Chiltern Grange Care Home

Ibstone Road, Stokenchurch, High Wycombe HP14 3GG
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10 176 Reviews
  • Chiltern Grange Care Home, High Wycombe
With views of the Chiltern Hills, Chiltern Grange Care Home is a stylish, purpose-built home that possesses a beautiful landscaped garden perfect for a peaceful morning walk, afternoon tea and a catch up or even a spot of gardening. The compassionate and skilled team at Chiltern Grange provide 24 hour residential, nursing, dementia and respite care and have been hand-selected for their empathy, professionalism and dedication to providing exceptional support. At Chiltern Grange there is a keen focus on promoting independence, dignity, privacy and respect for all, with every resident treated as an individual. Amongst its numerous communal living and dining areas, Chiltern Grange Care Home boasts various newly renovated spaces, including a café, private dining room, hair and nail salon and activities and wellbeing room. Residents at Chiltern Grange are also invited to join in on the different trips and local visits facilitated using the home's minibus.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jemimah Guinto (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Chiltern Grange Care Home Reviews (176)

Total of 176, showing 141-160
10

Chiltern Grange Care Home has a Review Score of 10 (9.953) out of 10, based on 50 reviews in the last 2 years. Over all time Chiltern Grange Care Home has 176 reviews.

Overall Experience

  • 148
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Date Published

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Review from Jan F (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased how my father is being cared for physically as well as mentally. Nothing is too much trouble, it is a home from home and we feel welcome to visit anytime. Immaculately clean and the food and menus are superb.
We know the carers by name and they are all very friendly.

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Review from Daphne A (Wife of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my husband was only in Chiltern Grange for 1 week I was very impressed. He had a sunny room which gave him the peace he had not had whilst in hospital. The nursing staff were very kind and caring. The kitchen was available for visitors to make drinks for themselves, which for me was very important.
The lounges on each floor were comfortable and inviting. The activities for residents appeared interesting but unfortunately, my husband was not able to join in. He died on January 26th and I received great compassion from everyone. The manager was very helpful. I was so grateful that his last week of life was made so comfortable.

Reply from Rhonda Herring, Home Manager at Chiltern Grange Care Home

Thank you for such kind words - my team work hard to make sure everyone at Chiltern Grange receives the very best care and we are glad to have been able to care for your husband.


Warm wishes.

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Review from H M (Relative of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chiltern Grange was the ideal place for a respite stay. The staff are friendly, welcoming and always happy to help. The room was spacious with a lovely garden view. The home and surrounding grounds are beautifully maintained. There was a range of activities for all abilities. The food was excellent
and our mother was able to gain some much-needed strength and confidence. Her stay was a crucial turning point and we are so grateful to all involved.

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Review from Y C (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went in for 3 weeks respite care. Staff friendly and helpful. Food very good. By the end of 3 weeks, she had put weight on and looked so much better.

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Review from Valerie W (Friend of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old resident experienced the first four years of life at Chiltern Grange Care Home. Standards during this time were far from satisfactory. - 9 managers of poor management ability. Lack of activities, often poor food standards. Porthaven still saw fit to apply annual fee increases.
Since
the current manager was appointed the home has been transformed, maintaining consistency and continuity of capable staff. There is a happy atmosphere and the staff generally have a very caring attitude.

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Review from R L (Resident) assisted by family/friend published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with the level of care, provided by the home. Food and meals are outstanding. Staff and management do a brilliant job. The manager has certainly turned the home around. We are very grateful.

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Review from Kenneth T (Husband of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the time being, I use this care home for my respite only. I am planning for 3, 2 week periods providing things stay as they are, however, if things go downhill, I will hope to place my wife here on a full-time basis. I am very happy with all aspects of the care home.

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Review from V W (Daughter of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent rooms and facilities. Staff are very friendly and helpful. Dad is treated very well, with great care and dignity, and is always clean, well dressed and well fed. Staff always welcome me whenever I visit. I visit regularly at all times of day and have never found anything that concerns me.

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Review from Linda P W (Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the staff were very friendly and caring and made life here as pleasant as possible. The food was generally pretty good, although because of taking so many pills I was not able to enjoy a lot of it.

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Review from R D B (Respite Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very warmly welcomed and shown for a meal. I had a pleasant, spacious room with a lovely garden outlook.
All staff were very kind and patient with me.
The food was excellent and pleasantly served.

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Review from Laraine D (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring and kind.
My father is well looked after - nothing is too much trouble.
The home is beautifully kept, clean, well decorated.
The food is excellent.
The manager is an excellent leader, appreciates how good her staff are now.
We are so happy that my father is so well cared for,
safe, clean and warm - he is very happy too.

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Review from Graham D (Son-in-law of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the resident's time at Chiltern Grange I have been delighted and impressed with the standards of care, accommodation, staff kindness, meals and medical care.
Father is in the best hands possible and he is very happy here.

