Chiltern Grange Care Home

Ibstone Road, Stokenchurch, High Wycombe HP14 3GG
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10 176 Reviews
  • Chiltern Grange Care Home, High Wycombe
With views of the Chiltern Hills, Chiltern Grange Care Home is a stylish, purpose-built home that possesses a beautiful landscaped garden perfect for a peaceful morning walk, afternoon tea and a catch up or even a spot of gardening. The compassionate and skilled team at Chiltern Grange provide 24 hour residential, nursing, dementia and respite care and have been hand-selected for their empathy, professionalism and dedication to providing exceptional support. At Chiltern Grange there is a keen focus on promoting independence, dignity, privacy and respect for all, with every resident treated as an individual. Amongst its numerous communal living and dining areas, Chiltern Grange Care Home boasts various newly renovated spaces, including a café, private dining room, hair and nail salon and activities and wellbeing room. Residents at Chiltern Grange are also invited to join in on the different trips and local visits facilitated using the home's minibus.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jemimah Guinto (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Chiltern Grange Care Home Reviews (176)

Total of 176, showing 81-100
10

Chiltern Grange Care Home has a Review Score of 10 (9.953) out of 10, based on 50 reviews in the last 2 years. Over all time Chiltern Grange Care Home has 176 reviews.

Overall Experience

  • 148
  • 26
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Date Published

176
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Review from Carol T (Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so pleased I chose to come to Chiltern Grange. I have been here for nine months and throughout this time I have been treated with respect and kindness. The carers are very professional, good at their job and always willing to help where possible. They have a cheerful attitude and work well together
as a team. I am made to feel like a person and not just the old lady in a room. I enjoy the food. There is always a choice on the menus including vegetarian options. I particularly like the little extras such as slices of fruit and homemade biscuits served with my mid-morning drink. The home has good links with the local doctors and surgery so extra advice or help is readily available if needed. Looking after us old people is not an easy task but I reckon Chiltern Grange make a very good job of it. Thank you.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for taking the time to complete a review and for your lovely comments - I will certainly pass this on to the whole team. It's always nice to hear that their hard work is making a difference to the residents in our home.

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Review from R C (Friend of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been visiting a friend for a few years now and every time we go we are met with extremely pleasant staff, showing so much professionalism and courtesy, with all public and private areas very clean and fresh. Over the past year during this awful pandemic, the residents have been
kept safe and well and looked after with care and affection. Now that visiting is allowed, the safety precautions are excellent, with concerns for staff, residents and visitors catered for.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for taking the time to complete a review and for your lovely comments - I will certainly pass this on to the whole team. It's always nice to hear that their hard work is making a difference. It is lovely to be able to start welcoming visitors into our home again and we look forward to seeing you soon.

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Review from Peter K (Son-in-law of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been at Chiltern Grange for just over a year now, being widowed and going in just before lockdown began. Leaving his home of 65 years was a massive upheaval for him. The home were fantastic from day one. He has slowly settled in, with great help and support from all the wonderful
staff. His health has improved both physically and mentally and he enjoys the daily life and entertainment, whilst having his own space when he wants. Communication with us by the home has also been excellent at a difficult time for all. I would highly recommend Chiltern Grange.

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Review from Paul S (Son of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The receptionist is very friendly and helpful. The care staff very attentive, picking up an issue with mums physical health recently. Management is always happy to help and quick to respond. Mum is suffering from vascular dementia. She has little short term memory but enjoys activities and entertainer.
She is looking forward to trips out once restrictions are lifted.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for reviewing our home. I can confirm that minibus outings have already restarted and we're looking forward to getting out and about more in the spring and summer months ahead!

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Review from Terry T (Husband of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and consideration given to both my wife and myself can only be described as exemplary.

