. The environment in the care home was perfect for my mother's needs and she was always treated
with the utmost dignity. I and my family are indebted to all the staff and the lifeline they extended to us in our time of need in placing my mother in such lovely surroundings.

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Review from J P (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are fabulous, all helpful, friendly and caring. It's a lovely, bright environment with excellent food.
I am reassured that mum is being well looked after.

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Review from J M (Resident) assisted by family/friend published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel safe and secure. The food is very good. Staff are all polite.

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Review from Susan R (Daughter of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having viewed 7 care homes, Chiltern Grange Care Home was by far the most suitable for mum. We felt comfortable as soon as we walked in and she has settled far quicker than we expected. The staff are all so friendly and helpful and nothing is too much trouble. We are really happy with our choice.

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Review from Molly W (Resident) assisted by family/friend published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the way I am looked after and encouraged to join in activities. The food is very good and I am enjoying having someone to talk to. My room is comfortable and I like to sit in the lounge and sometimes play games.

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Review from A T (Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lots of kindness shown, but also lots of thoughtfulness and understanding of one's situation. Grateful thanks.

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Review from Janet V (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers responsive and caring.
Food good and varied.
Management really excellent.
Would like front desk monitored in evenings, weekdays and weekends to avoid residents' possible escape.
Activity co-ordinators helpful and able.
More trips on a minibus to museums/indoor venues welcomed please.

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Review from D O (Daughter of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending Chiltern Grange Care Home. From the minute we walked in initially, to my dad going in for respite, all the staff were warm and welcoming.


This care was second to none, I felt all the residents were very well looked after and always enough staff on duty,

the food looked and smelled delicious.


Thanks so much for looking after him so well.

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Review from R V (Son of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with the facilities etc on my previous visit. Now my dad has been there for a month he is a changed person.
He looks happier, has a better colour to his face and has gained weight because he is being fed properly. The staff also are encouraging him to walk more, which is good,
especially as he is 96 years old.

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Review from Kevin C (Son of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had two parents in the home, unfortunately, one passed away recently. What has struck me is the friendliness, efficiency, kindness and compassion that is shown by all staff to both myself and my parents. Nothing is too much trouble and the management of the home's willingness and hard work to quickly
accommodate my two parents, one of which was terminally ill, is something I have rarely come across. The old saying is 'going the extra mile' has never been more applicable to everyone at the home. It gives me complete peace of mind, that my remaining parent is being looked after so well. I cannot give enough praise for what is going on at the home.

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Review from Karen F (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother took a while to settle in as she was quite poorly and disorientated but things soon improved as she got to know the staff and her new surroundings.
The staff soon got to know who we are and are very welcoming.

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Review from Diane H (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chiltern Grange staff have been wonderful. They have managed to settle my mother into the home very quickly and are always cheerful and attentive. The home is clean, comfortable and well maintained.

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Review from John B (Respite Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well designed building set in pleasant surroundings. Staff without exception were kind and considerate, also very professional.

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Review from T A (Great-Niece of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Genuinely caring and understanding. Flexible for visiting - even allowing our dog to visit.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Chiltern Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Chiltern Grange Care Home is calculated as follows: ( (565 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 591 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chiltern Grange Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (1)

Jackie

Jackie Chicken

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Jackie Chicken, and I am the Client Services Manager here at Chiltern Grange.


Having previously worked in the retirement sector for four years, I was delighted to make the move into the care sector in 2022. My previous career was spent in the luxury travel industry, so delivering excellent customer service has always been high on my agenda.


Porthaven has a wonderful reputation in terms of quality of care and beautiful design, so I feel very privileged to work for one of the best care providers in the country. My role at Chiltern Grange means I am the first point of contact for families starting out on that journey to find the best fit in terms of a caring environment for their loved ones. I love the fact that we provide person-centred care, and I really enjoy showcasing the wonderful facilities, newly refurbished spaces and exceptional staff we are fortunate enough to have here at Chiltern Grange.


Outside of work, you can find me as a chaperone in the wings of a theatre supporting my daughter or cheering my son on from the side of a rugby pitch!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chiltern Grange Care Home to verify any information. View our terms and conditions. Chiltern Grange Care Home has an Enhanced Service - more info.