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Review from G W (Granddaughter of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather came for respite. He is extremely happy here. I have noticed a big difference in him. He's eating well and looks so much better. He is really happy with the care provided. It's a lovely home with lovely surroundings.

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Review from Susan N (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather came for a respite stay. He has been so happy here. The care he has received has been excellent and the home and surroundings, grounds and views are beautiful.
We will be very happy for him to stay here again.

Reply from Rhonda Herring, Home Manager at Chiltern Grange Care Home

Thank you for your feedback. We look forward to being of assistance again in the future. Best wishes to all.

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Review from Mary O (Daughter of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In September my mum had to visit her sister in Ireland who is very poorly. So dad came to Chiltern Grange, for as we liked to call it 'a little holiday' for him.
As a family, the whole experience has been made so much easier due to the care of the amazing staff, the cleanliness and their kindness.
Food and the restaurant staff were so kind and caring, including family members without any fuss.
The respect and kindness the staff show to the residents was a great comfort to the family.
Thank you to each and everyone, the staff were all very welcoming and I'm sure dad will be back when mum needs a break.

Reply from Rhonda Herring, Home Manager at Chiltern Grange Care Home

Thank you for sharing your experience of Chiltern Grange and for your kind words for the team. We look forward to seeing you all again in the future. Best wishes, Rhonda

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Review from Andy S (Son of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During mums three-year stay, I set high and demanding expectations especially having cared for her for the year before myself. The home made the last year of her life such a manageable and unexpectedly pleasurable experience allowing me to become a son again instead of a carer. The home deserves the
best of support and luck for the future. And all the staff are caring saints.

Reply from Rhonda Herring, Home Manager at Chiltern Grange Care Home

Thank you for sharing your experience of Chiltern Grange. I will be sure to share your kind words with the team who work tirelessly to ensure these standards of care. With warm wishes, Rhonda

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Review from A H (Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially very nervous but in fairness to my daughter's concern for me and distance and health, I agreed to come and see Chiltern Grange Care Home what a surprise was hooked beautiful and very caring place with comfortable surrounding and gardens. The best staff you could ever meet including chefs.

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Review from Freda B (Respite Resident) published on 25 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve stayed in a few places for respite and found Chiltern Grange easily the best. Care started before arrival – simple things like checking exactly what equipment was needed and ordering a taxi to meet me at the station. All the staff were forever cheerful and ready to help with anything. The whole
place is spacious and airy; unlike modern day hospitals they believe in fresh air, so open windows.


Incredible food: the chef is imaginative – where else would you find a starter of smoked chicken and quail egg, with watercress?

There are plenty of activities, talks by visiting experts, and outings. Also lots of board games and a wide variety of books and magazines in the lounges.


Lovely gardens with plenty of chairs and tables dotted around for sitting in the sunshine.

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Review from A B (Wife of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can visit anytime and do so frequently without warning. My husband is always clean and appropriately dressed. He eats well and staff are aware of, and cater to, his preferences. Staff try hard to stimulate the various interests of residents and always appear caring and kind. I am very grateful
as I could not cope alone with his dementia as it became more severe. Respite was offered initially and I was not pressured into making a decision. I am also impressed with the medical cover.

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Review from Lynda C (Daughter of Resident) published on 17 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A move into a care home can be a daunting experience but all the staff we have encountered at Chiltern Grange have gone out of their way to make my dad feel at home. Nothing has been too much trouble for them, from particular food requests to cups of tea, everything has been done with a cheery smile.
From
my perspective, I couldn't be happier with his decision to become a resident of Chiltern Grange as I know the care he is receiving is of a very high standard and just as important to us both is the friendliness and willingness of the staff helping to care for him on a daily basis. As my dad is a new resident he hasn't yet had the opportunity to engage in activities.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Chiltern Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Chiltern Grange Care Home is calculated as follows: ( (565 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 591 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chiltern Grange Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (1)

Jackie

Jackie Chicken

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Jackie Chicken, and I am the Client Services Manager here at Chiltern Grange.


Having previously worked in the retirement sector for four years, I was delighted to make the move into the care sector in 2022. My previous career was spent in the luxury travel industry, so delivering excellent customer service has always been high on my agenda.


Porthaven has a wonderful reputation in terms of quality of care and beautiful design, so I feel very privileged to work for one of the best care providers in the country. My role at Chiltern Grange means I am the first point of contact for families starting out on that journey to find the best fit in terms of a caring environment for their loved ones. I love the fact that we provide person-centred care, and I really enjoy showcasing the wonderful facilities, newly refurbished spaces and exceptional staff we are fortunate enough to have here at Chiltern Grange.


Outside of work, you can find me as a chaperone in the wings of a theatre supporting my daughter or cheering my son on from the side of a rugby pitch!

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