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Review from Linda L (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mother's stay the care has been exceptional. The staff in all departments she experienced were kind, friendly, professional and could not do enough to keep her comfortable. They have maintained very high standards throughout Covid times with enjoyable activities too. I would definitely highly
recommend this care home.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for taking time to review Chiltern Grange. We really appreciate your feedback and I will ensure to pass your comments onto my wonderful team. Best wishes

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Review from Emma S (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call, first visit and then Mum actually moving in, all the staff have been incredibly kind and professional. They also relate to all of us and our individual needs really well, my sister and I use humour to deal and my dad is very much a straightforward person.
When we have been
able to visit (which is so easy to arrange and well set up) Mum is always looking good and is obviously very well settled and happy.
At the moment due to Covid we haven't been able to see much more of the home other than our initial visits but it always looks bright and clean.
Thank you everyone.

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Review from Zoe J (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and I can't believe how quickly my lovely mum has settled in. It's been a very difficult time for our family and we have been treated with professionalism and an abundance of kindness. My daughter is really looking forward to seeing her Granny when the restrictions are eased.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for taking the time to give us such a wonderful review! I will be sure to share your comments with my team. I am so very proud of how they are working in these difficult circumstances. It is an absolute privilege to have your mum with us and we look forward to the easing of restrictions too. With best regards, Elisa

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Review from Susan W (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very pleased with the way the home has handled the present situations. Keeping Mum safe and well.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for your kind words, I will be sure to share them with the team.

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Review from Val H (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from hospital at the height of the pandemic for respite and rehabilitation care.
The staff took all the worry away from me in organising quick assessments and safe transfer. My mum settled well and has made excellent progress in her recovery.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you very much for your kind words about our home. It has been our pleasure to look after your mum.

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Review from Ian T (Son of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the overall quality and standard of care that my mum has received at Chiltern Grange. She has been extremely happy with the staff and the care they provide, and in particular, she loves the food! Staff are happy, positive and yet respectful and professional. The floor my mum stays
on is kept immaculate and the staff are always attentive, no matter what time of day. I think they do more than care just for physical needs, they obviously care about the whole person. My mum's health, happiness and general wellbeing seem to be topmost on their agenda, and they always have time to talk things through. I am particularly impressed with the quality of the food, the range of the menu and its presentation. As well as keeping all meals healthy, they provide attention to detail which is exceptional. This includes little snacks like homemade biscuits or cake, as well as all of the main meals. Most of all my mum is happy and safe here, and that's everything I could wish for.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

What a lovely review of your experience of our home - thank you for sharing such kind words. I will pass on your feedback to my very hardworking and dedicated team. Thank you as always, Elisa

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Review from Ann C (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Chiltern Grange looked after Mum for two weeks while we adapted her home following a hospital stay. They responded quickly, efficiently, personally and incredibly kindly to our urgent need. They did a great deal to help rehabilitate Mum for her return home and were very responsive to her high dependency
needs. They are a kind, caring and well run nursing environment and very importantly, the food was lovely. We are very grateful for all they did for us at a difficult time.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for taking the time to review our home and for your kind words, I will be sure to pass this on to my wonderful team. We look forward to welcoming your mum back to us again soon.

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Review from Chris B (Son of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided at Chiltern Grange is excellent, I could not be happier in the knowledge that my mum is safe and well. The staff at Chiltern Grange provide superb levels of care in all areas from nursing and general care through to housekeeping and catering. There is always a busy programme of activities
to keep the residents occupied and stimulated with the staff actively encouraging participation.
The management and admin teams provide regular communications to relatives which, under the current circumstances that prevent visiting are invaluable.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you so much for your kind words about our home, we really appreciate you taking the time to leave a review.

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Review from Rachel S (Friend of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an exceptional home, I assist two residents at the home who both moved in just before Christmas. One is on the ground floor and the other on the dementia floor and both are being looked after exceptionally well and have settled without a problem.
The home has managed to have in place lots of
activities even through these difficult times and the staff are always friendly and accommodating. The home is clean and the rooms are spacious and the food is varied. Both residents were welcomed on arrival and I felt happy to leave them in the staff's capable hands.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for taking the time to share your feedback and for your kind words about our home. I will share this with the team who will really appreciate hearing your lovely comments.

