Chiltern Grange Care Home

Ibstone Road, Stokenchurch, High Wycombe HP14 3GG
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10 176 Reviews
  • Chiltern Grange Care Home, High Wycombe
With views of the Chiltern Hills, Chiltern Grange Care Home is a stylish, purpose-built home that possesses a beautiful landscaped garden perfect for a peaceful morning walk, afternoon tea and a catch up or even a spot of gardening. The compassionate and skilled team at Chiltern Grange provide 24 hour residential, nursing, dementia and respite care and have been hand-selected for their empathy, professionalism and dedication to providing exceptional support. At Chiltern Grange there is a keen focus on promoting independence, dignity, privacy and respect for all, with every resident treated as an individual. Amongst its numerous communal living and dining areas, Chiltern Grange Care Home boasts various newly renovated spaces, including a café, private dining room, hair and nail salon and activities and wellbeing room. Residents at Chiltern Grange are also invited to join in on the different trips and local visits facilitated using the home's minibus.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jemimah Guinto (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Chiltern Grange Care Home Reviews (176)

Total of 176, showing 161-176
10

Chiltern Grange Care Home has a Review Score of 10 (9.953) out of 10, based on 50 reviews in the last 2 years. Over all time Chiltern Grange Care Home has 176 reviews.

Overall Experience

  • 148
  • 26
  • 2
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Date Published

176
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18
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Review from Jacky K (Relative of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first telephone enquiry to organising the care for my relative, to the whole of her respite stay at the home - the staff and surroundings at Chiltern Grange were excellent. It is a friendly, professionally run home with truly caring, efficient staff. The food is fantastic, the atmosphere is
like a family-run hotel and we will definitely be coming back.
Oh, and the view from the lounges and terraces is charming, and there is a lot of space and light!

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Review from Aison P (Daughter of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for and she likes all the staff - her room feels like home and she's very happy.

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Review from Roy B (Friend of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So, you are among those unfortunate people who have had unhappy experiences with the care of loved ones. May I suggest you look no further than Chiltern Grange towards resolving your problem?
I have just spent nine days as a guest of the establishment, visiting a dear friend and resident. Throughout,
I have received nothing but help, friendliness and courtesy from the entire management and staff and have observed the same gentle care bestowed upon my friend. In addition to the good quality of the building and interior, there is a well-groomed garden and spacious patio with garden furniture and - with which to enjoy the great outdoors.

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Review from Melanie M (Niece of Resident) published on 19 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt fell in love with Chiltern Grange on the first visit and spent the next two weeks eagerly awaiting her respite stay.
She was particularly taken with the traditional decor and friendly faces as we were shown around. Since she moved in permanently, mid-April, she has made new friends and has
put on a much needed 10kg thanks to the delicious meals.
There is a lovely view of the garden from the living room where residents enjoy a chat and cup of tea. It was a big step moving into a care home at the age of 96 but Chiltern Grange really is very homely and the carers couldn't be more attentive.

Reply from Rhonda Herring, Home Manager at Chiltern Grange Care Home

What lovely comments. Thank you for sharing your experience of our home. Best wishes, Rhonda

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Review from M D (Son of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Prior to my mother moving into Chiltern Grange Care Home in April 2017, my wife and I visited 22 care homes, some excellent, some good and a lot bad. In our opinion out of these 22 homes, only 6 were acceptable. Chiltern Grange was one of these.
Chiltern Grange was the very first place we visited and
after 22 care home visits, came out on top.

Reply from Rhonda Herring, Home Manager at Chiltern Grange Care Home

Thank you for such a lovely review of our home. It's great to hear such positive feedback and I will share this with the whole team.
Warm regards.

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Review from Jacky S (Daughter of Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such an incredibly warm, friendly and helpful place. :-) Mum was in just for a short recovery after a stroke but the help and advice we received beforehand was just fantastic.


The staff were so friendly and helpful and did everything they could to settle mum in. Was such a blessing to find such

a warm and friendly care home with excellent care and food and activities.
Thank you all.

Reply from Rhonda Herring, Home Manager at Chiltern Grange Care Home

Thank you for your review of Chiltern Grange. Your comments are greatly appreciated and I will ensure the team receive your kind feedback. Warm wishes, Rhonda

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Review from Jeanette H (Daughter of Resident) published on 17 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Sadly we have seen a decline in the standard of care services and resident activities over the past year at Chiltern Grange which has led to us, in the end, to move our mother to another home. This is not the normal standard for a Porthaven home which as a family we have always had the highest regard
for, so I'm not sure why the problems still continue at this particular care home. Three care home managers in one year have not helped with communication generally.