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Review from Peter W (Brother of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife (a former social care officer and retired psychotherapist) and I visited and reviewed a number of facilities within 20 miles of our home to select a care home for my older sister. In our opinion, Chiltern Grange was the cleanest, provided the best range of care, the most modern, with the friendliest
staff and the happiest of all those we visited. My sister has been at Chiltern Grange now for over a year and the opinion we initially formed has been substantiated in every aspect, especially in the most trying times.

Reply from Rachael Startin, Sales & Marketing Manager at Chiltern Grange Care Home

Thank you for your lovely comments and for taking the time to share your experience of our Home. I will certainly pass this on to our amazing team who will be delighted with your feedback.

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Review from Marion H (Wife of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing home exudes a warm, friendly atmosphere. The staff are very professional and caring. The receptionist is extremely helpful and always able to answer any queries. The manager is extremely capable and is always willing to chat and discuss your loved one. You are never rushed and always given
time.

Reply from Rachael Startin, Sales & Marketing Manager at Chiltern Grange Care Home

Thank you so much for sharing your experience of our Home. I will ensure your lovely comments are passed on to our team.

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Review from S B (Respite Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having stayed at 'The Grange' previously, I can only say I found my stay rewarding. They can only follow guidelines on Coronavirus as laid out and this has been observed very well. Overall a well-run ship. Always someone to help. Lovely garden to sit in, but the constant drone of the motorway is rather
off-putting. I found it a cheerful place with most people mixing well. The staff are very good, including the office staff. Just wish there was a small shop for necessities.

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Review from H R (Daughter of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Chiltern Grange for 18 months. Her and our experience has been very positive. The care home is light, warm, clean, and well run. The staff are friendly and caring and have managed to ensure the home was COVID-free. My mother is happy with the food, the beautiful outdoor
space and garden, and the activities programme.

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Review from P S (Daughter of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a really difficult time in the last few months before coming to Chiltern Grange, it is such a relief to see Mum gradually regaining her appetite and seeing her anxieties reduce. All the staff have been kind and approachable and always have an encouraging word for Mum and us. Chiltern Grange
has done everything possible to facilitate visits within the current restrictions and seem to particularly understand the impact that not being able to visit, has on those who suffer from dementia and their loved ones. We, as a family, are so grateful for all the efforts being made to be flexible with visits whilst maintaining best practice with following all the guidelines.

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Review from Frank B (Son-in-law of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Chiltern Grange in November 2019. Since then, she has been well looked after in terms of both her health and her appearance. This has been well received by her family, and whenever there has been a concern, we have been able to discuss the matter with the appropriate person.
An example of this was when she started to lose weight. Via the management, in Chiltern Grange, we were engaged with the dietician whilst an assessment of the situation was made with both my mother-in-law and the staff at the home. The outcome was positive, and my mother-in-law has once again put on some weight and appears to be consuming more.
As things were going so well for my mother-in-law, we nominated Chiltern Grange as a possible destination for a family friend about to be discharged from hospital. Unfortunately, there is not an appropriate vacancy which says something for the quality of life being experienced at Chiltern Grange during these difficult times with COVID.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Chiltern Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Chiltern Grange Care Home is calculated as follows: ( (565 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 591 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chiltern Grange Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (1)

Jackie

Jackie Chicken

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Jackie Chicken, and I am the Client Services Manager here at Chiltern Grange.


Having previously worked in the retirement sector for four years, I was delighted to make the move into the care sector in 2022. My previous career was spent in the luxury travel industry, so delivering excellent customer service has always been high on my agenda.


Porthaven has a wonderful reputation in terms of quality of care and beautiful design, so I feel very privileged to work for one of the best care providers in the country. My role at Chiltern Grange means I am the first point of contact for families starting out on that journey to find the best fit in terms of a caring environment for their loved ones. I love the fact that we provide person-centred care, and I really enjoy showcasing the wonderful facilities, newly refurbished spaces and exceptional staff we are fortunate enough to have here at Chiltern Grange.


Outside of work, you can find me as a chaperone in the wings of a theatre supporting my daughter or cheering my son on from the side of a rugby pitch!

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