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Review from Corinne C (Daughter of Resident) published on 18 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was not aware of Chiltern Grange Care Home when I was looking for a suitable care home for my elderly mother. I was initially looking for respite care whilst some necessary work was being carried out in my mother's home. None was available in her hometown but one of them recommended trying Chiltern
Grange. I contacted them and arranged a visit. I was made very welcome, advised of all the services available and then shown around. The home felt very calm, relaxed and beautifully presented, I was very impressed. I discussed my mother's needs and was able to choose a room for her subject to me making a decision for her to move there. After a review with the Senior Nurse and information from her Doctor, it was agreed that a short stay would not be beneficial as my mum is diagnosed with Alzheimer's dementia. Mum moved into the home at the beginning of October. She was made very welcome and comfortable, has a beautiful room with 24/7 nursing and dementia care and has settled really well.

Reply from David Groves, Home Manager at Chiltern Grange Care Home

Dear Corrine, thank you for taking the time to share your personal experience of Chiltern Grange. Your feedback is very much appreciated and I will ensure that it is shared with the whole team. Best wishes, David

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Review from John (Son of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved my mother to Chiltern Grange Care Home from another home for; Proximity to my home, quality of the setting, layout and facilities, flexibility to meet her potential future needs (middle and top floors).
She took some time to "settle" after the disruption of the move and change of scene with one
minor hiccup that seems to have been dealt with sensitively and she now seems more settled.

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Review from Lesley (Daughter of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Chiltern Grange for a year. She did find it difficult adapting to her changed circumstances but the staff were very caring. At first, we were not convinced that there were enough activities but that has improved immeasurably over the past 6 months. The staff are very sensitive
to my mother's needs and treat her in a caring manner. While maintaining her sense of dignity. The new manager is excellent in assessing her moods and treating with respect.

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Review from Jenny (Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am made to feel so welcome. I come in twice a year for respite and really look forward to my visits.

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Review from Lorna (Granddaughter of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was well looked after and the staff were overall very kind to me. I enjoyed the food as well.

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Review from Pauline S (Daughter of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum comes in for regular respite she is always welcomed and well looked after. She is comfortable and happy there. For myself as an only child it is a great relief to have her cared for.

Reply from Lisa Moore, Client Services Manager at Chiltern Grange Care Home

Thank you for taking the time to share your experience of Chiltern Grange. Best wishes, Lisa

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Review from Reg H (Son of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home which is perfect for my father. Great home, good facilities, nice food and easy for visitors. I would recommend it for any body.

Reply from Lisa Moore, Client Services Manager at Chiltern Grange Care Home

Thank you for sharing your opinion of Chiltern Grange. We really do appreciate your comments and I will make sure that the whole team get to hear them. Very best wishes, Lisa

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Review from Bobby Y (Niece of Resident) published on 21 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. Aunt so much better since being here.

Reply from Lisa Moore, Client Services Manager at Chiltern Grange Care Home

Thank you for taking the time to review our home. Your comments will be shared with the team looking after your Aunt. Kind regards, Lisa

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Review from Neil H (Son of Resident) published on 15 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention that my mother has received since moving into Chiltern Grange has been exceptional. All of the nurses are very professional, friendly and nothing is too much trouble for them to provide when asked. The facility is clean, light and modern, purpose built to provide the best accommodation
that offers a warm, safe and protective environment.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Chiltern Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Chiltern Grange Care Home is calculated as follows: ( (565 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 591 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chiltern Grange Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (1)

Jackie

Jackie Chicken

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Jackie Chicken, and I am the Client Services Manager here at Chiltern Grange.


Having previously worked in the retirement sector for four years, I was delighted to make the move into the care sector in 2022. My previous career was spent in the luxury travel industry, so delivering excellent customer service has always been high on my agenda.


Porthaven has a wonderful reputation in terms of quality of care and beautiful design, so I feel very privileged to work for one of the best care providers in the country. My role at Chiltern Grange means I am the first point of contact for families starting out on that journey to find the best fit in terms of a caring environment for their loved ones. I love the fact that we provide person-centred care, and I really enjoy showcasing the wonderful facilities, newly refurbished spaces and exceptional staff we are fortunate enough to have here at Chiltern Grange.


Outside of work, you can find me as a chaperone in the wings of a theatre supporting my daughter or cheering my son on from the side of a rugby pitch!

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